To start, my daughter has been craving Chipotle for a couple weeks , she loves a specific bowl, definitely a fan of the place. we go in at 9:40pm on a Wednesday night, they're open until 11pm here. My daughter goes to order and the first thing that comes out of the girls face is "what's here is what we have" Everything looks empty or at least half empty, pretty much ran through. my daughter didn't even want to ask for shredded cheese because that was crumbs too. I understand that it's towards the end of the night but it's not closing at 10, it's closing at 11 you still have an hour and 20 minutes left of your night. I immediately went to open my mouth because the tone was just insane to start with. I understand maybe they had a very busy night, I can appreciate that. My daughter is very soft spoken and unproblematic and will not argue and she would be very upset with me if I ruined what she had been looking forward to by embarrassing her, so I said nothing. Luckily, the only thing they were missing for her bowl was shredded cheese that was down to crumbs, as I said. I want to say that the food was good, my daughter enjoyed the bowl with just the white queso, thats all well and good. I was just honestly shocked at the overall lack of customer service, almost hostility. When all is said & done her bowl and drink is $20 and you start off by telling people that whatever is there is what it is,,deal with it basically.Again, if we walked in 15 minutes before closing, I would expect that type of attitude. But you got almost an hour and a half before closing time so even though I rarely leave a bad review, I felt this warranted one. And had it been just me going there I would've turned around and walked right out. But, my daughter saw nothing wrong with it and enjoyed her bowl, so I will add a third star because ultimately she enjoyed the food. Nothing else about that visit was nice though. So yeah, that's why I left a novel about this visit and made myself sound like a Karen, lol. read more

I mean this is truly nothing more then disgraceful lady at the front at Howell us 9 chipotle blonde girl refused to give me more rice... are u deadass rice is free hunny ur a disgrace to the community idk what made u had a bad day but don't take it out on my bowl 20 dollars for this worthless bowl. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Howell, New Jersey

UPDATE TIME: This past Tuesday 8/13 I placed an online pick up order- simple order kids meal with steak, white rice and pico, 2 soft tortillas and a steak bowl, with the same except added cheese. Pick it up, get home, get into my comfy clothes, set the plates out for MINI-ME and me, and we open the meals up. Mine was ok- the kids meal, not so much. It is not what I ordered. It looked like someone left-overs, even though the top lid had my correct order printed, because it is the first thing we checked. There was guacamole, that was scraped out of one of the 3 compartments. Second compartment with the white rice was half filled and steak was completely missing, there was pico-but it was questionable, tortillas were hard. So I did what I thought was right I called Chipotle, however, they do not accept calls unless you are placing an order. I said okay, I guess I'm driving back, I got changed out of my comfy clothes, back into my work clothes- got in the car and drove back to Chipotle, and it's now after 8pm. I walk in and and show the guy behind the counter that my order wasn't correct, could he help me out and fix it. I mean am I annoyed? of course, its after 8pm, I'm tired Mini-Me is tired and we just want dinner. But I am also in the hospitality Industry, so everyone is tired, it's a long day.. and despite what people say, I am not a nut. So I am not about to throw a tizzy and cause a scene? No one needs to know my business and I am not going to be a jerk and embarrass the staff here, things happen. So anyway, he is super cool , tells me he can fix it, that it doesn't even look anything like my order, says sure he can fix it, and makes me a new kids meal. I was very happy and so was MINI-ME when I got home. So here is why I give this Chipotle 5 stars- The food and service is good and pretty consistent. They recognized there was an order issue and fixing it means, that I was satisfied with the solution and they don't lose a customer. Not that I am major customer or anything- but let's be honest Chipotle is not cheap, but I think it is is worth the money to get quality food in fast timely manner, and the service is very good here. Also, if it is a choice between Juanitos and Chipotle- It will always ALWAYS be Chipotle, without hesitation "Pass Go Collect $200." read more

this company in general needs to do better. I placed an order at this location. They forgot something, nothing new these days. I called customer service and they gave me a code for the item they forgot but it expires in 30 days. Wth...thats what the company thinks is making it right. Not a refund...but 30 days to go back and order more food and use the coupon before it expires! if I dont you pocket my money on your mistake in the first place. I am done with Chipotle read more

