This is the worst Chipotle I have ever been to. I love Chipotle but pretty much every time I have ordered online from here (whether for pickup or delivery) they have gotten at least one thing wrong. I don't usually care that much because I know they're busy all the time but my most recent order for my friends and I was a new low. Literally every single item was wrong. I bought 2 orders of chips with salsa and guac and didn't get any chips. I ordered a burrito and got a bowl, and the ingredients within the bowl were also wrong. They added hot sauce when I asked for mild so I couldn't even eat more than a few bites. My other three items (2 bowls and a quesadilla) all had the wrong ingredients as well. I will never order online here again. read more

I purchased a steak bowl tonight. First they were out of black beans and guacamole. My steak was nothing but fat. There was a giant leaf in it (probably a bay leaf, but come on) and the butt end of romaine lettuce (which is all brown). When I tried to call and spoke to the automated service it kept trying to place an order for me. The lobby was filled with at least 20 people waiting for orders. Step it up Hadley Chipotle. You've lost a customer and with what I saw tonight, I'm probably not the only one. read more

I have never in my two years of going to this chipotle have seen them be fully stocked on all of their ingredients. Walked in today and they had no proteins available which was the last straw. They were telling people that walked in that they had no chicken and were working on it but then when asked for any of the other proteins they said they did not foresee when it would be available for the rest of the night (they don't close for another 4 hours at the time of writing this review). There is not any specific time when they might have ingredients available (I've been here during lunch rush, dinner rush, in between, and past peak hours and they will just not have several ingredients available) so it's a lottery of what will be missing from your bowl every time. read more

I have been to this location a couple of times, always disappoints. Brutal customer service. Workers are slow and rude. The worker there with pink here is a douche, rude and refused to give us a side of lime. Many of the toppings were out. Serving sizes were poor, never felt like a have been robbed at a Chipotle. One of the workers was also smoking in the front. Pink hair guy. Never seen something like that at a "healthy" restaurant. read more

Went to pick up mobile order and was told that the restaurant didnt have it, showed them the order confirmation and they still said they didnt have it, after telling them my order I then waited 15 minutes to be told that they cant help me and cant make my order. Restaurant was extremely busy and out of almost everything. The crew was no help and quite rude to customers. Pitiful service for something i could do with one hand behind my back. read more

They didn't have dressing or lettuce(despite the uncut lettuce sitting behind the counter). Kid on register had no idea how to do an in store scan on the app.. read more

It was awful! I'm a Chipotle customer in every state of USA, this branch is very dirty. They just put 2 pieces lettuce on my bowl and frozen corn on top of the hot meat!!! All staff just laugh and do not take care of customers. Don't go read more

This place gave my wife such bad food poisoning (carnitas burrito bowl), that we ended up at Cooley Dickinson after a full night of vomiting and diarrhea. We used to like Chipotle, but their standards have disappeared in the past few years. Never again. read more

The place was really messy. Like, kind of gross. There was corn in the tomato salsa, cheese in the guac, etc. They looked really understaffed - we had to wait in line a long time. The cashier was really nice but the man making the food was not so nice. I couldn't really get past how dirty it was :( read more

Was there on Sunday at 8 pm. Every bin but soffrito was empty (but for some scraps of chicken on the bench, not to be refilled, and meat guy server unapologetic and nasty "it's not on me, bro." Veg server was unpleasant and totally befuddled. And the place was a hurricane ravaged sty. Blech! read more

This is now my second review of the worst run chipotle In North America. "Online orders only", "not currently accepting online orders", "we are out of steak, chicken and white rice" you never know what you're going to get when you pull up to this establishment. Once again, 1 star is being way too generous, to the employees Get a Grip and to the manager, I beg of you and say this from the bottom of my heart: find a new line of work read more

Never go here! The staff is awful and lazy and there is always something wrong when i go here. This is by far the worst Chipotle I have ever been to in my life! I have complained plenty of times to chipotle themselves and have yet to get refunds any any sort of compromise for the countless amount of meals messed up and or rude staff. There should be no excuse to always being out of the same items, being forced to order online, and poor customer service. It sucks that this is the closest Chipotle to Umass because it is a joke of a Chipotle and something needs to be done! The whole point is to be able to pick your items while the burrito/bowl is being made in front of you to your perfection. read more

