I showed up at the River City location today and decided to get 3 tacos instead of my usual bowl. I really wanted to taste the Hot Honey Chicken. I asked for a 'little bit' of rice and beans but got that whole spoon full which left little room for the chicken. I told the server that it was too much of the beans, he seemed to ignore me. It seems that when it came to the chicken that spoonful that he was so eager to distribute seemed more like a teaspoon full of meet. When I got home and picked up one of the tacos, it fell apart and all that could be seen was rice and mostly beans. I could barely see the chicken let alone taste it. O decided to call the store manager and spoke with Meagan and told her about my my wet bean laden taco. She apologized and said I could come back but I was already at home. She said I could still come back and ask for a side and to tell them Meagan said to do so. I appreciate the gesture but I really don't eat out a lot. Why can't people just do their job with some kind of pride or just some plain ol' common sense. It will probably be a while before I go back and I probably won't just ask for a side of meat. However, if my food is not made properly, I will stop that server and make sure that he or she makes it so. Where's the Meat???!!! read more

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Instead of the chicken burrito with queso and all the beautiful fresh ingredients that I had ordered to fill it up, we get a burrito literally filled with mushy rice that anyone's ancestors would weep over and so few other ingredients that they barely imparted any flavor on the mushy rice. And Chipotle, you do not care and do not take this seriously. See image attached showing how much you care. We have gotten a lot of food that is average from here. And some that was truly disappointing, but we kept coming back. This last visit was the straw that broke the camel's back. We will never again return to Chipotle. You're welcome for my sacrifices that have shortened the line for your other suckers ... I mean customers. read more

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I have to say the food was good as always and the portions were surprisingly fair (like the old days). However I find it mind blowing that they would be out of steak, making about 5 guests ahead of us step aside to wait "15 minutes or so." Thankfully chicken was sufficient for us, so we got to cut the line. I wanted to continue on our road trip, but my crew wanted to stay to eat, but finding a clean enough table was basically impossible. So overall, management might need to step in and do a little more training, but they conquered the food, which is the most important part. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Jacksonville, Florida

This was my first meal of the day and I was hungry. I chose the location because it's near my dentist. When I arrived the line was fairly long and the restaurant looked as though it just finished a rush as the tables hadn't been cleaned. It had been a while since I'd eaten at Chipotle so I had questions. Let me say the staff were very helpful in answering my questions and even making suggestions. There were 2 main staff and a cashier on the front line. They were busy! I ordered a salad bowl with honey mustard chicken and regular drink. It was delicious, I felt I needed to eat something green but after speaking with the server I added rice. Seriously the 2 front line staff that made my meal were awesome. It was a girl and guy, can't praise them enough. I think the front of the restaurant was so junky because they were short staffed, the manager did an interview while I was there. There were people waiting in line the whole time I was there. Lots of mobile pickups. The manage seemed to be handling the mobile, she was working too! The music was club type music and may have been a bit loud for me but nothing to truly complain about. read more

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I honestly don't even know why I keep coming back to this place. This was, without a doubt, one of the most disappointing experiences I've ever had at Chipotle. The rice was undercooked and hard, the guacamole was already turning black, and they didn't even have pico de gallo available. On top of that, the food tasted off--almost like vinegar, old and poorly handled. It genuinely felt like nothing was fresh. What made it worse is that the manager was the one who served me. I ordered two meals to go, thinking at least the service would be better--but when I got home and opened the containers, I was beyond disappointed. I ended up throwing away $30 worth of food. This location seriously needs a complete reset. Someone needs to step in, check the kitchen, supervise the food preparation, and make sure basic quality standards are being met. It's frustrating because I've always loved Chipotle--it's one of my favorite restaurants--but this experience was a huge letdown read more

Chipotle Mexican Grill - Mexican Near Me - Jacksonville, Florida

Worst customer service you'll ever experience if you find yourself at this location. Watched a worker sarcastically apologize to a customer for his wait, offer a free drink cup for his troubles to then yell, "Sike!" And life in the customers face. Don't go here. read more

