This place is dirty and one of the workers is unsanitary . She was touching on her clothing and abdomen with her gloves on . I asked her if she could change her gloves n she got offended and said she just changed them. Just nasty -- stay clear of this place !!!!! read more

The portions here are insanely small. You would get more meat portions from a lunchable. AVOID!

I love Chipotle! Normally never have a bad experience but today our order was a complete miss. Rice was not throughly cooked and hard to consume. read more

Depends on who the cook is that day and what you order. I ordered the Tacos to go got them home and they were stone cold like they had been in the refrigerator I won't order tacos from them again read more

Is it just this location? I have had way better customer service and portions at other Chipotle locations. Even when I called out how light is their chicken portions are, and even paying for double just seems like the size is not consistent to other locations. Do I need to pull out my camera and record how frugal they have gotten? Also the chicken is over cooked to the point it tastes like a pull pork consistency rather than the chunk of chicken. Quality and customer service is certainly lacking here. Will not be coming back, which is unfortunate since they are close. Just saw the bathroom. It is gross. Dropping another star. read more

Worst chipotle location I've ever been to. Rude workers and no tortillas. Not only did they not have full inventory, but they offered no alternatives or apologies. Will never go back to this location. read more

I have loved Chipotle for a long time but sure doesn't take much to mess that up. I guess the location was short-handed today. Seemed the guy on the front line worked the grill. Way sloppy. He gave no time for the slotted spoon to drain. Extra bean and extra pico made for an extra sloppy mess. Sour cream please, light. One little round spot in the middle. At this point in the line, I usually say thank you. I could not force myself to. He had to see the disappointed look in my eyes. Chips were stale and slightly soggy. The sad thing is this could have been completely different with 5 minutes of quality instruction. The food quality was there. Until it turned into soup. read more

Haven't been to Chipotle in many years, and boy have things changed. So disappointing; it seems to be less expensive, but the bowls are smaller, and the portions are even smaller. They micro-measure every ingredient. It tasted pretty bland as well. I would rather pay 50% more to get the Chipotle quality and portions of days gone by. read more

They should be charged for robbery. The portions were unbelievable. I had a steak burrito with 6 cubes of steak. They have no shame and charge you out the wazoo. But, I am liberated, I'll never be robbed by these bandits again at any location. Forgot my camera , so I didn't get a picture of the masterpiece. Everyone knows its deliberate and you always take the picture. It's a thing check it out read more

I kid you not, I there was only about 5 pieces of meat in my bowl and barely annnnyyy beans. I don't know if they're saving it for themselves or what but that's ridiculous and a waste of money. read more

Once again another great chipotle. The kinda skimped out on my rice this time tho so that was upsetting but the food and atmosphere was good. The music made me want to bust a move read more

This location has the worst service, they were running low on chicken and only gave me half a scoop. I asked if I could get regular chicken for the other half and the worker next to him said "no that's a regular portion" usually I get a heaping scoop or at the very least a full scoop. I got literally 5 cubes of chicken. Honestly absolutely ridiculous, I used to come frequently but they are just so stingy now. read more

DO NOT COME TO THIS LOCATION! staff acts like im taking food out of their mouth by being stingy with the portions. you wouldve thought the food was free with the little ass portions they give you but based off of recent reviews, this is a common issue for this location. it gets to the point where you get tired of correcting staff to make your order right i.e. making slight adjustments like light beans or light pico and im still getting a full scoop. no one should have to beg to have their order the way they would like it. inflation is everywhere but who can justify paying $12 for a bowl thats not even full or correct? anywhos, if you want a some good chipotle that tastes even better, go see the good folks at the renner and bush location. they never miss. read more

I don't like all crew here (esp the fat young girl) she looks mean. I ordered rice in a bowl and she gave me a little bit serving, am I kid? Don't go here if you don't want to waste your time and gas. I rate ZERO for everything!!! We will never come back here again!! If I am the owner of this branch, sorry to say I will fired them and I'll hire a willing, happy and approachable crew to serve their customers. Instead of making money you will lose more money. I'm a businesswoman, so I know the value of the customers to my business read more

