First of all, anyone who isn't familiar with this location should be warned that parking is not easy to come by!! Now that we got that out of the way I can tell you about my great experience here this week. First of all, the place as so unbelievably clean (all Chipotle's are). The staff kept what seemed like an aggressively long line moving that what could have been a 20 minute wait was more like 5! The staff was extremely accommodating to wanting a burrito bowl but wanting a tortilla on the side, salsa on the side and other random picky eater requests. I walked out with a very filling and delicious meal withing about 6 minutes and only spent about $8. Chipotle can do no wrong in my book and this is now my favorite location! read more

The poor girls behind the counter are constantly getting harassed by the homeless who have no regard for standards or ethics, and will walk in and beg for money to those waiting to order or who are eating, they run in with cups and fill them from the fountain. Corporate refuses to send them a security guard which they desperately need, leaving a team of teenage girls who are just trying to make burritos in a difficult position One of them even said that they have repeatedly asked for a security guard, but management does not seem to care Food is what you expect from chipotle, but the ambiance of a soup kitchen is what really ruins it for me read more

Ah, I should have checked the reviews prior to entering. I am actually typing this as I am eating here. Ok so, I was desperately trying to cool down. I went here. upon entering, the women are chatting. Not a Hi! Howdy! how are you? I'll be with you in a moment. nothing. A person ended up helping me 4 minutes later. "Seems like you're the only hardworking person here." I tell her. Then another woman is taking temps. With the same thermometer and wiping in between with what i assume is a clean wet towel ... idk how it normally works but thats cross contamination no? Then upon getting to the register. the cashier slowly brought the food over and i asked if i could get a drink with the bowl. She rolled her eyes at me. Ah I should have left but I was hungry. The food is really good as is the drink. The place is very spacious with lots of empty tables. I think they overheard my conversation with my relative as I replayed the yelp review to him. An employee started cleaning tables. I noticed another yelper mentioned getting the same treatment with them "acting like I was the health inspector." But, I'm not a health inspector. I'm a yelper. read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Austin, Texas

Stopped here for a quick dinner on our way to a trivia night at a rooftop about a block away. There was no line when we arrived. Seating is ample! Burrito was made and wrapped well. Staff was orderly. Food delicious as always. read more

This is in a downtown are, so parking is nearly impossible. Not their fault. The Good: The place was clean The Bad: I had never visited a Chipotle before and would never visit any of their locations again. The food was awful and the service was terrible. Ordering was like pulling teeth. None of this people should be dealing with any other human. The Ugly: The menu is extremely limited. By me been ex-military, I could eat better at any Army facility than there. They can make MRE look good. Taco Bell have better variety and I distaste Taco Bell. If I could give this place zero star I would. There is nothing Mexican about this place read more

Restaurant was very clean when we walked in.  The food looked very fresh, and the employees were eager to serve us. Unfortunately, we just popped in to cool off for some drinks, so we did not have the food. However, the auga fresas were very tasty--especially the lemonade. read more

See all

This is really the worst chipotle I've ever been too. We never even got to order, we stood in line and the 2 workers just stared at us and the people in front of us and ignored. Nobody greeted us, after standing in line for about 8 minutes we just left. It was so awkward and we felt like they were really irritated that we were there read more

walked in to get a protein bowl. stood at counter for more than 5 minutes. employees were arguing with one another. If i were a food safety inspector, i would shut this establishment down. serving utensils handles were in the food, food and other debris were everywhere. very dirty. countertops. person that was coming up to counter, removed his gloves. did not wash his hands before putting on new gloves. made a hard pass on food. got a bottle of water so i could get the bathroom code. bathroom was dirty as well. wished i took pictures to emphasize the nastiness of this place. read more

One of the better chipoltles I've been to. Have all ingredients. No line. Pleasant people. Surrounding area is rough though

They give out toddler sized portions, looks like a child's plate at a party. I asked for another scoop of rice with that small a** spoon they use, and he looked at me dumb and was hesitating. Like come on, Half the bowl was still missing I could see the bottom of it. Ridiculous and the line was like 50 people long read more

