The people and service has always been pretty good here. Not sure what all the negative reviews are for it's Chipotle. I know in the past they had some weird staffing issues but that was awhile ago it's been pretty good and consistent since then. read more

The white big ish girl was stingy with my portions and was rude when asked a question . read more

Chipotle Mexican Grill - The lil amount of food they gave me ! - Mexican Near Me - Austin, Texas

Parking is a pain anywhere at this mall but the server went out of their way to give me a little extra portion bc they didnt have the protein I wanted ready to serve. Friendly and efficient service. Clean location with a selection of beverages I haven't seen at a lot of locations. read more

Located off of frontage road, this location is in a safe section of town and relatively easy to get in and out of (I-35 becomes this issue, but IYKYK). The place is low key and with a somber vibe. I've never seen a long line rather when there are a few people it moves quickly, although I've watched challenging customers try to irritate them. I have visited the shop several times; right as they opened at 11am on Mon as well as mid-day on the weekend and it was always very clean; inside and out along with the assembly line. As a note, the people that served me were extremely nice and always smiling. They made the experience very pleasant. Next the gentleman making my burrito was fast and willing to barter with me (I didn't get beans so I got extra rice - no charge). He loaded me up on the chicken which I very much appreciated. Checking out was quick but I'll admit I didn't get a soft drink but the area looked well stocked at opening and clean. As for the flavors, I got two orders of the guac and chips. The guac was a bit heavy on the lime and yes a little light on the onion while it was chunky. True guac is more like a salad with tomatoes which is what I prefer and how I make it, but overall, I think Chipotle does a good job as most would probably love it. The chips were crispy with a touch of lime and salt. Perfect as always. As for the burrito, this one was finally big again, compared to out of state versions. The tortilla was warm, plenty of juicy chicken, fresh pico, perfectly cooked cilantro lime rice, cool sour cream, shredded cheese and you get the point. I had them make it how I like it and it turned out perfect b/c it was fresh and the chicken wasn't over cooked. Besides the rush hour I-35 traffic which isn't really their fault, Chipotle did me right and the unsung heroes were the staff that were really nice. Again, I wasn't there when it was busy, giving the protentional to be dirty and the staff to be in the "weeds" (sorry former chef talk) so I can only say it was a good experience and I have nothing negative to say. To "wrap up" (see what I did there?) this restaurant will give you big burritos of fresh food and if you're like me at 180 lb man, a burrito that lasted for 2 lunches. Give them a shot if you get the itch, I have no complaints. read more

I went into the Chipotle at South Park Meadows this morning to grab a burrito. They were already off to a bad start, the doors opened 15 minutes late, and by then a small group of us had been standing outside waiting. When I finally got in and started ordering, I noticed they were already out of cheese. How does that even happen first thing in the morning? I worked at Chipotle in high school, and cheese is one of the easiest things to prep. I'd understand if it was something like guac, but grating cheese? It would've taken someone 3 minutes to get what I requested. (If that) I ordered a half barbacoa / half chicken burrito anyway, and the total rang up to $17. I mentioned the price to the clerk, and he nonchalantly said, "Yeah, that's it." Before I could even ask for a receipt, he tossed it straight into the trash. When I got home and did the math, I realized I had been completely overcharged. At that price point, I might as well have gotten double barbacoa. I've had bad experiences at this location before, but this was my final straw. I'll drive to the one in Kyle before I come back here again. TLDR: $17 for disappointment wrapped in foil. read more

We came into this Chipotle because my daughter was craving it. When we went in I saw the sign for the chipotle honey chicken and decided I wanted to try it. Sadly I was informed that it was a seasonal item but it was still on the board, but I was just on the site and you can in fact order it. Was it a seasonal item after all? I can't answer that because I wasn't able to get it. I then went to my ole faithful and got a veggie bowl, while my daughter got a steak bowl. She was in front of me and when she got to the cheese section, she asked the worker did they have more cheese and she was told they were out of cheese? My daughter then told them that she was down with her bowl. But how are you out of cheese and it was only 7P? I asked the worker if I could get the remainder of cheese that was in the tray for my bowl. 1 veggie bowl & 1 steak bowl both with queso cost me about $26 and I was shocked about that. When we went to get silverware all the plastic utensils were were from the drink dispensers, so my daughter asked if there were any forks not wet and they told her they were out of forks. I ask again how are you out of utensils at 7P? I told her we had silverware at home and proceeded to head home. While eating at home I questioned if her rice tasted weird and we came to the conclusion that it was not cooked all the way. The store didn't look that clean and the worker behind the counter making the bowls was chewing gum, just saying what if the gum fell in the food? All the silverware didn't match the stickers but they were wet so why would I want it. I don't think I will be back to a chipotle in general due to it always being something. read more

We ate here about a week or so ago and very much enjoyed it. We could walk up to the counter and order with a minimal wait, which was nice. And the food was delicious! We got the chicken bowl and brisket bowl, and both hit the spot. The seasonal brisket was on point! Staff was friendly too. We will be back. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Austin, Texas