The reviews are true. The employees don't like being there. Won't greet you and absolutely won't smile. Take a look at the uncooked quesadilla. Skip it and go to Moes that is right by the chipotle. read more

Chipotle Mexican Grill - Quesadilla ??? - Mexican Near Me - Jacksonville, Florida

This was my first time trying chipotle even tho I chose things I like the food was alr I'd eat it again just would change some things. read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Jacksonville, Florida

We went there last night at 5. They hardly had any food out. No beef cooked said the grill master had just got there. No black bean, rice and many other items. The line was out the front of people waiting. Then we went to pay and the girl said there was no ice for drinks. I asked if the drinks in the fountain were cold and she said yes. We went to get drinks and they were not cold. This chipotle use to be good but the food that you could get was horrible. We will not be going back here ever again. read more

I walk in waited in a 4 person line just for a customer to tell me it was online orders only. They need a sign on the door or someone letting people know has they walk in, waste of time. This location is always out of things and or the staff is extremely sloppy and rude. read more

I have constantly had issues with this chipotle over the past 3 years. They're almost always out of something and the rice is usually undercooked. Just today I went into the store and was told that they are not taking orders in the store but they are doing online orders . The workers are either nonverbal or rude. read more

Needs new management because placed is nasty and the lady manager let's everyone play around in the back with one person on the line and 25 people in line I've seen so many customers walkout stear clear of this one it bucks. read more

Not only is food hit or miss, but the service is god awful. The stupid girl working the counter wiped marker off of another bowl with her glove, and the proceeded to stick that same hand in the cheese and lettuce, and threw a fit when she was asked to change her glove. Neither manager apologize for her behavior. they don't seem to give a fuck about food contamination! read more

As I walked in, I noticed the tables were filthy, and as I walked closer to the food station. I noticed the station was filthy. There was no lettuce. There was a little bit of each thing but it was just a mess. Nothing looked fresh when I asked for soda. They said they don't have any fountain drinks today. I'm getting frustrated with this location can someone come in and get it together please we don't have much on this side of town. Would hate to see the place closed down. Due to bad management. read more

Walked in on a Saturday afternoon (Mar 8). My husband went out to the restroom before we ordered. When we came out, he said that the restroom was filthy and worse than a truck stop. It made him wonder how the employees were washing their hands. We also noticed that the drink counter was dirty, the food prep area needed cleaning, and all of the trash cans by the door were full and overflowing. So we left without ordering anything. Not sure if they were short staffed or not - but seemed like there were plenty of people working behind the counter. read more

Let me get something straight, you have so many various meats BUT ground beef? This is a Mexican restaurant!! I had gotten some sort of shredded meat. SUCKS! The only good thing about this place was the drinks, because the chips tasted NOTHING like chips!! Don't come here. EVER. read more

Ordered on the app. They said they couldn't find my order even after waiting 30 minutes in store and me showing them the app with my order and location, they still wouldn't make the food. DO NOT GO HERE! Better places to spend your money even if you're starving. I spoke to customer service online who refunded me but all of it could have just been avoided if they honored the order and I would have gladly paid again. Better conflict management needed to be employed. read more

You have to come up with a better plan then telling paying customers the system is down, why can't the manager write down orders and cc#'s give to the manager to put in system when card machine comes back up, y'all let a bunch of paying customers leave tonight cause there is no work around for the system. ANY OTHER company has a back up procedure to handle things better when this situation comes up! This is not okay, I'd be pissed if I was an owner lol they have brains and the capability to use them tsk tsk! read more

I've been coming to this chipotle for about 5 years and they are always out of things. I've been and asked for a vinaigrette and they said yes, I get to the register and they tell me they're out of vinaigrette. I've been before and asked multiple times for something and they never give it to me. This chipotle has got to be the worst managed chipotle I've ever been to, and I love chipotle. They also apparently dont even have the equipment to make their vinaigrette . read more

