Why in the world does this Chipotle have two and a half stars?! Backstory: I have Celiac disease. Most restaurants fake understanding anything about it and half-ass the food prep because it annoys them, which results in the inevitable gluten sickness. HOWEVER. This location was completely on point with their knowledge of gluten intolerances! They took their time to even wash all of their silverware. The best part what their attitude about it! No mumbles, eye rolls, or acts of annoyance. It was a great experience and I will eat there again! read more

Wish I would've seen these reviews before I went here. I was looking for a great option for a high protein meal and thought that chipotle would be a great option. Little known to me was that they are really light on the toppings, especially when it comes to protein. When I saw how much steak they put on my bowl, I asked for some Carne Asada and they were light with that as well. According to chipotle you're supposed to get 4 ounces of meat per bowl. There's no way I even got close to that on either scoop. To make matters worse, when I got to the cashier, it was a whopping $19.25.. I was told that they charge an additional $5.60 for double meat. I wish they would've told me that when I was at the front of the line as there was really nothing I could do at that point. Service to boot wasn't very friendly just skimpy. This will be the last time I come here. P.S. One minute after I posted this review, I got an automatic reply. I kind of wonder if anybody's really monitoring this besides a bot from chipotle read more

Chips were stale! Bowl was 1/2 full, chicken was over cooked and extra salty, rice was sticky with no flavor, onions n peppers was all pepper strips (didn't see any onions), there may have been 5 beans in the entire bowl, no corn or anything else! Threw it in the trash! Don't waste your time or money! Plus you have to order from the app...no counter! DUMP read more

When me and my sister arrived at this chipotle and started ordering with our first person we were greeted with a smile. we were VERY hesitant coming here because of the reviews, but the food here was amazing and tasted very fresh. it was overall one of the best experiences at chipotle. There was a few inconveniences like the door handle having to be turned the other way and one drink not working.. but I was delighted to see a little sign teaching the directions of how to turn the door handle and a sign saying "sorry! this drink doesn't work". Finally, it looked like everyone was enjoying their food, and so did I. Thank you for a wonderful meal! read more

I ordered online and their portions were terrible. I had extra sour cream and there was none. let alone my bowl was not even half full. Absolutely terrible. read more

This Chipotle has absolutely dreadful staff. Stopped here at 8pm on A weeknight. They're open until 11pm. When I requested fajita vegetables, I was told they're done making them for the night. Not, "I'm sorry, we ran out today and won't get a new shipment until tomorrow." They're just... not bothering for the last 3 hours they're open. Then we stood at the register for 5 minutes while various staff wandered around but no one bothered to take our money. When finally got checked out, we went to get plastic ware and it was all empty except for the knives. No napkins, either. We walked back to the register to get forks and napkins and instead of making sure they got refilled, a worker just handed us a couple. Clearly the management here is terrible and they don't bother properly training their staff. read more

They got my order wrong but it was still good asf! They know what you really want type shit

Finishing our meal now. This location is but very clean, all food was fresh and ready (no waiting on rice, etc). Staff was extremely friendly, especially the gentleman at the cas register. Everything tasted as it should. 5 stars!! read more

I love chipotle very very much.But the cross contamination is terrible,everytime i go there is always corn in my bowl and i can't have corn because im allergic.The service there is sometimes good sometimes iffy it just depends on everyone's mood. read more

Stopped for dinner to find it slightly busy however they ran out of white rice and asked do I want more on my burrito when he gave me scraps and it was a small amount. Went to get my drink and there was no Napkins to be found, garbage cans over flowing with garbage spilling out into the floor, almost every table dirty. Hmmm so they don't have a body to maintain there Lobby. I won't be back there again read more

Made a online order and had to wait 30 minutes for it to be completed. Tried to wait through the line in the in restaurant but they would not make my online order. Not sure why they take online orders for convenience when you still have to wait longer. read more

C.H.I.P.O.T.L.E. Cool Hip Insanely good Perfect Owesome Too delicious Lovely Everything I need read more

Chipotle Mexican Grill - So good yum yum yum get in my belly *scarfs down food* - Mexican Near Me - Mansfield, Ohio