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Guy was kinda struggling to roll my burrito due to the fact it had (if I had to guess) close to a full cup of sour cream in it. I hate complaining or "sending food back", however in this case I felt obligated to say something because it genuinely looked like they were trying to wrap sour cream SOUP in a tortilla. The guy at the cashier seemed pretty appalled by my request and the guy that had to remake it refused to make eye contact with me and blatantly ignored him when I apologized once again saying it was just too much sour cream, and thanked him when he was done. He all but threw the new burrito at me. I always try to be as polite as possible so when someone goes out of their way to try to make me feel like garbage, I'm kind of at a loss for words. Was excited about my tasty burrito but now I'm just really offended and in a bad mood. read more

Horrible service, horrible food quality at this location & horrible portions. A skinny white man was the only one making the food, a customer in front of me ordered 2 bowls, while he was still working on those bowls he took my order & was rushing me asking what type of beans, meat & vegetables. I didn't understand his rush because he was still working on the previous customer & there was no one behind me. After i told him what i wanted he made me the smallest bowl i've ever had. The last scoop of rice which wasn't the full scoop, the last scoop of chicken which was small & super dry. The station was messy with vegetables & sauces falling in each others containers, it was gross. How disappointing because i each Chipotle often. Never returning to this location again. read more

This place is annoying . They barely pack your bowl with any thing . They are very stingy read more

Chipotle Mexican Grill - Mexican Near Me - Austin, Texas

I'll preface this with the fact that I am STARVING right now. Just went to pick up my veggie bowl (i ordered in the app and added every ingredient available), drove all the way home, sit down to eat, open the bowl, and all I see is brown rice. That's it. Nothing else. Brown rice. Lonely brown rice. What kind of lunatic orders plain brown rice? Not me. I'm so hungry and was really looking forward to a delicious meal. I feel like I'm being punkd. They won't answer the phone. The chat bot on the app won't help. Very disappointed and very hungry. read more

Chipotle Mexican Grill - Veggie bowl with guacamole, extra black beans, every salsa, cheese, sour cream. - Mexican Near Me - Austin, Texas

The gm at this location is a true gem. She is so incredibly kind to my child and makes him feel so special. Any business should consider themselves lucky to have such a great employee and exemplary representative. read more

If you go after 8pm you should expect a lack of options and the service to take a while.

I come here very often and enjoy the food but today when I ordered the new honey chicken, it tasted burnt. It made my food taste like charcoal and I had to pick out the chicken. Aside from that the food was very good. read more

I placed a mobile order with a pick up time of 11:10am. I didn't get my order until 11:22am. I arrived at 11:11am and I was told my order hadn't been started yet. Two walk in customers were helped before my order was started. I wouldn't have minded standing in line if that would have been faster, but the crew wasn't communicative and were more reactive to their foot traffic than proactive. If you mobile order, it may not be ready on time. read more

This is my 1st time leaving a bad review ever! But the manager ( yong guy) was super unprofessional I had an issue w my plate, The chicken al pastor had a weird texture and felt like i was chewing gum, , anyways all I wanted (after one bite) was to exchange it for something else, I was very hungry and he didn't want to exchange it saying was nothing wrong with it and suggested to get a refund. So I did but now I need to go somewhere else to eat. He was very rude. This never happened to me before. The rest of the employees were fine and they felt embarrassed. Friday 6/14 @ 6:10pm approximately read more

Me and my wife love Chipotle, wonderful options of choices and a fair amount of food they hand serve you!

Arrived to be told the line is closed. online orders only for 2 to 3 hours while they wait for crew members. Chipotle, get your act together pls. read more

Chipotle Mexican Grill - Chipotle line closed. - Mexican Near Me - Austin, Texas

sitting here for nearly an hour waiting for the steak to be made, very unorganized location would not recommend, got home and the steak felt 5 hours old and unseasoned this is garbage food read more

Walked in and they were cleaning up and told me they closed early bc they "ran out of food." Which sounds like, we just wanted to go home. It is so obnoxious and unprofessional to plan to eat somewhere and walk in and they do not stick to their posted hours. read more

Never had to leave a bad review before but yall need to do better. Hire more people or something. No sense of urgency and no one talking to the customers. Food is never on time for online orders and no one standing at the counter while walk in orders come in read more

I would give 0 stars if i could. was here at 10:44am to get food before work (opens at 10:45). the doors didn't open until 11:10am. staff was looking at a 10+ person line at the door & laughing inside. meanwhile shouting togo order names but not allowing guest in out of the heat. yall need to do much better. I will definitely not waste my time and return to this Chipotle Location again. 5/24/2024 read more

Yummmm Burrito was 100 DAMMMMITTTTTTT I LOVE CHIPOTLE! This location is efficient and clean read more

Customer service is awful in this location. I've been here many times where they leave the food Out in the cold. They like to close the store early meaning they would rather run out of what they have instead of keeping the food fresh. They always have all their employees playing music and cursing at each other when there's kids around and families. I'm not sure if this is a problem from poor management or what but this location needs upper management help to train their employees the right way of doing Business. read more

They are always out of at least one thing. Last time they ran out of steak, this time they had no veggies. It's 1 pm on a Sunday, you should not be running out of things that early in the day. Steak was also cold read more

