I remeber why i dont go to chilis because i can cook a better meal #yuck bbq chicken was straightbinjected with water and salt ribs seems like they went through a processing machine bread was filled with straight pepper beer tSted dirty im not blaming this establisent becausr quality of service was superb and on point just the chilis quality in food has become over sauced and seasoned read more

Update: its a few weeks later and my husband and I thought we'd give this place another chance. It was still awful. This time the service was good and we were seated quickly. We were waiting and waiting for our food, the waitress kept saying "sorry For the wait", not her fault. We asked for a discount, not even a comp or free app just a ten percent discount we asked because it was a whole hour. The manager comes out, and starts interrogating us about how long we took to order, he explained that it may have seemed like an hour because maybe we ordered drinks or maybe we needed more time to look at the menu (he was making it seem like we racked up the time), he said but it really 45 minutes according to the ticket and not an hour (fine) and that 45 minutes for a friday night wasn't too bad. We said well why is the waitress apologizing "for the wait" if its normal, we dine out all the time and never wait for food that long. he did the discount and said we could pay on the screen, we had been planning on getting a dessert but he didn't even ask us. So we just paid and left. The service was good, food good but not even an apology from the manager. lThis place has really gone down hill.We were seated, no one told us about the three course special. Took 15 minutes for our drinks to come. Not even specialty drinks, but sodas and waters. Our son got his juice, but no straw for his kids cup. Two people at our table of six didn't even get their sodas- had to remind our server. Had to ask for napkins. No napkins at all. Napkins were put in front of the person who asked, none for the rest of us apparently. Im not even going to review the food.... Had to ring up our own bill on the touch screen at our table which is fine, but it was out of paper. Had to wait for that. This was on a Tues night, not even a busy time! Chilis you need to step up your game. read more

Food is yummy!! Don't expect a refill on your drink or your table to be cleared. Waited for a good 30 minutes to get our check but we were not in a hurry:) read more

I typically frequent this place at least once a week with my besties for our weekly dinner. Service is normally great with quick turnarounds for both appetizer and main dish orders as well as drink refills. But last week I lost all faith in my go to place... Ended up having to wait about 30 minutes to an hour to order our food then waited an additional 45/60 minutes for the food to come out. Friend ordered a beer and was brought the completely wrong brand. Drinks were refilled once out during the 2 1/2 hours we were there. Finally we were able to get our waitresses attention (she was talking to friends the whole time) we all handed her our cards and she decided that that was just for fun because she charged my card twice and some cards not at all. Wanting to relax and grab a drink and some dinner while hanging with friends after work should not have this many obstacles. I hope that a manager monitors this page and makes necessary changes. read more

I have worked next to this chilis for almost 6 years and have ate here all the time. Today I placed an online order but then I got stuck helping customers. An hour went by and I was starving. Someone named Zoey called me and asked if I was still planning on picking up my food and I told her yes and that I was so sorry I got stuck with customers I work next door and if it would be possible to remake my food when I went to pick it up. She said yes that shouldn't be a problem. 2 hours after placing my order I was finally able to take my lunch and went to chilis. I asked the girl at the to go register Cristina if they could please remake my food. She said she would go ask. She came back and was told by her manager Justine to tell me that they would remake my food this time only. I asked her how they think it would be appropriate to sell someone food especially cheese products that's been sitting out for 2 hours. She said she was just telling me what her manager told her to tell me. I told cristina that Zoey had said it was fine over the phone and she rolled her eyes and said that sometimes zoey is an idiot. I asked for her district managers name and phone number. Cristina went back into the kitchen to tell Justine and then Justine came out asking me what the problem was. I told her to please give me her district managers number because I wanted to make a complaint. She repeatedly asked me in a very irritable way what the complaint was for. I again calmly told her to please give me the number. Then she turned to grab paper and pen and said that she would be calling my manager because our store has caused them nothing but problems. I asked her what type of problems and she ignored me and wrote down the name Marco and said I could find their corporate number online. I again asked her to please give me their district managers number. She said that I could look up corporate number online. I asked her why was she being so rude to me when I was calm and not disrespecting her at all. She walked away and came back with another manager named Nathan and she told me that I was going to have to leave without my food and that I and my store wasn't welcomed to come back. How can someone kick someone out that isnt being rude or telling them off? How can a corporate restaurant manager say that a billion dollar corporation is not welcomed there? I took out my phone to record her and asked her why was she trying to kick me out and she started to repeat over and over that I had to leave or she would have to call the cops. I told her that was fine because I wasnt doing anything wrong. She turned around and went into the kitchen. The other manager Nathan came back out and asked to sit down and talk to me because at this point I was crying from being so upset of how I was being treated. He asked me to start from the beginning of what had happened. I told him everything and he apologized for her behavior and he didnt know why she was acting that way when they dont have a problem dumping food that's been sitting a long time and remaking it. He gave me his general managers name Matt and told me to call him the next day and to tell him everything. He brought my food out and said he wasnt going to charge me because of my experience. I explained to him that we were both in the customer service business and that I would never be allowed to treat a customer this way and what she did to me was wrong. He agreed with me and just told me to call Matt. She not only ruined my lunch but she affected my job because I could not clock back into work and take care of customers after what I had just gone through. I explained to my boss what had happened and she couldnt believe that they could get away with treating a customer this way and she hopes Justine does call her to complain. read more

