Walked in at 1:18PM. Lunch time. No white rice. Said it would be 10 minutes 20 minutes ago. Still waiting for white rice. It's a lunch rush on Friday and you have no rice. It's literally a staple of this restaurant. Only reason I'm waiting is my picky eater and I've been waiting 20 minutes already. Favorite part. I asked how long it would be and the answer was "it's cooking". Such a friendly place. The line is 10 people deep and we are still waiting. read more

I've been to this Chipotle location about a dozen times, and truly wanted to give them the benefit of the doubt, but I've been disappointed more times than not when eating here. The overall cleanliness of this location, from the dining area to the food assembly line, always appears to not be well kept. I've been trying to order crunchy tacos my last few visits but consistently get told they are out of hard shell tacos. There's always something that's missing or "off" each time I come here. My biggest complaint is the lack of portions I receive almost every time I come here. I've been to many Chipotles over the past decade and my portions here are consistently less than average. I have had multiple burritos that have so much tortilla space left, and these are all double meat burritos with plenty of toppings. The employees overall are friendly but the overall experience here is average at best. I debated about writing this review but last night's subpar burrito size was my point. read more

Chipotle Mexican Grill - Burrito w/ rice, pinto beans, steak, chicken, lettuce, and cheese - Mexican Near Me - Austin, Texas

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Not sure if this place always looks like this or not, but it could've been the dinner rush they were trying to keep up with the Food on walk-ins, but they weren't even cooking more chicken. They had to get it from The to go on multiple things are out or look like they have been sitting the trash cans were full, and they were restocking the forks and napkins. I'm sure I'll be back. Nothing that traumatized me. read more

Parking is a pain anywhere at this mall but the server went out of their way to give me a little extra portion bc they didnt have the protein I wanted ready to serve. Friendly and efficient service. Clean location with a selection of beverages I haven't seen at a lot of locations. read more

The white big ish girl was stingy with my portions and was rude when asked a question . read more

Chipotle Mexican Grill - The lil amount of food they gave me ! - Mexican Near Me - Austin, Texas

Located off of frontage road, this location is in a safe section of town and relatively easy to get in and out of (I-35 becomes this issue, but IYKYK). The place is low key and with a somber vibe. I've never seen a long line rather when there are a few people it moves quickly, although I've watched challenging customers try to irritate them. I have visited the shop several times; right as they opened at 11am on Mon as well as mid-day on the weekend and it was always very clean; inside and out along with the assembly line. As a note, the people that served me were extremely nice and always smiling. They made the experience very pleasant. Next the gentleman making my burrito was fast and willing to barter with me (I didn't get beans so I got extra rice - no charge). He loaded me up on the chicken which I very much appreciated. Checking out was quick but I'll admit I didn't get a soft drink but the area looked well stocked at opening and clean. As for the flavors, I got two orders of the guac and chips. The guac was a bit heavy on the lime and yes a little light on the onion while it was chunky. True guac is more like a salad with tomatoes which is what I prefer and how I make it, but overall, I think Chipotle does a good job as most would probably love it. The chips were crispy with a touch of lime and salt. Perfect as always. As for the burrito, this one was finally big again, compared to out of state versions. The tortilla was warm, plenty of juicy chicken, fresh pico, perfectly cooked cilantro lime rice, cool sour cream, shredded cheese and you get the point. I had them make it how I like it and it turned out perfect b/c it was fresh and the chicken wasn't over cooked. Besides the rush hour I-35 traffic which isn't really their fault, Chipotle did me right and the unsung heroes were the staff that were really nice. Again, I wasn't there when it was busy, giving the protentional to be dirty and the staff to be in the "weeds" (sorry former chef talk) so I can only say it was a good experience and I have nothing negative to say. To "wrap up" (see what I did there?) this restaurant will give you big burritos of fresh food and if you're like me at 180 lb man, a burrito that lasted for 2 lunches. Give them a shot if you get the itch, I have no complaints. read more

Order a delivery order 3 times waiting for almost 3 hours because they kept saying that the order was taken/not there wasted 3 delivery time and my time had to drive there myself to pick up the order because they can not pick up the phone and no one can help unless you go there in person HIGHLY DISAPPOINTED!! read more

I've never had such horrible service at a Chipotle before. Incredibly insane how rude the line staff are. They made it seem like me asking for sour cream was such a hassle to get a new tub. Rolling eyes when i said I can wait for product to be ready?? I never leave a review but this was actually crazy. read more

Honestly, this Chipotle location has serious cleanliness issues. The counters are consistently filthy, and during my last visit, an employee used the same gloves to handle the cash register and make burritos. I definitely wouldn't recommend eating here. read more

I went into the Chipotle at South Park Meadows this morning to grab a burrito. They were already off to a bad start, the doors opened 15 minutes late, and by then a small group of us had been standing outside waiting. When I finally got in and started ordering, I noticed they were already out of cheese. How does that even happen first thing in the morning? I worked at Chipotle in high school, and cheese is one of the easiest things to prep. I'd understand if it was something like guac, but grating cheese? It would've taken someone 3 minutes to get what I requested. (If that) I ordered a half barbacoa / half chicken burrito anyway, and the total rang up to $17. I mentioned the price to the clerk, and he nonchalantly said, "Yeah, that's it." Before I could even ask for a receipt, he tossed it straight into the trash. When I got home and did the math, I realized I had been completely overcharged. At that price point, I might as well have gotten double barbacoa. I've had bad experiences at this location before, but this was my final straw. I'll drive to the one in Kyle before I come back here again. TLDR: $17 for disappointment wrapped in foil. read more

