Great place. Good therapists. Reasonable prices Clean facility Good parking Recommend highly read more

My masseur was the best she barely did anything I felt worse than then when I walked in that's money that was not worth my time

First time going it was ok it could of been better nice and polite ladies not the best but not the worst

For a place called "Relax Spa", you would think it would be relaxing. This place was anything BUT relaxing. This was absolutely the worst spa experience that I've ever had. In fact, I think this is probably also the worst customer service that I've ever seen. After purchasing a couple of massages through Amazon Local, I thought that I'd take my girlfriend there for a massage, as she'd never had a massage at a spa. I called on a Thursday and, not being able to book for the weekend (they were booked up), I booked for July 4th afternoon. My girlfriend and I drove out to the spa, only to walk in and be told that we weren't in the appointment book and that we should have called. What? Really? So, apparently I was hallucinating when I called and made my appointment? So, it's MY fault that he forgot to write the appointment down? The man then explained to me that he didn't have enough staff to handle our two massages, so, I figured there wasn't really any point in arguing back with him. Reluctantly, we accepted his offer to reschedule us for the following Sunday. Great first experience at a spa for my girlfriend, eh? How embarrassing. Again, we drive out to the spa, only to walk in and be told that our vouchers had expired (really?!!) and we'd have to pay the remainder of the cost. Then, I was told that our vouchers had already been used. The woman who was there on the first visit came out and explained to the new lady that she accidentally marked the vouchers as used, and that we had not actually used them. So, now, here we are being told that we have to pay more to cover the full price. I told them that it was absolutely unacceptable the way that they had treated us. Daily deals are used to bring in new patrons. If you are bringing in new patrons only to provide them with the worst customer service EVER, you are not using daily deal offers correctly. Finally, I was fed up and I told them that I would simply reach out to Amazon Local and get a refund and we left. I wasn't even around the block when I received a call from them telling me that they could take us and to come back in. Rebecca apparently relayed my message to upper management and they decided NOW they could accept the certificate. My girlfriend felt extremely uncomfortable going back, but we went back in anyway, as we decided we didn't want to have wasted another trip out there. Not only did they NOT apologize for forgetting to pencil in our appointment, they actually put the blame on ME? I expected them to make it right by offering to upgrade to a 90-minute, but instead they told me that the vouchers had expired?! Absolutely UNBELIEVABLE. WORST CUSTOMER EXPERIENCE EVER. The icing on the cake? I paid $42 for a 60-Minute massage that was being represented as $89 full price. If you go to their website, you'll see that the only option for the "Combination Massage" is the "member price" of $39. I paid MORE for my "deal" than they charge through their website. I truly hope that Amazon Local does a better job at vetting the companies that they choose to partner with in the future. This experience was an absolute nightmare. I would recommend staying as far away from this place as possible. read more

I've been here twice, now once in February with a Groupon deal and once today with a Spreebird deal. I'm not the type of person who returns to places where they didn't have a good experience, the problems that people had with scheduling or coupon redemption didn't come up either time for me not sure why people are complaining. Sure it's not the fanciest place in the world, but the staff here are courteous and helpful, unlike staff I've encountered at more upscale places in town like Amadeus Spa. The outside is not attractive but the interior is nice IMO. It is VERY clean and the rooms are painted nice soothing colors such a lavender and turquoise. I got deep-tissue massages both times, the first one was a little intense and I was sore the next day but that's to be expected according some articles I've read online. Today's massage with Angela felt GREAT, I've been stuck in the house for about two weeks with a fever and had to use my coupon today before it expired so my body was ready for loosening up. Not only did she do a great job on my back, she also did a through job on my legs, arms, and even my face. I suffer from really serious sinus issues and I have no idea what she did but the accupressure she did on my sinuses felt so wonderful! I had a great experience with Angela and will be back soon. read more

Not sure what the others on this post expected, but it was exactly what the doctor ordered. Background: I have 3 bulging disks in my neck and it somewhat impacts my range of motion for my neck. She did a great job of loosing it up and I also asked that she work on my lower back. I'm returning, even without a Daily Deal voucher. The atmosphere is what others have said: clean, ladder on ceiling so they can move around on top of you without placing all their weight, hot towels, etc. I was stationed in Asia while serving in the Army so I'm use to this type of machinations. For me, having the best angle to get at the kinks is what is most important. So be it if they need to straddle my back. It WORKS! read more

