Soda was flat which is ridiculous for $4, had to ask for extra rice and meat because I was paying $15 for $5 worth and still got charged for extra meat and rice. I'm done trying to give this place benefit of the doubt. Edit: the customer service team is really good. To please me after this review, two BOGO coupons were added to my chipotle app. I'm not sure what would have happened if I didn't have the app, but it definitely swayed my opinion. read more

Chipotle Mexican Grill - $22 worth of food at this fuck ass chipotle - Mexican Near Me - La Plata, Maryland

Food, a take out order via the App. Food was so salty I could not eat it. Someone dumped a crap load of salt in my food. If this is going to be the new normal, I won't be back read more

Too much salt in the rice every time I go, probably won't be back. I've never had bad chipotle but this might be the one

Excellent customer service - such nice people and our meal was perfect! It was a busy day with lots of customers and they kept the line moving quickly and efficiently, with a smile. Thank you. read more

This is for the branch located in Charlotte Hall Maryland since that location will not come up for any type of review. This place is an absolute shit show after standing in line for 25 minutes, before I can place my order, somebody plunged down a lot of receipts to fill orders that are either takeout or drive-through. What idiot plans a restaurant like this doesn't have separate assembly lines for takeout, app orders, drive through. After about four receipts in they ran out of the burnt rice they had, and all the chicken, and still had a handful of receipts to fill before they even started taking orders from the line again inside and from what I could see, there was nothing prepared to replace what they had just run out of, so if I was lucky and stayed, I probably could've gotten a meal in about an hour. Avoid this place like the plague. I don't need some canned bull shit response of empty promises at anyone in this organization, would take responsibility and be motivated enough to make a difference. Those are lost characteristics in today's day & age. I just hope this review helps someone else avoid wasting their time with an atrocious experience. read more

Rude staff, poor customer service and communication. I would not recommend this location.

Chipotle, Mexican girls one of the best places I like their balls like the burritos. I usually get the steak, lettuce, cheese, and sour cream burrito. It's really nice I could chips, guacamole and salsa. One thing is after I have it about 10 or 20 minutes later my stomach hurts a lot. I have to use the bathroom. One time I had food poisoning was the food was undercooked. I still ate it dub I'm not wasteful. one location is one time behind the building I saw altercation with two homeless people I don't know they're homeless or not but it look like it workers are the food nice the service is nice overall general four out of five star review I would recommend read more

On the rare occasion your order is both fresh and correct, it'll likely have a hair in it. That was the experience my wife and I had here. They're consistently terrible here, needs new management. Really need to work on accuracy, cleanliness and get some hair nets asap. For the morons complaining about calling the delivery driver to complain your food is wrong-- DELIVERY DRIVERS DONT MAKE YOUR FOOD. They just deliver it. Hence the title "delivery driver". You call the store to complain, not the poor door dasher. read more

We have been to this Chipotle a few times.The last time we went we were over charged. Tonight when we went, before the older lady started putting our meal in the bowl I asked her to change her gloves She didn't, but I thought when she got back she would have. So when she grabbed the bowl I noticed she didn't need her hands so I didn't say anything. When we go to the cheese put, she reached in and grabbed a hand full of cheese with the same gloves I ASKED HER TO REMOVE. At that point I didn't want the food, because I noticed they don't change there gives as often as I would like. IF YOU EAT HERE PAY CLOSES ATTENTION, EXSPECIALLY TO THE OLD LADY THAT MAKES YOUR FOOD. read more

I would love to leave 2 Watkins Park Dr Upper Marlboro, MD 20774 United States - Store zero; this restaurant is awful! I placed a delivery order for chicken salad and it shows up with ZERO chicken on it; it also supposed to have chips and guacamole but that was not delivered. When I called the driver he said he can't do anything about it; 15% tip on $40 order ok. Call store and they are equally unhelpful and wouldn't give me a credit! BAD business; you might not want to ask for delivery ever read more

Chipotle Mexican Grill - Salad with NO Chicken even though that's what I paid for; oh yeah and where are my chips - with the door dash driver or someone else! - Mexican Near Me - La Plata, Maryland

This place is the best place to get food and the restaurant is very nice and clean. But after the hot lady gave me my food I told her to meet me in the bathroom and we did u know what. So if u want a burrito and fuck go to this Chipotle. read more

Came in at 9:30 and no onions and peppers and most of the food was scraps! They refused to prepare simple veggies like onions and peppers. Will not recommend if you're vegetarian! read more

I ordered a bowl with brown rice online today. When I got back to my office I saw that they gave me white rice. When I tried to call Chipotle I got a recording that only lets you place an order. And I don't have time to take the item back to chipotle because I went during my lunch hour. They have to pay more attention to the orders that come in online. read more

