I know Chipotle very well and I know how much the quality can differ depending on the day, location, and time. Some locations have poor staffing and it results in a bad experience, some days the steak might be too gristly or the rice too salty, and going in during the last hour of them being open almost guarantees a drop in quality and freshness I've been going to this location for a couple of weeks now, almost always right before closing time. And every time, the staff is friendly, the food is good, and they're pretty quick about it too But last night in particular was basically perfect. I've had more Chipotle burritos than I can count, and the one that was made for me last night was just perfect. The steak was cooked to a perfect medium-rare, the burrito was rolled super tight, and the rice had the perfect amount of moisture. And note, this is all 5 minutes before locking up the store! The crew seems to have a real fun time working with each other and it gives a pleasant aura. Hell, even the grill looked clean as a whistle. All I have to say is; keep it up guys. You make it really good way to justify the ungodly amounts I spend on steak burritos read more

The good , Heather the one making the food was working hard and trying to maintain a smile. The mgr, Carmen, should not be a mgr., after seeing the facility, her demeanor, and the frustrations on the faces of the staff. The place was absolutely disgusting as far as cleanliness, she kept disappearing, and you could see the other 3 associates were fed up. They all seemed to be working hard, but no leadership or jumping in from Carmen. As a VP of Retail operations myself, I went up and complimented the remaining staff while Carmen was in the bathroom for an extended period of time. We were there and decided to eat there. Tables had been wiped down but you could tell by a dirty wet rag, trash over flowing, drink dispensers trashed. At check out ( which was done by Carmen after she had to be called up, she said sorry we don't have any trays, so she put our separate containers (queso etc, ) that was just sitting on the disgusting counter, on top of our exposed food. I immediately took them off and said we got it. We have been to this facility 30 times or more. Never has it been like this.. I hope the owners see this and address it. We were there on 7/19 at around 3:40pm The floors, tables, benches, bathrooms, checkout area... all needed immediate attention. And from the numerous times I've been there, it was not busy in comparison. read more

This chipotle has gone downhill. I never go to this one anymore since I live close to the other one but today we went by and I was craving it but I will not never go back to this one again. The counter is disgusting. Food is slopped everywhere and workers have an attitude. They make it seem like an inconvenience to ask for literally anything on the side. And they only had spoons out and zero forks. read more

The food was absolutely amazing. I fucked it up. but as I was grab my food, the service was absolutely fucking horrid. she proceeded to argue with me as I asked if I could use a coupon. and called me a broke ass pig bitch. I was also burnt by my quesadilla because they did not warn me. that is was extremely hot. this chipotle will not be my first anymore. her name was Jessica. she was also very rude when I said I was visiting from out of town. read more

This Chipotle was so dirty. The kitchen floor was disgusting. The counter top where food was made was covered in food. Food was intermingled in the bins. There was trash coming out of the counter where the cash register is. If I owned this restaurant I would be in there making sure it was clean. I would recommend keep driving past this Chipotle. read more

It's a chipotle so pretty standard. Place was a bit small, but had indoor and outdoor seating. The staff moved at a good pace. When we went on a Sunday afternoon they weren't out of anything. It's always nice to have vegetarian and vegan options when out and about. He had the sofritas while I had a veggie burrito. Veggie burritos come with free guac so that's always nice. They had a few non soft drink options like watermelon lemonade so that was a good change of pace since we didn't feel like caffeine after hiking at the not far away Hockimg Hills. The bathrooms are single person ones. Didn't have any issues and we ate indoors. It was $21.05 for two burritos and a drink. There wasn't any wifi, but I was able to scan my rewards at least. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Lancaster, Ohio

The rice was undercooked. They left out 2 orders of chips from our order. They made good on the chips when I went back. But their second try still had undercooked rice. read more

Typically love Chipotle but this location is the land of under cooked brown rice and overcooked dry chicken. We did a mobile order so service and ambiance really don't matter on this review. It's just sad that the quality of food diminished the longer this location is around. You would think that if you cooked these items daily you would have better control of consistency and quality. Plenty of other places around to eat near our office, won't try this location again for a long time. read more

I Do Recommend Chipotle. However, I Was Surprised When I Wanted Extra Barbacoa Meat It Would Be $5.20. Next Time I'll Ask Before Assuming. read more

Chipotle Mexican Grill - Barbican Bowl. Lettuce, Sour Cream, Mozzarella Cheese, Corn, And Salsa! - Mexican Near Me - Lancaster, Ohio

