Third times a charm. She wanted Chipotle and ordered online so.... Got here at 5:20 and got in line. Only took 7 min to get to the counter. To my surprise. Not out of anything. This is a first. However. The person behind me had a catering order. Apparently they forgot all about it. He said it would be 30 minutes for her to wait on it. They were doing great right up until then read more

Chipotle Mexican Grill - Mexican Near Me - High Point, North Carolina

I do not think it is a stretch to say this is the Worst Chipotle in The United States, service is always rude and horrible. NEVER mobile order from here. 50% chance your order is wrong. I have gotten my name on someone else's bag 20 times and also have gotten the wrong bowl in my bag numerous times. They will say your mobile orders are ready, and then proceed to not make it for another 20 minutes. Oh also never get a soda from here. The Sodas are clear liquid more times than not as well. The coke zero is usually just clear liquid. And they are also always out of stuff Avoid this chipotle at all costs. It is for sure in the running for worst chipotle in the united states read more

I am a door dasher & usually when I have orders for this store the service is good but today I came in & I asked the employee if he had an idea on how long the order would be, keep in mind I never ask them if I don't see the order I'll go back into my car and wait but today I asked just because I know recently they have been busy & the worker was so nonchalantly rude he said "I don't have no clue" as he is packing door dash orders. He's on the tablet as I ask so he could have looked and just have a estimate but ins he gave me an attitude and went on about his bus read more

My past 3 visits, the tables are ALWAYS dirty, and nobody comes to clean them even after asking. Floors were dirty, chips were so stale one visit, they were bending instead of crunching. Trash is always full. read more

The guacamole here was brown. Like sewer brown. When questioned about it they stated it was made fresh each morning but that color was caused by it being in the freezer. I came in at 1pm during a lunch rush. It was obvious they were lying to my face and it being extra from the day before. I still tried the guacamole to see if at least the flavor was the same and it is by far the worst guacamole I've ever had. This is very disappointing for it costing $2.70 extra. read more

Chipotle Mexican Grill - Chipotle burrito deconstructed to show brown guacamole - Mexican Near Me - High Point, North Carolina

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Lacked working soda fountain, chicken, promoted brisket, low on steak : ( This used to be a good location to run by for lunch, but mostly no longer true read more

I've been 6 times this year and this is the 1st year I've ever been there. The menu concept perplexed me at first but after my second one I blow through my order. I got the bowl with brown rice( delish) pinto and black beans (half and half) the shredded beef begins with a "b" (oh my gosh the flavor knocks my socks off) corn ( too good to be true) shredded cheese lettuce sour cream for me it gives me three meals. The flavor combo is better than any Spanish or Mexican restaurant I've been to. I always get the same things. The chips are very fresh and crisp. The drink selection was almost out which had never been before. This time I noticed them checking all the temperatures of the sides. The chicken looks good I've tasted it it's too spicy for me but my hubby loves. He also loves the grilled peppers and onions on his order with a side of guacamole. The pricing is very reasonable as opposed to most places that dinner for two is $30 this is $20 approx. The inside seating is primitive but cute not comfortable for me but that ok I get it to go. I've dined in which you could hold a conversation wasn't too noisy. It's fairly clean in the dining area though out the day yet people are sloppy and don't clean up after themselves like they were born in a barn( come on people don't be pigs when you dine out). So I don't expect the staff to slave over recleaning the dining area. It's fresh as a daisy at opening. The staff has always been cheerful accommodating efficient and I'm a stickler for clean food areas( if it's dirty in the prep area I won eat there) yet that has not been my experience and that makes me happy. All the side have always looked fresh. My mouth is watering to go back again. And unlike some places that 45 minutes after eating I have stomach upset I have not had a problem with any of the plates of food that I have had here. Keep up the great work. read more

I have to give these guys credit for patience! This was actually my first Chipotle visit ever...and I was that guy. The guy with a long text of annoyingly descript orders missing big details. They heard me out, helped me improvise the orders that didn't make sense, and sent me on my way quickly with food for a group! Great team here. The food was pretty good. I just did some steak tacos and corn. The corn was great! They did a great job of labeling everything for the group. read more

