I feel like in all the locations I've gone to they all seem "dirty" floors have trash, and are dirty, windows full of dirty towel marks and hand prints . Drink dispensers need a good washing. I've visited one in Idaho, Utah and several in California all with the same feel. I think they need to get a testing from in n out S I e yet to experience one with low supply stock and being dirty. I do like there portion sizes for the price and the selections. At this particular location I have only had a great experience with the employees. There's a gentleman on Fridays that runs the cash register whom is very kind! I'm bummed they took away the vinaigrette dressing. That was the reason I enjoy the salad so much. The new replacement isn't doin it. Also at this location - it is one of the top that needs a really good sanitizing & cleaning like BAD! trash are always over flowing floors are always dirty and the drink dispenser has forced me to bring my own beverage. Parking here can be busy but not too bad I do like that you can sit outside too. read more

We had just ordered a tortilla soup for delivery since we were sick at home. The soup was cold, which can be a little understandable. What we can't understand is that instead of chicken and black beans, there was just a big glob of cheese. Thank you Cafe Rio for solidifying the bad reviews you currently have. I would rather eat at McDonald's, because there they happy meals... you on the other hand, have sad meals. read more

I'm really disappointed with my experience tonight. We went around 8:00, so I understand it's toward the end of the day, but there still needs to be some pride in the workstation. It looked messy and unclean, which immediately set a bad impression. When we walked up to order, there were about five employees there, yet we stood waiting for nearly 10 minutes before anyone helped us. That shouldn't happen. The food was also disappointing. It felt like we were given leftover meat, and once again, all the ingredients were piled right in the middle instead of being spread out. I ordered nachos, and all the meat, beans, and rice were dumped in the center, leaving the outer chips completely plain. Unfortunately, this wasn't a good experience. I've had many good visits at this location before, but they definitely dropped the ball today. read more

Cafe Rio Fresh Modern Mexican - Messy station - Mexican Near Me - Redlands, California

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The service is swift and friendly, portions are HUUUGE, and tastes good. The process to order is super easy. Give them a try! read more

Cafe Rio Fresh Modern Mexican - Burrito - Mexican Near Me - Redlands, California

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19 years ago I went to Carl's Jr. for lunch and got chicken strips that came out RAW. Eating lunch a few minutes ago at cafe Rio was the worst lunch experience I've had since that fateful day in 2006. My $21 burrito was a sopping, soggy, mess that fell apart the first time I picked it up, leaving my hand a dripping mess of bean juice, rice grains, and sour cream. It's hard to imagine a person actually serving the burrito to a paying customer, but I am surviving proof that they do. Zero stars and two thumbs down. read more

Dear Business Manager: You have posted apology after apology after apology. "We are sorry" stops meaning anything when you fail to fix the problem. Hire adequate staff. Purchase sufficient supplies. Retrain your managers if possible and replace them if necessary. I eat at the Yorba Linda Cafe Rio and the place is clean, the food is good, and the staff are friendly. Stop saying your sorry and make the decision to fix this Cafe Rio. read more

The whole place was dirty. The trays they served our food on were dirty, as were the tables. The restroom is always disgusting but this time was worse than ever. There was literal dirt on the toilet and stuff on the floors and walls of the stalls. Oh and NO soap or paper towels. The food prep area was noticeably not clean as well. It's never been the cleanest but we've continued to come since the food is good. But the lack of cleanliness is so bad now we will never return. So sad. read more

Just walked in not knowing what to expect, the place is nice, clean, and the young men working today where very friendly and helpful, I ordered the chicken quesadilla with rice on the side and the habanero sauce, delicious inexpensive and worth the price, I will definitely be having lunch here more often. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Redlands, California

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Parking was easy. Place is large with plenty of seating. This is my 2nd time here. The prices are ridiculous. I do appreciate that you can pick and choose what you want. It is just like Chipotle and just like them you need to speak up and ask. I got a chicken bowl. I felt that it wasn't full enough. I had to ask the guy to add more things in there. The cilantro rice was OK but some of the rice was hard. My teen was hungry after eating here. This was a disappointing 2nd trip. Service was good though. We had 6 people and held up the line but the guy at the counter was super patient. read more

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The food on the line had a layer of crust on it. There were lots of people standing around. Doesn't seem like anyone wants to be there. It is very slow and the food was literally slapped together. It is probably just this location but not worth the wait. read more

