Every single time you order a lot of veggie or salsa options on a chicken bowl, expect them to skimp on the protein, they bury your 4oz if that in scraps of chicken under all of the add-ons. Customers in the store talking about the store running out of chicken was the red flag that says all you need to know about how they are preparing your meal. read more

7:30 and they are out of literally everything for the night and don't tell you till the bowl is half made to pay an outrageous price with nothing you wanted. read more

Fast, friendly, and give proper portions. Appreciate the great customer service at Lima Chipotle. Hard to find here in this area.

First time getting food from this one and it was not the best ! I ordered queso with my bowl did not receive it , I was suppose to have fajita veggies , they were not FAJITA veggies instead raw CHUNKS. My daughter did not receive her drink with her kids meal or her fruit. reading is fundamental , these orders should be double checked before handing them out ! read more

Chipotle Mexican Grill - Big pieces of uncooked not fajita style veggies, which were suppose to be extra and I got like three pieces , no queso either - Mexican Near Me - Lima, Ohio

Go to the one across town... constantly slow, TOO MUCH SALT, not great on quality. Seriously, the amount of salt this location adds to everything is ridiculous. One at Eastgate is much better. read more

reataurant was extremely dirty. my family and I arrived at lunchtime but they were completely out of black beans and had to wait 10 minutes for black beans to be made. they Had around 10 employees so plenty of people to take care of the store. read more

order a chicken bowl - my request was: 1. Sour Cream separate bowl 2. Red tomato's sauce in separate bowl 3. So hot I couldn't even eat it had to be thrown away. 4. The bowl was so spare like they were afraid to put enough in the bowl. Everytime I go there it continues to get worse I won't ever be going back again, enough is enough the prices co to use to go up and the portion size go down. The place was not busy at all. Just poor service. read more

Chipotle Mexican Grill - Chicken Bowl - ask for certain items to be placed in separate bowl. Everything just dumped on there. - Mexican Near Me - Lima, Ohio

I don't know what's up, but chipotle, you suck lately. Two bowls we ordered were missing cheese. Which, you know, is a necessity. Cheese is life. My kids cheese quesadilla was missing side of guac. It's really heartbreaking to find this out after we get home, with a baby, 25 minutes from the store. Can't go back and fix it. Just have to eat our sub-par, expensive food. Yep, I had a reward for a free entree, and our food was still over $30 for 3 entrees and chips. For that price I would expect a bit higher quality control! read more

We haven't been here in awhile and was craving today. Got a burrito and a bowl & the first girl starting kept putting the wrong items on that we were asking for. A simple sorry, eye contact literally NOTHING but attitude. As we move down the line the same person is getting the customer behind us queso and spills it all in my burrito. I'm pregnant and can't have queso. She acknowledged it and pushed my burrito down the line. The whole line is covered in food and as they push it down it touches your food. Where's a manager? Clean your workplace? Cross Contamination? Don't even thing about find a place to sit because every table is covered in trash and food because they seem to not think it's a problem for their customers. Make sure you ask for forks and napkins because they don't have that out either. read more

Waited 30 minutes after our scheduled pickup for our order then after ordering double protein, I had exactly 4 pieces of chicken and no carnitas at all! Never again. read more

have ordered delivery from this location twice in the past few months and I have received the wrong food both times. I dont understand how something as simple as a cheese quesadilla could arrive wrong but this location manages to pull it off. Will never recommend. read more

The building was too cold, so cold to the point where my chicken became cold ,No bueno!

Terrible service person left my food in mid preparation to fulfill a different order used the same gloves that touched everything dirty in the restaurant then came back 5 min later to Finnish my order with the same gloves on reaching into the cheese and folding my food. Why wear gloves ??? When I asked for a new burrito someone else tried to Finnish the order I asked if they understood why I wanted a new piece of food I was patronized and said I did not wait that long then the two servers laughed and giggle about what they said about me under their breath. Maybe they should have apologize and served me up new food or comp for my frustration, instead ie was called a name and laughed at Unsanitary unprofessional zero manners!!! Worst restaurant in Lima hands down. And the food is terrible!! Too !! I know there is someone out there who has experience the same thing ! read more

I've ordered online several times and I have been disappointed several times. Last night we ordered delivery and when I received the bag it was soaked with salsa. I looked and saw one of the bowls flipped upside down (hence the salsa leaking out). It was irritating, but not a huge deal. But when I opened up my bowl, I realized they only put one out of the four salsas I requested. It's obvious they did not read the order carefully. This is not the first time I've had issues at this location. read more

In the past 6 months, I have noticed the increased amount of salt in their burrito bowls. I thought getting the vegetarian bowl would be less salty, but it was just as bad. I can no longer stomach Chipotle because all I can taste is salt. What happened Chipotle?? read more

I ordered my same exact order online and they put beans in even though it had no beans. They have messed my food up in so many big ways lately and I just can'. read more

Came here because I was absolutely starving after not having eaten all day. I was driving through the wonderful city of Lima with no idea where in the heck I was gonna eat and I saw this spot. Walked in, the line was long but moved very fast. Every employee was very polite and personable. If I lived in Lima, I'd be back. read more

This place kinda sucks ass. I ordered online came in to find that my order was not on the rack. I asked the cashier where my order was and she went in the back to look. When she came back she looked at me funny and said she didnt know why it wouldn't show up. I pulled up the app on my phone to show her that it charged me and the order comfirmation and she still had no idea how to handle the situation. She continued looking at me funny and then asked if i could go back through the line and order all of my stuff once again and then she wouldnt charge me. I ordered all 6 of my items taking another 20 more minutes than it had to. Barely an apology out of the woman. Very dissapointed i dont know who manages this place but I'm not the only person in my family that has had a bad experience at this location. read more

Wow services was slow & the meat salty did not taste like the normal food when i usually go their. Overall im dissatisfied . have a good day even though i know that no one is going to read this ....... Demetruisbrownsr@gmail.com read more

Excellent quality fast food, tried the catering service, was packed very nicely. Reasonable pricing. Have to order a day in advance.