Busy for lunch Sat see photos. More came in after us mostly for take-out. New menu item that we both got in bowl; garlic guajillo steak spicy. As usual we ate all the lettuce and half the bowl to have leftover. Going to walk across parking lot to nearby yogurt place for dessert. BTW: great shade fronting Park Blvd on hot sunny day and other places around parking lot. read more

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I ordered a bowl with sofritas and guac (about $10 including tax), along with a couple salsas on the side and extra corn and tomato salsas. They got the order 100% correct, and it was ready on time for pick up. I was happy with the generous amounts of salsa they gave. Hardly tasted any of the sofritas protein, but still tasty comfort food nonetheless. Definitely going again! read more

Chipotle Mexican Grill - Sofritas bowl with extra corn and tomato salsas - Mexican Near Me - Plano, Texas

The workers here are friendly and the food is always fresh and good. The place has lots of sitting inside and out. The line goes by fast. There is also plenty of parking around. Totally recommend coming to this location! read more

I had my driver license saying it's my birthday and they would not honor the free chips and guacamole. Id like to downvote Chipotle and every company that requires an app for rewards. I'm so sick of being a data farm. These companies don't want to honor their customers, they just want to sell your data, probably to all the politicians who refuse to let you unsubscribe from their text messages read more

Chipotle is and will always be my top places to go, but my last visit to this location was a terrible experience. I v' never encountered such disappointment with a food chain like what happened on 9/17/17 at chipotle. I ordered my food for Togo, and didn't realize it till I brought it out to eat and found out that there were no meat in it, then I turned on the camera to video it and could not believe it. Watch these little clip ppl. I gave 2 stars bcos, on my previous visits to this location, food was normal, tasty and portions were even. I have never gave any business 0 stars cuz it's not fair. Let's be honest ppl, if you want to cut portions compared to other chipotle locations, then you need to change the name so ppl can take their ass to the real chipotle Mexican grill. Stop fooling with your customers and I don't need any of your credits or free food, I paid for this by the way. I guess I will be driving my ass to a better location, by hwy 75 and Collin creek mall. Customer service here has been okay, just stop rushing ppl. Ppl come to your location to buy and enjoy their meals but with a rush rush attitude, it looks like we are in a fast and furious food trucks. I do have to think twice coming here for a taste of chipotle. Watch my clip. Xoxo. read more

Chipotle Mexican Grill - My receipt. - Mexican Near Me - Plano, Texas

Ok queso lovers, I finally got around to trying out the queso at Chipotle and I was so disappointed. The flavor itself wasn't bad if you could get past the slightly "burnt" taste. It was thick like oatmeal instead of runny. The problem I think is it's constantly in a heated pot and not stirred frequently which makes it start to curdle and burn. I willing to try it out again, hoping it's better next time. read more

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Average chipotle but Stingy on the meat. The one near our house puts a lot more meat in the bowl. Pick another location.

Wish I could give 0 stars. Did an online order with my wife. My bowl was a quarter empty and after calling to talk to the manager about it she was incredibly rude. Would go to any other location. read more

Prices continue to go up at Chipotle. Customer service and quality continues to go down. I'm sick and tired of the online ordering process not working. Sick and tired. Why is there always an issue? I wait outside in my car until the time the app says the order should be ready. Get inside only to find out they haven't even started on the order. This time I went and they didn't even had the information about the order so I had to tell them what I wanted. Complete waste of my time. And the quality goes way down in a situation like this because instead of completing the order at regular speed, the employee is rushing through since the customer is waiting on an order that should have been completed already. Stop apologizing and fix the system. Once is an honest mistake. Multiple times and you have a systemic issue that needs to be addressed. I wish you would spend as much time working to fix these issues as you do increasing prices across the board. read more

This location is a joke. I ordered in the app which showed a 12:50pick up time. I arrived at 12:50 and did not see more order ready. I waited until 12:55 and asked about it. I was told they were backed up and behind. Another lady came and asked me my name then said it wasn't their fault they were behind. WORST SERVICE of any location I have been too. I live near here and will drive out if my way to avoid this location. STAY AWAY! read more

Service was terrible. Received attitude for wanting extra rice. Rice is free. They half scoop the protein and upcharge when they don't put enough. read more

I had the nicest lady! my app wasn't loading some promo correctly and she was super patient and still gave me the discount.