This was my first time enjoying the delicacy of Chipotle Mexican Grill, and all I can say is "Wow"'. The tantalizing taste I experienced when the chicken burrito with rice, pinto beans, cream, and corn was life changing. I sincerely do not believe I will ever taste a burrito quite like this one, and I am excited to come back and try the other flavors they have at this establishment. The customer service was superb, but I unfortunately do not remember any of their names. Would definitely recommend this restaurant since I've never heard of it before and people should definitely hop aboard this chipotle train. read more

Chipotle Mexican Grill - Chicken Burrito - Mexican Near Me - Austin, Texas

See all

Not even half scoop of steak. Rice and beans were cold. To top it off employees are rude

Positively the slowest most disorganized Chipolte I have ever been too. Slow slow slow!! Orders never ready on-time! read more

The Portions sizes suck and way overpriced for what you receive. I won't waste my time eating her again.

This place sucks. Placed online orders for pickup, in still here 20 minutes later no food and they are out of a TON of stuff and I'm still getting charged for it! Make it available on the app to show what your location is out of! This place SUCKS!!! I would give it a zero if I freaking could! read more

Always had chipotle as a go to when needed a quick good meal. Today completely disappointed this is just unsatisfactory. I don't know what happened but this ruins it. I went and picked something else up better that was more appealing looking read more

Chipotle Mexican Grill - This isn't double rice like I ordered. And doesn't even look like a full order. - Mexican Near Me - Austin, Texas

I asked for drinks and did not give me a single drink plus they put different chicken that I didn't want and we got 1 side of sour cream but asked for 3 read more

If I could give this chipotle more stars I would!! My boyfriend and I order take out from this chipotle at least once a week and every time we order, it's exactly what we're looking for... we have never ordered online and gotten anything less/different for almost six months now... great customer service! read more

Excellent and delicious food! Fast delivery. Great place to dine or order out! We enjoyed all the food snd have ordered several times since the pandemic. Great customer service snd delivery time. read more

Bad!!! Found a hair in my chicken!!!! Ordered the burrito bowl with chicken and there was a hair on one of the chicken pieces. Yuck! Disgusting! Can't imagine eating at a chipotle ever again in my life! read more

Chipotle Mexican Grill - Hair in chicken!! - Mexican Near Me - Austin, Texas

So, I'm biased. I'm a loyal Chipotle customer! Since everyone knows what Chipotle is and most locations are the same in quality of food and service, I normally would not write a review. BUT I currently work at the Capitol, and got to this Chipotle quite often for lunch! And they've always been great but today they went above and beyond!! I left my wallet at work and I told them I would walk back to the office to grab my money and then come back for my burrito! They said absolutely not and comped my burrito! I'm going to leave a big tip next time I'm there! read more

Relatively cheap downtown lunch option: Check Portion size = big: Check Ability to order online to bypass giant lunch crowd: bingo. Save yourself half an hour by ordering online and picking it up at the side window. You'll thank me later. read more

Good Stuff, but when you add in a drink, chips or any other extras, lunch will cost you over $10. Since it is such a belly stuffer, I usually only eat here when I am very hungry, or know I will not have time or access to food later in the evening. Lines get longish, but swift. They will take your order in line and let you pay via credit card before you ever get to submit your order to the person who makes your food. Lots of seats in the dining room with big windows and natural light. read more

Chipotle Mexican Grill - 8th & Congress - Mexican Near Me - Austin, Texas

Exhausted and tired after a busy day running around Austin and we just wanted an easy dinner. When we got there they had just finished making new rice and the steak was out. The girls at the front were really nice and gave us free drinks while they made us fresh steak. It took about 4 minutes. By the time we left all of the food was fresh. It was one of the best burrito bowls I have had. read more

It's a freaking Chipotle and not really ever my first choice for lunch, but let me tell you a thing: I've been here three times now since starting my new job in January and they are reliable as heck. That's like more times than I've eaten at a Chipotle in the past year, okay, so you know I'm not messing around. I value consistency in my life and this place is always consistent. If the line is long, they've got the process down to a tee and it moves very quickly. They're excellent at getting people their food in a timely and efficient manner. My burrito bowls are also always consistent - same amount of each food item each time and it's wonderful. You don't have to worry about getting that one person who is stingy with the meat or something because nobody is stingy with anything. Everything just works exactly the way you would expect it to work. That's basically the only thing I could ever ask for when eating fast food and this place nails it. Consistency is key and now they've got themselves a repeat customer. read more