Lancaster can screw up anything . Virtually no ingredients left. Watch everyone wander around the kitchen while one guy struggled with about three different burritos back to back. Burritos is clearly not his strong suit. Everyone just watched him.. i'd say the level of cleanliness though I'm gonna have me in a massive amount of gut rot tomorrow. Unfortunately, I was hungry. read more

This place is awful! We ordered on line to pick up, when we got there, nothing was on the pick up shelves. My husband had to wait in line behind 10 other people to get the clerk's attention. I thought the purpose of ordering ahead was so you don't have to wait in line. The food was cold and not prepared properly. I tried to call to report to the manager but got an automated voice that would not put me through to a real person. I will never go to place again!!!. If you want Chipotle, go to the one on E. Main. Much better service and food. read more

If I could give this 0 stars I would. Every time I go into this store they are out of something, I finally give them another chance and order an online order, I go pick it up with no discussion. Get home and they substitute part of my order without any question as to if it was ok. call and complain and all I get is, yes we were out so we substituted it for that. No come in we will make it right. No nothing. I promise I will go back into this store. And I do mean ever. read more

I have never had a bad experience at this Chipotle and always talk about how good it is, until today. I'm guessing they were having staffing issues as there was a tiny sign on the door saying online orders only. My husband missed it and walked up to order. The cook not so nicely pointed out the sign to him. So he placed our order and waited about 25-30 min for our food. A customer from earlier came in because his order wasn't right. The cook told him to come back IN A COUPLE HOURS to get it corrected or come back tomorrow!! My boys ordered tacos and those were fine, a little oily though. My veggie bowl was like soup. It had about a half a can of black beans that clearly weren't drained and very little of anything else. The liquid sloshed out, leaking into and out of the bag. I hope they get their staffing fixed, because the two Chipotles in Canal Winchester are the worst. read more

On March 1 2023 we ordered two chicken burrito bowls. Upon arriving home we discovered both were missing sour cream and the chicken was burnt and chewy. We looked at the grill located in the back of the restaurant, the grill looked like it hadn't been cleaned for quite some time. I filled out two surveys and was told someone would contact me within forty eight hours. I am still waiting. I even called Chipotle's Corporate offices and was given a Customer Service number that turned out to be a non-working number. read more

Honestly the best chipotle I've been too. every time i go i have a great experience. Give the staff a raise fr. I drive all the way from canal because of much better they are then the canal chipotle. read more

I haven't eaten at a chipotle since they first opened but must say, I was glad one of the kids talked us into it. The staff members were friendly and helpful. It was an added bonus that it was a very clean store. The ingredients were fresh and we left with our stomachs satisfied. We had beans, rice, quesadilla, steak tacos, guacamole, and I made some nachos. It was very affordable. Two adults and two kids was only 16.00. I would definitely return. read more

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half scoop of meat I charge me full price figured it was just a random occurrence went back again. second visit and again half scoop. even asked for double meat and he still gave me a half scoop. both occasions are with this same kid. read more

It started subtly at first, almost like a slight tingly sensation in my lower abdomen. I thought nothing of it, assuming my intestines were just doing their thang. Little did I know that my intestines were trying desperately to warn me of the horror that was on the horizon. By the time I got out of bed, it happened again, but this time it was followed by a sharp pain, as if the infernal hellion had orchestrated an attack upon my colon. I fought to contain the groan that tried escaping my lips. It was at this point I began to panic; something was going horribly long, and I needed to make it to the bathroom before it got any worse. It took absolutely no effort to expel this demon. Almost immediately, the floodgates of hell were opened and the damned, liquified soul of an entire bowl's worth of chipotle cried as it burned through my sphincter and into the watery abyss below. I had never felt such simultaneous relief and anguish in my life. After 30 more minutes of this, I wanted to go outside, dig a hole in my backyard, and enter my resting place. I leave with this; do not, I repeat do NOT eat at the satan's kitchen. Not only did they cause me to skip school and work, but the anguish I experienced is something I wouldn't wish upon anyone. The only place this god forsaken burrito bowl belongs is buried deep below the Earth's surface. I am currently in between storms, but I will never stop vehemently swearing at the chipotle workers-hoping they hear my words and feel my pain. read more

This place used to be my favorite location but the past two visits have had way undercooked rice no big deal but returned it and received cooked rice but tons of undrained bean water on it . It almost comes off as passive aggressive to be entirely honest will be driving to Canal Winchester from now on. read more

