I had such a comically horrific experience at the Chipotle on Dodge St. that although I was furious at what I was being put through, at some point I had to just sit back and laugh at the absurdity of the fact that a place could be run that poorly. Upon entering the Chipotle at approximately 7:15, we were absolutely screamed at by an employee, we'll call him Server 1, who screeched that we "had to order through the mobile app AND pay online." I was beyond taken aback at how rude this employee was, and I thought it was strange I had to order online, I didn't worry about too much because the restaurant was empty so I didn't think my wait would be long. My friend had ordered his food online at 6:45 and had been told it would be ready at the time well before the time we arrived at 7:15, yet it was not. Instead, we confusedily watched all 6 employees working there stand motionless and slack jawed for the next 15 minutes as if the entire restaurant was empty and somebody had hit their off switch. One guy was watching a TV show on his phone at a volume level so loud I could follow along with the plot. Then, a steady trickle of customers began to trickle in. I had already been waiting for 20 minutes, watching the staff do absolutely nothing, and so I was beyond confused when the staff didn't make anybody else order online and instead began to take their orders and make their food before mine, despite the fact I had been waiting for nearly a half hour. This is when I realized the app said my order wasn't ready until 7:50, which it made no sense why it would take 35 minutes to make one quesadilla in an empty restaurant as they sat and stared at the customer who ordered it. 7:50 rolls around, and surprise surprise, nobody has even started making my order. Only then is my friend's food ready, who ordered over an hour ago. I proceed to watch these 2 employee doofuses respond rudely and screw up the order of multiple other customers while the other four workers loudly play grabass in the back of the restaurant, and at one point Server 1 decides to mean mug me for over 30 seconds before I grow so uncomfortable I contemplate leaving, before finally, at 8:20, over an hour after I ordered my food, does Server 1 finally ask me if I'm waiting for a mobile order. I tell him that "Of course, I'm waiting for a mobile order, you wouldn't take my order and forced me to order online." He proceeds to say "Mannnnnnnn I only be telling you to do that shit for like whatever reason, I always thought like you'd just do that and then come order," which doesn't make any sense. I've ordered online, my food should be sent to the computer and made without me doing anything. He then calls over Server 2 to make it. Server 2 asks me what I ordered, and I proceed to tell him I have a complicated order and don't remember exactly. I ask him if he can just look it up in the computer, but he says he doesn't know how to use the computer because "that shit is tricky man." I finally try to remember my order, and tell him I got Chicken Al Pastor. He proceeds to ask me "what the hell is chicken al pastor," and I have to point to the literal 4 ft. poster of it hanging over his head. He says "I think we outta that shit man, I'll just put whatever" and throws in barbacoa. I try to order the toppings I had to gotten and already paid for in my quesadilla, but he looks me in the eyes and says "honestly man we like outta most of these ingredients and shit so imma just make this plain" and ignores my protests as he chucks in the toaster, despite there being multiple buckets of viable ingredients I might've wanted in my quesadilla. Over an hour after ordering, after being insulted and robbed of my toppings and just handed a soggy lukewarm tortilla of nothing but barbacoa, I am so angry all I can do is storm out of the restaurant, but the story somehow gets worse. Server 1, who had been doing God Knows What in the back of the kitchen, comes flying out front and proceeds to loudly yell at me, in a restaurant full of people, that "HELP HELP CALL CALL SECURITY CALL SECURITY THERE'S A ROBBER IN THE BACK." You would think after serving me literal garbage and making me wait for over an hour, you would think these employees would at least have the good sense to be somewhat apologetic, but they instead attempted to "prank" and embarass me. I would rather cook roadkill on the engine block of my Prius than ever consume another Chipotle product. read more
