Service is terrible here. This place is understaffed and employees are not trained at all. Don't waste your time and money at this dump. I ordered a ribeye and it was over seasoned. read more

I ordered delivery through the Chili's app - a burger and requested it well done. This is what I received. read more

Chili's - Chilis Secret Sauce Burger* - Bars Near Me - Waldorf, Maryland

The order for three came out one item at a time. The waiter was excellent but the food leaves much to be desired! read more

Chili's - This is supposed to be Chilli! - Bars Near Me - Waldorf, Maryland

First I'd like to start with we were a party of 4. We came in and were seated right away. Our party was seated for roughly 10-15 minutes before the server came over to greet us. Then after getting our drink order brought out, one of the drinks was incorrect and the server had not returned. The drinks were delivered by a food runner. Then the server came back to our table after another 15 minutes. We placed our food order. Our whole party waited for 20 minutes before getting refills. Our food was delivered by a food runner. Food was ok. Again our table needed refills and still no server seen. A manager was asked for by a party member. A manager came and when she was notified of what was going on with our service, the manager asked "what do you think should be done?". We told the manager that she should do what she feels is appropriate. The server returned with the check and threw it on the table. We advised it needed to be split and that we had military discount and the server, who now had an attitude rolled her eyes. We asked for a manager again and the server said with an attitude "ill go get her", rolled her eyes and stormed off. The same manager came back and when informed of the attitude and rudeness she just stared dumbfounded. Finally as we left we spoke to another manager who addressed the situation, apologized multiple times and got the info to offer a full refund after saying she will see what she can do. Worst service ever!! Only putting 1 star because couldn't go lower. read more

It was terrible Mixed up orders and wrong checks. The food wasn't fulfilling or hot I will never return for indoor service read more

Ancho Salmon is the best dish that they offer . And it's healthy! The online order for curbside was easy.

Went there earlier today (1/11/2024); waited at the podium to be seated for 10 minutes. The staff clearly saw us; however, we were ignored. Restuarant only had a few tables occupied. Employees made eye contact with us but needless to say, we never got seated. We left and took our business elsewhere. Very sad, read more

The Nashville mozzarella sticks were delicious!! You must try them and there honey chipotle chicken tenders!! Super good!

We were sat down at 6:55. We have been sitting here for over an hour and have yet to get our food. Tables that have gotten here after us have already been given their food. Also, a woman who I believe might be the manager is serving a table who got here way after us. She seems to know them. Must be nice! We are now leaving and never got our food. We will NEVER be back here. ZERO STARS! read more

Word of advice: JUST DO TAKEOUT I love Chili's and this is one of the only ones left in the areas so I thought I'd dine it. We were sat down after about 2 mins and no one ever came to the table after 15 min. We got up and left. The one server who was working in my line of vision a few feet away never said anything as she saw us sitting with no menu or drinks. I am not sure if it was her section or not but acknowledgement would've at least been nice. Get it together! read more

I did not get to eat, I was very sad :(. I would go back because I love them, but I just wish i could've eaten

What I expected from this place. Server was good. Kitchen was slow. Food is just ok. Place not as clean as it should be. A couple times a year place. read more

The food and service was quite good. We had a large party (over 15 people) and the waiter was great with all the different dishes we got.

What happened to this restaurant? It used to be a great place to eat. But the last two times I was there, the food was awful. It was like the employees didn't care about the food or the customers. The food was tasteless. The staff was nonchalant. I will not go there again. read more

I always get Togo from this location very good i don't dine in I always get Togo and dine very fast

My party of 3 went to this Chili's today. We walked in behind another family that was waiting at the hostess stand. The restaurant had about 3 tables with customers. Since no one was at the hostess stand, we went into the bar that had no customers, but 4 employees. I asked if we could sit in the bar area and she said to ask the hostess. We Went back to hostess stand where the other family was still waiting. Finally, the hostess showed up and told the other family it was at least a 35 minute wait. That family left. I then asked the hostess if we could sit in the bar area. She said, "No." There was no explanation and as to why the bar area was closed or why such a long wait since the restaurant was practically empty The family behind me left also. read more

This place is sllloooowwwww. We sat 20 minutes waiting for someone to come take our order. Normally I'd give them the benefit of the doubt and say that the staff was having an off day, but this is the 3rd time this has happened. Not only that, but the appetizer came out cold. The table behind us just got done complaining about how nasty their food is, so we are just paying our check and leaving. The whiskey sour was the only redeeming thing here. We will not be coming back. read more

This place deserves a 0. We arrived at 11:30 am, 30 minutes after opening. Filthy, Filthy, Filthy. We were walked to our table for 9 and the floor was very greasy and slippery. The tables were sticky and dirty. We asked for the table to be cleaned and the waitress was bothered. The area smelled like the bathroom and we all decided we had to get up and go elsewhere. There was no way in hell I was going to let that kitchen cook my food. My co-worker said the bathroom was also disgusting. Will never return. Health department needs to pay them a visit. read more

Service was really bad, waiter never checked on the table we didn't even get water or our drinks we ordered. I've never experienced such lack of courtesy from servers within this establishment before. Very much disappointed don't waste your time or money. read more

Chili's - Sitting for 20 minutes no water food nothing. - Bars Near Me - Waldorf, Maryland

My coworkers and I made an online order for our lunch which is 30 mins long. One of our coworkers went to go pick it up and half our order was missing, food was dry and looked microwaved, and tasted very bland. We wanted something to eat nearby so we didnt have to waste so much time ordering and eating but this ended up being the worst experience for us. 0/10. read more

The chicken was not finished. Very disappointed. The service was good. First time in the establishment may not return.

