I feel like in all the locations I've gone to they all seem "dirty" floors have trash, and are dirty, windows full of dirty towel marks and hand prints . Drink dispensers need a good washing. I've visited one in Idaho, Utah and several in California all with the same feel. I think they need to get a testing from in n out S I e yet to experience one with low supply stock and being dirty. I do like there portion sizes for the price and the selections. At this particular location I have only had a great experience with the employees. There's a gentleman on Fridays that runs the cash register whom is very kind! I'm bummed they took away the vinaigrette dressing. That was the reason I enjoy the salad so much. The new replacement isn't doin it. Also at this location - it is one of the top that needs a really good sanitizing & cleaning like BAD! trash are always over flowing floors are always dirty and the drink dispenser has forced me to bring my own beverage. Parking here can be busy but not too bad I do like that you can sit outside too. read more

The service is swift and friendly, portions are HUUUGE, and tastes good. The process to order is super easy. Give them a try! read more

Cafe Rio Fresh Modern Mexican - Burrito - Mexican Near Me - Redlands, California

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I'm really disappointed with my experience tonight. We went around 8:00, so I understand it's toward the end of the day, but there still needs to be some pride in the workstation. It looked messy and unclean, which immediately set a bad impression. When we walked up to order, there were about five employees there, yet we stood waiting for nearly 10 minutes before anyone helped us. That shouldn't happen. The food was also disappointing. It felt like we were given leftover meat, and once again, all the ingredients were piled right in the middle instead of being spread out. I ordered nachos, and all the meat, beans, and rice were dumped in the center, leaving the outer chips completely plain. Unfortunately, this wasn't a good experience. I've had many good visits at this location before, but they definitely dropped the ball today. read more

Cafe Rio Fresh Modern Mexican - Messy station - Mexican Near Me - Redlands, California

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2:22pm on Sunday. No ice. No tea. No drinks. The lady who used to manage here was awesome. Bring her back. read more

Cafe Rio Fresh Modern Mexican - It is 2:22pm on Sunday. No ice. No Tea. No drinks. This store is terribly managed. It used to be awesome. - Mexican Near Me - Redlands, California

I used to come here pretty often a couple of years ago, but unfortunately, the service wasn't the best, so I stopped coming as much. Yesterday, I decided to give it another try, and I'm so happy I did! The place has changed so much, and the difference in customer service is amazing. The new workers are super friendly and welcoming, and I especially want to recognize Hallie. She was incredibly kind, friendly, and helpful, and she made my experience so much better. She gave me a generous portion of meat and toppings, which I really appreciated! It genuinely makes me happy to see businesses improve and employees who take pride in providing great customer service. Sometimes, a little kindness and a friendly attitude can make someone's entire day. Thank you, Hallie, for making my visit such a positive experience! I'll definitely be coming back. read more

Parking was easy. Place is large with plenty of seating. This is my 2nd time here. The prices are ridiculous. I do appreciate that you can pick and choose what you want. It is just like Chipotle and just like them you need to speak up and ask. I got a chicken bowl. I felt that it wasn't full enough. I had to ask the guy to add more things in there. The cilantro rice was OK but some of the rice was hard. My teen was hungry after eating here. This was a disappointing 2nd trip. Service was good though. We had 6 people and held up the line but the guy at the counter was super patient. read more

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The elote with sweet pork barbequoa salad is such a great combo. They give you so much food that I get full after only 1/2 eaten. Their house dressing is good but the food already has so much flavor I never need to add it. read more

Cafe Rio Fresh Modern Mexican - Salad with sweet pork barbequoa - Mexican Near Me - Redlands, California

I've been to several Café Rio locations and usually walk away satisfied--but this visit? A complete mess from start to finish. First, I ordered a salad... and was casually informed they had no vinaigrette dressing. I was forced to have their ranch dressing. Then came the payment debacle: I had cash, but unless I had exact change (down to the penny), I could pay with cash since I didn't have exact change I was forced to use a card. The cashier was rude about it- Like, don't you have a card? As if that weren't enough, I made the mistake of using the restroom. Sticky floors, overflowing trash, and a general sense of "turn around immediately." This was hands down the worst Café Rio experience I've had. read more

