The food is always what you'd expect from McDonald's; overpriced, greasy, and a few rungs below mediocre. What stands out about this particular location is the consistently substandard service from Woburn's most vacuous fast food employees. A simple order, a large iced coffee with no liquid sugar, can dumbfound even the brightest of this location's employees. It's never a simple order with the drive-thru menu screen often flickering between "lg black" to "no cream" to two, sometimes three, iced coffees appearing on the display before completely starting over. Even via mobile app, the ice cold bean juice given at the window either lacks cream or is overindulged with the aforementioned liquid sugar. I'm not writing this review based on one bad experience or one fumbled early morning order. This is an ongoing experience. Time and time again I've driven away completely flustered and swearing to never return. So, why do I? I love the McCafe. It's delicious and fairly affordable. Not to mention this is the nearest McDonald's within six miles and as you probably know, six miles is an eternity in the great state of Massachusetts. The Woburn McDonald's drive-thru is something you have to experience to truly appreciate. In addition to a lack of order taking skills, patrons can also catch a glimpse into the day to day lives of Ronald's most capable burger-flippers and till jockeys. Just this morning, while I was trying to straighten out my overly complicated iced coffee order, I got to eavesdrop on a conversation about how "this is bull$#!+" and someone doesn't even "give a +#%!". The female voice was so loud over the speaker I felt like I was in the room myself! Exhilarating to say the least. I shouldn't complain the way I have. If a franchise has a clown for a mascot you can't be surprised when they hire clowns to run their stores. read more

This McDonalds has some of the worst traffic I've seen. During lunch the drive-through can take 1/2 hour. It is frequently faster to drive from this McDonalds to a different one and use THEIR drive-through, rather than waiting here. McDonalds is supposed to be fast and cheap. McDonalds hasn't been cheap for almost a decade now. If it also takes 1/2 hour to get lunch, what's the point? read more

Typical McDonald's moment and we went through the drive-through except when my husband wanted to order an extra meal, the worker have the audacity to say you might have to go through the drive-through again which was ridiculous. But she caught herself and took the order...thank goodness. Employees have to learn customer service. Enjoyed my quarter pounder. read more

McDonald's - a person holding a drink in a car - Fast Food Near Me - Woburn, Massachusetts

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Food is usually warm and cheap. Only downside is the parking lot/drive thru is a nightmare. They have a weird hook in the drive thru for one lane but have 2 monitors where they can take your order and only use one to take orders. They say to pull up to the next monitor to place order. What is the point of having 2 if you're not gonna use it. Of my 30 minute break from work, I spent 16 minutes sitting in the drive through. Definitely not FAST food anymore. read more

Half hour waiting for my food, I told the lady manager that was on, that 4 people that order after me had gotten their food and I'm still waiting for mine, and all she had to say was sorry! What the hell! I will be telling my friends not come to McDonald's, I usually don't post a lot on yelp but this is the 4th time that this has happened to me, I will not be coming back to this place! read more

Terrible service; waiting in the drive through line with 3 cars for 30 minutes. Don't waist ur time.

My food had mad fuckin pet hair all over it. Been sick for a week now. Fuck you guys. Never eating fast food again.

The workers hardly speak any english at all, and the sausage egg mcmuffin had egg shells in it! Food was all cold and the service was lacking. Everyone seemed annoyed and did not want to help us at all. read more

There's a reason for the low reviews. I ordered in the app. They couldn't locate the order. I had the receipt but it wasn't enough. One star is too generous for no food. read more

Just left the Montvale ave Woburn location and the Manager in there was extremely rude. It took them over 15 minutes to give me my order of a simple breakfast sandwich while they serviced at least 25 drive thru customers. When I asked for a refund the manager was pissed and told me he didn't like my attitude for pointing this out and told me I could work there and get my own meal! I guess I'm not a valued customer!! read more

McDonald's - Partial refund- had to ask for the FULL refund - Fast Food Near Me - Woburn, Massachusetts

every time I order something in person or on the app the Brazilians guys that work there are always playing So they NEVER act as a profissional workers. That's very frustrated. they dont respect the customers or anything you order different. Unfortunately I hate when people ask me to go there or order something from there. read more

The pimpled face manager here has absolutely no people skills... I will never go back to this location again! If you have a problem with an order, you can't count on the manager because she clearly is the problem. Thanks for a mayo sandwich with light chicken on it. I get that not everybody takes the nutrition facts seriously, but some people have to for health reasons. replace her . read more

Service is horrendous. Drive thru line took 45 mins. Friday around 11pm. 5/26/23. Disorganized staff. read more