I wish I could give this place zero stars. chillis property damage my my bmw when i parked in the Togo spots to pick up my food. On top of that my food was terrible, the boneless wings wasn't fully cooked and barely any sauce on them. they refused to fix my car, but fixed the property that damaged my car. This place is trash with terrible service and good. close this crap down for good. I'll see y'all in court.. Do not eat here. read more

Sat in the bar area at one of the booths for happy hour and got service right away. Ordered a couple presidential margaritas and they were okay. A little too sweet. We got the bbq platter and the ribs were super tender, the brisket was dry but a little sauce helped and it was also tender. Didn't real care for the sausage. Bar area was clean, staff was nice. Nothing special. read more

Chili's - Bars Near Me - Waldorf, Maryland

We were given plastic silverware. They were obviously understaffed, because our waiter was not attentive, the wait for our food was extremely long, and the food was very disappointing. Chili's used to be great, but it's gone downhill so far that I will definitely not be returning. read more

I ordered carry out from Chili's at 4pm on Saturday and picked up at 5. They were finishing putting the order together when I got there and it was all hot and everything was good. I had the fajitas, one person had ribs and one had the grilled chicken salad and chili. She didn't like the chili, it has a good smokey flavor. We also got cheesecake and a cookie/ice cream thing. Both were fantastic. Thank you to the staff a Chili's for doing a great job!! read more

Worst experience i have ever had at a chili's... my bf & i were sat instantly, then we waited 15+ minutes for our waitress to even approach us. I would've understood if it was busy, but it was very slow. We let it go & decided to give another chance, we then put in our drink orders & appetizers in, our appetizer came out before our drinks, nor did our waitress bring us our appetizer. when we finally got our food, it came out cold. We waited, & waited for our waitress, then saw her 20+ mins later outside in someone car.. we told the manager we weren't paying for our food & left.. it was an awful experience. my bf & i are usually very patient but this was just absolutely uncalled for & unorganized. Never will we go back to that location again. read more

This is the worst managed restaurant I've seen. The staff is fine most of the time but last Saturday was the final straw. We will not be going back. My wife and I went there around 5pm on Saturday. There was a line of couples waiting and no one at the greeter stand. After waiting 15 minutes someone finally came. He said it would be at least a 30 minute wait. We looked around and the restaurant was almost empty. I asked why it would be so long and he said they only had one server in the entire restaurant. What kind of manager allows that to happen? This is unfortunately one of many instances where it is clear the management of this restaurant is sorely lacking basic management skills. It's more than just the one time. We like Chili's but wont be back to this restaurant. read more

The service at this location is absolutely horrible. You order something to go and go to pick it up and the lady at the phone counter. Doesn't even look up and say anything at you for five minutes you ask one of the bartenders if they can get your order and they tell you it has to be done on a computer Then the so-called manager walked up and handed two orders to people that were standing behind me before she gave me mine. When I asked her about it, she said that somebody was packing up my order yet it was sitting right on the shelf and it had been for the last five minutes when I asked if she was the manager, she said yes, and a real sarcastic tone and told me that she runs a tight ship I said, how can that be if you have people that won't even acknowledge customer standing in front of them. She just looked at me and said goodbye, sir. Goodbye sir. You want to experience what poor management skills are like you go to this chilies. It is textbook on how horrible the customer service is here. That manager should turn in her keys today and go work somewhere else where she's not people facing and has to deal with the public. read more

I haven't been to a Chili's location for many years now. In support of all the restaurants (Brandywine/Waldorf appear to have more chains than locals) during the pandemic, I placed an online order here for a quick light dinner. The ordering process was easy peasy and the venue sends text reminders about your order. I ordered the chicken bacon ranch quesadillas. When I arrived, my food was promptly delivered curbside. Unfortunately the quesadilla was disappointing. It was on the salty side, limited cheese, and the flavors were not for me. Thinking I could "fix it up a bit", I turned to the side of pico. The pico de gallo was an epic fail---it was frozen! The customer service was good but I wish the food last night was up to par. read more

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You don't go to Chili's expecting a fine dining experience. It's a chain with a lot of options, and you go with that expectation. That being said, me and my friends had a great experience for dinner last night - primarily due to our awesome waiter DJ. He was attentive, accommodating, and helpful. One of my friends is pregnant and asked about a virgin daiquiri. While he said they do not have those on the menu, he personally went to see what he could do and came back with one for us. Great service! Food wise - my Tito's margarita was really good, as was my guacamole burger. From my friends reviews, the fajitas were good (but the steak was overlooked). I would definitely come back here - for DJ specifically! read more