Cafe Rio Fresh Modern Mexican - Salad - Mexican Near Me - Redlands, California

We had just ordered a tortilla soup for delivery since we were sick at home. The soup was cold, which can be a little understandable. What we can't understand is that instead of chicken and black beans, there was just a big glob of cheese. Thank you Cafe Rio for solidifying the bad reviews you currently have. I would rather eat at McDonald's, because there they happy meals... you on the other hand, have sad meals. read more

Just walked in not knowing what to expect, the place is nice, clean, and the young men working today where very friendly and helpful, I ordered the chicken quesadilla with rice on the side and the habanero sauce, delicious inexpensive and worth the price, I will definitely be having lunch here more often. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Redlands, California

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The food on the line had a layer of crust on it. There were lots of people standing around. Doesn't seem like anyone wants to be there. It is very slow and the food was literally slapped together. It is probably just this location but not worth the wait. read more

Honestly... I feel bad leaving this review but at this point it needs to be done. I have gone 19 times, all different days of the week, different times, during dinner hours, when it's busy, when it's not, even an hour after they have opened... and every single time I have gone, NO STEAK. I'm sure the manager knows who I am at this point, well at least one does because I've spoken to him about one time I went and I was literally told to "get the f**k out" because I asked when they will have it. I went once after speaking to the manager and he said he was willing to make it up to me, and if having a food item in the menu is "making it up to me" then costumer service their is nonexistent. When I went that time they still didn't have steak so I ended up getting my husband chicken... I just left now without any food AGAIN because quite literally this is the 19th time I've gone and still no steak. If steak is in that high demand, you should order enough to meet demand, and if supply chain is the issue, then make costumers aware that it is off the menu, but it's not and I know that's not the case, because when I just went right now, they explained to me they have, they just haven't made it. Really? On a Saturday evening at 5:30pm? Wow just wow. I used to think Cafe Rio was way better than Chipotle but honestly that's no longer the case. & since I'm finagling leaving a review, I'll also note that the bathroom is ALWAYS ALWAYS filthy, the soda machine never has any syrup, & the water/ice dispenser is beyond BEYOND filthy. You can literally taste and see how dirty the ice & water is. read more

This place has gone all the way downhill. I came in around 4:15 or so on a Sunday and I figured it wouldn't be very busy this time of day and I was right. There were only 2 customers ahead of me and it still took 20 minutes to get through the line. The restaurant itself is filthy. FILTHY. The floor is disgusting. There is food and trash everywhere. The tables were filthy. The employee preparing the food was wearing the same plastic gloves as he prepared different meals, handled the cash register, and scratched the back of his neck several times which is super gross and defeats the purpose of gloves. He generally was not friendly (and all customers before me and including me were exceptionally friendly toward him) ...and if you can't be friendly to customers then don't be in the service industry. They were out of hot sauce for the burrito and the only sauce that didn't have skin across the top was the green so I went with that. As I approached the register another employee walked by and he stunk to the high heavens like weed. Over at the drink station all you can smell is some kind of pungent cleaner... and neither ice dispenser had ice. This used to be one of my absolute favorite fast casual restaurants and I'm probably never coming back. read more

19 years ago I went to Carl's Jr. for lunch and got chicken strips that came out RAW. Eating lunch a few minutes ago at cafe Rio was the worst lunch experience I've had since that fateful day in 2006. My $21 burrito was a sopping, soggy, mess that fell apart the first time I picked it up, leaving my hand a dripping mess of bean juice, rice grains, and sour cream. It's hard to imagine a person actually serving the burrito to a paying customer, but I am surviving proof that they do. Zero stars and two thumbs down. read more

Last time I ate here was a couple of years ago. And this past week wanting something different, I told my wife let's go back to cafe Rio in Redlands. It will be the last time I eat here, for a long time. For 1: their prices are high, I paid over $17 for 3 tacos!!!!!!! That's outrageous!! 2: what made the experience worse, is my wife and I couldn't even finish our food. We decided to eat inside the cafe Rio. It was so disgusting dirty in there, on top of flies flying around. It was a pig pen in there. Trash cans were over filled, trash all over the floor, the fountain drinks were ALL empty. There was no ice in the soda machines. Did i mention trash and food all over the floor. It was gross ... read more