We came into this Chipotle because my daughter was craving it. When we went in I saw the sign for the chipotle honey chicken and decided I wanted to try it. Sadly I was informed that it was a seasonal item but it was still on the board, but I was just on the site and you can in fact order it. Was it a seasonal item after all? I can't answer that because I wasn't able to get it. I then went to my ole faithful and got a veggie bowl, while my daughter got a steak bowl. She was in front of me and when she got to the cheese section, she asked the worker did they have more cheese and she was told they were out of cheese? My daughter then told them that she was down with her bowl. But how are you out of cheese and it was only 7P? I asked the worker if I could get the remainder of cheese that was in the tray for my bowl. 1 veggie bowl & 1 steak bowl both with queso cost me about $26 and I was shocked about that. When we went to get silverware all the plastic utensils were were from the drink dispensers, so my daughter asked if there were any forks not wet and they told her they were out of forks. I ask again how are you out of utensils at 7P? I told her we had silverware at home and proceeded to head home. While eating at home I questioned if her rice tasted weird and we came to the conclusion that it was not cooked all the way. The store didn't look that clean and the worker behind the counter making the bowls was chewing gum, just saying what if the gum fell in the food? All the silverware didn't match the stickers but they were wet so why would I want it. I don't think I will be back to a chipotle in general due to it always being something. read more

The people and service has always been pretty good here. Not sure what all the negative reviews are for it's Chipotle. I know in the past they had some weird staffing issues but that was awhile ago it's been pretty good and consistent since then. read more

We ate here about a week or so ago and very much enjoyed it. We could walk up to the counter and order with a minimal wait, which was nice. And the food was delicious! We got the chicken bowl and brisket bowl, and both hit the spot. The seasonal brisket was on point! Staff was friendly too. We will be back. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Austin, Texas

Guy was kinda struggling to roll my burrito due to the fact it had (if I had to guess) close to a full cup of sour cream in it. I hate complaining or "sending food back", however in this case I felt obligated to say something because it genuinely looked like they were trying to wrap sour cream SOUP in a tortilla. The guy at the cashier seemed pretty appalled by my request and the guy that had to remake it refused to make eye contact with me and blatantly ignored him when I apologized once again saying it was just too much sour cream, and thanked him when he was done. He all but threw the new burrito at me. I always try to be as polite as possible so when someone goes out of their way to try to make me feel like garbage, I'm kind of at a loss for words. Was excited about my tasty burrito but now I'm just really offended and in a bad mood. read more

Everything needs work constant long lines due to inefficiency no kind of common sense, needs improvement on their organization skills manager supposedly has 11 years working there can't say that it shows read more

Staff is always super nice and welcoming and the portions are good. Definitely my favorite Chipotle location I've been to

This place is annoying . They barely pack your bowl with any thing . They are very stingy read more

Chipotle Mexican Grill - Mexican Near Me - Austin, Texas

Horrible service, horrible food quality at this location & horrible portions. A skinny white man was the only one making the food, a customer in front of me ordered 2 bowls, while he was still working on those bowls he took my order & was rushing me asking what type of beans, meat & vegetables. I didn't understand his rush because he was still working on the previous customer & there was no one behind me. After i told him what i wanted he made me the smallest bowl i've ever had. The last scoop of rice which wasn't the full scoop, the last scoop of chicken which was small & super dry. The station was messy with vegetables & sauces falling in each others containers, it was gross. How disappointing because i each Chipotle often. Never returning to this location again. read more

I'll preface this with the fact that I am STARVING right now. Just went to pick up my veggie bowl (i ordered in the app and added every ingredient available), drove all the way home, sit down to eat, open the bowl, and all I see is brown rice. That's it. Nothing else. Brown rice. Lonely brown rice. What kind of lunatic orders plain brown rice? Not me. I'm so hungry and was really looking forward to a delicious meal. I feel like I'm being punkd. They won't answer the phone. The chat bot on the app won't help. Very disappointed and very hungry. read more

Chipotle Mexican Grill - Veggie bowl with guacamole, extra black beans, every salsa, cheese, sour cream. - Mexican Near Me - Austin, Texas

The gm at this location is a true gem. She is so incredibly kind to my child and makes him feel so special. Any business should consider themselves lucky to have such a great employee and exemplary representative. read more

If you go after 8pm you should expect a lack of options and the service to take a while.

