Must recommend!! Employees take pride in what they are making Clean atmosphere with very delicious food! read more

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Manager on duty told us there was a 30 minute wait while there were no employees working in the kitchen and no customers in the store. It was very obvious she just didn't want to work and made something up to get us to leave. I was there another time with the same manager and there was the same problem and she told me to cancel my online order which apparently you can't do so we were told to leave and I was not refunded. She needs to be fired if she doesn't want to do her job read more

chicken was fire, fries fire, service good, cool ambiance and stuff Tips: Make your own content and long press to send automatically. Tips: Make your own content and long press to send automatically. read more

The staff is lazy asf and Rude asf. i come to pick up my order, mind you it's 10 they don't close till 11. For one the lady responded rude asf but anyways i mention that im here to pick up my order then this mf goes "well can make it if you want, it will take thirty minutes" what the helll do you mean you "can make it if i want" i already paid?? the proceeds to say come back by 11 and if you're not here i'm throwing it away". Y'all are not busy at all. i got 1 thing.... why are you closing the store an entire hour before it closes. if you don't want a job just say that.... ridiculously unprofessional but what can i expect from a kfc, Do not come here, canes is down the street if you want some damn chicken. read more

KFC is the best!!!! The biscuits are so good and very well baked. I think they use all herbs and spices on the chicken making it crispy. The Mac and cheese is cheesy. Right now they have discontinued soda! read more

Here's the thing. I order two bowls and chicken piece combo and unfortunately they get the whole order wrong. The chicken piece combo was disgusting and the chicken was bloody and gross. It wasn't cooked to the right temperature, you would think management would be concerned that their workers are handing out raw chicken. I ordered a large beverage and they tell me they are out of large cups.but I see they have a stack of large cups on the shelf. I was still over overcharged and never refunded. For chicken bowls there were not any utensils included. The sauces for the chicken piece combo were not in the box where it should be. It's not that hard for you to put a sauce packet in the box or at least let me know " hey we are out of the sauce you wanted, can I get you something else?" But negative they didn't say anything. I had to drive back to the location to grab utensils and they wanted to charge me. And I'm just like why do I need to be charged for utensils. For something that I ordered here. And they said we didn't see you order here. I kid you not. I spoke to a blonde long haired girl who is probably still in highschool or starting out college and she had the audacity to tell me that I never took your order. I showed her my receipt and she said oh yes I remember now. It wasn't even five minutes when she took the order. I asked her nicely can I have the things that I asked for and she said I guess. Changing gears to move to the drive through in the car she mentions on her headset mic. "Wow this customer is such a bitch." I feel completely disgusted and disrespected by their employees at this location. read more

Sometimes you find yourself in a town about an hour from home, half the day gone and still so much left to do... and still a ways to get from home. Your hungry, you want something to eat. And what you crave is some comfort food, some nice greasy fried chicken... and that's how I found myself eat from KFC a few times during my shopping trips to Lima. I didn't want anything fancy, and I certainly have not eaten inside a restaurant since Covid... not worth the risk. So I have come here ordered some pieces of fried chicken or popcorn chicken depending on my mood with some mashed potatoes or potato wedgies which was eaten in my car. Can't get anymore social distant from people. To succinctly describe my experience: Food was satisfying, hot and yum! I was away from people. Food was quickly given to me. Saved me time. Good experience. If you find yourself in Lima near Menard's, Meijer or their mall and you need something quick and good to eat, stop by this KFC! read more

KFC - Sign - Fast Food Near Me - Lima, Ohio

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It wasn't finger licken good I had to eat in my car. Sadly alone sad. I also now sad sad sad