Cafe Rio Fresh Modern Mexican - Trash on the floor and under the drawers - Mexican Near Me - Redlands, California

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this has to be some kind of sick joke...I came 4 days ago for a steak salad and they were out of steak. Them being out of steak has happened too many times to count but I finally left a review a few days ago because I figured the manager needed to be made aware, if he/she isn't already. I decided to give the place one more chance today and guess what....THEY ARE OUT OF STEAK AGAIN That was my last time coming in. Bye bye forever Cafe Rio, i'll miss you but I have to have standards read more

Walked in and walked out! The grill looked like it hasn't been cleaned in god knows how long. Disgusting!!

This place has gone downhill. Cafe Rio in Redlands used to be a favorite of mine, I used to travel here from out of town just to have their fresh food (for well over a 10 years). However, yesterday at ~6pm I was so disappointed with the quality of food I received. Gone are the days of fresh tortillas being made on the wheel! My tortillas were cold and stale, and the shredded chicken was overcooked. The worst part was, when I got home and opened up the bag, I discovered the employee hadn't even secured the lid on my food!! It leaked all over the place in my car! I've noticed the change in quality for a while now, but this was really the last straw for me. Not only was the food bad, but the employees carelessness created a mess I had to clean. read more

Grilled chicken was way too salty. Mint lemonade tasted soapy. And the server hates her job. Not impressed.

Every time I order here online the order comes out incorrect. I love cafe rio but the last 3 times there's has been something wrong with the order.overcooked burnt chicken, missing items, to adding beans to my salad that said no rice not beans. Very disappointing. Come on it can't be that difficult to get it right. read more

One of the worst dining experiences I've ever had. Mobile ordered my food 20 minutes in advance for them to not even start it before I got there. One of the managers gave me an attitude when I asked a second time where my order was after waiting an additional 20 minutes. They weren't busy either. Can't believe it takes 40 minutes to make a chicken quesadilla. read more

While the food is tasty, the place is filthy. The service is abhorrent. Waiting for someone to make your food, having an attitude because they have to work, up-charging for everything even if you waited 5 minutes for them to socialize before finally doing their job, and then having the nerve to request a tip at time of payment. This used to be a nicer place but it is definitely gone downhill. read more

Food is okay the service here is absolutely terrible I was already having a bad day and the guy serving kept looking at me like I was stupid or spoke another language if you want your day ruined come here. They definitely ruin your mood right before you eat your meal :) read more

The containers were super dirty, everyone was on there phones when I had to order even when I got rung up , and charged twice , wouldn't come back to be honest had really good hopes especially being charged for two tacos for 16 dollars with very small portions , insane And I never got my money back read more

If you want shredded chicken on a Sunday from this place just wait until Monday they are always out of shredded chicken every Sunday waste of my time read more

One star review is too generous. The food line was a MESS, the cheese looked like it got cold and hard and left there for hours. The line workers were extremely rude rolling their eyes and making someone else finish our order, while not busy at all. I should've walked out the second I seen how messy and disgusting the food looked! I will NEVER go back to any of these franchises. And spilt chili on my bowl making it look messy. Took 2 bites and threw my bowl away because it was cold and tasted off. read more

Cafe Rio Fresh Modern Mexican - Mexican Near Me - Redlands, California

The employees were doing the best they could tonight, very nice. However they were out of almost every meat, queso, and we waited 30 minutes just to be serve with only a few people in front of us. Also they are using costco chips they're horrible:( Extremely dirty inside as well. read more

Cafe Rio Fresh Modern Mexican - Costco chips - Mexican Near Me - Redlands, California

Ordered food for pickup at 4:16pm and pickup was at 4:30pm. They did not start making the food until 4:36pm after I arrived. Had to wait until 4:58pm until they finished only to find out my order was wrong. So disappointed. Do not come if you are in a rush and want to place a mobile order. read more