I went to Chili's today for the first time, honestly, I wasn't looking forward to it because of some of the reviews on Yelp, but like a lemming, I followed the crowd and jumped over the cliff. I ordered a combo plate of half a rack of ribs with grilled shrimp, got stuffed mashed potatoes and macaroni and cheese for my sides and mango iced tea. All I can say is YUM! The ribs were fall-off-the-bone, the shrimp were flavorful and the mashed potatoes, well, all I could think is, is that I could most certainly eat these for every meal for the rest of my life! The macaroni and cheese was so creamy and the bread crumbs on top just set it off! The mango tea was really good, too! We had tried the eggrolls for appetizers and I liked them...chicken, spinach, cheese, corn, peppers..not HOT spicy, but flavorful-spicy! Those, along with the chips with salsa and guacamole were fresh and GREAT. My husband got a combo fajitas plate and loved it (couldn't eat all of it!) and my daughters both got bacon classic cheeseburgers, made to their order (well done, no tomato, no cheese, blah, blah). They said they loved this Chili's burgers over all other restaurants. It was really busy in the restaurant but the waitress (pregnant even!) was very attentive and checked back often. The parking lot was packed, but we found parking that let us burn off a few calories (very few, believe me) and were surprised to get seated almost immediately. I will definitely be back...maybe for my birthday, even...and I go to my FAVORITE place for my birthday each year-- it may have just gotten usurped! read more

I know I chose to sit in the bar area but they seemed a little under staffed. Asked for lemons twice and we got them once our meal was almost done. I had to ask for napkins... like get up and ask. It was alright but it wasn't the best experience. It was nothing to recommend or say let's go back. read more

We go to Chili's often. Always enjoy the food. We sit in bar, Carly waits on us, and the service is excellent.

My wife and I visited one evening and sat in the bar area. The waitress was friendly and attentive. We ordered Cajon shrimp pasta and the bbq combo. The service and food were both excellent. We definitely will come back again read more

Waited 45 minutes to be brought a cheese quesadilla that was no longer even warm. Ordered with no sour cream but it had sour cream that had been scrapped off sloppily. When we turned the quesadilla over, lettuce and tomato had been squished into the bottom. They turned it over like we wouldn't notice. Also ordered a taco and enchilada. Brought out the taco but the enchilada wasn't ready. No beans or rice. Never checked back or served drink refills. Manager credited the meals, but not my drinks after we had waited 45 minutes for our meals. Bad business practices. read more

I love the Redlands location of Chili's because the staff is so awesome and kind! They know when to come and check up on things, and they are always super positive! I recently went there to celebrate my birthday with my frriend and I love the "Chilis Happy Birthday song" its so catchy! And the desert is so good! I also very much love the atmosphere of this location! It always is playing great music and its always clean and spiffy! I love this location so much, I dont think I would go to any other Chili's (: read more

I called to order take-out food and nobody picked up. Got there and order stake, the place smell funny, like farm chicken, bad. I should have leave just by that but I wait for my order and took it home. I ate two bites of my stake, it was REALLY bad, tasted like rubber or plastic so I had to throw it away.... I was sick all night and couldn't even go to school today. This place should get an inspection or something. Really bad. read more

YUMMO! Hats off to the Chef at the Redlands Chili's on Alabama. I always get the Parmesan Crusted Tilapia, oh man is it to die for. The parmesan & monetary Jack cheese is baked on to make a really nice crunchy crust, mmmm, then on top are tiny tortilla chip strips & topped with a drizzle of spicy chipotle-garlic butter, which I always get on the side so I can dip to my liking. It's not super spicy but it does have a spice to it, it's sooo good, every time I go now I can't divert my eyes long enough to order anything else. Also their ribs, caramel apples and fried garlic pickles are very very good. The fried pickles they say are homemade. Did I mention they also have a tasty berry margarita which comes with a handful of blueberries in it.Yum. Don't know about the other locations but this one always makes really good food & has had great service. read more