The elote with sweet pork barbequoa salad is such a great combo. They give you so much food that I get full after only 1/2 eaten. Their house dressing is good but the food already has so much flavor I never need to add it. read more

Cafe Rio Fresh Modern Mexican - Salad with sweet pork barbequoa - Mexican Near Me - Redlands, California

I've been to several Café Rio locations and usually walk away satisfied--but this visit? A complete mess from start to finish. First, I ordered a salad... and was casually informed they had no vinaigrette dressing. I was forced to have their ranch dressing. Then came the payment debacle: I had cash, but unless I had exact change (down to the penny), I could pay with cash since I didn't have exact change I was forced to use a card. The cashier was rude about it- Like, don't you have a card? As if that weren't enough, I made the mistake of using the restroom. Sticky floors, overflowing trash, and a general sense of "turn around immediately." This was hands down the worst Café Rio experience I've had. read more

Cafe Rio Fresh Modern Mexican - Salad - Mexican Near Me - Redlands, California

The containers were super dirty, everyone was on there phones when I had to order even when I got rung up , and charged twice , wouldn't come back to be honest had really good hopes especially being charged for two tacos for 16 dollars with very small portions , insane And I never got my money back read more

If you want shredded chicken on a Sunday from this place just wait until Monday they are always out of shredded chicken every Sunday waste of my time read more

Honestly... I feel bad leaving this review but at this point it needs to be done. I have gone 19 times, all different days of the week, different times, during dinner hours, when it's busy, when it's not, even an hour after they have opened... and every single time I have gone, NO STEAK. I'm sure the manager knows who I am at this point, well at least one does because I've spoken to him about one time I went and I was literally told to "get the f**k out" because I asked when they will have it. I went once after speaking to the manager and he said he was willing to make it up to me, and if having a food item in the menu is "making it up to me" then costumer service their is nonexistent. When I went that time they still didn't have steak so I ended up getting my husband chicken... I just left now without any food AGAIN because quite literally this is the 19th time I've gone and still no steak. If steak is in that high demand, you should order enough to meet demand, and if supply chain is the issue, then make costumers aware that it is off the menu, but it's not and I know that's not the case, because when I just went right now, they explained to me they have, they just haven't made it. Really? On a Saturday evening at 5:30pm? Wow just wow. I used to think Cafe Rio was way better than Chipotle but honestly that's no longer the case. & since I'm finagling leaving a review, I'll also note that the bathroom is ALWAYS ALWAYS filthy, the soda machine never has any syrup, & the water/ice dispenser is beyond BEYOND filthy. You can literally taste and see how dirty the ice & water is. read more

One star review is too generous. The food line was a MESS, the cheese looked like it got cold and hard and left there for hours. The line workers were extremely rude rolling their eyes and making someone else finish our order, while not busy at all. I should've walked out the second I seen how messy and disgusting the food looked! I will NEVER go back to any of these franchises. And spilt chili on my bowl making it look messy. Took 2 bites and threw my bowl away because it was cold and tasted off. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Redlands, California

Food is okay the service here is absolutely terrible I was already having a bad day and the guy serving kept looking at me like I was stupid or spoke another language if you want your day ruined come here. They definitely ruin your mood right before you eat your meal :) read more

The employees were doing the best they could tonight, very nice. However they were out of almost every meat, queso, and we waited 30 minutes just to be serve with only a few people in front of us. Also they are using costco chips they're horrible:( Extremely dirty inside as well. read more

Cafe Rio Fresh Modern Mexican - Costco chips - Mexican Near Me - Redlands, California

The food is good but the men in this establishment don't work. They're always standing around and the line isn't filled. It wasn't busy either so theres no reason for no barbacoa or creamy tomatillo dressing in the line. The lady working there today was doing everything she could. For that i'm grateful, but talk to your male staff read more

Last time I ate here was a couple of years ago. And this past week wanting something different, I told my wife let's go back to cafe Rio in Redlands. It will be the last time I eat here, for a long time. For 1: their prices are high, I paid over $17 for 3 tacos!!!!!!! That's outrageous!! 2: what made the experience worse, is my wife and I couldn't even finish our food. We decided to eat inside the cafe Rio. It was so disgusting dirty in there, on top of flies flying around. It was a pig pen in there. Trash cans were over filled, trash all over the floor, the fountain drinks were ALL empty. There was no ice in the soda machines. Did i mention trash and food all over the floor. It was gross ... read more