This was my first time trying Cafe Rio and it was fine. The restaurant itself is very clean, staff was friendly. I guess my review is more about the food itself - the location is great and nothing the staff did ruined my experience. The food gets the job done, but it's nothing to write home about. Good if there isn't anything else to eat - the "tostada" is literally a salad on top of one tostada. It's just a smaller version of the salad. Again, food is fine. - side note, the music was very "noisy", wish they played more Spanish music. Lots of irritating song choices. read more

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The whole place was dirty. The trays they served our food on were dirty, as were the tables. The restroom is always disgusting but this time was worse than ever. There was literal dirt on the toilet and stuff on the floors and walls of the stalls. Oh and NO soap or paper towels. The food prep area was noticeably not clean as well. It's never been the cleanest but we've continued to come since the food is good. But the lack of cleanliness is so bad now we will never return. So sad. read more

Really disappointed, I told my husband to go inside while I wait in the car with my kids. He ordered 3 burritos and a nino quesadilla. The burritos were SMALL and NOT the normal size! I get that I ordered 3, but don't skimp out on the normal portions, especially when I'm buying 3 entrees. Total came to $50!! We have been coming here for years and spent tons of money . Hope they make it right. read more

Cafe Rio Fresh Modern Mexican - Receipt - Mexican Near Me - Redlands, California

The food is good but the men in this establishment don't work. They're always standing around and the line isn't filled. It wasn't busy either so theres no reason for no barbacoa or creamy tomatillo dressing in the line. The lady working there today was doing everything she could. For that i'm grateful, but talk to your male staff read more

Well done! The tortillas are back to normal. I missed the recipe but who knows what made them go back to the homemade Mexican deliciousness I missed. We only order takeout and the salad is the way to go. You basically get a salad and a burrito in one. You gotta get their cilantro lime dressing too. So good! When ordering to take up to Big Bear I've asked for everything separate so the tortilla doesn't get soggy. Staff have been so understanding and helpful. Makes the food easy to reheat once I drive for an hour. Love it! read more

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Stores a mess, trash on the ground, food all over the place Dirty af Never again Employees looking like they are about to have a mental breakdown. Don't like what you do, find another job. read more

Its like Chipotle but worse somehow...paid 40 dollars for a burrito and a entree bowl. Taste like bland gentrified Mexican food. Everything tasted like precooked packaged food that just gets reheated. The cilantro they garnished my food with was turned and had small black chunks in it. The "pork barbacoa" is literally just shredded pork with BBQ sauce, similar to like a sloppy Joe style. I wanted to return my food but was in too much of a hurry to wait. Will never go back. read more

Not happy with Cafe Rio in Redlands. The food is pretty good usually. The staff is pretty good too. I've had poor staff experiences before, but tonight was great. My wife used the rest room with our two girls tonight and it looked like the women's room hadn't been cleaned in weeks. There was feces splattered against the stall wall. It was disgusting. It always feels like cafe Rio is too busy for the staff to handle. Chairs and tables seem to be everywhere. It's very disorganized. It feels like they struggle to keep food stocked and ready to serve. read more

The employees were nice and they did have gloves on, with that being said this restaurant was filthy. There was so much dust on the light fixtures and decor it looked like fuzz was growing. The drink station was filthy, the kitchen was filthy, the walls had some kind of grease or liquid dripping on them. There was trash everywhere and boxes thrown all over the floor at the back door. The appliances in the kitchen looked like they hadn't been cleaned, especially the ones facing the dining area. I expected so much more, I have no idea how this place received the A that was posted. read more

I was there last week in the morning, the tortillas were horrible. What's is going on with that place? It has never been worse. Change your manager and stop apologizing over and over again. read more

So I'm having a really rough day because my dog is at the vet and sick. I came here just to grab something small to eat because I'm not feeling well. The people here are so kind and bought my tostada for me. It is delicious. I don't know the guy's name who bought my food that works here but what a nice thing to do for somebody. Devon the manager is the best. read more

Cafe Rio Fresh Modern Mexican - Grilled chicken tostada. - Mexican Near Me - Redlands, California

why did you get rid of the medium sauce? the sweet one. the best one. we wont be back.