Chipotle Mexican Grill - Mexican Near Me - Lancaster, Ohio

Absolutely the worst Restaurant in the chain. Orders are never correct they never have the food on the menu. Orders are never Completed on time for online orders And you never get what you order online. The refund process online is a pain in the butt. Avoid this restaurant like the black plague. read more

I love Chipotle. But, I have mixed feelings about this particular locale. I've only come a few times, my last being the end-all. The line was back to the door, and it took 23 minutes to get to the front. The counter was full of workers, and they STILL couldn't get their crap together. Efficiency was non-existent. I vowed never to come back. Fast forward. We were planning to hit a fish joint, but detoured due to them closing early on Mondays (surprise, surprise!). We walked in and right up to the counter, there was no wait this time. The two gentlemen running the food/register were polite and fast. Fresh hot, juicy as heck, chicken was just pulled from the grill. In and out, excellent. Note the parking! AKA, it sucks! There's not enough, and the angle of one of the entrances into the parking lot boxes you in somewhat. If u can't park, practice in the Kroger lot across the street, before coming here. read more

This a pretty good Chipotle grill. They folks in there a generally nice and you get similar portions no matter what time you swing in. If you want lunch or dinner during prime times I would definitely recommend doing a web order, it will save 20-40 minutes because they are so busy. I usually get a chicken or steak bowl with basically all their options, unless I'm feeling myself I will get a burrito. I tried their new carne asada, which is pretty much strip steak and it was very nice! I can't wait to till they build the new Chipotle on our side of town, it is supposed to have a drive thru and wait times should be lowered since there will be two locations. If you are looking for a good, decently priced, healthy place to eat then it's hard to beat Chipotle. Make sure to get chips and guacamole!!!! read more

I ordered online for convenient pickup. Ordered a salad with black beans, sofritas, fajita vegetables, corn salsa, tomato salsa, cheese and dressing. I got about 10 pieces of lettuce, some black beans, a little bit of sorfitas, cheese. That's it. I wouldn't even classify it a salad it had so little lettuce. Not cool. And of course by the time I discover this I am home. Could have made a PBJ and gotten a better meal. read more

I waited in line for 40 minutes and didn't make it far from the door. There were only only 20 people in line and maybe 8 more waiting for online orders. The employees had to have been on drugs or something. Someone in the back was just taking on their cellphone. The 3 individuals working the food line kept having to stop and talk. There was no issue with the checkout or anything. I've had issues with online orders here in the past and I'm ready to be done with this location. read more

This spot specifically had very bad customer service. We stopped in at 9:15pm they are open until 10pm. We were immediately greeted with "just so you know you have to have card or exact change"- we had card no big deal- we were rushed through the line with limited amount of options. There was half a scoop of chicken left and that's all we got. My husband asked for sour cream and she said "nope" not sorry we don't have that just "nope" horrible customer service!! read more

Ok, so I love me some Chipotle. Who doesn't?? You can count on Chipotle to have consistently delicious flavor and good quality when you need a meal on-the-go. On our way out of town, we swung by the one here in Lancaster, and it was a big ol' bummer. Issues of the visit: -No black beans. Whhhaaat?!? Ok, so at least they are now making the pinto beans without the bacon grease. But c'mon, how can you be out of black beans? At least go get some from the grocery store or something. -Brown rice was waaaaay undercooked. Like, still a bit crunchy. No bueno. -Steak was way overdone. -All of the soda was out. Seriously. They said they just had coke, but it didn't work once we got to the fountain. This place has to get it together. It's Chipotle, so people will still come. But this is not cool. read more

Chipotle rocks! This Lancaster, OH location offers a great menu for any Mexican food fanatic! *WARNING* If you don't like spicy food, you probably won't like Chipotle. It offers a unique taste that most continue to crave non-stop. I can't go more than five days without going to Chipotle! read more

The Lancaster location is giving Chipotle a bad name. The good: sometimes the food is decent. The bad: the service is awful, the management can't keep up with stock (no beans? Ok. No carnitas? Ok. No forks? Wait, isn't this a restaurant?), and last but certainly not least this location is DIRTY. This Chipotle needs serious help! If Lancaster had any decent quick food options this location would be boarded up. read more