I enjoyed my visit to Chipotle. I thought the Burrito was great and tasted fresh, the price wasn't too bad, and the staff was patient with me (I was a Chipolte virgin). I'll come back here in the future if I happen to be near one at lunch time--but I wouldn't make any special trips. Here it comes.... ready?..... ok...... Its better then Freebirds. There...... I said it. read more

For a chipotle downtown austin they tend to run out of everything, today they didn't have meat or chicken, whoever is in charge of their ordering really need to do a better job. And I eat here weekly and every week they manage to run out of something. read more

Once you've tried it, you know what you're going to get every time, and that's comforting if you like it -- and I do. Big burritos, biggish tacos, or a slightly lower carb version in a bowl with your very basic selection of fillings. I like the chunky toppings (pico de gallo and corn salsa), but the smoother salsas aren't exciting, and they water down a burrito that's likely to get soggy anyway if you can't finish it in one sitting, as I often cannot. They put too much rice on the burritos -- I always ask for half a scoop. If I didn't get the veggie, which comes with guacamole, I'd hate to pay extra for it. I always get my food to go at this location, and I've never had to wait in line, but that's likely because I've always come closer to 1:30 or 2, not peak businessman lunch hour. Filling and tasty, but nothing spectacular. read more

I always go to chipotle, one of my favorite spots, but avoid this location, the service was horrible, the workers behind the counter were very unfriendly, they told my daughter she couldn't get an extra tortilla. My daughter is 11, give me a break!! read more

I prefer FreeBirds to Chipotle, but in a pinch for a big burrito with lots of fixin's, Chipotle will do the trick. I actually think many of the materials available for your burrito pleasure are superior at Chipotle. Also, the atmoshpere is a little less outlandish and even when it's crowded, there is generally a place to sit. That said, I think that Chipotle may as well be a fast food burrito stand. The employees of the locations I have been to seem to be doing what is expected of them and little more. Plus, some of the sauces/salsas fail to excite me the way FreeBird's offering often do. Chipotle is a decent place to get lunch, and I eat there on occassion. However, the difference in "food and attitude" between here and Freebirds is that I never say, "Man, Chipotle sure sounds good" but rather, "I'm in the mood for a burrito and Chipotle is nearby." 3 stars. read more

I greatly appreciate the amount of seating they have at this place, and for that I salute you. to many places downtown are to small for lunch time crowds. And for all the fast food burrito places, this place really has the most fresh tasting and well seasoned food. I'm a fan of both the carnitas and chicken. Two things needed: 1) more options (I can't even thing of what these options may be, but I like choices and they don't have many) 2) frequent visitors cards (granted I don't visit here alot, and I always forget to get the stupid cards stamped, but they should have it anyway) read more

I'm embarassed to admit that I like food made at a restaurant owned by McDonald's...but Chipotle inspires me to do just that. Tasty fast-food Mexican fare served up just the way you like it - as a burrito, a salad, in tacos, or as a "bowl" (a burrito w/o the tortilla). You can get a delicious, fresh, very filling meal in minutes for around $6; choose your meat, your beans, your salsa and veggies, give them a yea or nay on cheese and sour cream, they throw it together with some fluffy rice, and you're good to go. It's right downtown, so the line gets long, but they've got the service down to such a tee that it moves super fast. Also, it's walking distance from my office, so I can hoof it there and back and walk off 1/10,000th of my meal that way. read more

Closed Saturday & Sunday?! What?!! These hours shouldn't be downtown Austin. Move to this one to the country & put in a REAL Chipotle!

Why do people who profess their hate for McDonald's set foot in here, let alone review this place? I profess my love for Chipotle. A great place to get a cal-style bigass burrito. 1000+ calories of pure meaty joy. I really recommend the barbacoa -- I went to this place for years before trying it and it is awesome! The chicken is very good too. The beef is a little on the tough side, and the carnitas is not good unless you really like plain pork. Other pluses: rice is very tasty, black beans have good flavor, hottest salsa is very hot, they serve beer, and even when the place is packed you get your food very fast. Minuses: their price for adding guacamole is like $1.50, luckily I don't like guacamole on burritos! It's also common to have the staff ask you two or three times what type of meat you want. And after eating a whole chipotle burrito, you want to crawl into your cave and hibernate for the winter. That may be a plus. I slightly prefer Freebird's only because they offer tons of fresh cilantro as a topping, and Chipotle does not, and I'm a cilantro addict. The core burrito ingredients are slightly better at Chipotle, IMHO. Disclaimer: I love McDonald's. And all big evil corporations. read more