This Chipotle is right off the corner of Park and Preston and it is always busy especially at lunch. Good news is they always have enough employees and food that the line moves really quickly which makes it super easy to get in and out. There is plenty of seating both inside and outside but with so many people in and out it does get a little messy. They try to keep up the best they can. The other good thing a lot this location is there is always plenty of parking plus you can get in and out of the location easily. They are right next to a light that will let you in on Park. Definitely recommend this location if your in need of a quick bit. The food is what you would expect at any other Chipotle, delicious. read more

Chipotle Mexican Grill - Mexican Near Me - Plano, Texas

The food is not worth the money! I paid $12.99 for a burrito less than 6 inches long. At that size, most of the burrito is the large tortilla that they use. I also paid $14.05 for a salad that was barely anything. I could see the bottom of the tin container in one spot. Do NOT waste your money at Chipotle!!!!! read more

Apparently labeling a to-go item as "No Guac-allergic!!" and following up by calling the restaurant to confirm they understand the burrito ordered should have NO GUAC on it, was not enough clarity. We had to make a second trip up there and wait in line to re-order said burrito so we could WATCH it be made. It's not even the person who made its fault... when I called, the girl who answered the phone apparently told the prep person to add guacamole, instead of NO guac. And then when my husband went back up there, the girl (whom I originally spoke to and told no guac), did not apologize, did not even speak to my husband when he said he was there to have his burrito remade-she just looked at him and pointed toward the line where you order. read more

Chipotle Mexican Grill - Directions related to food allergy - Mexican Near Me - Plano, Texas

Unorganized and not very good customer service. Messed up our to-go order when we placed it and then did not put everything in the bag. Called to get a refund on what they did not place in the bag and we were told we could only get a store credit and would have to drive in to the store to get it, even though we live across town. Maybe this was an off day, but it was not a good customer experience. read more

All I can say is if you are Africa American DO NOT spend your money here.. There was a Caucasian gentleman in front of me in line, and we ordered the exact same thing. Chicken bowl with double chicken, the Hispanic lady piled his bowl with chicken veggies etc. when it came time to make my bowl I got the standard serving of chicken even though I asked for double I asked for Veggies she told there wasn't anymore. She made sure to mark my order as a"special order" which she didn't do with the Caucasian man. When I got to register I asked for the manager, the person at the register claimed to be the manager. I told her what happened and her response was " so do you want some more chicken?". No apology or anything... I will never spend another Dime at another chipotle and I will make sure everyone I know boycott this location especially., read more

I don't put reviews at however the staff was a bit rude to me where the credit card system wasn't working which is understandable but they wanted me to download the app to pay for my food. I was understanding since it's not their fault however after I downloaded the app and payed for it they made me wait for 10-15 mins for no reason. I showed that I payed for it but they still wouldn't give it to me. Instead they were more focus on other customers and I was just left at the register watching them pay for their food and leaving with it. My food was sitting there and I just stood there waiting. I tried asking one of the staff if my food was finished and they just rudely ask me to repeat what I said. As I repeated they made me wait another 10 mins to check if my order went through and I payed for it. The whole thing felt chaotic and unorganized. Also, their portions are way smaller compared to other chipotles where they only give half scoops. They don't even try to give you everything in the kids meal where I ordered a kids quesadilla and the worker tried to give me no sides. I had to ask for the sides and the drink that comes with the kids meal. Definitely try another chipotle. read more

