I ordered China Wok through GrubHub while staying overnight in St Mary's, OH. There are two comments I need to make - first about China Wok and second about the delivery.
I ordered steamed dumplings and their Chef's special - Steak and Scallops. It was ordered through the GrubHub website and I was given a delivery time range, as they normally do.
The food was okay, or at least what I could eat of it. When they packed the meal, they forgot to add any utensils. I tried to chase down the "Dasher" but even though I was next to her car waving frantically, she either didn't see me or chose not to.
Dumplings can be finger food, but I'm afraid that any Chinese dish in a brown sauce isn't. The dumplings were well made and I did like the dipping sauce. As for the Steak and Scallops - I did try it using my fingers, which wasn't particularly enjoyable. The steak was tender and well flavored. There were ample vegetables in the dinner. The scallops were about pea-sized... I've never seen anything like that before. Typically, scallops are about an inch in diameter? They were kind of flavorless.
Without utensils, I really couldn't eat rice nor eat the meal. So, I tried to contact GrubHub. They hid or got rid of their chat function so I emailed and did get a pretty rapid response saying they issues a $5 credit for the problem. We emailed back and forth a few times as I tried to explain I wanted either a refund or someone to deliver something I could use to eat the food with. Finally, the GrubHub rep told me to use their online form for faster service. I did and their autoresponder told me to expect a reply in 24 to 48 hours. I threw out the food. They simply could have contacted the restaurant, had them fix the problem, and take back the $5 credit.
24 hours, almost to the minute, I heard back from them. After a few emails, they won't stand by any sort of guarantee on this. How does a $5 credit solve the problem?
As for China Wok, I would return again but would not use GrubHub. As for GrubHub, I don't suggest you use them for delivery from here. read more