Im Stress out today. I need a massage to relax my stress. I give try this place and I got to say it horrible experience. They didn't add oil to massage me. Only dry massage in which I think they are lazy to massage me. I would never coming back here. there was lack communicate and lack customer service. read more

Two weekends ago I had a 90 minute deep tissue massage with a very nice and professional man whose name I forget. This was a groupon that I redeemed. He expressed to me that early on in the business (which is fairly new), there were mistakes made in the hiring - which are seen in the comments below. However, apparently that woman mentioned in the comments no longer works there. The current therapists are professionals. I had a very good massage, the location was clean and quiet and the prices are reasonable. My only negative note is that it was supposed to be a 90 minute massage, which started on time, but he ended 10 minutes early. No acknowledgment of it ending early, so I didn't realize until it was over and I saw the clock on the wall. He'd left the room by that point. But other than that, I liked the place and the massage. read more

I had a good experience with my Groupon for a 90 minute deep tissue massage, with Pierre as my (male) massage therapist. The location is nice, the place was clean and had a nice atmosphere. I went in the evening and it was very quiet. I saw the bars over head that other reviewers have mentioned, but he did not use them. He let me know ahead of time what he would be doing and he checked in often to make sure I was okay. I felt he was very professional and gave a practiced massage. He did start with a sheet, but I was fine with that. He started very light and slowly warmed up my muscles so that they would respond well. I really liked the massage oil used as it moved very fluidly. He seemed to know exactly where I was knotted up and really got in and worked those suckers out. I was really impressed with all the tricks he had to address the tension and a day later I feel much better. One 90 minute session is $125, which is super expensive in my mind, but definitely worth an occasional treat, or treatment if you are in bad shape and experiencing a lot of pain as I was. (Incidentally, that means that the review that gave a $20 tip for two 90 minutes, gave an 8% tip... no wonder the therapist was upset!) Overall I can highly recommend this location and Pierre. read more

So.... That happened. Like most of the other reviewers, I got the incentive to come via a seemingly great groupon deal. I bought two, and booked a couple of massages for myself and my husband. We were led to seperated adjoining rooms that were no frills but clean. Above the massage table was a contraption that appeared to be a storage rack for towels - nope. My masseuse came in after I was on the table and began. The first entire half of the massage was done THROUGH the sheet which was uncomfortable and strange, but not nearly as uncomfortable and strange as the fact that about two minutes in, she CLIMBED ON TOP OF ME to do the majority of the massage. No warning, no advanced notice. I am a very small girl, and it felt really obtrusive. Then I disovered what the rack was for. She stood up, grabbed it and began walking on my back. Now, I cannot lie here, it felt pretty amazing, but again - NO WARNING. Shortly after began the oil massage without the sheet. As I finally began to relax, someone came into the small facility and my masseuse abruptly left the room. She then began YELLING at someone down the hall with my door open, and I could see right out into the hallway as she continued to yell back and forth for about 3 minutes. Then back to the massage as if nothing had happened. After she was done, I got up, got changed, and felt I had, with all of the weirdness, at least gotten my groupon deal worth. It WAS afterall a 90 minute massage, and I had spent less than I could have ever done elsewhere. My husband was already out, and I handed the lady at the front counter a $20 saying it was for both of us. Based on what I had read online, this was a 20% tip on the original amount - I never tip on the discounted amount, that is not kind. I was then OPENLY CHASTISED for my apparantly horrifyingly unimpressive tip, and was made to feel horrible. I was furious, and it took everything I had to NOT take the money back and tell the lady to go f*@! herself. Honestly - if they had given me information regarding ettiquite on chinese massage tipping ahead of time, I might have been likely to follow their lead. But to expect me to know that 20% is unacceptable by their standards? Clue a sister in, crazy lady. All in all - I ended up more tense then when I came. Embarassed and insulted. And - I paid for that. Awesome. Obviously - I will NOT be back. read more

