We have been solid customers of CSB even before they went by this name, for about five years now. The quality of the food and customer service have declined over the course of the past couple years. The crab legs which used to be their selling point are an issue as well, as they don't seem to want to fill the bin with their most non-cost-effective attraction, which the customer has to request (or else they leave the bin empty), and the help are probably told to give reluctant or exasperated looks to discourage the customer(s). But this last visit there, which was Friday night, will be our last there. The waitress never came around again to take away the used dishes, not once. She stood around wringing her hands, doing nothing, by the buffet the whole time. We had to ask for the crabs. She showed reluctance, but eventually the bin came about 1/3 full with very scrawny pieces. The crab cracking-devices were nowhere to be found. The chicken didn't taste fresh at all, couldn't eat it. I had to go and get my own pot of tea. There was a mop that was leaning on a table behind ours, which nobody took away. When I complained about the poor customer service (or non-existent customer service), the lady behind the register said that the waitress was probably busy. This was an insult inasmuch as the place was empty and the waitress was sitting and watching us the whole time with a strange look. Perhaps something was the matter with her, but that is not a customer's concern. All in all we paid almost $50 for a party of four for a mediocre dinner (at the very best) coupled with a forlorn waitress who never came around (and just sat and stared, wringing her wrists for some strange reason), a rather sad atmosphere with a dirty mop that stood leaning on the table behind us, and a lying cash register person who didn't seem to care very much about disgruntled customers (the couple ahead of us were also disgruntled, and we talked about the place outside when we left). It is a shame as we used to enjoy the place when it was still in the throes of caring about what they were doing. Now it seems like it was all just a bait-and-switch. We aren't going back, and I do not recommend customers to go and waste their money. read more