Horrible Service, they cancelled my DoorDash order twice! I called after the first time to find out if they were still doing DoorDash orders they stated "yes," asked why my order was cancelled, sat on hold for 12min. I hung up and reordered, they cancelled it a second time (after I verified with them that they had received my order), charging me twice to a tune of $70. Called the store and they stated they were out of pasta. They had 2 opportunities to notify me of their incompetence and chose not to do so! read more

Went for lunch during the 11:00 - 12:00 hour. Took about 15 - 20 minutes for anyone to come and take our drink order. When I asked a waiter walking by if he could take our entire order, mind you there was only 2 of us, he looked at the bartender and said she'll be with you when she can. Food finally came out but no one bothered to give us a refill on our drinks. Will not go back to eat there. read more

I was so pleased and appreciative of Chili's Pueblo. We were having a surprise 80th birthday party for my father and ordered a big amount of party platters. Everything was put together on time. Great service and people while we waited and the food was all perfect! Thank you so much for helping to make our special day so positive and successful. read more

I have been ordering delivery from this chili's for 2-3 months now and it's always been what is expected, until one delivery issue, which made me teeter on me returning.... so why 5 stars? Sometimes we have expectations of service that although it's the "promise" , it truly might be unrealistic to expect perfection every time. But what made the difference was manager Jen and manager Mike. THEY are the reason (among a hard working staff) that this chili's is getting 5 star review. They went above and beyond not only understanding but ensuring they kept a loyal customers even though I have been loyal for months not years like most people that might live around here. But their strive for excellence and customer service skills are something that I rarely see and I have been working retail for over 15+ years. I have seen all levels of management in business make decisions for the business without remembering that customer is what keeps your business running. Jen and Mike, you made a loyal customer out of me! Thank you! read more

Steak was over cooked. And the fried pickles really dark.. wait a little long. Broccoli was delicious. read more

Chili's - Steak - American Near Me - Pueblo, Colorado

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Wife and I stopped by to get some drinks and chips. Only 2 people at a bar that seats 15, still turned away with a 20 minute wait. I don't know why I expected any different. It ALWAYS takes 40 minutes or so to be seated on weekends and service is pretty slow after that. All for mediocre chain restaurant food. read more

Called ahead for a curbside to go. Arrived a little bit early and was happy to see someone come right out and let me know my food wasn't quite ready. They quoted me 6:06 time to pick it up. Which was 10 minutes after I had gotten there. I had to go inside another 20 minutes later to find out where my food was. Then I had to check my order because they messed up on three different items. It took nearly 45 minutes from the time I placed my order to get my food. That's ridiculous. The girl inside was very demure and apologized for the wait and for the messed up items. She was sweet and visibly upset over the situation. I eventually got everything I ordered and I am looking forward to eating it once I get home. Update: the food was delicious. read more

Ok, so now I remember why I don't eat at Chili's anymore... Came in for a late lunch and the problems started immediately. The hostesses seemed bewildered by my entrance to the place (not certain if I caught them off-guard, but definitely unprepared!) After clearing up the confusion (?), I was shown to a seat and the waiter was really nice. Not certain if he was expecting me to order with the new nifty-iPad-like devices on the table, but he seemed unprepared to answer my questions (Not like these were hard ones either, my first question was "Where is the menu?" and second was "Is there a lunch menu?") He left a little rattled. He swung back, I ordered and the food came out like 2-minutes later. Super quick, but the chili was cold and the salad had cheese on it (Yuck!) He remedied the salad, and I refused on the chili warm-up. Another waitress came by to check on me (Odd... Not a manager, just the server that perhaps was supposed to have my table-She seemed perturbed.) I finished lunch and was ready to go... And then he disappeared? They all disappeared! I tried to get someone (anyone's) attention, but no. He ultimately returned and I said I was ready to go. He said I could use the iPad-like machine, but I already had and couldn't checkout (Option NOT Provided). I gave him my card and asked him to run it (here came that confused-look again). He returned, looked at the iPad device on the table behind me and said that I could have checked out from there (Huh?) I signed the tab and exited... Remember Chili's: Beer is good cold, Chili is NOT! Will I return... Uh no! read more

Stopped here for lunch on our way out of town on a Sunday. Our group of 6 was immediately seated and the restaurant appeared to be fairly full. Our server was very pleasant and you could tell they were all in a bit of a rush. We placed our drink orders and they were delivered pretty quickly. One of our cups had a mystery item in it and a new glass was brought out immediately without any questions. Comp chips and salsa were brought out after about 15 minutes and were appreciated as we were starving. The food was standard for a Chilis location. I ordered my typical crispy chicken tacos and got a mystery dish with bacon on it. After outlining what I had ordered to the other server who had delivered our food, I got a huffy explanation that I had the order wrong and that they would replace it. By the time our table was almost done eating, my dish arrived. It was fine and portion size for the tacos was larger than usual in Denver. I received about 1/4cup of rice, which was fine as it was already a lot of food. Everything was ok with our visit but not outstanding. I don't appreciate being scolded for ordering correctly but was thankful that they could easily fix the dish. read more