They get an extra star for the ambiance; for a teeny space they have made it look very nice. Used them through a GROUPON and as Cheryl says this is a Chinese massage, not a "real" massage. When I walked in, the door was ajar on the first room; and an older woman with the TV on (loudly) listening to Chinese TV while eating a bowl of noodles. OK... maybe she didn't get a break today and was hungry. But too much behind the curtain, the door should have remained shut. I actually think she just wanted to see who was coming through (me). I walked into the very nicely appointed room and noticed a metal ladder attached to the ceiling. I'm assuming this is for the ladies to hoist themselves up to walk on your back (should you so desire). While the young lady who worked on me was very nice and solicitous she didn't touch my knots and I continue to have a cramp under my shoulder blade. The touch was nice; but this was more of a firm body rub than anything resembling an actual massage. For someone used to professional massages, it was definitely odd when she hopped up on the table and straddled me while rubbing my back. Of the 90 minute "massage" she spent probably 2/3 of it rubbing me through the sheet that covered me. She used lotion only at the very end, putting it on like I do when I get out of the shower - massaging in the lotion but not really Massaging in the lotion. Then she followed up with hot towels; which again felt nice; but couldn't make up for the lack of actual massaging. Likely this type of massage would appeal to others, but it should be called something other than massage. Traditional Chinese Massage would be a better advertisement. read more

I've been going to this spa for 1 and half years. My fav massage therapist is Julie. Her skills are sophisticated and unique. I came for shoulder pain and back pain and severe headache. She did whole hour and I've never felt so good. The only thing is I call for appointment because she seems very busy. Julie is very nice and welcoming. The spa is sooo clean and nice. If you are looking for authentic massage. I would definitely recommend Julie. read more

I bought a groupon, have not use it yet. Called today to make an appointment, the girl that answers the phone sounds CLUELESS, and worst of, they DO NOT have a MALE THERAPIST. What kind of a massage spa is this that they DONT have any male therapist? Now, I am stuck with a 90 min groupon and dont know what to do with it. read more

CROOKS. Horrible, fraudulent, deceptive liars. Refused to honor voucher. Claimed it was expired when it was not. Then expected me to pay for the services. BAD CUSTOMER SERVICE to further argue with me about it. Wish I saw all the other reviews earlier. read more

Relax Spa is not worth your money. Their skill level does not deserve to be paid. Or lack of skill level to be precise. I've been to many spas and this was by far the worst experience. The masseuse applied little to no pressure. It felt like the masseuse was simply running her hands over my skin. Their technique is in desperate need of improvement. I was so dissatisfied that I almost walked out in the beginning of the service. I had to hold in my tremendous discontent. When the service was done, the clerk said that there's a MANDATORY $20 TIP. I was appalled to be corned by this tall man who DEMANDED a $20 tip. If service is good, the standard is 20% tip. The service wasn't anywhere close to be $100. And tip is reserved for the client to decide. I didn't stand up for my rights and forfeited $20 as a gratuity. This would be typical practice in mainland China. This business should be reported. Save yourself the trouble of getting more wound up. For the price of the service and the mandatory $20 tip you can get a decent massage somewhere else. read more

Relax Spa is the place to be! Ruby is a massage genius! I got the hot stone massage and it felt like absolute bliss! First, when you walk in, you are greeted and unlike many other spas in the area, the staff is super friendly and the ambiance is welcoming. I've gotten hot stone massages at many other places which were really expensive, and this place is unbeatable, needless to say that for the first time, my back wasn't sizzling burned for days afterwards. Thank you Relax Spa, I'll definitely be back! read more

Found this place out through Groupon and decided to try it out along with my husband. I was skeptical at first because of all the reviews but my husband and I both had great experiences and may decide to go back! My masseuse made sure I was comfortable and covered the areas that I wanted her to focus on. read more

I have been here several times and have nothing but good things to say. My Masseuse recently has been Michelle, very professional, good deep tissue work, very friendly - she has really helped to work out some tough knots on my back. The facility is clean and new (especially compared to some of the holes nearby in Pasadena). Never had a problem here and will continue to go. I really like the comfy, heated massage tables. read more

With a groupon this was an overpriced Chinese massage. Without a Groupon this would be a total rip off. These are not licensed massage therapists. I don't think they know what a deep tissue massage is. read more

