I think this location is particularly better than some of the others that I have been to. The food is always fresh and the service is speedy and efficient. I am mainly posting because I saw a very upsetting site the last time I was there. The staff was being scolded, condescendingly may I add in front of the customers. Even if the employees are slipping up you do not berate and belittle them in front of your customers. Unacceptable. The poor young lady sprinkling the cheese on my burrito bowl had either the head cook or the assistant manager standing two inches from her face barking at her about wearing gloves at all times (she and all the staff did indeed have gloves on when I was there) and to get the hotel trays in. This was the third time he yelled about it only now standing over her. Whether she is wrong is not of concern. It is how she was treated and humiliated in front of us onlookers just trying to get their dinner. I felt so bad for her and the other staff looked on awkwardly like it was a regular occurrence. I have been there when the manager has been there and have even told him how much I like coming there because the staff is so friendly (especially the blonde young lady). Hope he sees this so he knows there was certain staff member on the evening shift on 4/30/18 who in my opinion, behaved like a tyrant. As someone who is a manager and in customer service, there are better ways to critique your staff respectfully and out of the customers' view. This will not deter me from coming to this location. I simply hope whoever is in charge sees this and has a talk with that young man and encourages him to apologize to the 3 young counter staff members. read more