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This is a nice quick way to get a customizable lunch that is semi healthy and flavorful. I recommend ordering with the app. It's convenient and you can really customize. They even have menu items that are only available on the app such as the quesadilla meal, which I highly recommend. It's a very large quesadilla and you can order side salsas, sour cream and guacamole with it. I've created my own bowls such as 'low sodium' and have them named and saved in the app. They offer several health bowls depending on what fad diet you are on as well. Also, you often get free guacamole offers on the app. I was really in a rush today and quickly chose the 3 tacos (first time I've tried them) and picked ingredients within seconds on the app. I paid through app and my order said it would be ready in 6 minutes. It was flavorful and served to order. It was a satisfying fast lunch on a Friday. There is seating inside with restrooms available as well. read more

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The short lady with glasses gave me little chicken. When I asked if I could have a little bit more, she literally gave me one piece of chicken. Other people ordered the same thing and different worker gave them a lot. If this isn't racism then I don't know what racism is. This should be illegal and she should be trained again. Do better. read more

I am a weekly customer at N. Main Chipotle. I went in tonight and ordered a couple entrees got 2 lg cups of queso . Get to the register and asked for 2 large bags of chips and I was told that they weren't able to sell me any chips, even though there was a tray full already bagged on the back counter. I was told those were only for online orders. I asked a second time to confirm what she said and she reconfirmed that those chips were only for the online orders. I had 2 orders already made with 2 bowls of queso and they chose to not sale chips so I chose not buy my orders and left. I'm guessing they prioritize their customers. Never good business to let a paying customer walk out of your restaurant for something that you can control. read more

Food may have been okay but we couldn't eat it after seeing it being made! It was so nasty in the food area, food particles spilled everywhere, most of the food pans were empty and the guacamole was brown and full like no one was having it! It looked so unappetizing! One employee literally licked her hand for more than a second just standing staring at the customers! None of the employees were friendly! Guy cutting the meat was wearing gloves but it was falling off the cutting board and he would rub it up in the juices off the table and put it in the pan! Just looked like a bunch of stressed employees not efficiently trained trying to run a business half heartedly at the most! Seriously clean house start over! read more

Stopped in to grab dinner to go last night, what a disaster. There were plenty of workers but they were all congregating near the register while a line formed. While I understand that English can be a second language to many it's very strange to have the employees continually speaking in Spanish and giggling while you're placing an order. They were out of metal lids for the burrito bowls and were using foil sheets. Which was fine, but the bowl should be completely covered before being put into the bag. Overall was not impressed and it'll be awhile before we try this location again. read more

Placed a mobile for a double chicken bowl, when I came to pick it up I was shocked to see this in bag? Some skinny tall white male told me to just eat it because the line was busy and he did not want to remake my order.. never coming here again read more

Chipotle Mexican Grill - Picked this up the other day from a mobile order, was expecting a double chicken bowl with guac?? Obviously incompetent people work here. - Mexican Near Me - High Point, North Carolina

Chipotle is a chain, so I'm not usually one for rating these kinds of places. I think if you're going to go, you know what to expect. This location in High Point is on par with what Chipotle should be. It's clean, efficient, and consistent. The staff isn't overly friendly, if at all, but they are helpful if needed. Post-Covid, you cannot sit down inside, and the store is only open for pick-up or to-go. I typically order online and pick it up by the register. The food is ready in 15 minutes or less and is always right. My go-to order is a burrito bowl or salad. I love the new option of cauliflower rice! It's a nice addition to the menu. I like their Sofritas as well, as it's a vegetarian option plant-based protein, but their Carne Asada is also delicious. No, I'm not a vegetarian, but I do enjoy eating that way when I have the option available. The prices are a little more than I'd like, but I spend it anyways. I never walk out of there spending under $12. Overall, I like Chipotle on occasion and will frequent this when I get that craving. read more

Chipotle Mexican Grill - Sofritas burrito bowl with cauliflower rice, tomato salsa, guacamole and romaine lettuce. Amazing! - Mexican Near Me - High Point, North Carolina

Salty. Salty. Salty. Either the cooks do NOT taste the proteins before putting them on the line OR they LOVE salt in the food. This is the second time we've done a work order where the chicken AND the steak were ridiculously salty- almost inedible. Also, on this Uber eats order, they did NOT include silverware or napkins. I'm convinced this store is run by sixth graders. Won't go there again. read more

Being a huge fan for several years, this is the first time I did not enjoy what I ordered at this location. The rice seemed fresh out of the bag/box. It was 1/2 cooked. I was crunching and crunching until I could no longer eat it. I wound up wasting my money. For some reason, the food wasn't as tasty as it normally is. I was disappointed, but I cannot say I won't return because this was the first time this has ever happened. It was too late, and I was too tired to return the food to them, so I just threw it in the trash. read more