McDonald's - A huge line of cars with no movement. - Fast Food Near Me - Woburn, Massachusetts

This might actually be the worst McDonald's in the entire world. Run by people who just don't care at all, extremely slow, food is usually cold, the Brazilians who work here and run the place are extremely rude, and on top of all of that they don't even put happy meals in boxes. My son wanted one of the happy meal Pokémon boxes and they said they never use boxes for happy meals, just bags. It's supposed to have some corporate consistency and it's supposed to be FAST food. Avoid this McDonald's at all costs read more

Ordered a cheeseburger. It had ZERO taste. The height of it was less than an inch ...the beef patty was flat & the size of 4 quarters & twice as thick. . I took 2 bites. I coujd not believe there was absolutely no taste and took a second bite to make sure I threw it away as I woujd not waste calories for something so bad. The only thing worse is if it tasted terrible but this was not the case. NEVER AGAIN will I eat there. Maybe an occasional coffee but never food. I stopped eating chic nuggets over a year ago when I found out how they are made and FF about 6 mos ago seeing a video that turned my stomach. I rated 1 star because that's the lowest I coujd go. read more

Ordered a fish fillet sandwich with a small fries and ketchup and they put the catchup in the fish fillet sandwich

Brought a coupon for a free big Mac at Participating New England restaurants, was denied by supervisor with curly hair and nose ring. Couldn't answer where I can find a list, or what differentiate this McDonald's from other McDonald's in new england. Anyways, left without ordering. There's no way I'm PAYING for mediocre food. read more

After the inside of the store closes employees often neglect large pile ups of mobile orders, leaving long lines for customers to stand outside and wait. When confronted employees are snappy and rude and hand off the order in a frustrated manner. read more

Big shoutout to the guy taking orders at 1am. After the Wendy's next door rejected us a minute after closing, these 24/7 Golden Arches saved the day. With a dozen cars constantly in line, we could hear the unphased, friendly and upbeat employee taking orders over the speaker and soon realized he was standing outside greeting people and taking payment. Line moved quickly and food was warm. Free entertainment as people shouted out their windows at each other over whose car was in line first. Fries perfectly crisp and salty for munching on the drive home. Nuggets and McChicken hit the spot and Quarter pounder was inedible. For the occasional late night unhealthy craving, this won't disappoint. read more

Horrible staff and food was cold. I watched my order sit on the counter for 15 min before I said something to someone read more

Like the place and the employees are fair to their customers I wish they would bring back the Arch Deluxe

If I could give this terrible place a negative number I would. The manager, who I've had major problems in the past, is here today, sitting in a booth with another worker while the girl behind the counter, just as discourteous, can barely take care of customers. It's the worst McDonald's I've ever had the displeasure of patronizing at. I blame myself for coming back. They are rude and lack any semblance of customer service. Seeing how my previous corporate complaint, which was major, resulted in no change whatsoever, will ensure I stay away from this place. Accountability is lacking so these horrid people will continue to work here providing a disservice to the public. It's a shame. It's really a damned shame. read more

Just as someone commented... waited in drive through for 45 minutes. We were visiting from other state and arrived at very late, McDonald's was the only choice to grab something to eat at 1 AM on Saturday. We saw huge line in drive through, line barely moved. Despite of so many negative reviews, management or cooperate has done nothing I would say, which is really bad for customer services. Perhaps short in staff at night? It is managers job to staff accordingly. I almost felt that there was only one person in the kitchen, it was that slow. read more

So slow it's worth going somewhere else now. Now I need to fill in 85 additional characters. So otherwise it's fine. read more

Went to the drive up at this location. I had seen the add for their new chicken sandwiches but of course they did not have them. I ordered a crispy chicken instead a small order of fries and a chocolate frappe. I hid the trifecta for terrible the chicken sandwich was smothered in some kind of sauce with lettuce and tomato which looked like it had been sitting around awhile. The chicken was cold and soggy. Usually you can not go wrong with their fries ¨WRONG¨ the fries were ice cold not sure if they were even cooked at all ate one and gave the rest to the dog who would not eat them either. Usually a chocolate frappe has some thickness to it not this one was more like low grade chocolate milk. What really made me mad was I had just returned from a procedure at the hospital which had required me to fast for 24 hrs before hand. read more