So there are always positives and negatives so I'm going to be fair with this review despite my experience. Positives: the location appeared clean, and the staff was nice. Negative: my burrito had a raw piece of chicken in it. I was half way through my chicken burrito when I bit into a raw piece. It was cooked on the outside but pink and fleshy inside. I couldn't believe it, I've never had anything like that happen at chipotle. Additionally, the chips were over cooked and lacked salt. It was the end of the night when I arrived but the quality should not be compromised. read more

The staff works really hard, they're polite and respectful. The consistency of food isn't super reliable, but I've never had a bad bowl here. read more

Love this location. The line is never long and the food never disappoints! Another thing I love is that they're never skimp on the food, definitely give you your money's worth. Staff is always friendly, no complaints here. Plenty of seating if you choose to dine in and there's always lots of parking. read more

I Went In, Nobody In Line, But I Still Had To Wait Almost 10 Minutes Because Of 6 Call In Orders Being Made, It Should Be A Work Station For Call In Orders & A Work Station For People Right There In Front Of Them To Order, It's Crazy. read more

Zero customer serious like i understand y'all have online orders but the man could have least said i be with u in minute the he was rude and tossed my food i stood there 10 mins without nothing begin said read more

Y'all pack these tacos to the brim, to the point where it's way too much. Y'all need to get online orders right too cus your employees don't communicate together. read more

Chipotle Mexican Grill - Mexican Near Me - La Plata, Maryland

This is by far my new favorite Chipotle. I go at least once per week. The store is always clean and the food is always great quality. Joanna, Madelyn, Maderlyn, and Jimmy are the best crew I've experienced. They are always polite, professional, and hard working. They make it a fantastic experience every time. read more

Nice Chipotle but they are often out of items. Small place but never really busy like other Chipotle's such as the one in Waldorf. Staff is friendly. read more

Chipotle Mexican Grill - Mexican Near Me - La Plata, Maryland

If I could give zero stars I would. I ordered door dash and they gave the man the incorrect order. I asked to have them fix my order and they asked me if I wanted it for another day. Obviously if I wanted it for another day I would have gotten it that day. In addition to leaving me without food at my job they refused to rectify the situation after the door dash man went back to try to aid the situation himself. I won't be returning to this location and I have every intention on contacting their corporate office first thing tomorrow. I work in the customer service industry and there was no customer service at this location. Disgusting. read more

The food was okay I just asked for a extra tortilla on the side for my carry out order and it was balled up in the foil and thrown in my bag I can't even open it without it breaking. read more

Chipotle Mexican Grill - Mexican Near Me - La Plata, Maryland

People there is rude, they do not know how to serve the customer .. they make a mistake and get mad first. Just opened and are n bad mood already . read more

They charged me for a chicken bowl with extra steak instead of a half chicken half steak bowl. This issue was never fixed. I had a guacamole reward and the lady didn't ring it up the first time so I was never charged for it but then rang it up after the order was already paid for so I couldn't get the free guacamole because you have to purchase an entree as well. She asked me if I still wanted it and I had to pay for it and I refused. Then I start to walk out and notice that there were no napkins or a fork in the bag so I had to turn around again to deal with this dumb lady for the second time to get napkins and a fork. Customer service is terrible!!!! read more

I was a little torn about giving this Chipotle location 4 stars. I feel 3.5 would have been better. The place itself is pretty clean and have never seen a build of trash or left behind items sitting out. Bathroom is Hit or Miss on how clean or dirty it may be. The staff is usually friendly, however the 1 complaint I have is that they seem to usually be in a rush and tend to "fling the food" around. Not that I care if its what I ordered but you consistently get corn when you didn't order it because its in the SourCream. All in all, it is just like almost any other Chipotle I have been to. read more

You'll love this location if you like to get in and get out! There are never any big lines like at most chipotle franchises. The restrooms are clean and the staff is okay. The only thing is I got an avocado shell in my tacos (it was a good size) read more

Decided to come to this chipotle since the one in Waldorf was slowly going downhill. Every time we had ordered online we began to get less food compared to our first trip there. The vibe at this chipotle was completely different. The size was small but it was comfy and the staff quickly serviced us! The portions are better as well. Will be coming to this one more often (the drive is worth it!) read more

Chipotle Mexican Grill - Mexican Near Me - La Plata, Maryland

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I went to chipotle today and the gentleman making my bowl would not do what I was asking him. He barely put any rice in my bowl I asked for more and he ignored me. I asked for double meat half steak half chorizo and pretended like he didn't understand what I was saying. My mother and I got basically the same thing (she had guacamole I did not) and her bowl was twice the size of mine!! Very disappointed. I come in here regularly with my mother and we are considering taking our business elsewhere. read more