Cafe Rio Fresh Modern Mexican - Trash on the floor and under the drawers - Mexican Near Me - Redlands, California

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I was there last week in the morning, the tortillas were horrible. What's is going on with that place? It has never been worse. Change your manager and stop apologizing over and over again. read more

The employees were nice and they did have gloves on, with that being said this restaurant was filthy. There was so much dust on the light fixtures and decor it looked like fuzz was growing. The drink station was filthy, the kitchen was filthy, the walls had some kind of grease or liquid dripping on them. There was trash everywhere and boxes thrown all over the floor at the back door. The appliances in the kitchen looked like they hadn't been cleaned, especially the ones facing the dining area. I expected so much more, I have no idea how this place received the A that was posted. read more

Really disappointed, I told my husband to go inside while I wait in the car with my kids. He ordered 3 burritos and a nino quesadilla. The burritos were SMALL and NOT the normal size! I get that I ordered 3, but don't skimp out on the normal portions, especially when I'm buying 3 entrees. Total came to $50!! We have been coming here for years and spent tons of money . Hope they make it right. read more

Cafe Rio Fresh Modern Mexican - Receipt - Mexican Near Me - Redlands, California

Stores a mess, trash on the ground, food all over the place Dirty af Never again Employees looking like they are about to have a mental breakdown. Don't like what you do, find another job. read more

Its like Chipotle but worse somehow...paid 40 dollars for a burrito and a entree bowl. Taste like bland gentrified Mexican food. Everything tasted like precooked packaged food that just gets reheated. The cilantro they garnished my food with was turned and had small black chunks in it. The "pork barbacoa" is literally just shredded pork with BBQ sauce, similar to like a sloppy Joe style. I wanted to return my food but was in too much of a hurry to wait. Will never go back. read more

Wow this place is filthy. Their kitchen is a mess grills kept unclean with grease everywhere. The employees didn't even bother to clean the grill just threw tortillas on top of the filth. Also the place itself has grease with fuzz on it on the fixtures and woodwork. I left as I did not want to get food poisoning. Eat at your own risk. read more

This was my first time trying Cafe Rio and it was fine. The restaurant itself is very clean, staff was friendly. I guess my review is more about the food itself - the location is great and nothing the staff did ruined my experience. The food gets the job done, but it's nothing to write home about. Good if there isn't anything else to eat - the "tostada" is literally a salad on top of one tostada. It's just a smaller version of the salad. Again, food is fine. - side note, the music was very "noisy", wish they played more Spanish music. Lots of irritating song choices. read more

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So I'm having a really rough day because my dog is at the vet and sick. I came here just to grab something small to eat because I'm not feeling well. The people here are so kind and bought my tostada for me. It is delicious. I don't know the guy's name who bought my food that works here but what a nice thing to do for somebody. Devon the manager is the best. read more

Cafe Rio Fresh Modern Mexican - Grilled chicken tostada. - Mexican Near Me - Redlands, California

Worst service ever, Online order and I had to wait 1 hour for 2 burritos, the guy running those orderes acted like he was so busy but never did a thing!! All employees were lazy unorganized! read more

Ordered 2 salads online and gosh when we got our food.... Everything was WRONG. Missing dressings, missing add ons, then somehow one salad order had the requests of the other order?? I love cafe rio but will probably never come here again so I don't have to deal with the customer service here. It seems like no one wants to work here. read more

If I could do a lower review I would. This place is horribly disgusting. Their salad bar is all combined and mixed with one another. They have the sloppiest workers out of any restaurant I've ever been to. They sit there and watch your food get cold while sitting on their phones behind the counter. I have never had a good experience and would recommend you save yourself the time and money. The food is always sub par and not worth the money. Hopefully they get some new management or a health inspector in there ASAP otherwise I will never be back. read more

Well done! The tortillas are back to normal. I missed the recipe but who knows what made them go back to the homemade Mexican deliciousness I missed. We only order takeout and the salad is the way to go. You basically get a salad and a burrito in one. You gotta get their cilantro lime dressing too. So good! When ordering to take up to Big Bear I've asked for everything separate so the tortilla doesn't get soggy. Staff have been so understanding and helpful. Makes the food easy to reheat once I drive for an hour. Love it! read more