Haven't been to chipotle in so long and yesterday's visit did not disappoint!! Ordered a steak bowl with guac, so yummy. Steak has a slight kick though if you don't like any spice. The one thing I wasn't too thrilled about was the bathroom. Walking in I immediately felt as though I was in prison. It's greyscale color and dimly lit with one bulb. Plus no toilet paper... I'll be back though! Just not to the rest room. read more

Chipotle Mexican Grill - Mexican Near Me - Hadley, Massachusetts

This place is never open! They often close in the middle of the day during lunch hour due to "short staff" or open 2 hours late. Officially worst Chipotle. I'd rather drive to Holyoke. read more

My youngest son had gotten his license that morning and I had offered to take him out to dinner to celebrate. His first choice of restaurants had a 45 minute wait.....Chipotle was his second. We arrived at 6:30 on a Friday night. I realize it's prime time for eating establishments especially in Hadley with the numerous colleges surrounding the area. I also realize Chipotle is trying to re-establish it's reputation after the debacle it had in the past. When I got into this Chipotle I was astonished. 15 or so in line waiting to order and almost every table vacant and absolutely disgusting. Stray scraps of rice, cheese, lettuce etc on every table. What a terrible first impression Chipotle has put on itself. Even the counter where the money was taken was absolutely filthy. Plenty of employees working but obviously no leadership to guide them. Clearly visible to customers is a large sign in the back of the open kitchen is Chipotle "food safety seven". Work healthy, work clean, work safe, cook it, maintain sanitary conditions and call for help. Let me tell you if they don't start practicing what they preach they will be "calling for help". read more

Every time I go to this chipotle it is a bad experience. During peak hours, they have one/two people working the food line when they should have more. I've waited 30+ minutes before even ordering, then when I finally got to ordering I find out that they are out of very common items. (White rice, black beans) They also almost never have vinaigrette which is one of my favorite things from chipotle. Sometimes they decide to switch to only online orders, which doesn't really make sense to me. I've thought about reviewing this place for awhile now and today I finally decided to. At 2pm on a Monday they were closed. Not sure why, but this chipper needs to make some improvements. read more

Food was somehow cold when I arrived for my scheduled pick up. They must have made it 30 mins earlier when I ordered it, although I'm not sure why because I was only one of two customers in the restaurant at 3 in the afternoon... Not sure what's going on in the kitchen but I order the same thing every time and sometimes it's not spicy at all, other times I can't even eat it. I wish they would get their act together cause I don't have this problem at other chipotles read more

This is without a doubt the worst chipotle in the country. The quality of the food is always terrible (brown guac, raw chicken, undercooked rice, dirty lettuce). Everything about it is poorly run and terribly managed. Go to the Moe's that's just down the street and save yourself the aggravation. read more

I have eaten so many chipotle, I have never eaten such unpalatable food, the food is not fresh, the avocado is black and very salty, the rice is raw, it is completely difficult to import, the steak is hard, this is the most unpleasant one I have ever eaten, I am disappointed read more

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I know times are tough, but waiting an hour in line only to find out they are out of half the ingredients and also have been filling online orders the whole time while we waited in line was pretty astonishing. Ordering on the app is worse-- you get there and your order in no way resembles what you requested (I got a taco with *just* sour cream inside). When I complained to corporate they gave me a BOGO coupon. Come on. Then there's the days of stomach problems from eating what I am sure was not all that fresh--sour cream tasted off, lettuce was worse. Never going there again. It's just not worth the wait, or the stomach upset. read more

Ordered a steak burrito extra steak, what I received was a tortilla with a small scoop of rice and salsa. It was about the size of the palm of my hand. Was charged full price for it. I feel like they're more of a performance art installation than a restaurant. read more

Today my online order was lost. There was a line of people writing down what they had ordered because theirs were lost too. I left and got a refund online. Very disappointing. read more

Honestly the worst chipotle I have ever been to. Manager needs to figure things out. My order has had things missing every single time I've ordered something. Today I ordered two chips & queso, and received a bag with a singular container of queso. No chips and completely missing my second order of queso. Do better read more

Go here quite often and staff does not have any sense of professionalism and are rude to customers. Never have recieved a correct order or a pleasant experience here. Have witness arguments between staff members. Not good. Terrible. read more

This Chipotle is the most disgusting, disorganized, and unclean one I have been to. They are always out of something, the past 10+ times I have been here there has never been chips and at least another menu item. The tables are never clean, and make costumers wait 10+ minutes without taking there order because they are prioritizing online orders. The food itself is never fresh compared to other chipotle's I have been to and employees just hang out in the back doing nothing. I have never had even a decent experience with this Chipotle. read more

