ordered via website for pickup at 5pm on a Friday - store was empty save for a couple other customers. food was good, shake was great, employees were attentive & helpful. also worth mentioning is music volume is high enough to clearly hear lyrics while not impeding conversation. wish the prices were a bit lower but at least the quality of the food makes the extra $ worth it :) read more

why would anyone eat here. They take a thick burger and smash it down, then they overcook it making it dry,. They make McDonalds seem good. Took over 40 min. to get 2 burgers. First and last time I will eat there read more

I give up on this five guys. I kept going back hoping turnover would help the quality. The fries are almost always undercooked. We went Valentine's Day after a year break, still hopeful, and the fries had been cooked twice, so gross, like clearly half cooked or fully cooked in advance and then heated up again when we got there. I love five guys but have been disappointed by this location every single time, the fries aren't even passable, I throw them out every time, it's time to stop trying. read more

I requested a refund because my food was delivered and I never gotten an alert. They refused to give it to me.

Worst than an high school self run cantina. Couldn't buy anything because the system was down. Then came back a week after to get a shake with banana. Said ran out of banana and strawberry. Then came back again a week later, still no banana or strawberry. Manager in an long vacation? read more

Ordered online and arrived to a place of total confusion. No sense of order or management. I still had to wait even while the app said it would be ready. It was not even busy. People in the back room doing nothing. I was so annoyed that I didn't even realize they forgot my milkshake. Hamburgers were pretty disappointing. read more

I love five guys. It's my favorite. This location is ok but not great. The fries at this location are always a little undercooked and floppy which is such a disappointment. I think they must have hired a new manager or chef (whomever is in charge of how fries are cooked) because they used to be good. Lately I have just been driving to the Burlington location instead, nobody wants gross wilted fries. read more

It's been a couple years since I've had 5 Guys so I wanted to try it again. Their burgers are really, really good. Always made to order and have a great sear from the flat top. Most condiments are free to add-on but sides are a different story. Ordered a bacon cheeseburger with the smallest sized fries and drink they offer. Everything is a-la-carte so the order came to $16.33. The cost is definitely higher then most restaurants in the area even considering tips for a waiters service. The biggest disappointment was the French fries. Ordered a "little" Cajun fry (well done). Even ordering well done, the fries were soggy and many of them seemed undercooked. The seasoning was done very well and the portion size was very big. But even with ordering them well done, you won't get crispy fries. I will come back for a burger if I'm nearby but I wouldn't buy anything else read more

Five Guys - Bacon cheeseburger, "little" Cajun fries (well done), and a regular fountain drink - Burgers Near Me - Stoneham, Massachusetts

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Five guys if generally a five star place for me. Great burgers, great hot dogs.. Amazing fries. Stopped here for lunch and after we ordered, I heard the cashier repeat what we needed to the guys in the back wrong.. Specifically the amount of patties..I tried explaining that to her.. She told me to check the receipt..I told her she rang it right, just shouted it out to the guys at the grill wrong and told her what she yelled and she just looked at me like a deer looking at head lights.. Ended up waiting 15 minutes longer than usual while hearing five orders after us get their stuff so it was obvious her mistake delayed our order. Other than the delay, great place. read more

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Wrong food given to me after repeating my no# and correct contents - called to let them know of the issue requesting a refund on my card was hung up on read more