Went yesterday for a chicken bowl. There was not enough chicken to go across the entire bowl. One side of the bowl did not have any chicken at all. read more

Employee Josh was picking his nose (at 2:40 pm on 13/01/2026) near the distribution point and then continued working. I won't say anything about his service, as I think the first story is enough for you, dear managers, to draw a conclusion... take the example of Chipotle Red Bank, Shrewsbury, and Eatontown, their team is on a different level. read more

"$12 for a bowl and I got what looks like a sample. I asked for double chicken and they gave me maybe 6 pieces. Meanwhile the employee is guarding the rice like it's gold. This isn't inflation, this is robbery." read more

Threatening aura with chairs up on tables. Improperly trained staff. The young man looked like he had NEVER and I mean NEVER wrapped a tortilla in his life. Left my burrito a mess. Sour cream galore. Entire burrito engulfed in the cream. My hands were coated in cream. read more

Chipotle Mexican Grill - Was Really Hungry. Forgot To Take A Before. - Mexican Near Me - Howell, New Jersey

I went here today for dinner. I am always seeing a lot of people going in and out. I go in and order. We get to toppings and I said the guacamole. Get to the register and they charge an extra $2.85 for the guacamole. Ok, I get home which is less than a mile. The food is cold. And the chicken was like all fat. Not good at all. Idk maybe bc it was cold and the chicken was fatty. Needless to say I will not be going back. And I do not recommend, unless you like wasting your money. read more

On 3/12/24, I went to the Chipotle restaurant in Howell, NJ ... looking to enjoy a meal there. As I stood on line waiting to order, I noticed there were not too many tables that I could sit at ... and of the ones that were not occupied, several of those few tables were dirty. Apparently cleanliness isn't a big concern here, as the garbage can was totally full also. I ordered my meal and was told by the cashier that there are NO forks available, so I ate my lukewarm meal with a spoon. I ordered 2 Barbacoa bowls with brown rice and while eating my meal, noticed several very hard things in my mouth that I chewed on and became concerned. I spit out the hard items and found several totally UNCOOKED rice grains in my meal. I left them on my aluminum serving tray and told the cashier to tell the manager ... he did nothing and so I left. Regarding the lack of forks and dirty table tops, that should be the ultimate responsibility of the store manager ... who should order adequate supplies and ensure the restaurant is clean, tidy and an appealing place to eat at. My trip there missed the mark by a mile. The food wasn't that bad, it just wasn't hot enough. The way the place is run is in serious need of improvement. I also offered my feedback at ChipotleFeedback.com using my Unique Code: 275 003 100 022 110 619 44 . read more

Let me start by saying I hardly ever leave reviews, I had to do the most to look up my password BUT this chipotle was the best location I've encountered. They catered my mothers birthday party last month and not only was the food amazing but DAN the MANanger on site at the time was such a sweet helpful soul. He made sure that everything we needed was included and helped load our car (he basically did the work) - I wanted to tip him but he said because he was a manger he could not accept the tip. I don't live in NJ but the amount of chipotle I eat weekly makes me wish I did (that's dramatic I know) but seriously this location is the bomb! Dan if you're reading this - thanks again! read more

Just like any other chipotle around, service was good and everything tasted delicious. Lots of food and fills you up read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Howell, New Jersey

So fresh amazing real guacamole! I love there Sofrito's option for vegetarians, it's a soy protein made up like taco meat with lots of flavor and a little heat! read more