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Tonight I attempted to have dinner at Chili's in Waldorf Maryland. What I experienced was the worst customer service ever. After checking in at the hostess stand we are taken to a table 2 feet from the stand. So far so good. 5 minutes go by. We see servers going to other tables but no one visits ours. 5 more minutes, not a menu, offer of water , not a statement of "I'll be right with you", nothing. 5 more minutes go by. Finally the waitress stops by as if nothing has happened. We have seen her pass our table at least 5 times. We immediately ask for the manager. He stops by the table. He already knows what the complaint is and he says "I saw you guys when you came in". We tell him how we saw workers just standing around and show him a picture taken of one employee texting at the hostess stand while other customers wait to be acknowledged. We explain we wanted to express our dissatisfaction and that we will take our business elsewhere. He insists we stay and says the meal is on him. He apologizes and insists. We reluctantly stay. It goes further down hill after that. We place our order. 5 minutes go by. Waitress returns, sorry kitchen says we are out of soup. They seem to be out of soup all of a sudden. 5 minutes later, a waitress comes over and says did you take a picture of me at the hostess stand? 1. She was not at the hostess stand once since we entered. 2. The manager was shown a picture of a male employee texting at the stand. We go over to speak to the manager. The manager must be spineless evidently when it comes to the employees. When he left our table he implied he would talk to the employee about being on his phone. When the employee confronts him, he now has an issue with the photo being taken of the employee. He now says you took a picture of an employee in the store, you need to leave . Instead of controlling his employees and the image they project to customers. He seems to take their lead. Chili's will never ever see me nor my family's patronage again. read more

Chili's - Employee on his phone at the HOSTESS stand while guest waiting to be seated. - Bars Near Me - Waldorf, Maryland

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I would give 00000 stars if I could. This place needs to be shut down or do complete new hire. My daughter called ahead and asked if there was wait time, someone said 15 minutes and pretended to put us on the waiting list. We get there, no list. Fine. Then the hostess says there's a wait until 5:30 (time is now 4:40) because that's when the next shift gets in. We waited until 5:30 and the entire place is empty except staff who are ignoring us. Hostess finally comes and says there's a wait. I asked why??? It's empty. She say's because the next shift hasn't come yet. Its 5:45pm! No staff but yet no one else in the entire place can sit or serve us. Im embarrassed for the workers because they don't care. I'll be emailing corporate because it's ridiculous. Wasted my time. Will never go again. read more

OMG!!! Ghetto is an understatement!!! I will never patronize this Chili's in Waldorf again! There was a customer swearing and using the N word loudly (Mexican customer)! Not a single restaurant employee tried to reprimand the customer or make him leave until i requested to speak to the manager and made them aware of the customers intolerable remarks and conduct. There was a customer in the restroom passed out due to being intoxicated. I could almost swear that the bartender was high on cocaine they way she was flying around the bar. I've literally never witnessed anything like this before...weird weird weird! read more

Tried chilis again to give them a chance Waited 3 minutes and did not see anyone so we left read more

This review is for "It's just Wings" which is apparently located inside of Chili's. First, I placed the order on Doordash for pickup. My order showed ready and when I arrived, I waited 30 minutes to get my food! Moving on.....I ordered a 44 piece boneless wings. What I received looked like they were thrown in a box and someone drizzled sauce over them. Some of my wings are absolutely naked! There was no effort put into preparing my food! Can't forget about the fries that appear to have been prepared hours ago because they don't have a simmer of hotness whatsoever! For $53 this was a total mess, thanks to Doordash for always righting the wrong. Save yourself the time and go to Americas Best Wings if you're in this area. read more

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Food was great, service was awful, got charged quite a bit more than prices posted on the menu. Had to get the manager to make it right.

Im a native Texan and love Chili's. Ive never had a bad experience until coming here. 3 times I've visited. 3 times I've been disappointed. Bad service; dirty tables; nasty food. Wrong orders. Terrible. I will never return to this Waldorf. Hili's again. read more

Chili's - Tasteless burger. I ordered a bacon burger and she asked if i wanted bacon. Really?! - Bars Near Me - Waldorf, Maryland

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We went here for lunch I ordered a reindeer martini it was super sweet and not good. We also had an appetizer I loved the spicy tortilla wraps. We shared chicken and steak fajitas. When they came out it was good but the tortillas were dry and they only gave us two. The waiter was super nice and got us more. Overall the food was average but our server was awesome. read more

Service could be much better, lots of staff congregating and friendly but they seem to disappear when you need something. Food was good, drinks were too sugary couldn't taste the alcohol. Just a casual, local chain restaurant not the best overall dining experience read more

Chili's - Shrimp & Steak Fajitas - Bars Near Me - Waldorf, Maryland

Well I guess after waiting for 17:23:08 min/sec that our waitress finally came and had another in her hand that she drop the Ribs on the floor of the customer ...Omg And then then a turn around the bar area and gave it to the customer. So we decide just to order something quick & sliders and leave. Not worth. read more

Chili's - The Rib that fell off the plate to the floor!!..... the video is so sad :( - Bars Near Me - Waldorf, Maryland