I love chili's but the last 4 times we have tried to eat here the wait is 20 plus minutes. I know there are problems with hiring people who want to work but my time line does not allow 20 plus minutes wait time. I would like call ahead seating. We vary the days and time but it is always the same results.....too long of a wait. Oh, and there is not a line of people waiting to be seated. Help. read more

Yelp and the Chili's app both said I was in line, but they couldn't find me and I had to go to the back of the line. Not the end of the world, but pretty frustrating. read more

Not a lot of positive or negative things to say about Chili's in Simpsonville. Everything was just middle of the road, nothing bad or great. Food, service atmosphere all mediocre IMO. read more

Chilis on Fairview is always nice to visit. The food is fresh and well prepared. Service is as it should be for a poplar chain restaurant.

Horrible!!! They always leaving things out of your bag and then ask if you wanna comeback and pick it up!!! Horrible!!!!

What a disappointment tonight! After ordering and being told they were out of many things, we waited forever to get out food for a party of 4. In fact, I had to ask about our small salads after about 30 minutes of waiting for them. They finally came. Then, our burgers had been asked to be plain. They came fully loaded. My chicken crispers, corn, and fries were cold like they had been sitting in the window for a while. The lettuce on my husband's quesadilla plate was shocking! It was withered and dry. Never should've left the kitchen like that. Then, our drinks were wrong--mixed up the sweet and unsweet tea. I will not be back there for a while. Very, very disappointed! read more

Chili's - Tex-Mex Near Me - Simpsonville, South Carolina

The food was good the service was good. The wait for the food is long. I like that you can order and pay from the tablet on the table.

Major major MAJOR props to this Chili's. Our waitress was delightful. The manager brought out appetizer and we had a good 5 minute chat. The Loaded Texas Cheese were unbelievably delectable. I am SO impressed with this store and have been to the original Chili's in Dallas. So happy we chose to come here tonight! read more

Chili's - Tex-Mex Near Me - Simpsonville, South Carolina

This place is horrible. 2nd time going. They sit us down. Get us the drinks and forget we exist. Everyone else exist but us! We watched people come in after us ..order and eat while we're still waiting to order!!! Lazy. read more

It's fairly new but very disappointing. Kids Pizza: doughy. Sent it back and got another one. It was doughy as well. Molten Lava cake was not done. The inside chocolate was still a brick of chocolate. They will need to convince me to return! read more

My family has always had a good experience at this location. Even if we use Door Dash it always arrives hot and fresh! I know staffing has been a little bit of an issue just like everywhere else but they still seem to keep it together! read more

The service was very slow, we waited to be seated for about 15-20 minutes with nobody in the restaurant. Once we got seated, another 20 minutes for drinks. The food was good but not worth the hour and a half wait. read more

The food is you classic Chili's menu. Pretty good. The servers and hosts are still learning which can make for some awkward conversation but nothing too uncomfortable. My only major complaint is the lack of seating outside and inside the restaurant. There is always a 30 minute wait and only two benches. I wish they would install more seating to accommodate the waiting patrons. read more

Dont waste your time and money. Simply awful food. Terrible portions, nothing is fresh and it seems like they either microwave their food or their quality is just not a priority. Bad even before they had to go to only to go orders. I would give them a zero if i could. read more

I got a taco trio to-go. It comes with lettuce, tomato, and sour cream. As you can see 1 of my tacos have a dash of lettuce but that is all. Very disappointed. I ordered it as is without anything added or taken away. I just wanted it as the menu said it would come. Im extremely disappointed bc this is the 3rd time Ive tried to get a good order. The last 2 times my food was cold and my service was terrible. After the 3rd time Im officially done trying. By the number of low stars this place has Im surprised it hasn't closed or that the owners aren't trying to improve it. read more

Chili's - Tacos - Tex-Mex Near Me - Simpsonville, South Carolina

Just ate here. Nate the bartender should be the manager! He was tending the bar and professionally handling about half the tables. Plus the food was good! read more

This place is the BEST! Not only do they care about their food but they care about their employees! This is my first choice for food in Simpsonville! I love them!!! read more

The service was not very good. Most of the service had an attitude, food was not cooked all the way and the chicken is rubbery. Slow service overall bad experience! read more

Will not be coming back. Ordered rare steak and it came back well done and burnt. They went to make another (mistakes happen) and though it was cooked properly it had been cooked on a burnt and dirty cook too I ate a few bites before throwing it in a box for my cats. We ordered a Bloody Mary which was AWFUL and tasted as if pickle juice had been dumped in it. And we asked that another be made. They made a second that apparently they decided to dump straight jalapeño juice in because it was literally too spicy to drink. Service was incredibly slow and I feel terrible because it appeared As if the poor girl was the only waitress working the entire dining room. read more

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Absolute worst service. Been here 3 times since this place has opened and this service has been horrible every time. Way too slow. Not sure if they are understaffed but I don't see how people keep coming back. The overall rating is a 2 out of 5 stars which says everything. read more

No customer service ..wait 45 for subpar food and service .. this chilis has sucked since opening

Very tasty! Def get a lot for your money and the best Chili's we've been too. Good service as well! Impressed. The lava cake was amazing

DONT GO HERE. Food took over 40 min to come out and they weren't even busy. Wait staff seem indifferent to customers. Servers are untrained and unhappy. Food is so so considering it's a chain. This place is often dirty, over crowded and not enough staff to handle the volume. Manager was apologetic but did nothing to fix our food wait issue. read more

Been here too many time to count and have never been disappointed. The servers are very professional and seem to enjoy their job.