This location is wonderful. Despite it being very packed, I was in and out in 5minutes. The workers are really quick and accurate.The service is quick, and the food was super fresh and hot. The chicken was nicely cooked and was definitely fresh. The cilantro lime white rice was very flavorful. It was just a little over $8 for a chicken burrito bowl. This is a perfect lunch spot and good for the prices. Portions are really big so be mindful of this. For the price, it is well worth it, with what they give you. read more

As much as I enjoy Chipotle, recently this location has been super disappointing. There have been multiple times I've gone in around 8pm and they're out of food on the line or chips, saying it's late and they're not making more when they close at 10pm?? I ordered through their app and they failed to give me all of the items and when I spoke to an employee they said I had to contact Door dash for a refund, when I'm pretty sure Chipotle is responsible for packing food not Door dash. Overall this location is a hit or miss most times. read more

I have never left a yelp review before in my life but the Howell chipotle will never get my business ever again. The last 3 experiences there have been terrible. The employees are awful, giving me attitude when I asked to remake my order after they messed it up. Chips are always stale. Terrible terrible terrible chipotle. read more

Pretty consistent food. Better quality than both Taco Bell and Bubbakoos. It's definitely better to order your food in the restaurant though. The worst experiences I have are when ordering delivery using their app. My bowls tend to be very wet and they leak. Chips are always broken. They frequently arrive 20 - 30 minutes later than the quoted delivery time and I spend nearly $30 every time. I almost always order a variation of the burrito bowl. The new quesadillas are pretty good but aren't as good of a value. Parking usually sucks but this is my preferred casual Mexican place. read more

They had a broken door they people tripped on. They only took cash when I went and there portions sucked.

I love my chipotle dis my favorite chipolé they never do me dirty. Yeah there's reviews saying they can be dirty sometimes that's only cuz they're carrying the weight of being the best chipotle in the area.. duh. They're humans not robots give them a break read more

I ordered through door dash and the restaurant didn't put everything in the bag. They told me I had to get a refund from door dash who had nothing to do with putting the order together. Very disappointed in the management in this restaurant read more

Amazing service and staff. Just wish the portions were bigger but still so tasty. I will definitely return soon to this restaurant. My family and I love it very much. read more

i was hangry. all i wanted a chipotle quesadilla and some chips and guacamole. i was appalled to see a short curly black hair (take this as u will) marinating on my unsalted not limy chip. Also the quesadilla was ass. it was bunt and dry. ngl the cheese looked hairy. literally any chipotle is better better than this one. i was disappointed and will never return no matter how hangry i am. read more

Chipotle Mexican Grill - tragic hair on chip. - Mexican Near Me - Howell, New Jersey

The meat is always gross and very fatty makes it hard to chew and i have to spit out every other bite because of it also the customer service is mid read more

Absolute worst customer service ever, impossible to contact the store via phone they continuously hang up on you before you can even talk to anyone. Would give zero stars if I could! read more

Just amazing!!! Service and food is outstanding I love coming here. Prices are great too. I just can't get enough of the food.

Good for a quick bite but only when you can't decide on a place to eat or need to eat right away. Better options around though. The authentic Mexican places in the area far outweigh the chain restaurant options. read more

It was our first time here so we weren't really sure what we wanted, the staff was more than happy to explain everything to us as well as the kids and were extremely polite in doing so. To me, personality is 90% of any experience and they were on point! The food was also very good. I got the pork & it was so moist and flavorful. I was satisfied & stuffed. Will definitely be coming back again! read more

Pretty meh food that is on the pricey side. When compared to other similar restaurants Chipolte falls way short. The selection of things to out on your burrito or bowl are extremely limited, many things are extra and the overall quanity of food is smaller than most. My burrito bowl was also luke warm to cold and this was during prime lunch hours. I supposed the emptiness should of tipped me off. I will be avoiding Chipotle for now on and be seeking out places like Bubbakoo, Panchero, or Moes instead. read more