Walked in and got in line . Line moved liked they all do , slow but I had time to notice all the food on the floor that was wiped off the tables. Does anyone ever sweep in here? There was a chunk of slippery looking rice at the entrance which of course is dangerous. When it was my turn I said it was going to be a veggie bowl to go. Lady was unsmiling and asked me if I wanted rice. The staff seems to have had no customer service training at all. The guy in back cutting the meat was wearing plastic gloves but then picked up and adjusted his hat, then went back to cutting meat. Eww. But wait! He then changes his gloves. His heart is in the right place . Tips: Smile! Be friendly read more

Started out after walking in noticing many filthy, unwiped tables, went through line and got least amount of food of any visit ever at any chipolte, (skimpy portions). Then went to condiment line and no napkins, trashcan overflowing, no toilet paper in women's bathroom and no paper towels in dispenser in bathroom. Sad because I like chipolte, but this particular one clearly has problems. I could easily overlook one of these things, but with this many issues, I feel it deserves a review. No, I am not a Karen and haven't negatively reviewed a place in over four years, but feel franchise owner deserves to know so store can clean up act and remain in business. read more

This chipotle has been so bad lately. Do not recommend unless you want to constantly get the wrong order. Just ordered tonight through the app and they didn't even check the name for who it was supposed to go to and ended up getting the wrong food. Refunds take a week to come back. So do not order through the app for your convenience bc most likely you'll have to end up driving all the way there to pick up a whole new order. It's not our drivers fault bc they changed how you have to pick up the food. read more

Stopped here for lunch Sunday afternoon and had a couple steak burrito bowls for lunch. Everything was hot, fresh, and quick which is what you'd expect from a Chipotle. read more

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38 minutes wait at 8 pm. Very slow. Impolite. Insanitary. Avoid at All cost. Did I say slow? I have been to many that I liked. This one is terrible. Way under staffed. read more

If you order online, prepare to be low balled with portions. I bought a bowl with A side of cheese and my cup was not even half full! im so sick of not getting what I pay for when dealing them! the simpletons that work here need to get it together read more

What a joke, spent 30 dollars on two burrito bowls with some chips and guac. Both bowls hardly had any meat in them at all. Definitely wouldn't recommend anyone order from this place what a rip off. read more

Slow, unorganized, food is fresh, however it must be chipotle policy to skimp on everything. I get tired of playing there game ever time I want a burrito. read more

Horrible service. Long wait. Wasn't crowded. Stale tortilla chips and when I asked for another bag of tortilla chips. She was entirely to bothered by my request and gave me another bag of stale chips. read more

The only way you can get the correct order is if you go inside and order it directly. I will no longer go to this location due to ordering multiple times and never getting the correct order read more

I just drove more than 2000 miles within 2 days and I was tired, came I to restaurant and met 2 beautiful girls who really took care of me, very courteous and polite and very professional and got me in and out as soon as possible can give me exactly what I wanted thank you so much I will always be in love with chipotle cause of these 2 girls, one look spanish and the one who served my food was blond hair with a hoop in her nose, very nice attitude and charming Thank you so Much girls read more

Tried to place a catering order with 28 hours advanced notice and they would not take the order because they didn't have enough time. Website says they need 24 hours notice. Come on... I also second the soggy chip review. I keep ordering them thinking they will get better, they haven't. read more

So I thought I posted this month ago but I just realized it was still in my drafts list. Anyway, here's the story... My husband and I had dinner at a this location and we couldn't have had a better experience. We had been driving for hours from CT and were on our way to Arkansas when we decided to stop here for some food. First off, the manager was so friendly and thoughtful. He asked how we were and what we were up to. At this point my husband told him we were coming from ct and heading to Arkansas because his dad had passed away. Without a pause he expressed his condolences and gave us our meal for free. We felt so lucky to have come across such a wonderful man. He didn't have to feed us or ask how we were but he did and he was so kind. Chipotle, you have an amazing employee on your hands. read more

The staff here are pretty incompetent. We could not get the cashier to ring up our order correctly. In the end we gave up and overpaid because the line was building up. read more