I come here very often and enjoy the food but today when I ordered the new honey chicken, it tasted burnt. It made my food taste like charcoal and I had to pick out the chicken. Aside from that the food was very good. read more

This is my 1st time leaving a bad review ever! But the manager ( yong guy) was super unprofessional I had an issue w my plate, The chicken al pastor had a weird texture and felt like i was chewing gum, , anyways all I wanted (after one bite) was to exchange it for something else, I was very hungry and he didn't want to exchange it saying was nothing wrong with it and suggested to get a refund. So I did but now I need to go somewhere else to eat. He was very rude. This never happened to me before. The rest of the employees were fine and they felt embarrassed. Friday 6/14 @ 6:10pm approximately read more

I placed a mobile order with a pick up time of 11:10am. I didn't get my order until 11:22am. I arrived at 11:11am and I was told my order hadn't been started yet. Two walk in customers were helped before my order was started. I wouldn't have minded standing in line if that would have been faster, but the crew wasn't communicative and were more reactive to their foot traffic than proactive. If you mobile order, it may not be ready on time. read more

Arrived to be told the line is closed. online orders only for 2 to 3 hours while they wait for crew members. Chipotle, get your act together pls. read more

Chipotle Mexican Grill - Chipotle line closed. - Mexican Near Me - Austin, Texas

Me and my wife love Chipotle, wonderful options of choices and a fair amount of food they hand serve you!

sitting here for nearly an hour waiting for the steak to be made, very unorganized location would not recommend, got home and the steak felt 5 hours old and unseasoned this is garbage food read more

Walked in and they were cleaning up and told me they closed early bc they "ran out of food." Which sounds like, we just wanted to go home. It is so obnoxious and unprofessional to plan to eat somewhere and walk in and they do not stick to their posted hours. read more

Yummmm Burrito was 100 DAMMMMITTTTTTT I LOVE CHIPOTLE! This location is efficient and clean read more

Customer service is awful in this location. I've been here many times where they leave the food Out in the cold. They like to close the store early meaning they would rather run out of what they have instead of keeping the food fresh. They always have all their employees playing music and cursing at each other when there's kids around and families. I'm not sure if this is a problem from poor management or what but this location needs upper management help to train their employees the right way of doing Business. read more

They are always out of at least one thing. Last time they ran out of steak, this time they had no veggies. It's 1 pm on a Sunday, you should not be running out of things that early in the day. Steak was also cold read more

Ordered a take out and they always mess up on my orders. This is my last time eating or ordering Chipotle especially at this current location. The service is very poor, they forgot items and question you on the ingredients missing. I ordered 3 bowls and 1 of the bowls were missing and when I went up there they were questioning me and were refusing ti give me my order missing. Not to mention my entire order was wrong! It's really upsetting to spend the money you've spend and not even be satisfied with quality, service, and food. Cabo bob's is do much better! read more

Never had to leave a bad review before but yall need to do better. Hire more people or something. No sense of urgency and no one talking to the customers. Food is never on time for online orders and no one standing at the counter while walk in orders come in read more

No ice, out of everything. Offered TOFU rather than steak lol. Sad way to run a business. Long wait and everyone just standing around. Stay away from this mess until they get their steak together. Really bad! Worst disgusting mess ever. Tried to call and get a computer and no way to speak to a human. Run from this mess! read more

Chipotle Mexican Grill - How appetizing - Mexican Near Me - Austin, Texas

Placed an order on their App for delivery . First, the eta was to be only 27 and turned into an hour, Second, food was cold, and lastly the order was wrong. Tried to call and no one answers, instead they have to go through a chat line, which is totally useless. Completely disappointed and disgusted! read more

Terrible location! I order a chicken quesadilla often and it's suppose to be only an online purchase (meaning it should be ready when you arrive) and it NEVER is. What's the point of only being able to order online and they make it right in front of you. Plus it was looked like they just slapped my order together, not to mention it was NOT cooked. Literally shredded cheese still inside. This location needs to do better read more

Chipotle Mexican Grill - Terrible - Mexican Near Me - Austin, Texas

This place sucks. They'll switch to online order only whenever they feel like...? Staff is rude. Manager doesn't know what the job description means. If you want Mexican, go to serranos close by...save yourself the time and disappointment. This chipotle sucks.... Chipotle in general is my favorite place. Plenty of awesome locations but this one......ASS. read more

Had a great experience at this location. The other reviews made me hesitant to stop at this specific one, however the customer service I received was amazing. Ishmael specifically was attentive, efficient and professional. I don't visit chipotle as often due to increasing prices/ skimpy portions, however today I feel I received the full value of my meal. read more

I was so excited to get a chipotle in Kyle. I have been a few times since the opening of this location. Every time there is some issue. Long wait for products to be ready. Tonight I came in there were at least 20 people waiting on to go orders. I get in line people in front of me are waiting on meat to cook. They tell me 5 min for rice then they say they are out of guacamole and sour cream. That's when I decided to leave. Someone needs to be managing this location. Looked like the manager as avoiding customers... I understand why. read more

The one star reviews are pretty accurate folks! I don't know where to start- attitudes, barely filling up my $13 bowl, or the fact that the beans were running out with no intentions of grabbing a a full fresh bin??? How is this acceptable? I'm sure management reads the reviews. Why has nothing changed from 5 months ago? Why should I feel I inconvenienced your employees by walking in and ordering food from this establishment? The rudeness from your female employees is unacceptable. read more