Ate at Chipotle first time in several years. Portion sizes ridiculously skimpy, quality not great and crazy high prices. Won't be going back

Tried the carne asada steak on a burrito. It was just "ok". Lots of promise but little reward. No sear on the meat at all and pretty bland seasoning. I'll stick with chicken which is still my favorite or the occasional barbaco for variety. They don't fold the burritos well here. They smashed it into a little ball. Nice big location. Very clean dining room and bathrooms. High traffic location too so food turnover is high. Friendly staff. read more

Typical tex mex. This location not as crowded as some other locations. Service fast and friendly read more

Chipotle Mexican Grill - Barbacoa - Mexican Near Me - High Point, North Carolina

This particular Chipotle is by far the worst one I have been to they overstuff the burrito with rice and are very skimpy with the protein. The quality of what was in the burrito was great if I wanted to eat a rice and cheese burrito. Customer service was okay at best chips and salsa should come with the salsa unless you have a salsa bar. I got just a bag of chips and had to go back seeking the salsa. The thing I was most upset was the amount of protein in the burrito vs the price. Almost $ for chips no salsa and a burrito with less than half a scoop of protein.. not like any of the other Chipotle restaurants I have visited read more

they gave me a lemonade for free on my pick up order on a hot day (awesome) and the second time i picked up a week later the bowls were filled to the brim and delicious. thank you. read more

This was one of the top 5 meals I've had in N.C. I have been going to this chipotle since my freshman year (Senior now), and they never disappoint. However, this experience was just so good I had to share it: It was Thursday night, I had just played basketball for like 4 hours and was totally exhausted I go to chipotle alone It's close to closing and I'm chatting up all the biddies who work there I ordered a chicken and chorizo (they brought it back, but I had never had it before) burrito with all the xtra things I like The girl who rolled burrito was a saint, and I was looking at her load the ingredients in and it was getting PHAT I jokingly said "oh that's pretty big will you be able to roll that" She looks at me and laughs "oh this is nothing " Brah she rolled that burrito to PERFECTION So tight nothing fell out AND I had a corona with a lime bc I'm a big baller It was just so f****ing good I love you Chipotle. Thank you for supporting me throughout these 4 years. read more

Chipotle Mexican Grill - Mexican Near Me - High Point, North Carolina

First time at a Chipolte tonight for the famously advertised Carne Salad. Not sure if I spelled it rigth. It was awful. The steak was cold and not in strips but cubes with lots crissle. It was nothing like advertised. Will never go back. read more

Use to be my favorite place to eat but 2 out of the last 3 times I've been here I have had a long hair in my food. Need to start wearing hair nets or something. I now drive to south main chipotle. read more

Location is in a small strip mall with a parking lot and located on the Main Street in High Point. After reading some reviews I was a little hesitant about going to this location. It was a Friday evening at dinner time and it was busy. Training a new employee kind of slowed the line down, But I was patience because we all have to learn. Out of all the Chipotle locations I have been to, this location had the freshness steak and veggies cut precisely. The cheese needed to be refilled, and the attendant took the temperature of the cheese once removed from the refrigerator to be in compliance. I have never seen someone at a Chipotle do that procedure, it was appreciated. Guacamole and chips were fresh. They also have a fancy up to date credit card reader that I have not seen before. Overall the food was fresh, good quantity, and I enjoyed my visit. I would return to this location for service. read more

If you find yourself looking for a job for your teen, don't allow them to work for this place. AVOID IT. Save yourself the drama and the hassle of dealing with the managers that only care about the bottom like and not at all about your child , or their schooling or life outside work. Siang is the regional manager, apparently and he's blindly nice at first. He really comes off like he wants you to work there, and sets the tone for a happy, healthy environment for anyone to work in. He seems like he truly cares for his employees, and their well being and helping them succeed in life. ... and really it's all bullshit. He refuses to work with a given schedule, and repeatedly tries to force my teen to come in when they're in school and threatened to fire them because they couldn't get from school and to work, within ten minutes. He was given plenty of notice that my teen couldn't work til 5, and yet with his amazing management skills, he kept scheduling them at 4-4:30 and he held that over their head. So him flat out ignoring that they couldn't work til 5, and refusal to update the schedule to reflect that, cause him to threaten to fire them. Asking your employees to do something that is literally impossible, because I don't know, THEY ARE IN SCHOOL, and cannot be in two places at once nor can they just teleport anywhere at any time, is ridiculous and unfair. Oh, but he'll sympathize with you on a personal level, but this is a business. And as a business, you would assume you'd know when to schedule an employee and perhaps schedule them when they can actually work, and not when they're in school. It's hard to imagine how this man to be a regional manager when he pulls dingus things like this. It doesn't take a rocket scientist to figure out, that instead of threatening a hard working teen who works at least five days a week and works hard, you could perhaps update the schedule as needed? You know, because this is a business and you'd think you want to keep the hard working employees. But, as he said, he can't pick and choose his own schedule, so I guess asking him to schedule you during a time when you're not in school is asking too much... but he surely can go ahead with his promise of finding someone else who can work their given schedule.. let's just hope He doesn't schedule them while they're in school, too. Good luck to that asshole. And best of luck to anyone who decides to work under him. He's not the manager you want to work for. read more