Late review, went a few months ago. I should know better. I am a certified massage therapist. But sometimes you need work done and you go to what is convenient. This place is very close to my house. I have had good and bad massages at every price point and from places that look like spas and others that are strip mall style. But this place is really charging too much for what you get. It's always a bad sign when the person who takes you for your massage is the one at the front desk. I've had it happen before. They literally leave your massage and go answer the phone and this was no different. There are definitely communication problems. I came in and there was a flat bottom sheet and a towel on the table. I asked if I go under the towel several times, she said yes. Then she came in and helped me get over it. I'm not accustomed to laying on a table undraped, nor would I expect my clients to. I always respect modesty and the client covers themselves like a bed. I don't want to lay there and wait for them to put the sheet on me. It's weird. Anyway, the massage was choppy and rough. She pulled down my underwear all the way with glutes exposed. Glute work is important but underwear is usually considered a boundary. And if you do them, you should drape to cover the "crack" at all times. I just felt the massage was not up to par. And she did leave a couple times as I indicated before. After the massage she basically told me what to tip her. I always tip well, whether I pay $20 for a massage or whatever, I would never give less than $10 for an hour massage even if it was bad. But it's rude to demand tips. My spa charges much more and often I get $5 or nothing, it is what it is. Telling you what to tip is not appropriate. And you can say you get what you pay for but this place isn't one of those $35 places, they are charging more than $55 so I say you can find a private, more professional therapist that charges similar for a much better massage. read more

Dishonest and unprofessional. One star is too much. I bought a Groupon for Relax Spa and booked a reservation for a hot stone massage. I went to Relax Spa with my Groupon in hand. The looked up my Groupon number is their binder. They said that they couldn't find it and told me that I didn't pay for the Groupon. I explained to them that you can't get a Groupon unless you pay for it first. They told me they didn't have my number and told me to call Groupon and come back. Since I was looking forward to a massage all week and was 10 minutes early, I went outside and called groupon. Groupon confirmed my number, my barcode and my support id number. I gave the numbers to Sandy at the front desk. She said she didn't have any of the numbers in the book. I called Groupon again. Same numbers. Groupon told me to have Relax Spa scan the groupon. The barcode should be valid. Relax Spa told me while I was on the phone with Groupon that they didn't have a scanner and didn't know what I was talking about. As anyone who has used a groupon recently knows, groupon sends the merchant an Iphone or Ipod to scan the groupon. Sandy shrugged her shoulders. Groupon did refund me the money while I was on the phone since I was not at all in the mood for a massage after 30 minutes of trying to convince them to take my groupon and I have zero intentions of ever going back to this business again. Since this would have been my first massage, I guess I should consider myself lucky that it didn't end up being with this terrible business. read more

My wife and I went to Relax Spa yesterday because of the Groupon. We both really enjoyed our massages and have already made plans to return. The massage is different than any I have had before. They start by massaging through the sheet. They expertly located and worked out all of the knots, most of which I wasn't even aware existed. Just when you think they're winding down, they start the oil massage which took everything up another notch. The girls working on us seemed to never stop. They used their hands, arms, feet... it was heavenly. This is, as someone previously stated, not like most massages. However, I saw that as a good thing. Have an open mind to new experiences and I'm sure you'll find this a wonderful experience, as we did. read more

This one-hour massage was probably one of the BEST massages I've ever had, and I get massages from high-end hotel spas to little four-room massage only places all the time, from all over the world.. At first glance from the outside parking lot, you don't expect a cute little massage parlor in this strip mall. Once you enter, you are greeted by a pleasant front desk in a small but nice lobby with calming sounds of a waterfall from the wall fountain. Then you're led to a massage room that's clean, nice with calming dim lighting. I was having a back problem when I went and the 1 hour massage I got from Abbie was not only amazing but I felt 100% better afterwards. She worked on all of the areas I asked her to. The massage is finished with hot towels used by her to clean off the oils used during the massage. I loved that! Their bathroom is clean and new. I had such a great experience here, I will definitely come back. If you are a fan of a REAL massage, one to workout the soreness in your muscles, this is definitely the place to come to. Reasonable rates and experienced massage therapists. read more

This location is in a mini-mall but has a surprisingly peaceful and relaxing atmosphere once you get inside the lobby. The surroundings are clean and well maintained. I have had many massages from high end to discounted. I know that there is tremendous variation and on the whole I am pretty tolerant of this. Pierre gave me a really good massage that was in every way professional and relaxing. It was a combination of direct hands on and contact through the sheet, both methods were effective. He tended towards sustained applied pressure rather than rapid repetitive motions and although I'm more used to the latter I liked his way better. I would not hesitate to return. read more

I purchased a spa package about 1 year ago that includes six 50 minute massages. I used one and now that I had a minute to get one last week, They will not honor my purchase. What a horrible way to treat me. I will now dispute the credit card charge. Don't sign up for any packages. I do recall the massage was ok when I did get ONE. read more