1st time eating at a Chipotle. Found it to be a clean restaurant, service and food were good, I didn't know half the stuff on the menu. I was asking the people behind the counter what things were. They seemed like they were annoyed with me and rushed me through the line. Overall the food was good and it seems like a decent place to eat. I did see two Deputy Sheriffs eating there, so I guess it has a good reputation. (They know most area restaurants and they don't eat at bad ones. Lol ) I will most likely go there again, but I will have to look at the menu online so I can see what's on the menu. read more

It's a quick, cheap, and delicious meal. What more can you ask for! This is a pretty quirky and fun Chipotle right by Walmart. It's a great location with a bunch of other stores around. I definitely recommend coming here for a quick bite to eat. It may be difficult with crowds just because it's a cramped space and gets ridiculous when it's busy. Other than that, the energy is ridiculously great and I enjoy coming here. read more

The food is good but man they or light on the lettuce! So today I tried to use my giftcard! Denied! It's not working today! No sign either and tje said they have to call the 1 800 # to get permission to put one up! My hunger and budget didn't like that! read more

La Plata, MD location- So there must be a shortage on chipotle dressing... that's not even the point. When I asked for an extra cup the rude cashier said we can only give out two so I said I'll pay for it. After rolling her eyes She rang me up for two cups of dressing that came to $2.45. Now I would've been ok if the cups were even half full but absolutely not when you barely get a third of a cup. When I questioned the woman she said well you get half a cup..... I said where's the half cup. The woman checking us out said well it's 2oz. I said a half a cup is different than the third of a cup or less that's in the cup. This of the second time this has happened. Chipotle corporate your stores have to do better with customer service and this dressing issue. Everyone we go to a chipotle the amounts in the cups are ALWAYS DIFFERENT. If there is a specific amount that is supposed to go in the cup then ALL CHIPOTLE CHAINS NEED TO HAVE THE SAME AMOUNT ACROSS THE BOARD do that customers try the same amount no matter which location they go to!!!!! read more

In and out for lunch today and my chicken burrito bowl was pretty good. They deserve this 5 stars today. I drive the extra miles to this location since the one in Waldorf went down hill. I usually receive good food and fast service from this location. It is a family favorite!! read more

What is it with the employees here? Fortunately I don't come to this location often. The employees here are so slow and apathetic and have no finesse in putting a burrito bowl together. Why are they so stingy with the ingredients? When I ask for lettuce, I expect to get more than four strands. Maybe the enployees should spend the day at the Chipotle in Waldorf to see how it should be done. read more

Just left this location. While ordering my food I happened to see a drop fall into the meat. It was falling directly from the air duct into the food. The staff ignored it and kept serving. I think most of the customers were oblivious but the staff tried to look the other way. I explained the situation to the so called management and the response was, "it's just leaking from the air conditioner." Who wants suspicious condensation leaking from the ceiling in their burrito bowl. No me, no thanks I'll keep my money and pass on the food poisoning. If the management is so nonchalant on this, can't imagine what other areas they are lacking and ignoring. Sure the health dept. Is not ok with the random liquid from a machine and dirty ceiling leaking into the food. Yuck! Oh and when I dared to complain the cashier giggled to his coworker speaking in Spanish rudely and was so unprofessional. This place is so badly run. read more

This place has really gone down hill. We stop here on our trip about 5 times a year. Service is the best Food is ok. Restrooms are very dirty and smelly. I may have to find a different place to stop. read more

Margo (I believe is her name) the SUPER FRIENDLY (even to her coworkers) vibrant blonde with an infectious smile and spirit to match! She deserves every praise possible! She made me want to ONLY eat from that location from now on! The location was also very clean and fast and I'm happy as hell with my experience and it's all thanks to Margo! Very very very VERY satisfied customer and I haven't even touched my food yet! I literally just left and had It to be known, I hope the right people see this and she is throughly rewarded for her energy. Okay I'm starving and need to eat now before I pass out. But Margo, thanks for being as wonderful as you were! read more

Do not order online! They put chicken on a salad that was supposed to be meatless and you don't know until you get home and open the aluminum top. So I paid for a salad I can't eat. They also put on black beans (yuck!) instead of pinto beans. The employees were rude. Good customer service was nonexistent. What happened, Chipotle of La Plata? You lost a family of customers because this is the second time an order was messed up. So disappointing. We will be going elsewhere. read more

I like the food but the employees are just...ummm....i dunno. They're just not...good. They're just kinda there scooping and going thru the motions. No real personalities. I guess I expect too much. But still. We'll be back. read more