Wow! Raw tortilla chips-daughter and I were literally eating raw, very greasy corn tortillas. We asked to have them replaced and the chips were still raw and soggy. I had the Margarita Chicken mex bowl and it was horribly bland-even adding salsa did nothing. My daughter ordered the shrimp cajun pasta and it was so watery that the pasta was sitting in a puddle. Horrible meal and never going back. read more

This restaurant has gone downhill and we won't be going back. I ordered the fajitas with chicken and steak. There was very little meat and the steak was inedible. The plate was literally 3/4 onion! Add to this the fact that I was given dirty silverware and no one tried to stop three little kids from running around inside the restaurant screaming at the top of their lungs. I love children, but that was ridiculous! If you absolutely have to eat here, bring your own silverware, earplugs, and never order steak! read more

This was by far the worst experience I've ever had at Chili's! It all started with an overwhelmed hostess and a 45 min wait time which we had planned on waiting. After about 30 mins we decided to take a table in the bar area since it seemed to be moving. Boy we're we wrong! Sat and drink order taken quickly-off to a good start. Then waited about 15 mins before our order was taken. My daughters food arrived in about 5 mins if you can believe, so my husband order another drink from the bar, the entire cup filled to the brim with ice! Ugh! Still waiting for food the table behind us good their food(ordered after us) then they complained-it was cold and something in the food the manager offered nothing for their troubles the Table in front complained-Order was 100%wrong! WTH? So we ask the waitress what's going on with ours? Let me check she says! She says I'm sorry your order wasn't placed! What?? She preceded to tell us Well you should have checked on it earlier! Seriously? She said it was our fault cause my husband asked for no onions! Omg! So we waited 35 mins for our food and that's our fault? We'll be staying away I advise that everyone do the same. read more

i don't go their for the bar or the booze just the food they have good burgers their food fills you up its worth the 20 bucks a head its a good place to go to if u have nothing to do and all day to do its good to go to now and then it just takes a while to make the food even on a slow night. read more

The last few times I've been here, the food has been quite good. Unfortunately, I think this is the last time I'll be visiting this establishment. All I could taste in my salad was onion, my broccoli was turning brown, our waitress was nowhere to be found for an extended period of time, and my dinner date and I had to ask for new, CLEAN silverware because it was clear our fork and knife had not met the dishwasher since their last use. I'd like to rate Chili's better, but I just can't. read more

I can't imagine some of these POOR reviews??... This is my favorite CHILI's! The service is always outstanding; excellent food; outstanding service! We have NEVER had any problems and we eat at this restaurant regularly read more

I don't think I've ever had bad service at this Chili's before but after tonight, I will probably never go back. When we got there, they seated us within minutes and took our drink and appetizer order right away. We ordered spinach artichoke dip, but apparently they don't have that so the waitress offered us white spinach queso dip. We accepted and when they brought it out, it wasn't hot and it looked like the cook put a handful of whole spinach leaves on the bottom of the skillet and then put the rest of the ingredients on top of them. When I asked the server if it wasn't supposed to be chopped spinach, he told me he would check & proceeded to never come back. I don't know how they expect somebody to eat whole spinach leaves, stems & all, in a dip with thin tortilla chips. I had ordered the choose two fajitas-chicken & steak- with the white queso sauce on top. When they finally brought us our meals, the steak was so undercooked it was rare. As I proceed to pick it off my plate the waitress walks by and asks if everything is ok. I told her no, that the steak was too undercooked & I wasn't eating it. She told me she would take it back & have them cook it more & I told her no I didn't want it and to just change my order to all chicken fajitas. I've seen the movie "Waiting". I know what could potentially happen when you send back your food. So after that, I most likely will not be going back to that Chili's. read more

STAY FAR AWAY!!!!! Sign in window has an "A" rating, should be a "C". Just after we finished our dinner my husband says, "there are 2 cockroaches crawling on the back of the booth we were in. I felt like I needed to disinfect my hands after touching the filthy menu. The floor was covered in food and napkins. Will never go back! read more

I really don't understand why this place has so many bad reviews?! My family had dinner here tonight and we loved it. We did have to wait around 20 minutes to be seated but it's a Friday night so it was expected. Our server was John and he did an excellent job. He was very helpful with any questions we had when ordering and suggested vegetarian options when I asked to not have the chicken on my meal because I'm vegetarian. Our food came fast, exactly how we ordered and it was delicious! My husband had the half rack meal and i had the Cajun pasta. We did the 2 for $20 deal so we got the chips and salsa appetizer which was also very good. We especially loved that our drinks were never empty! Our table and chairs were clean, floor was a little messy but this place was packed. I love the decor, servers are nice. The ONLY thing we didn't like was that we would have rather sat in a booth than one of the tables in the middle of the restaurant. But other than that it was an excellent dinner out with the family. Thanks John and Chili's, we will be back! read more