Every so often I want a giant burrito to line my insides like insulation in a house. I always hype myself up to come to this chipotle, and every time, without fail, I hate myself for it. They're really not a good chipotle and I get that everything is prepared in house but it's just underwhelming. There is spice but not flavor somehow? A constant disappointment that can't even keep their tables clean. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Plano, Texas

Do not come to this location! My friend and I decided to stop by this chipotle for dinner, the food was absolutely bland with no flavor whatsoever. Like how do you mess up a chipotle bowl??? The rice didn't have any cilantro or lime, the chicken was so tasteless and even the hot sauces. On top of that the employees rolled their eyes every time I asked for something. I promise this stuff doesn't have any seasoning. drive to a different location read more

The workers really rush people through the line & unless you've been here several times and know what you want, you're gonna get an eye roll or two. The lady that put the salsa on just sopped it in salsa and sour cream. The consistency was awful when I finally got to eating. Thankfully the rice at the bottom soaked up a bit of the juice from that and the black beans. I was so disappointed! My bow was so full of salsa it was too spicy to finish eating. The lettuce on top is what saved it lol. Don't recommend this place for customer service and if you must come to this location, be prepared! I paid $13 for this! read more

Chipotle Mexican Grill - Mexican Near Me - Plano, Texas

Normally I go to Chiloso but seeing as it's not as close & I really didn't wanna leave the house I opted for Chipotle since it was closer & I was really craving a burrito bowl. I always order online because I refuse to wait in the long lines, which should be convenient HOWEVER the last 2 times I have came to pick up at this location my meal wasn't ready. This last trip I sat & waited for over 20 mins!! I watched people come & go back to back, the cashier fill up the ice on multiple trips & not checking on my order. Again might I add that I did ONLINE ! Normally I'm calm for about 5-10 mins but I had had enough! I got up again & went to the register one of the food preparers had to stop what she was doing to help me since the cashier wasn't paying attention. She asked for my name & said oh yours has been ready it's sitting over here. Oh really, I said & yes it was said with some irritation behind it. She apologized then gave me a drink cup to go along with my order. Ultimately, I doubt I will return to this location because customer service goes a long way with me. It's nice that their not skimpy on food but if my time isn't as important as the people who walk in & order than neither is my money. I'll stick to driving 20 minutes to Chiloso ! read more

Chipotle Mexican Grill - A little bit of everything - Mexican Near Me - Plano, Texas

This place always has a line. They seem to do a good job making the line move. But I think it would help if they had another tortilla steamer. The restaurant always seems clean. Their portions of their proteins and chips seem to be inconsistent. I also wish they'd shred the barbacoa a little more. I end up with huge chunks of meat. It gets hard to eat and it ruins the balance of ingredients that my OCD loves. read more

Chipotle Mexican Grill - One heavy quesarito! - Mexican Near Me - Plano, Texas

First: food tasted good No hard pieces of meat. Rice not clumped or hard pieces. Servings were generous and staff had smiles and were happy. Negatives: Out of Brown rice Pinto and Black beans had to tell them to change. (Was at very bottom of container and did not look appealing) Place was clean. (They stayed on top of bussing the table area) Restroom was about average. Not picked up and out of paper towels but when notified of the deficiency, they took care of it immediately. (So they get to keep the 4th star) read more

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This place is super lit and it has great steak and rice it is my favorite spot for lunch or dinner

Called the store to find out what was happening with a catering order as it was running late. First person I spoke with, got another associate who was very rude. She stated that our order was not paid (however I received a receipt in my email). She then stated that the order was for pick up, not delivery. Which did not make sense because part of the total for the order included a $25 delivery charge. She then told me there is nothing she can do, and I would need to call catering because it is not her fault. Not only was my delivery late, she was rude and not willing to help, or remedy the situation. I cater quite a few lunch events per month, will never use Chipotle again for catering. read more