Ok so I've finally learned my lesson. This KFC will never change. After growing up in Lima and having a multitude of opportunities to eat here; I've always been disappointed. But this last time was THE LAST TIME! After patiently waiting behind just one vehicle, I ordered thinking wow, it's dinner time on a Sunday, and there's no line. I'm so lucky. Boy was I wrong. Apparently, I'm just the only poor sap still willing to risk eating here. I ordered the 8 piece original Extra Crispy family meal, with 2 sides and biscuits. Should be easy peasy. After waiting behind the car ahead of me for just over 20 minutes. And seeing them get handed what looked to be an average size bag. I figured my order would be fresh and ready to go. Instead I hear, " We're all out of extra crispy chicken." What the what!! Seriously it's been 25 minutes since I ordered, I think you could be halfway through making some more. So I said, "0k just give me the regular." To which I was told, "We only have Nashville Hot or boneless wings." It's 5 PM, how and why are you out of everything. After I said "ok I guess boneless" , the woman left the window. I thought she's gone to get it. Finally some food will be in the car, and I can go feed the family. After I kid you not another 10 minutes she came to the window, without food! And said, "I guess we don't have enough boneless, but if you can wait 30 minutes the extra crispy will be done." To that I said, "No it's not worth this headache." She handed my card back to me, which she had now for 20 minutes. So what charge do I see come through my bank app the next day, yep you guessed it. They charged me for the chicken that they never even had. Avoid this place at all cost. It's hell to deal with. Lee's Chicken is only a five minute drive away. And it never runs out and always treats us right. Ridiculousness pure ridiculousness! read more

I'm normally person doesn't complaint about food but my experience from now two KFC's locations really shows the quality of KFC's Customer service and Food quality is terrible. i don't recommend this location or any of KFC's locations. read more

young man Dustin in the drive Thur tonight was very fast with service and polite order was fresh and was very impressed with manners from this young man read more

Was excited to eat after they reopened the store, I had ordered 2 chicken sandwiches and when I had opened the chicken bag their was mold on the bread on both sandwiches, safe to say I won't be back read more

Absolutely shit from the dirty environment to the dirty workers. walked in and no cashier for 25 mins but drive thru was working great so I walked out had to drive around to drive thru and still was told wait I waited so long I shut my car off and took a video to show my friends this shitty service and made a review every where else possible and they are all terrible reviews read more

I went to the Lima KFC and asked for my chicken to be fresh. The lady said the chicken was fresh so I take my 24piece hot wings home to find out they were cold and old. Went back to get fresh chicken and the manager argued with me saying they don't have old chicken. They were skimpy with the new sauce they are advertising also. The manager was completely rude and didn't want to make things right. I will no longer go here and will stick with Lees Chicken from now on. read more

I declare this KFC the most depressing eatery in America. Here's why. 1. No grilled chicken: Yes, that's right, after a huge media campaign, the backing of Oprah and an Internet firestorm, this KFC location refuses to carry Kentucky Grilled Chicken. At first, it attempted to appease angry coupon-wielding customers by offering free fried chicken. Now, customers are given a raincheck form to fill out. 2. Agonizingly slow service: I waited 20 minutes for wings tonight. There wasn't a line. I just walked right up and ordered ... and waited ... and waited. The guy next to me ordered a two-piece meal with a breast piece. After waiting 15 minutes, he was summoned to the counter and told no breast meat was available. The manager offered him a different piece. He wanted breast and asked how long the wait would be. The clerk said something that sounded like "4 or 5 minutes." After about 10 minutes, I asked the customer if he was sure the clerk didn't say "45 minutes." When the starving customer returned to the counter to ask, he was told, yes, in fact, it was a 45-minute wait. He got a refund and left disgusted. Every worker here moves in slow motion and looks like he or she was plucked from the cast of "The Hills Have Eyes." 3. Rudeness: When I asked if this location ever would get grilled chicken, I was told, "Dunno," without even a glance from the clerk. When I got my food after 20 minutes, I took two bites before being asked if the lobby worker could mop around and underneath me. Dude, there's plenty of floor to mop. Why not start somewhere else? When I grabbed my helmet and riding jacket to leave, the mopping fellow asked, "Isn't that a lot of hassle for riding a motorcycle?" No, dude, road rash is a hassle. 4. Cleanliness: With all that mopping going on, you'd think the place wouldn't be so filthy. 5. Horrible food: Try this experiment: Go to Louisville and try KFC. Then come to Lima and order the same meal. The difference is astounding. The chicken pieces alternate between wet and crisp, with breading sorta haphazardly clumped. 6. The clientele: I spent 10 minutes listening to a guy in his pajamas argue that he wanted free chicken despite not having a coupon. "Man, I thought it was a hoax and done tore my ticket up!" Another customer, an obese woman in bobby socks and slippers, ordered an extra biscuit after paying for her meal and was upset when the clerk charged her for it. "Why you didn't include that in my first total?" read more