First time at a Chili's restaurant and I enjoyed my experience! The food was good, the service was fantastic----- our waiters were prompt and responsive, and our food arrived rather quick. The bathrooms were also nice and clean. I left a satisfied customer. read more

I am sad to say, i have to cross this off of my list. One time, mistake, 2 times, getting worried, 3 times awfull food- it is what it is. It seems this location has gone downhill. This year i have been mad that i didnt just choose Bakers to eat, it is that bad. I have been going there since they opened, loved it......best happy hour around. Every Friday we were there. Another really really crapy thing, they do not use the ingredients that are supposed to be in the meals. They are cutting corners..it is priced for what the meal contains and leaving it out, is wrong, and the chicken, oh the chicken yuck, it is like biting through a tuff steak, almost not cooked. I will drive to the Beaumont one from now on. read more

I recently visited the Chili's in Redlands and had a great dining experience. During our meal, we were greeted by the manager (I believe his name was Matt). He wanted to make sure we were enjoying our meal and asked if everything was okay. We dine out quite often and rarely do managers approach our table. The food was delicious and the service was top notch. Our server was also super friendly. We will most definitely eat there again. Kudos to the manager and staff of the Redlands Chili's. read more

Thanks to Redlands Chili's for helping us coordinate our upcoming fundraising event. Their staff is friendly and helpful and the food there is wonderful. You have got to try the Chips and Queso. It's the best! The new lunch menu is good too. This is one of our family's favorite places to dine out read more

Food nothing like other chilis, the service is horrible, night bar tender lady is very rude. I had a steak that tasted terrible and the other people I was with wouldnt even finish their food. read more

Never had a problem at this Chili's but it's best during a weekday because of the heavy shopping traffic on weekends. The Managers here are some of the best I've seen in a Chili's restaurant, so they monitor things fairly well, and if I have any problems (rarely if ever), they square it away especially the GM. The clientele are fairly respectable too, compared to some other Chili's I've been to in the area. read more

In short: bad food and overpriced. I went there last weekend for a friend's birthday. We waited 40 minutes to get in. My wife ordered tacos & mac and cheese. I ordered a chicken sandwich. It's as if the cooks didn't even shoot for "good". NONE of the food reflected the $40 price tag. I will never go there again. read more

Horrible service, rude waiters and terrible food. So our work decided to have the annual Christmas party at Chili's this year. Worst choice eve!!!. Last night we waited for over an hour to get a table for 15. The servers were rude and it took them 30 minutes to take our orders. We didn't get the food for another 40 minutes. Almost all of the food was cold and they didn't even get our orders correct. The bill included the tip which they clearly did not earn or deserve. We complained to the manager and he did nothing. We will never again have any future parties here. So disappointing would not recommend this place to anybody. read more

Went in for a small little celebratory meal for my son passing his driving test, nothing major just wanted a quick bite and this location is close to home. We arrived and waited about 20 min to be seated. My husband ordered a cup of chili and was told that they had been out of chili since noon. Really? How do you run out of something and not remake or do what you have to do before the dinner crowd to ensure that one of your biggest sellers (in the name) is available. He made another choice, we waited about 35-40 min for our food before finally asking why it was taking so long. As soon as we asked our food was delivered in less than a minute. It had been sitting in the window and was pretty much room temp when it arrived to the table. We are because we were hungry but we won't be back. The manager nicely comped 10% off of our bill, but I would have rather had hot food and paid full price which is what's expected. read more

My friend and I were surprised and disappointed. We will usually have our weekly girl day and get some shopping done in Redlands and finish it up with a trip to Chili's for Happy Hour. We always order the same thing, Presidente' Margaritas and the creamy Jalapeno Chicken wings. Today the wings were missing the goat cheese and green onion. We spoke to the server who delivered it and she said that they only come with the loaded boneless wings. She didn't offer to get us what we wanted and basically insisted we were wrong. Dominic, our server brought us our bill, that came with another surprise. The wings were no longer a Happy Hour option, it had changed since our last visit. He knew that we didn't look at a menu and where there for our Happy Hour usual. He failed to inform us that the wings were no longer part of the Happy Hour menu.. We also asked about the lack of cheese and green onion. He mentioned that the girl brought that brought us our food told him about it, but nothing was done. We didn't even mention that our Margaritas were shorter than normal. So basically for us it was an Unhappy Hour for us and we won't be returning. We will find a new place to go and be happy. read more