I was ordering from DoorDash: A chicken bowl with some chips and queso. That order took a whole 2 hours to get here. We making chips from scratch over there? And when that bowl came through it had somebody Pube hair in it. What am I supposed to do with that? When I called them and asked what's good with that they said ain't nobody got any pube hair cus they done shaved. I was like "well shit they ain't got none no more because it's in my mothafuckin chicken" Shiii I would sue if I wasn't lazy but don't waste your time on this place read more

it's been 2 years since i was here last. this place is gross. the amount of cross-contamination going on is criminal. i cannot believe they are still open. i waited over 20 minutes with 2 people in front of me, while they prioritized at least 9 doordash orders...i stood at the counter for another 7 minutes being ignored while 5 people made food on the line. after watching them drip meat juices into the lettuce, hot sauce into the cheese, etc. i decided there was just no way i would eat anything they prepared. and i left. they are terminally out of everything. order quesadillas on doordash and they will deliver them with no cheese. my roommate got a burrito a few months ago the size of a nokia phone because they were out of both cheese and rice...and so put some hot sauce and lettuce on a tortilla and called it a day. i'm surprised they even have the deplorable 1.8 stars they currently carry. if you request a refund for them being out of the food you ordered, they only let you do it 3 times within a 6 month period...and then the fourth time they will refuse you a refund. i know this because they did exactly that to me 2 years ago. i had to threaten legal action. i had to threaten to send the fuckin' cops to their store and charge the manager with theft because i never got my food. go across the street. buy hot bar from whole foods. hell, go to taco bell. you'd be better off literally anywhere that's not this restaurant. read more

This place is f-ing horrendous. There is no social distancing and the food is at least 35 minutes late each time. I am appalled that there has not been a COVID-19 breakout yet due to all the congestion in this restaurant... I am very unhappy about how much time I wasted at this location. I can't even order in person because the "workers" here are too lazy to work the cashier. I also got norovirus from this location in October of 2015. I thought they changed... but they did not. read more

Waited in line for 15 minutes to get a veggie bowl, only to find out they'd been 100% out of veggies for some time. Post a sign people. Write it on a napkin if you have to. Wasted time. Thx. read more

Don't even bother online ordering. You're better off driving to Chicopee or Holyoke. You'll wait at least 30-45 minutes past the time they said your food would be ready. read more

I like Chipotle and we are regular customers but today they are running 30 minutes behind schedule, at least. They are only taking online orders due to COVID which I understand. If we hadn't already paid online I would have left by now. I hope they figure out how to serve customers in a more timely manner. read more

I have not once had a good experience at this establishment. I don't know what they have going on but it took them not 1 but 2 whole hours to complete my order... of one bowl. Seems to me like they are too busy getting high and not doing their actual job. When I did get my food it tasted like rat feces. Never again while I trust this place to handle food. I would give less than 1 star if I could. DO NOT DINE HERE. read more

This is literally how bad their management and training is. I went to get a burrito today and they were pretty much out of every topping. They were scraping gross, crusty crumbs out of the bottom of pails. I've never left a review on yelp, and I'm a pretty easy going guy. But this is just way too far. And my sprite tasted like flavorless sparkled water. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Hadley, Massachusetts

I wish I could give this chipotle location 0 stars. This is the WORST chipotle I have ever been to, I have been here many times and it is never without some sort of issue. The staff is unprofessional and rude, I had ordered chips and did not get them so my friend told a worker and they ignored her and walked away. I approached the counter to ask again and stood there for minutes with the workers (who were lazily filling chip bags when there were 15 people waiting for orders that had been there for over 30 minutes) walking past me and didn't even acknowledge that I was there. I told them of my issue and the man filling the chip bags (when they had informed everyone that they were OUT OF CHIPS) didn't say a word to me and just threw the chips at me. It was so unbelievably rude. Secondly, this location is always running out of ingredients, which I know is not the fault of these workers but a management issue. For a busy college town, you would think that management would know how much food was needed, but this has been a consistent issue at this location for the duration of me living in this area. Tonight, they were out of every ingredient besides maybe salsa and two types of meat, which is absurd. Also, this restaurant is always DIRTY, with stuff all over the tables, messy floors, overflowing trash, and empty soda machines. Every negative review for this place is completely accurate to every experience I have had, I am shocked this location hasn't been shut down yet. The workers lack any sort of urgency and were complaining to customers about being stressed. Maybe if they are stressed out about being behind on orders they should work at a pace that would allow them to keep up. I have worked in food services for years now and I know how stressful a rush can be, but in that environment you need to be able to work efficiently and this place does not know how to do that. They had two workers standing around just to tell people they were out of every ingredient. I get that there are roles assigned to workers but during a rush management should step in and prioritize getting online orders done if they are not taking orders in-store. Also again I would like to stress the man that was filling chip bags maybe filled 15 bags within the hour that I was inside waiting for my friends order, and last time I checked it doesn't take much time to pour chips from a tray into a bag. The way they speak and treat customers is ridiculous and unacceptable, and extremely UNPROFESSIONAL. If I am nothing but kind to you there is no reason my request for you to fix YOUR mess up warrants showing me attitude. I am disgusted by this place, this location needs to get it together but they never will unfortunately. read more