Chipotle Mexican Grill - Mexican Near Me - Howell, New Jersey

Just ordered a bowl with guacamole on it, as well as a side of guac and chips to be delivered on Door Dash. The guacamole literally looked like diarrhea. I eat guacamole all the time and know what it should look like and this wasn't it. To pay extra for guacamole that's unappetizing is ridiculous. If you're going to charge extra for guacamole, at least make sure it's going to taste good and look good and not like it's a week old. Thanks ! read more

Chicken bowl with brown rice and black beans was good. Just a little spicy. They need more smiles and not look like they hate customers. Place is somewhat clean bathrooms are ok to wash hands before you eat. Great parking also. read more

Brand New,uncrowded even at lunch the Chipotle branding is indeed magical. I had a Barbacoa burrito with the works and while rather steep for what amounts to a floured tortilla filled with rice,beans and 4 ounces of protein I will say every ingredient was fresh,perfectly seasoned and married into a very flavorful and satisfying lunch. My only gripe is that their hottest salsa is no better than the tired bottles of Tabasco that seem to pass for hot sauce at Chipotle. read more

I have been in many Chipotle Restaurants and I was shocked walking in to this restaurant. The floor was sticky and everything was dirty. The counter were dirty with food and the drink area was very dirty. Most of the toppings were out or the last of them. Portions were small. I really won't be going back to this restaurant not worth it read more

Everything is fresh and hot here. The staff is extremely welcoming and nice. I'll be coming back here when I don't want to go to Qdoba in Freehold (But, don't tell Qdoba that...) read more

Chipotle Mexican Grill - Mexican Near Me - Howell, New Jersey

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We usually go for the Freehold location but they've been all wrong for years now and the pandemic just made them worse, like unbearably so. So we began ordering from here and all I am wondering is why did I settle for mediocre Chipotle for so long??! This place is organized and clean. Their staff are also just teenagers but these guys are polite, well-trained and responsible. The food is fresh and best of all they don't give you half filled bowls of food. Their chicken is actually seasoned and cooked through. Well done, management! Can you tell I am impressed? I hope they maintain their quality and efficiency. Thanks. read more

Love it here in Chipotle, come her nearly every week and enjoy it every time! The service is amazing and the staff is very nice and helpful. The food quality is above average and I enjoy it all the time. The meat is very tender and is always good and never lets me down! Highly recommend for fist time customers to come more often. read more

They are very consistent in the food also the service is great there. Love the energy of the workers there, they're very nice and helpful to people who don't know the menu very well. read more

You would think that when somebody takes an order to go, the staff at the counter would know how to however they chose to shove everything into one bag, and when I asked for another bag I saw that my original bag was leaking all over the counter top. I said to the woman, that I need a second bag so that I can double bag everything, otherwise it will spill all over my car. The right thing to do, would have been to take out the items and rebagg them so that they're not sitting in the wet and leaky bag. Instead she hands the bag to me and places it already in the spoiled area of the counter. After reaching home and taking the bag out of my car I saw that it's still continue to leak through. Instead of taking out the items and checking if everything was sealed she just looked at the one part of the bag where everything had tore open because of the leakage, the entire bottom container to go was spilled open, and all over the floor of my car. Additionally, I purchased chips and a side of salsa. Salsa was charged & paid for. Yet never given. read more

The chicken tacos are good. Nothing too exciting about this place. Tried the queso when it came out and it wasn't that good. Chips are a hit or miss as far as saltiness goes. read more

Absolutely love chiptole, but this location is terrible. They don't fill the bowl all the way up, the workers are always nasty and rude and the chicken always sucks read more

Worst chipotle I've been to. Staff was just joking around in the back, which initially I didn't have a problem with. Kids will be kids. But then after ordering I sit down to eat and towards the end of the burrito bite into a large rock of salt. I couldn't believe it, never ever had issue with chipotle before. Worst part is I specifically ordered to try and lower sodium intake picking the right ingredients and they do this in food prep? Wow it's obvious the staff cares more about having fun at work than paying attention to what they are doing. read more