I wish I could give 0 stars! This was the worst experience I've ever had a Chipotle location. The staff were making up their own rules regarding service and the portions of the food were not even enough to feed a small infant. Chips were a separate charge which I have never heard of. I have always gotten free chips with my meal. They through my food around and were not pleasant at all. read more

The teenagers that work there lectured me about politics and caused a big scene because they were emotional about the election. Totally unprovoked; totally ridiculous. Not gonna eat from there anymore. read more

I went in to order a quesadilla and other people are ordering in person and the guy told me if I wanted a quesadilla I had to go outside to my car and order it online. Meanwhile, people are ordering bowls in person. Also at the chipotle in Kernersville they turn away unmasked folks while in here there are multiple unmasked folks (I don't personally care) but why are they making me go to my car to order a quesadilla? Needless to say I left quesadilla-less. read more

They didn't have chicken. Chicken. I was making a bowl and when I went to put the protein in that's when they decided to tell me they don't have the main ingredient. Staff was perfectly nice. But how do you not have chicken? It's your most popular item and you're a chain. Just seemed like poor management...it was a game changer for me because it's their only protein that isn't spicy. Not a fan of their steak or other meat. I know it's a little thing that I'm complaining about here but it lost them a sale, so they might want to fix that immediately... read more

What happened to my favorite Chipotle? I broke down and used the app to order and pick up. 2 burritos that are half the size of what they normally are. One was supposed to have double chicken. No more than the one with regular portion of chicken and charged me almost 3.00 extra. All portions of protein VERY small. So disappointed. read more

The worst chipotle you can go to. The staff is incredibly slow and unproductive. Ordered burritos and they put it in a bowl. I asked for my money back and they said they can't do anything about it. No matter what they mess up they refuse to fix it. They also wanted to know if they could just hand me a burrito and let me dump what was in the bowl into the burrito. The absolute worst chipotle with the worst staff. read more

My husband stopped to pick up dinner and was told he could order anything but a quesadilla in person. He would need to download the app to order a quesadilla. This is literally the stupidest thing I've ever heard! This just cost you regular customers. We just took our business to the nearby Chili's. read more

I went to pick up my food at 7:30 pm that I ordered for 7:30pm and it was cold. The manager refused to make me new food unless I paid for a new bowl. That is ridiculous and terrible customer service. Will be taking my money elsewhere. read more

DO NOT ORDER FROM THIS PLACE. A small green bug was found in the food. When we called to seek help. the line was cut off. Contacted Chipotle's official website, and it's been three days since a response. read more

Literally the worst chipotle location ever just do yourself a favor and drive to another one. Second time they haven't had chips and the service is horrible...zero management at all. It's too bad because I love chipotle but this location has been a let down over and over read more

This Chipotle location was different, in terms of customer service. Even on a cold night, there were a lot of customers and the line moved smoothly. Every staff member had a smile on their face. They seemed to be enjoying serving customers. Keep it up guys! read more

Bad, Bad Experience. Ordered and paid online. Recieved confirmation. Arrived at restaurant, they said the never recieved my order. Accused me of perhaps ordering from another location. Acted as if it was my fault. Manager, Carlos, NOT HELPFUL! He refused to make good on my order. Making me pay again for my food. He told me I could get a refund if I called Customer Service but he gave me the number for catering!! Bad experince made worse by their complete indifference.... Update- Two days later, i did recieve an email from customer service with a refund. read more

My last two trips I have been served incredibly salty fajita vegetables on my salad. I wish they would get this under control. This location is always friendly and fast. read more