I've been to several Chipotle Mexican Grills and I'm a fan. This one is no different. Being a plant based consumer I know if a Chipotle is nearby I can find something flavorful and tasty for lunch or dinner that's not a salad. I ordered a sofrita bowl with rice and beans, some spicy salsa and lettuce. It was assembled quickly and tasted great. I added chips to my order which were nice and crispy. They do have some outdoor seating which is nice when it's not Florida hot and sticky. The service was good albeit slightly slow but it seemed they were in the middle of restocking. read more

Chipotle Mexican Grill - Mexican Near Me - Jacksonville, Florida

Ordered on DoorDash, dasher picked up the correct order with my name on it (so not their fault) and received a completely wrong item. I received a burrito bowl with the wrong: meat, rice, lack of beans, lack of other toppings, inclusion of stuff I'm allergic to. The bowl also look like they just carelessly threw whatever they felt like on there. I get the feeling the employees are careless and lazy. I almost didn't realize until I almost took a bite smh read more

Chipotle Mexican Grill - Didn't realize until I almost took a bite. I'm allergic to gluten and sensitive to white rice - Mexican Near Me - Jacksonville, Florida

They take forever to make burritos. They don't seem to work as a team and often leave the line. Don't seem to care about making the order. I get it's fast food and hard to keep peoples spirits up but this place is bad. Been here a few times and is generally like this. read more

Can't even give the correct order to people. If there are multiple people with the same name, at least differentiate which one goes to who.

Virtually every time I come here they're out of something important -- today it was chicken and white rice. During the height of the dinner hour, there was a long line gathered because everyone was waiting for them to cook more chicken. This is at least the third or fourth time I've experienced this. The staff is generally very unaccommodating. I asked the cashier if I could get free queso for the wait, she just said "we don't do that" then rung me up incorrectly, charging me only for the burrito bowl and not for the queso. I pointed it out because I wanted to be honest -- and instead of just owning the mistake she re-rung me up and charged me for the queso. Everyone acts like they don't care. Easily one of the worst locations in the entire chain. read more

This restaurant needs to be shut down, these were leaves I found at the bottom of my bowl, I will never eat at this place again read more

Chipotle Mexican Grill - Will never eat here again, there were 2 leaves in my bowl, this restaurant needs to be closed down, I will be calling corporate!! - Mexican Near Me - Jacksonville, Florida

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The white rice is hard most of the time and has no flavor, after 7pm they run out of everything, the portions get smaller each time

Always filthy tables always crap service definitely wouldn't recommend this one! Seriously there is other places to get your burritos and bowls!!! read more

Service was slow and everytime i come here they are always out of some ingredient. employees didn't seem the least bit worried about the customer experience. read more

Walked up at 1045. Door and websites said 1045 opening time. No one acknowledged me or unlocked the door. Finally left 10 minutes later. Tried to go back in a few days later around 1130. Again, no acknowledgement from employees after waiting a few minutes. Asked a guy waiting if he had ordered and he said apparently they won't take your order here--they will only make you something if you order online, and rolled his eyes. Not sure if something was going on with staffing (I saw at least 4-5 people both times) or credit card machines not working or something, but at least post a note somewhere if your employees refuse to acknowledge or speak to customers. Will never come back to this chipotle and honestly, it kind of turned me off to this chain altogether. I hope the company will send some people to help this location be better. read more

I ordered uber eats from this location... and ohhh my gosh I was disappointed! I ordered a bowl with no cheese, they put cheese ALL OVER the top of my bowl, luckily i could scoop it off but i had to scoop off all the guac along with it bc it was stuck in it. The guac was brown and rotten and some of the avocados were hard and not even smashed up. I'm vegan and there was a piece of STEAK in my bowl. They barely gave me any toppings & i was left with hardly any food and questioned if it was even safe to eat it. Do NOT go to this location - i assume its unsanitary and the workers dont care about your food. read more