The food is usually good, but the service is not always the best. They seem to be in a hurry to move you down the line so when I'm trying to tell them something about my dish they miss it or they have to come back and do it again. I would just suggest to slow down a little and put a smile on your face. read more

Although I typically lament the opening of yet another fast-food restaurant on Elida Road, Chipotle has been a guilty pleasure of mine for years, and I'm delighted Lima finally got one. read more

I love chipotle it's not your typical taco bell, it's Mexican without the ugh I shouldnt have ate that feeling. Not many menu items, basically burritos and salads that u can pick your meat and toppings . Pretty fast for quick meal and change of pace from normal fast food options in Lima. Never had bad service or food. Seems to be under good management. I visit there all the time . read more

I visit this location at least once a week. There is a little inconsistency with how well the employees put the burritos together (I believe because of relatively high turnover), but I am generally satisfied. The food is delicious! read more

My daughter and I are here from out of town for a volleyball tournament. We just finished a ten hour day of games. We decided to stop here since the concession stand at the tournament ran out of food. Should have kept driving. Slowest line at a Chipotle that I've ever been to, on top of the fact that they are out of forks and there's no ice for the fountain pop. Worst Chipotle I've ever been to. read more

The food isnt too bad the problem is the manager. He is an absolute ass and he treats the employees like trash which puts them into a frenzy and adds to the overall mess that has become quite common place at this restaurant. Overall the employees seem good but no leadership read more

I ate at chipotle in Lima Ohio a few days ago and my steak was burnt/charred and my rice wasn't even cooked all the way it was still crunchy very disappointed read more

Pretty good! Some flies, but friendly. And brown rice! Who knew?

First time at Lima location. Had to search for a seat as most of the tables were wet/sticky/dirty.....lots of crumbs on the floor. Not busy at 1:30 pm so the cleanliness issue should have already been addressed or being worked on when we arrived. Mass confusion behind the food prep area.....we felt very rushed though there was one couple in line behind us. Food prep area needed "tidying up" a bit. All of these issues wouldn't be issues with adequate management & supervision. Our burrito's were fair to middlin'. Won't return.... read more

Love Chipotle. One of my go-to places to get food to bring home when I don't feel like going in and eating. I like getting extra rice in my bowl and also like the peppers and onions but unfortunately, the peppers and onions are burnt 75 percent of the time to the point where they ruin the entire bowl and occasionally the rice is hard. I can't really judge the meats as I usually don't get any and just stick with veggies, but the few times I have gotten it have been 50/50. Sometimes it's fine and good, other times it's chewy and bland. However, the staff is always friendly and the service is quick. read more

I never pass up a Chipotle! The food is always the best! There is almost always a line so that should tell you something. Don't worry though the line moves quickly. Seating can be an issue sometimes, but don't worry this isn't a place that people like to sit and socialize after eating because by nature the restaurant is very noisy. This location is small but the staff has always been friendly but lacks the art and design of other stores I have been to. The parking is always there however you may have to walk a little further during peak times. read more

I've gotten steak with a bunch of combinations every time. It was very good and cooked perfectly. I definitely recommend that you try out the steak but many of their other foods are very good tasting also. The employees were very nice and the place was clean. The music is very enjoyable and getting the food is very quick. This place is definitely a great place to visit. read more

Terrible service. Management was non existant. Meats were badly burnt. Employees were very rude and not helpful what so ever. First time at a Chipotle. I would recommend going to HotHead burrittos over Chipotle every time. I am a restaurant owner and would recommend that Chipotle visit and come up with a plan to fix this location before the management and employees start destroying sales numbers... read more

I went in so excited to eat sat down finally ate my food and i took a bite and there was 3 long hairs in my bowl. i went to complain and showed them and they said there was nothing they could do about it, so much for getting the bowl i wanted smh. read more

This is the second time I visited here and they are out of alcohol to make the Margarita's. The staff said they have not had alcohol here for over two months. I was here six months ago and the same story. read more

If you are going to eat food from this location you must order right there. Do not do a fax order, food was horrible compared to going thru their line. Portions were very small and food was just out right cold and disgusting. I love Chipolte, shame on your carry out crew! read more

My boyfriend and I love Chipotle. However, the past few times that we have visited, the dining area has been a wreck. The food is always great, but when we visited last weekend, there were no clean tables and the booths were full of food. It would be a little more understandable if we came at a busy time, but this was at like 8:30 in the evening and most tables were empty. We stood in line for a few minutes, but decided to leave because we were disgusted at how bad the place was kept and didn't want to eat there. read more

Not the best customer service lately. This is disappointing because chipotle is one of my favorite places :(

I arrive at 11:00 am for lunch, walk in and order a salad. No lettuce or dressing out so they use shredded . then moving down the line, no fajita and none is cooking, then no chicken. The employee is just starting to cut the chicken so the line worker waits till he has some cut. Then at check out, no iced tea is ready. Maybe they need $15.00 an hour to b ready to open at 11:00 am. Many times they do not have everything ready there. read more