After having a discussion with Chipotle corporate they are making changes to the way they sanitize the red baskets we all know well. On November 12th around 8:30pm I saw an employee at the Lancaster OH location eating tacos and after he was done he returned his dirty unwashed red basket to the baskets next to the register and the next customer got that basket without it being washed or at least wiped with a sanitary towel which is the current policy. Soon they will be washing and sanitizing every basket after it has been used vs just wiping them with a towel. I am very happy with the action they are taking to keep us safer. read more

I ordered and it took 2 hours to get it not to mention the rice is uncooked and they were basically out of everything. I asked for cheese lettuce and sour cream and i got not even a scoop or sour cream no cheese and all the lettuce was just the stems. I do not recommend eating here again. read more

Out of the way location with very little parking spots but otherwise great food and excellent customer service. I was in town for a retreat and thought I'd have a little snack. They have a promotion for during the weekday from 2-5 where you can get 1 taco and a drink for 4 dollars plus tax. From start to finish I was served with a smile. I look forward to stopping by again on my next retreat. read more

This Chipotle CARES about their customers! My Mom arranged a huge order ahead of time for my wedding rehearsal. Somehow the dates got mixed up and when I called to confirm, two hours prior to my assumed pick up time, they had it in their system for the next day. After many calls and attempts to make this work they agreed to get this order worked out for me! They were timely and had my order ready half an hour before I needed it! I don't know how they made this work, it took a lot of effort and amazing performance on their part! I'm not sure if my mom ordered it for the wrong date or not but, regardless, it was in the system for the next day and they still made this work for me! I'm very impressed and satisfied with their costumer service! I asked for the names of the people who made this happen. Zachary Brunney (GM), Mason, Drew, and Jeff!! THANK YOU read more

Basic chipotle food and serving sizes! We have eaten here multiple times since moving to the area and I have to say the wait times are excessive. It doesn't matter if we are there on a weeknight at 9PM- the line will still be to the door with a 20 minute wait. Maybe it's less crowded earlier in the day. read more

Terrible experience at this location tonight. I had an online order that I put in at 6:01pm for a 6:45 pickup. Arrived at 6:43 did not receive my food until 7:29. The food I did receive was cold from just sitting on the counter and not put in a bag and two parts of my daughters meal was missing. I was not the only one in this situation. I sat with about 6 other people that have been waiting 30+ minutes for food. I can understand being short handed and training but meals were half made and sat on the counter getting cold. Management was lacking. It would have moved people out much faster with more direction and organization. Finish preparing a meal instead of jumping back and forth would be a great start to this. Personally, my family and I will not be visiting this location in the future unless I somehow hear they have changed their operating procedures! read more

Finally a chipotle that doesn't mess up your online order or skimp you on portions. I went here for the first time today and was super pleased with the portions in my to go order as it's been an issue with some chipotle in the past. I asked for extra rice and cheese and they delivered. Good service at check out too. read more

My husband and I tried Chipotle some time ago and it was less than edible. We decided to give them another chance and went there today about 2:00 pm for takeout. We live 9 minutes from the facility even in traffic. My husband puts carryout on the heated seat in the car to keep it warm. When we opened our lunch we didn't know which was beef and which was chicken so we opened and ate what was in front of us. This food still had a CHILL on it. It was not close to room temp let alone hot. I was afraid to eat the chicken so it was discarded. No taste, very little meat. I don't know how this place gets away with serving food like this. I am posting this so it hopefully will make people more aware of the present situation. read more

Skimpy on proportions, have to beg for standard amounts. A single meat serving is half of what it should be, and I have to pay double for the same amount of meat I get at all of the other Chipotle restaurants I visit. The people are mostly nice, but since it's generally an "in and out" experience, it makes little difference. read more

Love chipotle I go here often. I ate here today and again loved it. I had my normal Barbacoa brown rice cheese and sour cream one a wrap. I have tried the chicken bowl with brown rice cheese and sour cream. It's awesome to. Thanks I'll be back read more

Its your standard Chipotle fair which means the food is awesome. BUT this restaurant is waaaay too small. During lunch rush, there is nowhere to sit! You dropped the ball in Lancaster Chipotle, your building is too small. Only way Ill return is if I get take-out, travel across the road, and eat at the River Valley Mall food court. But who wants to do that? Well I love the food so much, I probably will! read more

Was pretty disappointed with the slow service , ran out of White Rice, ran out meat, close to a 20 min. wait to get food. Either poor management or they had to Grey Hound buses of people ahead of us. Sat. Feb. 23rd. I will not be back. They need to take lessons from the on On Stringtown Rd. Grove City., OHio read more