Well, November 1st 2022 1:01pm was the first time I was coerced by my 11 year old daughter to go to a burger joint for lunch. We were in Stoneham picking up dog food and the was a Five Guys in the same strip mall. I had heard good things, so off we went... The store itself looked as though it had seen better days, or maybe it was just that o haven't been in a fast food place in a long while. We walked up to the counter where we were reading the menu when we encountered Matthew S. Within a split second I was presented with the fact we were not going to be met with "Welcome! How May I help you? . Just a silent glare. Not having been in one of these before we were not sure what our options were, but felt the impatience coming from Matthew S. My daughter sensed it and quickly ordered a Little Hamburger, and I just ordered a regular cheeseburger.... "Is that it?" I heard Matthew mumble. No, may we have a regular Fry to share please? As I was asking my daughter what she would like to drink, I hear disgruntled Matthew read me the total amount: $23.29! My daughter saw the look on my face, and shook her head. She just wanted to leave. I was about to get confrontational about this guy lack of patience and general rudeness, but chose to just end the order. We waited for 8 minutes before our order number was called out by another employee. We left, as I could not stomach the idea of eating in this depressing place. Sitting in the car we found our large serving of fries cascading over our little UFO looking burgers in their silver foil. It was hard to identify which was which by size, but the melted toxic looking yellow goo I identified as "cheese" differentiated the cheeseburger from the Little Burger... These burgers looked as though a UPS truck may have run them over once or twice. Needless to say, we won't be going back there, or to any other Five Guys we may encounter in the future. $23.29...$2.33tip ( I'm charitable) for a grand total of $25.62...one quarter of $100.00 spent of crap food, served by people who have no business being in the service industries.... Maybe Jiffy Lube...but not anywhere with food, or children, or where coherence may be encountered. On the bright side, Loyal Companion pet store has an excellent selection of high quality "human grade" pet foods. Next time I'm there and hunger strikes, I am more likely to pop open a bag of dog food than cross the parking lot to eat at Five Guys is located. read more

I know we are in tuff times with all the new regulations to keep all safe, except Restaurants have been practicing safety and sanitation for many years and the employee "should have been trained on these practices long before COVID hit. 1- staff not wearing gloves wile handling ready to eat food. 2- not changing gloves after handling cash then touching product. 3- I saw no hand washing at all. 4-face mask being removed constantly. Restrooms not kept up. I don't blame the kids that work there. My blame goes to the franchise owner who should know what is going on in his stores. My advice do better before you kill someone read more

Walked in on October 4th and heard arguing and swearing from the shift leader and a Co worker. This has to be the worst 5 guy of them all. My order was given to the wrong person. When I asked what happened to my order, they said I needed to pay. I had the receipt in my hand and the best part was the lady who rang me up was the one who said I needed to order. After this mess wasn't fixed... I asked for a refund, the shift leader had no clue how to do a refund.. She proceeded to steal money from the tip cup which I explained to her that she was stealing from her Co-workers. What a joke.. I'm still waiting on the corporate office to call. I highly doubt they will. You better off going to shake shack.. well that's what I've been told read more

Loved loved your blt's but since the last time the buns have changed. Not good. Dry. Bring back the older ones please. Dixie read more

This Five Guys in Stoneham has often been a PIA for me with wait times of over 25 minutes but last night they rocked. Right away I noticed a young guy in a black ball cap taking charge and running the business like an owner. Great job. Thanks read more

I was lucky enough to be assigned to photograph the Five Guys grand opening for the newspaper I work for. Twist my arm why dontcha? My husband and I arrived around 6:30 and the line was almost to the door. Everyone wanted to check out opening day! The owners were sitting by the door and chatted with me while I took photos. Marc and Peter were very nice and really care about their customers. The line didn't take too long and we ordered a little cheeseburger for me, a bacon cheeseburger for my husband, and we shared a regular fry and soda. I took more pictures while my husband waited for our food, which took a while but not unreasonable for the crowd. We got a Coke Zero from their vast array of drinks, which included every kind of Coke imaginable, Pibb, Mello Yello, Sprite Zero, and others. I highly approve of having so many soda choices. They also offer free peanuts while you wait for your food. Where the fries are also fried in peanut oil, this is not a good place for anyone with a peanut allergy. My "little" cheeseburger was plenty big. In Five Guys speak, it's just a single patty burger. My husband's was the regular two-patty size. They were juicy and delicious and far superior to other fast food places. The fries were natural cut and perfectly salted. A "regular" fry is decently sized, and they dump another scoop in the bag on top of them. Even sharing, my husband and I were stuffed. A large fry would feed 4 people. All in all this was a great dinner. It's simple, tasty, and filling. We hold their burgers on par with Fuddruckers, which we love, and Five Guys is cheaper. There aren't as many choices but it makes for a simple decision. read more

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I called to place an order Sat Feb 15th around 8:30pm and a girl put me on hold, which was fine.....until almost 2 minutes holding I still got nO reply. I hung up abs called back 6 TIMES!!! I get one could be busy, but at least pick up the phone and acknowledge the customer....and after the 6th time she picked up the phone I asked her if she was ready to take my order and acknowledged that she COMPLETELY FORGOT she left me hanging on the phone, that pissed me off and I said I changed my mind and went somewhere else. read more