First of all, I LOVE Chipotle. This might as well not be a Chipotle. The skimpiest portions I have ever seen, my bowl wouldn't have even been a third full if I hadn't asked for more of every single ingredient. I didn't get my fajitas. There was no hot salsa. The girl making my food was rushing as if there were 100 people in line like the night we had BOGO for the OSU/UM game this fall in the Columbus area. The restroom was filthy. The guacamole had a decent amount of brown. This place needs some managerial or corporate attention. read more

Not sure why I still stop here. Probably because it's the only place available that isn't "fast food" from Cleveland to CBus. I have never had a good experience here. Portions are always very skimpy and the service is subpar on a good day. I've never waited under 15 minutes to order. They always s em understaffed. I'm sure corporate loves the food costs from this location though. If you can, bypass and spend your money elsewhere. Sad example of an otherwise decent food chain. read more

My girlfriend and I have been there twice. Both times the girl at the register was kind of rude and yawning when we were trying to talk to her. The 2nd time the chicken was under cooked and then the line was being blocked by staff talking to their hipster friends. By far the worst Chipotle I've been to. read more

Slowest service. Staff moved so slow. Unreal. Four people in front of me took 30 mins.

Where do I even begin? Lol When we (my boyfriend and I) walked in there was no line. Great. Awesome. So we walk up to order the guy in front of us is in the middle of being helped and seems to have a large order. No problem. I don't mind waiting at all. So then the girl assembling the food finishes with the guy and comes over to me. (Here we go!) she comes over and just looks at me. I smile at her. She doesn't smile. She continues staring at me like I'm supposed to initiate the convo or just begin my order ? So I say "hi" kind of confused and she very fast says "hi what can I get for you" not pleasant to say the least. I tell her my order and she just seems so miserable lol. So then my boyfriend orders, he told her that he wants the green salsa and she very rudely and very loudly says "huh" no "what?" Or "im sorry can you say that again" just a very rude "huh". At this point I'm pissed. Lol then she yells (not says, yells) "who made the sofritas?" And the guy behind her says "I did" (or me idk) and she screams at him "this is too much. This isn't right" makes a whole fuss over... sofritas ? Idk. This was the worst experience I have ever had a chipotle and I'm not sure if I will ever be back honestly. read more

5 employees only 1 serving food. Bad service , terrible considering it's 5:15pm. These people have no clue what's going on. I would give a 0 star if I could. read more

I've visited this location a few times to give them a chance before a bad review. All I have to say is if you're going to charge $7.20 for a bowl of rice and beans then don't be stingy with the toppings. Other locations aren't, so step your game up and give the customer what they pay for. read more

We like Chipotle in general but after stopping here several times while traveling, have found this to be one of the better locations. The food has always been fresh and the portions very generous. The line was to the door when we arrived but we had our order within 10 minutes. We have always found the staff to be friendly and courteous, even when busy. This was our 6th or 7th visit to this location, have found them to be pretty consistent. read more

I was picking up food for my friend group, a total of 3 burritos and 3 bowls. It took maybe 5 minutes tops and everything was perfect despite each order being completely different. All the staff was incredibly kind and showed no irritation at the large order. read more

Found soggy chips in my chip bag. When I showed the cashier, she said it was normal from the salt. I can overlook this location's chips being extra salty (and stale) but don't fabricate an explanation that you have soggy chips because of salt. read more

We order online and pick up in the store weekly. We have never had a bad experience here. Portions are always huge, order is always ready when it's supposed to be, staff is friendly, restaurant is clean. Sometimes they even write cute notes on our bowls. We love this Chipotle! read more

Very friendly service. They were out of lemons, but offered me a lime instead; she delivered it to me, which was a nice gesture. The chips were saltier than usual, the burrito was pretty good, but the shell itself didn't seem heated thoroughly. Overall not a bad meal, but I've had better food at other locations. read more

This chipolte will go on my list to skip. Salty, messy, loud, and frankly just not that good.

Seriously the best chipotle I've had at any location. The people were super friendly, the steak was all medium-rare and delicious, and the music is actually awesome here too! read more