Really quick delivery and not bad pricing at all. I requested delivery of a few accordion folders…read morefrom Fairfax to Bethesda. I will say one suggestion - there is no way to track it and I was not sure when they would be stopping by which would have been ideal. This did not detract from the experience at all though, and I am very happy.

Martin and his team were awesome - from start to finish! I will use them for all of my DC Courier…read moreServices! They are top notch! No BS! No bait and switch! Real business team that commits & makes things happen...and saves people - like me and you...time and money! (Travel, hotel, waiting in lines, etc.)! I did it all from the comfort of my home and a couple of trips to FedEx! 5 Star Service - with great prices!

Great experience from initial inquiry to receipt of documents. Mac was our contact. We appreciated…read morebeing kept abreast of status during the process, as well as prompt and courteous replies to any questions we had.

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

I lost my passport, and i need it for work. I called UPV and they were very helpful in…read moreunderstanding my needs and expediting getting me a new passport. Will definitely use their services again in the future!!

Although I did not use this service for the current visa need, I believe I definitely will in…read morefuture. Ramsey (spelling?) took my call even after office hours closed and directed me to helpful information. Due to the tight schedule I'm working with and location, he was up front with me and told me he couldn't promise to get my visa application through in my timetable. He also offered to help me with more information after the weekend. Ramsey spoke very politely and professionally. Thank you, Ramsey, for your help today!

Seven years ago, my wife, my three sons, and I all needed passports to go to Canada. I had used…read moredifferent services for mine, my wife's, and my kids' passports, and SC-Passport and Visa were great. Seven years later, we went back to SC-Passports to renew two of my kids' passports for a trip to Ireland. We went in and it was the same woman who had helped us seven years ago. We were in and out quickly and SC-Passport and Visa took care of the rest. We just had to meet one of the staff at the post office to sign something, which took about 10 minutes. At the time, the expected turnaround time was six to eight weeks, but we got our boys' passports in less than three. And everyone at SC-Passport and Visa was incredibly helpful and pleasant. It was money well spent to avoid having to worry about whether we would get our passport in time.

It costs more, but you're paying for convenience. When you're rushing around trying to settle up…read moreeverything before moving overseas, this place is a Godsend. The owner is very knowledgeable, professional, and friendly. We had y couple of great conversations. I highly recommend it if you're in a rush to renew your passport and don't have a lot of free time.

I had an outstanding experience with A1 Passport & Visa Express! I needed my passport processed…read morequickly, and Sam and the team provided exceptional customer service from start to finish. Their communication was clear, professional, and timely throughout the entire process. Sam went above and beyond to coordinate everything and ensure my passport was processed and delivered expeditiously. Thanks to their expertise and dedication, I received my passport in time for my upcoming cruise, giving me complete peace of mind. If you need passport or visa services and want a team that is responsive, knowledgeable, and genuinely cares about its clients, I highly recommend A1 Passport & Visa Express. Thank you, Sam, for your outstanding service and support!

I needed to renew my passport quickly in order to have time to get the visas I need for a business…read moretrip. Sam Carlo at A1 Passport & Visa was efficient and quick. And I appreciate that he warned me in advance about what a State Department email would say about the length of time. I received my passport in 5 working days from when Sam submitted it. Highly recommend!

Staff were very friendly and the process was a breeze. Highly recommend using this facility for…read morepassports

Excelent service !!! very friendly staff , I highly recommend the office !!…read more I driving to NYC to Washington DC

Their services were reliable and trustworthy! Omar is a great person to work with and was very…read morepatient with my countless questions about the process. I received my passport today and everything was professional, honest, and in great condition. Definitely worth recommending to others!

They are awesome !! They got my husband a passport in two weeks even though EVERYONE said it would…read moretake months !! He didn't have a birth certificate and his citizenship certificate was old and faded. We were told it had to be replaced and that it would take 6-13 months !! They were so helpful and went above and beyond to help us !! They knew what needed to be done and they got it done !! Like magic !! Two weeks after we sent everything my husband got his passport !! Thank you so much !! We appreciate everything you did !!

I submitted my FBI background check online for an apostille on September 17 and received the…read moreapostille on the mail on November 23. The USDOS was processing documents out of order and very slowly due to COVID, which was very frustrating. Nicole was super helpful and responsive, and always gave me updates on what was going on. Very competitive pricing, only $55 for the apostille + shipping, when many other companies were charging over $100. I would use them again!

I used the service to get an FBI background check apostilled for a Visa application. I paid extra…read morefor expedited service. I sent my application one or two days after my husband. His arrived in the mail within two weeks and I had not heard anything about mine shipping yet. I reached out and they said the FBI background check service I used required a password and they can't access it. I checked and they were right, but why hadn't someone reached out? When I submitted my application I received an automated email they received my request. The email they sent about my password went to my junk mail. They do have notification on their site to check junk mail, but I figured since the automated reply came through fine it wasn't an issue. Luckily I still received my documents at the same time our marriage license apostille came in, so we didn't lose any time. There aren't that many services like this to choose from so you're pretty much stuck.

I highly recommend One Source Process. They were extremely responsive when I contacted them with…read morequestions. Timing to receive Federal Apostille documents from them was spot on. In the future, If need additional help with documents, you can be sure that I will utilize their services!! Again, Thank You!!! Mike

I ordered several documents for rush apostille service. The online process to upload docs and have…read morethem reviewed before sending originals was easy and chat with a live person was available throughout so there was no time delay due any questions that I needed them to answer. The docs were processed in one day with the final copies already being returned to me (thank you, Nancy!). A top quality, stress-free experience. I would use them again in a heartbeat for this and any other services they provide that I may need in the future.

Very prompt, respectful, fast, efficient, dunno how many words I can use to describe "the best…read moreservice I've had for doing a visa". Just use them, no regrets.

We needed our visas to China on short notice for an upcoming trip, and Visa Hero made the entire…read moreprocess seamless. My husband and I researched several visa and passport services, and Visa Hero stood out not only for their competitive pricing but also for their outstanding customer support. We were able to reach them easily--whether by phone, text, or website chat--and they were always prompt and helpful in their responses. Thanks to Panda and the entire Visa Hero team, we received our visas even faster than expected. The process can be stressful, but they truly made it easy. Highly recommend!