Five Guys - Proof that I was ignored. - Burgers Near Me - Stoneham, Massachusetts

My burger was not cooked to order per their corporate requirements, it was sitting in an aluminum pan and they just assembled it, it was cold, cheese never melted, and also saw other customers questioning their practices. The employees were not forthcoming with info. Don't go here!!! Very bad read more

Been a loyal customer for a long time, and will not be returning after tonight. We arrived around 9:40 pm and the customer service was horrendous. I understand that people want to leave work, but you don't have to make people feel bad about coming in at that time. I ordered a chocolate shake, and the woman yelled and screamed at the guy that made the shake not to make another one. I felt so bad for the guy that made my shake. She was swearing behind the counter using profanities in front of paying customers. My husband ordered a coke from the soda fountain and at 9:45 pm she was cleaning the soda machine, so he couldn't even get one. A customer called at 9:50 pm and she yelled to the guy to tell him that they were closed. But you weren't closed, you were open. So I'm just curios if you treat all your paying customers that walk in around 9:40 the same way. I will also be filling out a survey. read more

I loved it when it first came out, but lately the burger is very thin and overcooked! Unless you load it with condiments, I'd rather a McDonald's double cheeseburger! read more

This is my favorite burger joint in Stoneham. Not only are the always burgers great, the workers are top notch. Even coming in 30 mins before closing, the fries were hot n fresh! Pat n everyone there do an absolute great job! read more

I have not visited my local five guys in redstone plaza in a few years, so I decided to give it a try. I ordered a hamburger Cajun fries and a shake. The food was average burger a little dry, the fries were above average though. This location hasn't been the same since the kid zach was running it and the other kid with the tattoos. I used to go in there all the time and them two were always working hard putting the customer first. Even before them the food was better than now. Maybe it's the training? Or simply the managers. read more

Why bother ordering online in advance if when you get there you still have to wait 12 mins??? I only had a half hr for dinner break so that wait cut my dinner break almost in half. The burger and bacon were BOTH BURNED! Is there anything worse than burnt bacon and the burger was so so dry, I couldn't eat it. The fries, which we're soggy and extremely salty! All this for the great price of $14.10. Also, I could have done without the manager yelling at his employees. Very unprofessional. Do yourself a favor, drive 5 more mins, and get yourself a real burger at Fuddruckers. That's what I'll be doing. read more

Had a horrible experience there today. This location has really gone down hill. Last couple of times I've been there but today is a new low. When I got home I discovered they forgot the burger patties. All of them. I had buns, bacon, assorted topping and zero burgers. Never going back to this location read more

I like five guys' food, but why on earth does it have to be so loud and so cold in this location!?! If you want to consume your food while it's still hot, you have to wolf it down because the air conditioning will make it cold within 5 minutes. And it's 50 degrees outside so the a/c should not be blasting. And the music - offensive and so so loud. Lastly, does anyone ever wipe the tables down? It's always so dirty in there. Maybe the guys behind the counter resting his head on his hands for a couple minutes could have used that downtime to clean the place up a little. Will definitely rethink going there again. read more

Last time I was there the staff were fist fighting. I hadn't been back since. Today was good. Good food and no one punching anyone. That's always a plus. read more

I am so glad that I don't eat here. With that being said I was there so my BF could grab a quick burger without having to eat McDonald's or Burger King. While waiting for the food I watched one employee who was wearing a pair of disposable gloves come over touch the register-and receipts then go back to touching food without changing his gloves or washing his hands. As I stood there and continued to watch I saw another employee who was only working with food wearing gloves touch her mouth and then continued to touch peoples food. Not to mention the employee at the end of the line was touching food, stickers, tape on a dispenser, receipts, along with food. SO GROSS I hope no one gets sick read more

This Five Guys is not as good as the one in Burlington. The music is blaring. I swear they do it on purpose to drive away customers from sitting down to enjoy their meal. The other night, I got a burger TO GO based on the blaring music. I will not subject my hear to that nonsense. Got home and they gave me a bun that was stale around the edges. Its funny bc while I was waiting for my order, a couple at a table actually sitting down to eat were commenting on their buns being stale. I cant imagine how that could happen with a burger joint selling a large volume of burgers all day but it did. The burger itself was bland despite having katchup and pickles on it. At the Burlington store, I get the same order all the time and this has never happened there. No stale buns or tasteless burgers. No blaring music. How can there be such an inconsistent experience between the two places just miles apart? read more

