Someone get the manager or DM at this location involved. Consistently feels understaffed, running out of ingredients, and always packing orders incorrectly. This is the only location locally and this place needs to step it up big time. Shut this place down or give it some attention and retraining. Please and thank you. read more

Food was bland. And they teach give small portions. I don't get all the hype plenty of Hispanic food restaurants better than this.

Messy packaging.... guacamole was spread all over the outside of the container. There was very little meat in all orders, burrito bowl had more lettuce than salad bowl. Part of my order was missing; glad I checked before I left the restaurant. read more

Chipotle Mexican Grill - "Salad bowl " - Mexican Near Me - Downey, California

No wonder this location has only 2 starts I just try to buy a quesadilla and apparently they have a new policy that if there's a long line (3 people) they can't sell quesadillas. So ridiculous. read more

Service here is always terrible. All the workers look miserable. I used to go to the one off Lakewood but that one is the same. They always try to give you the least amount of food possible. When I went a few days ago they ran out of chips and I asked when they would have chips again and the cashier just said, "I don't know." Also my burrito was poorly made. Chipotle needs to hire better people cause everyone that they hire sucks. The two Downey locations are some of the worst chipotles I've been to and I've been to a lot. read more

This location is great! It's next to Panda Express and the service is fair. At the moment, they're practicing social distancing with floor marks. The workers are wearing masks as well. The food is good as usual, but I wish they had more keto friendly veggies and stuff. read more

Chipotle Mexican Grill - Mexican Near Me - Downey, California

I only said maybe I'll recommend because I love chipotle what sucks is that is the only one we have here in Downey . Last time I came there chicken was burnt I bought 1 bowls one for me one for my love we ate half of 1 and we couldn't do it I trashed the other half came and return the other bowl why ? Well I spend almost $47 dollars for a quick lunch . So by that being said ,I don't know about the workers here well some have a attitude problem today the girl gave me a face when I said put the lettuce before the meat , then I asked for 2 vinaigrette dressing because is fire ! She forgot . Upgraded my cheese to a big one she told the other girl oh give him a big one . Like what does that mean ? After everything I reminded her about my dressing she gave me one and I politely can I have a mother one please she looked at me and smacks her lips and said uggfffffff ! I asked is everything ok ? Her face change all of a sudden like she was a victim and I was the asshole I was like ok just checking the second order was from today fyi . Idk I think I do have back luck when it comes to getting food but why me ? read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Downey, California

I don't like to be writing this review but management needs to show employees to serve every order equally. All customers pay the same price and you are not cheap so I ask that ALL Chipotle's step it up and show ALL employees to be aware to take their time and serve every order with the same amount of food, please. Same portion size please. Thank you. read more

The food is terrible. It used to be good consistently but the past 4 months it's awful. Rice is undercooked, carnitas is fat, or all dried out. Tortilla chips are stale and so are taco shells. Guacamole tasted rancid and the whole area behind the prep area is filthy. Understaffed and employees look miserable. Been going there for years but last night and I am done. Terrible food. Also the portions are either generous or Severely small. Depending on who served it u get a lot of food or close to nothing. This place is consistently inconsistent. read more

Usually chipotle locations are clean, well stocked. This was messy and dirty. No white rice and no corn tortillas so I had to get flour and brown rice. The preparer stared Chipotle will no carry corn tortilla any longer. Not sure why rice was out though. Spoke to the manager and she stated they were understaffed and honestly she did not care much about my comment. She seemed she did not care. She instructed the cashier to help clean out. read more

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I went in 12/26/23 at 10pm guy at the front was very rude I walked in I greeted him and he just starred at me as he was bothered I walked in an hour before closing he was too busy in closing the store down than to help the line of customers there was, the food was ok but when I asked for salsa the same guy didn't mix the salsa and gave me the water residue that stand on top of the salsa don't mean to bash on the guy but if you're not having a good day don't take it out at your job or others read more