I'm the duke because I'm a sucker for a coffee and sometimes an Egg McStuffy in the morning. I also enjoy the frequent buyer card for iced coffees that only this location honors, which is somewhat of a bummah. The restaurant went through a huge transformation over the summer of 2011 and recently was finally finished. I like the updated look but I also rarely eat in there and instead take everything to work. I believe there is free wi-fi although don't quote me on that. The flat screen TV's tuned to CNN most of the time are a nice touch. 4 stars instead of 3 BECAUSE of the remodel. The drive thru here is super impressive......they have a conveyor belt that sends the food to the other side of the restaurant from the kitchen. This is crucial for the 24 late nights, I've been here before at 3 AM and the line can get ridiculous so efficiency is a must. I also hate that they only have a "late night menu" and jack up their prices. But if you're stupid enough to eat a Big Mac before bed when you're craving a Southwestern Style Chicken Sandwich that they might not offer instead, then there is no hope for you anyway. These reviews about getting the wrong change back are pretty ridiculous. Only an idiot wouldn't actually count their change PRIOR to leaving a restaurant if you're unsure of it, or actually speak up to someone when it happens when caught. And if it happened once, why you would let it happen again is beyond me. But as McDonald's infamously states, "the customer can sometimes be pretty stupid". read more

Dec 30th 2023 at 1:00pm. I decided to dine in at McDonald's. I ordered a large coke and two small fries from the manager. The coke was halfway full. The fries were okay, but not as advertised. I had to tell the manager to fill my cup to the top. She also declined, so I went to the counter and demanded. She added another drink to the cup to make it full. She's not qualified to be a manager due to her poor service. read more

This place really sucks. I asked for a cuppa coffee senior discount they charge me $1.06 down the street at Burger King. They charge me $.53. The coffee was ridiculously cold. It wasn't even tepid. I would never go there again I would tell all my friends it's a horrible place and you can give us read more

I just ordered the number seven which is two hamburgers with french fries. I ordered my hamburgers with extra pickles. They even made me pull over because my order was not ready in time when I got to the window. No extra pickles on either burger. Ridiculous. read more

I asked for a plain cheese burger and they gave me a cheese burger with EVERYTHING on it and I also had ordered 2 medium hot cocoa and hot 2 small hot coco. This place sucks and you shouldn't waste your money here! read more

McDonald's - Fully dressed Cheeseburger - Fast Food Near Me - Woburn, Massachusetts

I'm from out of state and have somehow been to this same McDonald's twice, on two separate trips. Not on purpose. It must be fate. Both times have been at breakfast and we had no issues with our order or the staff. I would say that I probably won't go back since I live in Texas, but history is seeming to prove otherwise... read more

Currently 30 minutes in. Legitimately trapped in the drive through line because the design of the lot is absolutely horrible. The cops just showed up because two people were getting into it in line and causing the already fucked lot to be even more fucked. read more

Worst McDonald's I've ever been to. They took our order and only added half of it so when we said they missed things they made us order again at the cashier. Then they handed us the car behind us's food. I said we had the wrong order and they TOOK IT BACK saying to each other that it was the car behind us and set it on the counter to give to them. Then our order came out. No fries in the happy meal. No sauce in the happy meal. Our fries for the order were dumped into the bag with the container sitting on top of them. Then they were angry that we said something. STAY AWAY!! Now we know why the line was taking 35 mins for 10 cars. read more

Great soda, great food (for a mecdonalds) but when when you ask for a certain sauce or extra salt or condiments, they drop the ball & give you nothing. Chicken mcnugs with no sauce? Trash. Thanks McDonald's for giving me not a single packet of suace, after I told y'all several times I wanted sweet & sour read more

I usually go to this location around 4am because I start work at 5. They have been closed at least 3 times in the past 2 months. You can't be open 24 hours and be closed. You can't close off service to the public. read more

That new crispy chicken sandwich is really lousy! And 50 cents more than Popeyes! But the French fries are good!

Don't waste your time here there always long line top off they have rudeness employee better off going somewhere else.

STEER CLEAR OF THIS PLACE HAIR FOUND IN FOOD! Great customer service! They tell you Your lying They say check your Receipt for corporate number. When they clearly don't give you one. Never going back. read more

McDonald's - HAIR IN McChicken YUM - Fast Food Near Me - Woburn, Massachusetts

I went to the McDonald's a lot and it's really convenient for me. It's next to the highway, which is good for a quick meal before a trip.

Last week, I went to McDonald's, looking for some nice chicken nuggets and fries. I went through the drive thru and when I was in the drive thru I looked through the window and saw a worker with their mask off, biting their nails, and picking their nose. I was disgusted, especially with the whole COVID-19 virus going around. I do not want the worker to be fired but I do want McDonald's to be more careful. Thank You read more