Chipotle Mexican Grill - Steak in my VEGAN bowl - Mexican Near Me - Jacksonville, Florida

Chipotle is alright. If they have a special offering going on I may make a visit there. They have some of the biggest burritos, which you can stuff with rice ( both white and brown) cheese, lettuce, tomato, salsa, Fire roasted corn, chicken, steak , pork and more. Remember the more you add the more it cost. Nachos were fried and lightly salted. I ordered the steak asada bowl which I added rice, cheese, steak and salsa. It was ok steak a little chewing but hey. The line moved quickly to order your food and the seating area was clean. I'll be back but not soon. Thank for the gift card , the reason for this visit. read more

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Waited while they cooked more meat - finally walked out since they weren't concerned about the customers lining up waiting. Worst Chipotle I've visited, won't be back. read more

Chipotle Mexican Grill - People waiting for meat to be cooked - who knew there would be a rush around dinner time? - Mexican Near Me - Jacksonville, Florida

Their new item is carne asada, yum! This is one of my usual hangouts during the week that satisfies my craving. I usually get a bowl as opposed to a burrito, always a satisfying meal. Their new meat choice is available for a limited time so hurry in before it's gone. Let them know if you like it and want to keep it around. I think they replaced the steak fajita for it. Tip: try to go in at off peak times to avoid the long lines, it's getting colder outside. They do not have call-ahead service but they do have an app where you can purchase and pay ahead for your meal. When I try it, I'll post an update. read more

Literally found a spider in my food tonight when I got home, alive just chilling in my burrito bowl. My daughter got a kids meal which had an eyelash on top of it. Unacceptable. Staff is unteachable by phone to contact for complaint, since we got our food togo. In the past I've had bad experiences where they gave very small portions of meat. Don't go to this location. read more

I'm not sure why Chipotle is getting such low rating, but my experience has been nothing but positive all the times I've been there. The food is always fresh and filling. The service is efficient and fast to me. Chipotle even has a reward program and if you sign up you get a free bag of chips which is not bad. Also, if you guys utilize any rebate programs you can get cash back from ordering at Chipotle. I prefer to order my food online, and pick it up. It's a super easy option to avoid standing in line. Also, if you're on a keto kick you can modify your bowl to be keto friendly. read more

ordered ahead online. took 45 minutes from the time it was supposed to be ready for them to even start making it. 0/10. 6 employees working and there were 18 of us standing around waiting for orders. no one seemed to have any idea what was going on. read more

Digital only? No inside eating? It has been a long time since I've had Chipotle, and it looks like it is going to be never with that kind of non-service. Moe's was welcoming, fresh, and my go-to! read more

Stopped by last night, after 9pm because it was close to my hotel, right off I95. Two and a half stars is not fair. I am not a HUGE fan of Chipotle, but I kept it simple and truly enjoyed my bowl. The place was clean, the food was excellent, and one more thing, Cody, this guy is a freaking rock star, Thanks for a great meal, I'm glad we skipped the guac! read more

Do not order ahead! Ordered my food at 11:45 for 2:15 pick up. Didn't get my food until 12:40. Horrible time management and everyone was moving insanely slow, it made me upset to see how little they cared about those who put their orders in ahead of time. I will never use order ahead again. And probably won't come back to eat here as my meat looks way over cooked and dry. read more

I think your Barbacoa is being over cooked or siting too long on your line. I ordered a burrito bowl that I have been ordering for over a decade from Chipotle. However, I was the most disappointed that I've ever been in, what I know to be deliciously good and juicy meat. Also the fresh items were not so fresh. Trust me I know fresh chipotle meals. This is fixable though if the team comes together and figures out how to manage food better and the times they are on the line. As far as the customer service, all was basically ok. read more