My meal tonight came with a side of fighting staff. The manager woman with the longer hair lost it on one of the guys. Wasn't the time or place. And you wonder why it's so hard to hire service people. read more

five guys is so classic and delicious imo. i highly recommend the little bacon cheeseburger with the cajun fries! very consistent product that i can rely on to be good :) read more

I love FGBF, but out of all of the chain restaurants/fast food places I've been, the employees here at the stoneham location specifically are always the most pleasant - always smiling and polite. When it was to customer experience, a little goes a long way, and these guys nail it. Oh yeah, and they have awesome burgers and fries. read more

Went here yesterday and immediately left!! The peanuts where on top of the trash bins!!!! Wtf is that???? Every table was disgustingly filthy!! The floors where a mess with dried sticky soda,and nobody making a attempt to clean anything! So if the front is like that I can just imagine what the kitchen must be like!!! And this was within one hr of opening. You can thank this location 5guys for me and my family never eating at your restaurants(any of them) again. read more

We got take-out from here, using the ordering app, which works pretty well. The food was ready in a reasonable amount of time. There were no problems, apart from the fries losing a slight bit of crispness in the 5 minute drive home, which is to be expected. It felt like they compensated by giving us way more fries than we ordered. The only comment made was by the person who picked up the order, who lives locally. He said they claim they will put the fries in last to retain as much crispness as possible, which was not the case this particular time (he watched them assemble the order). Other than that, it was pretty much what I expected. read more

Have been going to this place for a while now and decided to get it delivered for the first time. I ordered a cheeseburger, Cajun fries and a milkshake. The burger and fries were good but, I ended up paying $6 for a milkshake that I never got. I hope that they say this and I can get a refund. read more

Horrible service.....burgers were thrown together and basically fell apart when unwrapped. It's a disgusting place. read more

Burger is best as a double. It's messy, remember those "Hot and Juicy" Wendy commercials where the person had to wipe their mouths after every bite? It was like that. So get yourself a lot of napkins. Don't order the large fries for two people, it feeds like 4 but they are simply awesome if you re-heat in the oven (preferably in a cast iron pan) It's not a place I would frequent but when I'm hankering for a uber messy burger, yeah, I'd def. consider this place. read more

I'd never been to a 5 Guys place before...heard RAVE reviews about them. A friend wanted to meetup for lunch while I was in town, this place was where we met. The burger? Bacon Cheeseburger. I'm not sure there was bacon on mine...didn't taste like it. The burger? thin and tasteless. I asked for mustard on it, didn't get any and had to get them to provide me some since they don't put it on the condiments area. The fries? They were ok...nothing like the pic here. The price? WAY overpriced. The service? What service? I got everything myself. I won't be back. read more

This is the closest Five Guys to me so it is the one I frequent the most. But it is not my favorite. The hot dogs (particularly the bacon-cheese-dogs) tend to be greasy (duh, I know, but I am comparing it to another franchise) and the fries tend to be a little underdone. The burgers were fine and I love the soda dispensing machines. I know that the peanuts while you wait is one of their "things" but they might consider skipping the peanuts for all the nut allergies out there. I agree with one of the previous reviewers about the yelling. I also think that the music could be brought down by about half and maybe then they wouldn't have to do so much yelling? (Okay, my old lady ranting is done. Now I have to go outside and shake my fist at the young people playing in the street.) My final comment is that it is a bit pricey for basically fast food. I can't help but wonder if all these new franchises popping up will eventually go the way of Krispy Kreme - more of a novelty than anything else? read more

Was there Friday afternoon approx. 4 pm and the place was filthy. Not 1 clean table in the place the floor was not swept all day. After I got my food to go I looked behind the counter and it was the same as the front. I counted 6 people up front that I saw all joking and playing work game I guess you would call it. If I had noticed the floor when I walked in I would just left. Food is always good. But store appearance that day was a big fail. Sorry Guys. Will look around next time before I order. read more

Holy crap why is the music so loud?! Food is great but I don't want to eat in store because of the volume. Can't hear the cashier taking my order. read more