Four times that they mess up either a grubhub order or in person with no apology or attempt to make it right, lacking customer service when dealing with these situations and on top of that, you have to tell them to serve the right portions or they'll skimp on the protein. read more

Veggie burrito: white and brown rice, black and pinto beans, Bell pepper and onion, Pico de gallo, green salsa, guac and lettuce read more

Chipotle Mexican Grill - Veggie burrito: white and brown rice, black and pinto beans, Bell pepper and onion, Pico de gallo, green salsa, guac and lettuce - Mexican Near Me - Downey, California

I'm amazed with how horrible my experience was. I walked in today at 09:05pm well before closing . I asked for a salad and a bowl. Once my two got to the meats he said there was no more steak and no more will be made. I was like ok. The. I asked for the chorizo that's being promoted like crazy. They had none. So I finally got chicken for both. When we got to the end they said they have no more guac or queso. I was like what ? Then once I paid I went to get a Dr Pepper , and that was out too. I couldn't believe it. I heard from different people that at this chipotle the staff don't make new fresh food after 08:30 cause it's to late. I hope management catches on to what's going on. read more

Such great customer service!! BEST CHIPOTLE IN DOWNEY CA. btw the chips they have aren't stale :) Highly recommend to all people ! They always give me a good amount of everything! read more

I agree with the person who said this is the worst Chipotle bowl they ever tasted. Mine is so gross...I'm starving right now because I haven't had anything to eat in more than 24 hours, but even I don't want to eat any more of my bowl because it is bad. The food is super cold and tastes like it's been sitting around for a long time. The only thing that has semblance of flavor is the steak, but it's COLD. The beans taste like they came from the can, and the guacamole has no flavor. It tastes like the gross guacamole you get from the grocery store. I am not happy at all, and I know what Chipotle is supposed to taste like because I have been to many other locations. It's like they didn't even try. The portion size here is also WAY smaller than other locations because at the other restaurants a bowl is equal to at least 2 meals for me. This slop is small and barely edible. Do better, please. I try to support Downey because I was born and raised here, but not when the quality is this horrible. read more

I placed an order on I've eats at 09/22/22 And they are so stingy with the food did not get full was not satisfied I could bearly taste the rice how little the portion is and I'm a very petite person read more

Last time I come here. I used to really like this location. Last two times I have come here, they have had issues with their system that they can only take online orders and not walk in orders. So you smell the food, get a big craving and can't eat at that time. And they don't even try to compensate for the inconvenience- twice!! Now I came again today and they only three options of meat, not the one I was craving and when I asked for fajitas, I got very little cause there wasn't enough. And again, no compensation for the continued inconvenience. These incidents have only been within a month. They used to be cool and would give you a couple of bucks off or an extra item and that's what kept me coming back cause they were considerate in that way. Don't know if they have new management but it sucks. I'll go to the one in Pico Rivera instead. They're good there too read more

They need to be more careful i paid almost $7 for guacamole and i got two big chunks of green avocado instead. I couldn't even smash it my self because of how hard it was. Smh read more

Chipotle Mexican Grill - Mexican Near Me - Downey, California

I was craving chipotle so I ordered from this location, should've learned my lesson last time. so disappointed when i opened my bowl and there was 4 sad pieces of lettuce to add onto it my bag of chips was 1/4 full not even half AND they were cold/ old/ stale read more

I was craving a chipotle salad ALLL day especially with the the vinaigrette dressing it's supposed to come with. So I went in and ordered in store, so excited to finally eat my chipotle salad WITH vinaigrette dressing and first they didn't give it to me with my order so I had to go back and ask for it, when the cashier checked, they didn't have any up front so she asked the guy making orders in the back and they simple let me know they had ran out. Mind you it's about 6:30pm, they close at 10 pm! So is there a certain way time when the vinaigrette is not being made any more?? 4hrs before closing? So I just paid $17 for a salad with no dressing, Thanks for ruining my craving idk if I'll be back at this location read more

wasted 33 bucks for 2 bowls and the 2 bowls are a quarter empty this place a joke dawg not to mention the floor was a mess and rice was hard. cmon do better read more