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I'm so annoyed that I even have to write this review but this is just plain ol bs bad customer service. Ordered online put salsa on side because I don't like my burritos wet, they had to remake it because the salsa was inside, cool no problem the young lady in the front by the register was a sweetheart, however the young man making the food had an attitude as soon as he knew I wanted my food redone. Wanted to give me a speech about how they can't put the cilantro psoriasis cream inside the burrito online bla bla bla but he'll do it for me this time. Awesome but then I get this overly soaked in bean juice ass burrito which I know was intentionally done. I know they can strain the juice out of them beans before they place it on the burrito,I've watched them do it countless times . So if my main complaint was I didn't want even salsa inside my burrito wtf would you give me this mess!! I'll add a picture to show exactly what I'm talking about. I'm also aware that the sweet pork has a sauce on it but these 3 slivers worth of meat would not cause this much moisture. He needs an attitude adjustment asap, ppl spend their hard earned money on food and for it to be made wrong once by mistake but twice on purpose is completely unacceptable, so better dude. read more

Cafe Rio Fresh Modern Mexican - Like why would I want a burrito full of bean juice - Mexican Near Me - Redlands, California

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Not happy with Cafe Rio in Redlands. The food is pretty good usually. The staff is pretty good too. I've had poor staff experiences before, but tonight was great. My wife used the rest room with our two girls tonight and it looked like the women's room hadn't been cleaned in weeks. There was feces splattered against the stall wall. It was disgusting. It always feels like cafe Rio is too busy for the staff to handle. Chairs and tables seem to be everywhere. It's very disorganized. It feels like they struggle to keep food stocked and ready to serve. read more

A health inspection was performed by the city the next day and they must have cleaned up real quick thanks to my Yelp post and complaint filed with Cafe Rio's district office. According to the report, the only found one violation, and the manager straight up lied and said he was not aware the restroom was in poor condition. Well Cafe Rio, your manager lies but pictures don't! Look at all the complaints on here regarding the cleanliness or lack of, plus the vast list of complaints filed through the health department. Who are you going to believe, your customers or your lying manager? I would suggest you look into hiring new management or this place will run into the ground. read more

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I was BLOWN AWAY‼ I have been a loyal customer for 15 years, this location has the best food! Every single bite was delicious! Also I gave Bree two thumbs up, she really knows how to cook!!! read more

Awesome for lunch and a fresh bite to eat!!! Very friendly staff and the food comes out quick and fresh!!! It's located in the shopping plaza which is close to my home but also a great location!!! It's always clean and nice. Very pleasant if you want to eat on the patio! I'd recommend the entire menu!!! read more

We walked in with 3 other people, so it wasn't crazy busy but they rushed us along to order, only to be let down by the food. We ordered the coconut shrimp taco plate, a grilled steak bowl, and Nino quesadilla with a blueberry mint limeade. The coconut shrimp came with a chunky mango/ chili sauce. It was sweet with a taste of peppers without heat. I didn't mind the sauce but the chunks were a little strange. The tortillas used to taste homemade but now have a dry floury taste. Didn't finish the steak bowl, didn't eat the rice and beans. The blueberry Limeaid was bomb. read more

I was eager to try it since they advertise fresh made tortillas. Unfortunately, the food was very bad, I should have complained but hate being a Karen. I ordered a salad which they put it on a soft tortilla which didn't hold up to salad. I got their house speciality sweet pork and it was terrible, the other options looked burnt and dried up. I wasted $15. read more

My husband and I frequent here often because we love the food and the prices aren't bad. However, the food quality is always so inconsistent and the customer service is just terrible. There are typically so many employees and some are busy in the back but many of the employees serving the food or working the register enjoy just side talking to their peers and just simply look miserable. We went there tonight and both sat down and instantly mentioned how rude everyone was. We don't expect conversations or anybody to ask us how our day is, but a hello and overall welcoming attitude would be ideal. Also, the entire establishment is always so noticeably dirty. The restrooms are disgusting, tables don't look wiped down and the amount of black dust near the vents is insane. It's expected to be dirty but my point is, there never seems to be pride on the cleanliness because this is how it is every time I visit. read more