ABSOLUTELY HORRIBLE DO NOT GO. Couldn't give me my online order thru the drive thru, and the messed up my side, left out a side and my drink. completely horrible, and the line took forever even tho it was three cars. The wife and I are NEVER returning. read more

Worst place ever! Maybe it's Lima, Ohio fast food, I don't know, but this experience with KFC, 2 separate times, is just awful. My husband went in to order some chicken and got a seriously rude female who identified herself as a manager. She told him if he didn't like the wait he could leave. Meantime, they were spending so much time with the customers in drive-thru they were completely ignoring the people in the lobby. I tried to call and speak with the manager and I really did start out nice... but that woman was SO nasty I finally yelled back at her, then hung up on her. The whole time I was trying to find out what happened to see if we could straighten out the misunderstanding, she very7 rudely and disrespectfully interrupted me continually, yelling at me the whole time! So yes, I did finally yell back at her and hang up on her. I tried to call Customer Service to file a complaint, got a woman on the phone, explained the situation, and she said nothing, just put me on hold for over a half an hour before I finally hung up and gave up. Sadly, the chicken was really good, but the service was so substandard you couldn't pay me to go back there. It happened today at about 2"30 PM. I don't know the name of the manager but my husband said all he knew was she was African American, with a management badge on. If any DM or GM sees this, I hope they investigate it. This attitude will kill their business. They've already lost 2 customers today. read more

I'll never waste my money at the Lima KFC, again. When we got home and opened the bucket of chicken we'd picked up as a special treat, the chicken was very dark, and the 8-piece was comprised mostly of wings and small pieces. The one leg must have come from a miniature chicken. The chicken meat itself was very hard, as if it's been refried or was old and nuked. It was terrible, and we had stomach issues afterward. To top it off, they'd forgotten to include one of the sides. When I called to resolve the situation, the manager was disinterested and hung up on me. If I could give it a zero, I would. read more

WORST CHICKEN ON THE PLANET!!! My husband got the Nashville spicy chicken for our family when he got off of work, as we were eating the chicken we realized that it had a funny taste to it like the chicken was spoiled. Well i called the restaurant up and the manger gave me an attitude like it was my fault! Never again will i come here! I would rather go to Lee's read more

Best deal they have is $5 dollar fill box cause you get more food for your $5. And the workers are great with the customers, with any wrong order or mix up. Glad they have great team of workers and manager read more

Stopped yesterday and ordered the Wednesday three piece special. . I thought it was a great value. Clerk was friendly enough. Dailey specials are a good deal. read more

There are a few reasons I don't like this KFC,but the most important is that it is dirty and the food is terrible. I recently went there and ordered a meal. The chicken was ok, but the Mac and cheese is supposed to be homemade, and it tasted like it was made out of a powder. It had no flavor at all. I would NEVER go back. read more

Should be ashamed of the quality of the food. They have the worst fried chicken that ive ever ate. For the price that you pay you would think that it would be better, about the only thing worth ordering is their potatoe bowl and their wedges. read more

This place is still disgusting! !! Half the time you go they are out of chicken. The floors feel like a skating rink. The last time in this place the employees were dropping the "f" bomb left and right. A couple odd then were calling each other bitches. This place needs a REAL manager to come in and clean this place up. read more