How does your grill stop working when it's supposed to be free guac day and it's barely the middle of the day?What a HUGE let down. You seriously can't just call and notify people about your situation? Terrible customer service. read more

This Chipotle is awesome. The service is top notch and the food is prepared and served to perfection. It all happens quickly and efficiently and my meager tips don't can't convey how much I enjoy stopping at this specific location. I was "in n out" of the store within maybe 2 or 3 minutes but didn't feel hurried and I try not to let my impatience of wanting to be at home and eating show. read more

Dude every time I stop by here the service is always amazing. I am always excited to come to this specific location because the people here have consistently great attitudes. I was here on 1/23/2019 at around 6:15 PM with my sister and my mom, and my mom can't really eat tough meat. So we were in line and we got 3 bowls, and the workers were SUPER HELPFUL. I was explaining to my mom the types of meats they got from the chicken to steak to barbacoa and the workers were readily explaining everything as I went and I felt so relieved -cries- When I had questions about the spiciness levels of the salsa, they were knowledgeable about how spicy it was. I didn't even know that the corn was a little spicy lol and I've been here for like years. I almost made my mom suffer by almost getting the corn Jesus. (My mom also can't eat spicy food.) Anyway, I am always amazed at how amazing the customer service here. Night shift team are doing something right. Thanks once again and many more thanks to come. TL;DR I always get great service here. I love this location. read more

Ugh, it pains me to write this review, I literally just left and picked up some food, but I asked for chips and guac, I thought they packed the chips in the bag for me and THEY FORGOT TO PACK MY CHIPS!!! I love chipotle, but to drive back for some chips? Nah, I just won't go back. They were in such a hurry to get me out the door, they forgot. I even ran back to my car when I got to my destination to make sure I hadn't dropped them or left them there. Too bad because it's one of my fave locations. I'll just go to a different Chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Downey, California

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Chipotle tried charging me 10.85 for just some beans cauliflower n fajitas. The price is way to ridiculous

How do you run out of cheese at 8pm?? I'm sure there was some in the back for the next day. At least tell me before you start making my food. If it's not one thing it's another at this location. read more

I'm not sure what it is but people love to criticize Chipotle, maybe it's the price? But you know that coming in, maybe the food but all they have changed is adding Queso (Yellow cheese a big no no in Mexican food but this is Chipotle do you really come for the authenticity of it all?, I personally can not critics, Chipotle has been very good to me, it's hit the spot many of times, and I never got sick from that Salmonela scare (which I'm sure they hate me bringing it up, but it happened deal with it) This Chipotle is consistent with most Chipotles, the people working there don't seem happy but so t seem pissed either, the place was very clean when I was there, and the food was consistent in terms of portion and taste, I took mine to go and added some scrambled eggs and it tasted great, so far I'm happy with this place. read more

Chipotle Mexican Grill - Mexican Near Me - Downey, California

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This has always been my favorite chipotle. They're always attentive to the line and help out fairly quickly. I would say my last three visits have been less than what I expect from them. Steak has always been my favorite but I've had to turn to chicken. Recently every time I order their steak, it's chewy, has fat that wasn't trimmed off, and the cut sizes are all over the place. Also, the portioning is extremely inconsistent. I've had it explained to me that the regular portion is one 4oz scoop. Recently they do a scoop where you shake off half the meat then feel bad it wasn't enough and scoop up a couple of more pieces to throw in there or they do like half a spoonful and another "half" a spoonful. I don't want extra and I don't want to be skimped. Please just train everyone to be consistent and fix whatever is going on with your steak!!!!! read more

Worst service ever! Stafff super lazy. Lots of employees present however youll still wait 30 mins before receiving food.....