Ordered a take out and they always mess up on my orders. This is my last time eating or ordering Chipotle especially at this current location. The service is very poor, they forgot items and question you on the ingredients missing. I ordered 3 bowls and 1 of the bowls were missing and when I went up there they were questioning me and were refusing ti give me my order missing. Not to mention my entire order was wrong! It's really upsetting to spend the money you've spend and not even be satisfied with quality, service, and food. Cabo bob's is do much better! read more

Placed an order on their App for delivery . First, the eta was to be only 27 and turned into an hour, Second, food was cold, and lastly the order was wrong. Tried to call and no one answers, instead they have to go through a chat line, which is totally useless. Completely disappointed and disgusted! read more

No ice, out of everything. Offered TOFU rather than steak lol. Sad way to run a business. Long wait and everyone just standing around. Stay away from this mess until they get their steak together. Really bad! Worst disgusting mess ever. Tried to call and get a computer and no way to speak to a human. Run from this mess! read more

Chipotle Mexican Grill - How appetizing - Mexican Near Me - Austin, Texas

Terrible location! I order a chicken quesadilla often and it's suppose to be only an online purchase (meaning it should be ready when you arrive) and it NEVER is. What's the point of only being able to order online and they make it right in front of you. Plus it was looked like they just slapped my order together, not to mention it was NOT cooked. Literally shredded cheese still inside. This location needs to do better read more

Chipotle Mexican Grill - Terrible - Mexican Near Me - Austin, Texas

This place sucks. They'll switch to online order only whenever they feel like...? Staff is rude. Manager doesn't know what the job description means. If you want Mexican, go to serranos close by...save yourself the time and disappointment. This chipotle sucks.... Chipotle in general is my favorite place. Plenty of awesome locations but this one......ASS. read more

I was so excited to get a chipotle in Kyle. I have been a few times since the opening of this location. Every time there is some issue. Long wait for products to be ready. Tonight I came in there were at least 20 people waiting on to go orders. I get in line people in front of me are waiting on meat to cook. They tell me 5 min for rice then they say they are out of guacamole and sour cream. That's when I decided to leave. Someone needs to be managing this location. Looked like the manager as avoiding customers... I understand why. read more

Had a great experience at this location. The other reviews made me hesitant to stop at this specific one, however the customer service I received was amazing. Ishmael specifically was attentive, efficient and professional. I don't visit chipotle as often due to increasing prices/ skimpy portions, however today I feel I received the full value of my meal. read more

Guy who runs the location was very rude to me, everyone else is cool. If the guy with the super wack traditional tats and bruises on his face makes you a burrito, you are about to get screwed on meat. Asked bro for a fork and he told me they were out with a smug smile on his face, not how you treat customers. Everyone else is very nice, i'll try to avoid this place from now on, and you probably should too. read more

worst chipotle ever! do not go here .... worst experience ever! The guy named "LEO" had the worst customer service idk who hired him but worst idea... the portions were so small like if they owened the company, not only that but I found a bay leaf in my bowl something i had never experience. They were out of ice and I asked kindly and they gave me the dirtiest look ever. Their "Aguas frescas " tasted expired. The entire place was really dirty trash everywhere tables weren't cleaned at all . If I could rate this place it's a negative 10.... I repeat DO NOT GO THERE NOT WORTH YOUR MONEY ! The staff needs to be retrained for customer service.!! read more

The one star reviews are pretty accurate folks! I don't know where to start- attitudes, barely filling up my $13 bowl, or the fact that the beans were running out with no intentions of grabbing a a full fresh bin??? How is this acceptable? I'm sure management reads the reviews. Why has nothing changed from 5 months ago? Why should I feel I inconvenienced your employees by walking in and ordering food from this establishment? The rudeness from your female employees is unacceptable. read more

Wow I don't even know where to start with this location. First of all, this is the second time I've come in well over an hour before closing, and they somehow don't have any chips??? Second, everybody in there has the nastiest attitude. They're extremely stingy and will not fill up your bowl. This location closes at 10, so why are the employees already stacking chairs an hour and a half before closing??? Save your time and money and go to Cabo Bob's or go to the Chipotle on Stassney. Would get negative stars if I could. read more

I placed my order online and one of the burrito bowls was wrong. They used an item from a prior order. The bowls were not stuffed full like we had received before. I ordered a salad and didn't get a dressing. So sad. And something in the bowl was excessively salty. I love salty food but it was a bit much. Not happy with this visit. read more

Average Chipotle. Food was all fresh, the portions were smaller than I would've typically expected but not significantly so. Everything was delicious! read more

Reviews are VERY accurate. Customer service is AWFUL. So nasty & so bothered. Walked in & the lady at the front told me I can only order online and then when I asked how she acted as if I was dumb. I had to download the chipotle app and then wait close to 30 mins for my food. When I got home my whole order was wrong. What a joke. read more

Damn this location is straight basura. The employees always have an attitude, they act like I'm bothering them when I'm just trying to order my food, the portions are pretty bad, they always run out of stuff when it's nowhere near closing time. It's the closest one to me but I'm about to start driving further out than deal with this hot mess of a store haha. read more