Maybe it's just me, but this place is definitely not for everyone.
First off, I was suppose to have an appointment at 10am, but I was running late so I called...no answer. i called twice and still no answer. I got there around 10:15-10:20am and the door was locked, but it said opened. I started to leave but figured I'd try calling one more time, but I really wish I didn't....This was NOT a healing experience for me.
Initially I chose this place over all the other locations because people raved about how their pains were gone. I should have read even more reviews, but I didn't know Ming would be cracking my neck and back. I really hate it when people crack my neck. He didn't give me any warning that he was going to do it either. I had right back shoulder injuries from December and I just wanted to get a massage from someone who knew what they were doing. But after the massage, IT HURTS EVEN MORE. It never hurt when I was doing nothing, but now IT DOES. And I'm so upset because it was slowly healing and now I feel like I'm back to square one. He didn't even massage my back right shoulder THAT much when I asked him to.
I'm Chinese and thought this would be a really good place for me, but it was too hippie dippie and weird. He kept pushing me to do the higher priced items. At first he recommended the swedish massage, but I wanted to get work done on my feet as well. So I said the combo for $45, then he said told me to do the herbal oil massage for $55 because it would "heal" me. At this point, I was like whatever, but I wish I just left. I did tell him I had ankle issues too but I just wanted an overall feet massage. He said the combo included 50 min back/neck/shoulder + 20 min foot. He worked on my ankles only for literally a total of like 3 minutes.
Don't get me wrong, he was very polite. Like when I flipped from my back to front, he looked up. He was respectful and would excuse himself if someone else came to the front desk.
I'm not sure why this place has 5 stars or what kind of people come here, but I definitely recommend that you read all the reviews before coming. If you want a simple massage where they just get knots out, don't come here. But I wouldn't recommend this place mostly because I feel more in pain than ever and it just wasn't an overall pleasant experience.
UPDATE:
It is day 3 and my back is STILL IN SO MUCH PAIN. Before going here, yes I did have a slight back issue but it didn't really hurt. It was weak. BUT now it hurts!!!!!!
------
ANOTHER UPDATE:
After 2 weeks, my back is finally feeling a bit better, thanks to going to a licensed chiropractor and a heating pad. It's still in pain, but not as bad.
So they contacted me to apologize and see why my experience was so bad, but I wasn't really able to chat on the phone and said I'd call back. Later that evening, they texted me. I did request for a refund since I spent $55 and I did get my money back, which was really nice!
They're very friendly and kind to see how I was doing. However, this place is very unprofessional. When I asked for a refund, they asked me to remove my review on Yelp. However, I value honesty and I just could not remove it. I told them I would update it. And then they said how great Ming is and how they value him. But due to this Yelp review, they would have to FIRE him. WHATT?! To me, I was so in shock. They just told me they valued him and then said they'd fire him.....BECAUSE OF 1 YELP BAD YELP REVIEW? It makes me feel very skeptical on why this place had 5 stars prior to my review. Also, who would want to work somewhere who will fire them based off reviews on Yelp?! If it's a consistent thing, then I understand. But it still makes no sense to me.
My purpose to write this review is NOT to get any fired or close down any businesses, but it's just to inform people with proper information. It felt like they were trying to GUILT TRIP me for writing a bad (HONEST) review. Plus they should not have disclosed any information about the employee's employment status. It's just NOT PROFESSIONAL what so ever. They handled it extremely poorly and because of that, it just made me even more upset (and I'm the type of person who doesn't really get super upset). I know they were trying to be friendly and see if I was ok, but I just did not want to speak with them and they texted me a lot.
When I asked for my refund, they should have just said ok and left it at that. I probably would have updated it with a more positive experience, but they kept digging themselves deeper and deeper. They really need to go through an ethics training session. so I do hope they find this review informative and insightful. So they can handle situations much better.
From my own personal experience, I did not like this place. However, it could be much better for someone else. This is just 1 review. read more