I've been ordering from here for about 8 years now. I don't know what it is about this location but they cannot seem to get an order right. About 95% of the time I order for pick up from here, the order is wrong. Either I'm missing a piece of the order (like the taco I was missing both this week And last week, an ingredient is missing or an ingredient I didn't want is included. Aside from the rage I feel having to drive back, it's almost comical at this point. I'll be going to the one in Downey Prominade from now on, even if it's 4 miles further. read more

The staff was nice and upbeat. But the food on the line was dry. The rice had super dark cilantro, the steak was dry and very hard to chew. The place was clean as far as the dining room. But I had to wait about 5 minutes because when I walked in the girl on the line was sweeping behind the food counter and told me I had to wait until she was done. read more

Chipotle ambiance is always great ! Thank you downey Chipotle and thank you SAM for providing awesome service and warm hospitable conversations while preparing my burritos ! I know this burrito was prepared with 100 % kindness and genuineness , we appreciate you SAM! read more

Placed an online order for myself and my family. Order was ready 5pm as I specified, which is good, but when I got home and we opened our burrito bowls, the bowls were mostly full of rice and not little grains, clumpy chunks of rice. I also had the carne asada burrito bowl and a lot of the meta was stuck together and chewy. Wish it would have been a better experience. read more

Extremely disappointed. Placed an online order for pickup a couple of hours later. Arrived exactly on time for the pickup time given. The food was room temperature cold. I stick my finger into the Rice and it seemed refrigerator temperature cold. Seems like they made the order when I placed the order which was a couple of hours earlier. Called their number and no answer. Just lost a long time customer. read more

Terrible management and service I dropped by to order just some rice and beans for my sister and when I arrived the manager said that I cannot get no more of a little scoop of rice and beans when other times I get however much scoops as I want, I then continued on to tell him that other times they let me get as much scoops as I want and he continues to say to me that it's his store and that he can charge whatever he wants and that he can serve me however he wants. Don't go there If I were you. read more

Bad service and bad management my kid came back to me after ordering a bowl with beans and rice saying that the manager didn't want to give him more scoops of either rice or beans and that he said that it's his store and that he can give how ever much he wants and he can charge whatever amount he wants which is just rude. They gave my son a little cup of rice and beans. read more

Chipotle Mexican Grill - Mexican Near Me - Downey, California

I am addicted to Chipotle, I can't deny it. This particular location gives slightly larger portions than the other Chipotles I frequent (not that any of the others are stingy). I love how easy it is to place an online order, and by the time I drive there approx 12 mins later, its ready for me to grab and go on the shelf next to the cashier! They have never got my complicated order wrong, and always hot & tasty. I just wish that chipotle in general would stop charging for guac, and would open earlier; which is why I docked a star. read more

YOOO this Chipotle used to be the spot here in Downey, CA this Chipotle is now the worse in the city!!!!!! ZERO F STARS!!! This place has the WORSE CUSTOMER SERVICE I understand employees deal with peoples issue on the daily and it's frustrating however, the nice patient customers as myself who wait in line patiently only for the employees to still be disrespectful. They will have inappropriate conversations in front of customers, they touch their faces with the same glove they serve food with, they respond disrespectfully towards nice customers who kindly order, and overall they're simply rude asf. Lately they've been short on everything and having customers wait in line for at least 35-40mins and once it's their turn they announce "NO RICE, NO CHICKEN, NO STEAK," the list goes on and they announce it with a smirk on their face as if they love aggravating the community after patiently waiting. DO NOT GO HERE AFTER 6pm THIS PLACE STARTS CLOSING 5hrs before and they lock doors before closing hrs. It's ridiculous the entire premises is dirty, dirty tables, dirty restroom, and overall DISGUSTING personalities. This Chipotle needs to burn to the ground or fire the entire crew they ALL seem as if they miserably hate working there overall F this place and F the entire crew read more