Looks like I'll be the first to slag on Chipotle... One of my biggest complaints is that they charge you for extra salsa. That's just nutso. This is Texas damnit! The burritos are more or less California/Mission style, the ingredients seem fresh and they are generally tasty. However, they just seem kinda boring to me anytime I've had one. I don't leave the place feeling satisfied. Full, but not satisfied. I also tend to avoid this place because they are owned by McDonalds. Freebirds is a step up for this kind of burrito (many more choices of ingredients), but I'd rather save a couple bucks and get a burrito at a local Taqueria instead. read more

Let me just say that you will be hard-pressed to find a cheaper, more efficient place for lunch in downtown Austin during the workweek. If you come here during the noon lunchtime stampede, be prepared that the line may be at the door. But believe me when I say that it moves fast! You will be through the line and paying in about 15 minutes, tops. I'm actually a big fan of this chain as a whole, as you can taste that their ingredients are fresh. And if you know what to choose, you can even get a decently healthy lunch (maybe just a little on the salty side). Hands down, best Chipotle establishment I've been to. Plenty of seating if you plan to stay and eat, the food is always fresh (and they're good about re-filling their ingredients in the assembly line), and the best part? They have the assembly line nailed perfectly. These are master burrito crafters here folks. And the even bester part? You can get delicious satisfaction for just $6.25. And the even BESTEST part?? You can accomplish this all in 15 minutes during your lunch hour. Thanks to everyone at this location for making my lunchtime hassle-free! read more

When I saw the billboards about the happy chickens and pigs, I had to go back and try it again. The meat is dang tasty and the rice has a clean, fresh, fluffiness about it. I still flog myself when I get home for eating the flesh of an innocent critter who was murdered for my gluttony, but it's pretty much worth it. When I heard Chipotle was owned by McDonald's corporation, I almost launched my half-digested burrito out the car window. Went home for some more flogging. But then I figured, screw that! If a big evil corporation is making the effort to be not-so-evil, then it's our job as consumers to show them it will pay off. So put your money where your mouth is and go eat yummy dead animals at Chipotle. One gripe: sometimes the food is kind of cold (like the atmosphere). Ditto: it's bigger and better than Freebirds. read more

Its always crowded. The line is always long. The fact that it is owned by Mickey D's is somewhere in the back of your mind. The burritos are expensive....but somehow, once you see the size and freshness of the human sized burrito you are about to purchase, all that goes straight out the window. I admit that I am seriously in like with Chipotle. The food never disappoints. You know what you are getting, you know the choices, you know it will be good and large. Nothings really wrong with it, except the price, and hey you are getting quite alot of food, so the cheap skate in me isn't complaining too much. Come here for a quick lunch on the go. You might be surprised by how much you like it. Warning: Think up alternate ways to eat the burrito. Sometimes it is so huge you can barely bite into it. Imaginative techniques must be employed. read more

I don't mind Chipotle. During lunch time on the weekdays, this place becomes loud and the line is long. They crank the music up which in turns everyone tries to talk over the loud music. The acoustics in the place doesn't help. My friend and I had to take our food to go because we couldn't stand how loud it is. It's helpful they have menus while you are waiting in line. Be ready to let the employees know what you want because they are quick in getting your food. read more

I feel like Austinites generally hate Chipotle, or love it. "OMG it's a chain wahhh wahhh." Myself, I love Chipotle. Always have, always will. Sometimes I just sit around and really, really want a taco. Or a delicious salad. Maybe some chips and guacamole. Yes, I work right next door to Taco Shack, so for all you people on here complaining about Chipotle, I suggest you go to Taco Shack for lunch time one day and then you will really see the goldmine that Chipotle is. It's usually pretty crowded, but I think the staff/management does a great job by moving the line along. Sometimes a nice employee will go down the line so you can pay before even ordering which really speeds things up. They also have a separate door for pick up orders-- not every Chipotle does these things kids. Really, the biggest downer for me is that Chipotle doesn't have queso. C'mon, if you're going to be a fast food "mexican" joint, at least bring on the queso. read more