We went there Sunday after church expecting to have a nice lunch. Was seated Quickly and soon found out why. The kitchen was massively backed up and it took a good 45 minutes for food to come out. Three of the four dishes came out then another 20 minutes until dish for Arrived Which was a hamburger massively under cooked. That needed to be sent back. Wait staff and manager were apologetic but I will not return until I hear or know kitchen staff improves. read more

Went to Chili's at 2:15 or so waited five maybe 10 mins for someone to even acknowledge me and my mom. Numerous employees including the manager looked up at us but nothing. This is the second time this has happened. It's sad especially during an off time that they can't even say hey be there in a sec. We walked out. Then called to talk to a manger and was put on hold for so long I hung up. read more

They recently opened but I don't know how they can be this clueless what they are doing. We really miss our old Chili's on woodruff road. It was further but so much better. I don't think I'll be back at Chili's for a long time! Simpsonville location ruined our Chili's experience for the 3rd time! read more

Slowest service ever experienced, not enough staff. We have been coming back for decent food, tonight even the food was too greasy. I doubt we will be back even though only live a mile away. read more

This location is a joke. I know not to expect much from Chili's but this location is always slow and understaffed. I never see a manager on duty. I've given this location a few try's but very frustrating experience every time. read more

Last night we went to Chili's for the second time. The first time was shortly after they had opened, and they obviously were still in the process of finetuning the operation. Before we went yesterday, I read their reviews on here and must admit I was prepared for a not so pleasant experience. I was wrong. Food was great, Service was great, no long waiting time. All good. Looks like they have figured it out now. read more

Food is usually prettty good but at times the service is slow and food doesn't come out together.

I went in to get the Southwestern egg rolls. They were very good. I took mine to go. The service I did get was really good. I will go back again! read more

I don't usually eat at big chain restaurants but I did last night after a trip to Pittsburgh. I was worn out and decided to go to the closest restaurant to my house. I had chicken and waffles earlier in the day before my flight back and they were good. So good I decided to get them again at chili's. I was totally blown away at how good they were. Much better than what I had earlier. The sauces were amazing and gave the waffle a sweet crunch. I will be back again soon! read more

The only place in town that has a 30 minute wait when only 10% of the tables are in use. Plenty of staff available for to go orders. They don't seem to want people dinning in. Very frustrating experience. About 30% of people wind up leaving. My last visit, keep thinking it will improve but same every time. read more

Wish I didn't even have to give 1 star. It's that bad. This is the worst chili's I've ever been to. And I've been to a lot. Waited 30 mins on a drink only to be told after 30 mins that they didn't have any. This is the 2nd time we've got up and left and won't be a 3rd. Terrible management is the reason for this. Bad service and employees not knowing what's available starts at the top. Never go to this chili's if you expect good service for your hard earned money. They don't deserve it. read more

Wow...! Had I read the reviews first, I would've never eaten here. Sat at the bar, ordered a drink, ordered food and then waited one hour and 20 minutes before my food arrived. When it did arrive, the smoked sausage was cold the corn never arrived until 10 minutes after, french fries were cold and I'm not sure how your mess up toast. But my toast was not even toasted. The bartender was great!! However, if the servers have already soaked the front of their shirts with sweat. What the Hells going on in the kitchen!! Unfortunately, I will never be back. But the ribs were good. Not good enough to ever come back! Oh Yeah almost forgot, the men's restroom is leaking water from piss poor plumbing all over the floor!! Unbelievable experience avoid this place like the plague! read more

Please do not eat at this restaurant. We have been twice now. The first time they brought out mash potatoes that had been sitting for a good while. They were gray in color and gross. The second time (today) they basically told us they couldn't wait on a party of 2. The guy said they were having issues. I ask what kind of issues and the guy said basically our waiters are slammed and our kitchen staff is slammed. There was no one waiting to be seated and restaurant was not full. read more

This place was horrible and it wasn't because of COVID either. We had a family of 11 and they wouldn't allow us to sit near the kids table. How do kids sit at a table alone with no adult supervision. The waitress was nasty with an attitude and when we asked to see the manager she never would come out and talk to us or solve the problem. So we waited and waited finally we decided to get up and leave because nobody would take an order or offer us anything but they was working extra hard for the white families that was in there. So before I left I let that same waitress know that they provided poor customer service and that it was bad business on her behalf also, but I know deep down inside it was because we were black and the color of our skin. This franchise in simpsonville demonstrated how racist they are. I will never eat there again in Simpsonville SC. Pitiful people. read more

We have been going to this chilis on fairview road. They always had the best burgers. We understand staffing is still a issue however when we ordered our usual my mushroom burger which is normally juicy thick and just great was greasy, overcooked, and smaller than before. My wife's mini burgers showed up with little to no onion and one bun missing half of it. When we told our server she basically said she would get the manager took her food and at least another 15 minutes my wife's meal came out. i was finished my meal. The manager told us she check my wife's burger and it had onions on it before like she was annoyed at us. i check and there was no onions so this is our second bad experience at this restaurant. So our philosophy is now when we get bad service we dont go back. read more

Sometimes the dining service is slow due to staffing, but the food is always fresh and my order is always accurate. Lately, we've been doing pickup instead of dining at the restaurant, and they've been excellent. Good food, accurate orders, and super fast preparation and curbside service. read more