Doesn't actually close at 10, will refuse to give you chips because people might order them online. Decides to close 30 minutes early every night despite customers coming through the door. Throws away full containers of food . Will deny you guacamole even though it's sitting right in front of you because it's "reserved for online orders" will present you leftovers first as they will put an entire box of just made chicken/pork/ steak away the night before. Portion size is ridiculous. Double white rice is just one scoop for some reason. They will leave 20+ people in line waiting so that they can do online orders first, which makes no sense since customers are right in front of you waiting. Will prioritize online orders and only leave 1 persons waiting on 20+ people whilst 3 or more people are chatting and doing nothing. Will tell you that if you want chips you need to do an online order and that they will give you the chips right away. It's a lie. Multiple times it has taken over 20 min to get chips after already ordering and paying for my food. Staff can be nice but almost no one knows what they are doing. Really needs corporate oversight. Closing 30 min early when there have been people waiting in line for almost half an hour and the. Denying them service when people are still cooking food and all bins are filled has to be one of the worst decisions a company can make. Either make your closing time 9:30 or actually close on the time you advertise, it's pathetic how this store is run. If I could give 0 stars I would and hope everyone working there gets fired because holy shit it's that fucking bad. Don't even get me started on how rude they are for simply asking if they have white rice. read more

I went to Chipotle today and was not impressed. The place is dirty, the servers didn't listen. The food was NOT good, and on my way back to Firestone, where I was getting new tires (5 stars) the top came off my take-out box and everything fell all over the bag. Never again. I had some sort of bowl. Really awful. read more

My experience unfortunately was quite negative as I did not receive proper customer service for my situation. I placed my order for 5:50 PM this evening with the hope that it would be ready by then. Unfortunately, my order was 30 minutes late. I made the effort to come in slightly early in order to confirm my order and ensure that it was ready. I was helped by a few of the workers there who stated that they would check on my order which they never did. I spoke with the manager who informed me that the order was going to be prepared. I received no apology. After 30 minutes, the order was finally prepared by someone. Unfortunately, the individual who made my order was slamming my order in my box which made quite a mess. It was clear that they had a severe attitude while making it. To make things worse, they did not close the container properly. As a result of that, my order ended up getting all over me when I got into my car. This made the overall quality of my order atrocious. I am extremely disappointed. This is the worst experience I've ever had at chipotle before. I must mention I personally work in customer service and know the significance of making the moment right. With this situation, they did anything but that.. I understand that places can be short staffed, and things happen, but when your orders are timed, customers expect them to be ready on time. If they are late with the order and receive a customer complain, you should make the effort to prioritize that.. I hope this location becomes more organized and your workers focus on their customer service skills.It is evident that your store needs tremendous improvement. read more

this is the worst chipotle ever. not only are they out of almost every single ingredient daily, the tables are always a mess. no refunds are really given either. avoid this place at all costs. read more

I had ordered two kids meals via GrubHub, and when they arrived I realized several items were missing (chicken for a quesadilla, black beans for a set of tacos) I called the restaurant and Miranda was not only quick to answer, but also to help. She had my chicken quesadilla remade as well as a side of black beans, and there were even two smiley-faces drawn on the take-out box which I thought was a sweet touch. A great fix-up and genuine customer service. Thanks Miranda! read more

This one is terrible. Can't handle busy times. Messed up our orders, forgot ingredients, wicked slow, our pick up order was over a half hour late. Need to be able to function efficiently and diligently no matter how busy you are. This place lacks good management. read more