Oh, Chili's. You try so hard. It's cute. On my last visit, my friend and I sat at the bar for a late lunch...around 2:30ish on a Saturday. Chili's was weirdly busy for the entire time that we were there, both in the bar and dining room. Something about people in this town and mediocre chain restaurants...I don't know. Our bartender was friendly, but clearly harried. He had a full bar, was making service drinks, and running food all at once. I got the feeling that it was probably a time that he would use to prep for the dinner rush but was still busy during the "in-between" time and was stressed out because of it. We ordered 2-for-1 pints of beer and ordered some food; I had the turkey burger and my lady friend decided on a chicken salad of some stripe. Then we waited. Sysco nuke-and-serve usually doesn't take very long, but it was definitely about a 25 minute wait from the time we watched him enter the order into Aloha and when he finally brought it to us. The turkey burger was pretty good, and the fries serviceable (they also came in this cute little tin thing...charming). My friend's salad, however, was served on a dirty plate that clearly had someone's thumbprint on the rim. Apparently the expo was lazy, because it was pretty blatant and gross. Both of us have been servers and so we felt bad sending it back, but seriously? If I were the GM here, I'd be embarrassed that food could leave my kitchen looking like that salad did. It's Chili's. read more

My husband found a piece of glass from his drink....in his mouth. They comped his drink, but the manager never came over to talk to us or check in. We were shocked he didn't even come over to check in us. We were all afraid to drink our drinks after that so it made for miserable meal. read more

The waiter was very nice and quick had our drinks out and food out right away. However, when me and my family first walked in the host had her boyfriend in who was kissing on her neck, did didn't even acknowledge us and when she did she said we could sit wherever. Her boyfriend and his friend sat right behind us and she was over at their table the whole time & kept leaning on our side. It was very annoying and unprofessional. read more

Chili's - American Near Me - Pueblo, Colorado

Everytime we order to go there is an issue with our food. Got the loaded boneless wings tonight..no questions on them. Looked like they had been sitting there for quite some time. My bacon chicken avocado sandwich had no fries like it should have. Got there for curbside and waited almost fifteen minutes before my husband went in and got the food. He had to take the bag from the counter himself because he waited and nobody came out. Probably the last time we will order. read more

It's strange that bad reviews come from people from out of town or from those who visit once every 3+ years, but I personally have been coming nearly every other day for the last year and have yet to have my food awful or had to wait for anything an unreasonable amount of time nor have I seen any bugs or had any issues of any kind. My food is always exactly as I asked and comes out exactly when the flow of business allows which even on their most busy days, hasn't exceeded 30 minutes. If it's busy, be realistic. I've watched these servers put up with the worst of people and I imagine those are the same people who leave these reviews with their $2 tips on $70 tickets and always ask for a manager every where they go. The management is great, staffing has always been great and my food has always been great and my servers have ALL been amazing. I've come easily 60+ times since Jan of 2019 and have YET to have a bad experience, it's unfortunate that people who come one time in their entire life can affect the ratings of this place. read more

Good service. I haven't been here in MONTHS and will never be back. Food came out barely warm. My medium rare steak was raw. We went because the kids like it but there are so many better options in Pueblo. Waitress was kind, attentive and accommodating to our large party of 10. read more

Not a fan of chain restaurants by nature, but we had planned a dinner with my son for his birthday and this was his choice. Our waiter had a good attitude and was friendly but his service sucked. My wife and I were trying to eat healthy which is hard to do as is but we ordered the 2-$25 combo asked for salads as an appetizer got nothing instead. When dinner came he mixed up our dinner plates (3-ppl) and when we had all traded the correct orders across the table to one another my wife asked for veggies and no fries she got fries she asked for her burger to be wrapped in lettuce so she didn't waste a bun. She got a bun instead. I ordered the 6 oz sirloin that was somehow burnt on the outside and pink on the inside. I ordered the steak medium well. I got mashed potatoes on my plate but I had asked for steamed veggies. We mentioned the missed side salads and he blamed the kitchen for not getting his order prepared and offered to wrap them up to go. He came back to ask how everything was and then proceeded to tell us we were his last table and we could pay the table kiosk but no hurry of course. We told him we ordered a 2-$25 meal it was supposed to come with dessert and he seemed annoyed that we had asked for anything else since he was off the clock and headed home. All in all my son had a great meal he enjoyed it my wife and I will continue to avoid the chain restaurants. read more

Called in an order. They made every order incorrectly and tried to pass off the wrong meal as our meal. I asked for a refund and because I paid online it is going to take 5 days. read more

We are just passing through Pueblo but wanted something familiar. We ordered curb side pick up to take back to our hotel. The food was amazing and the customer service was outstanding! The only thing I would have a complaint about are the drinks we ordered. We ordered Long Island iced teas and each one tasted completely different with the common factor being waaaay too much gin. Other than that, awesome experience! read more

Great food, great people, great atmosphere!!! This is truly one of those places you can consistantly count on being good, time after time. Always get great service!! Downside is...they change their menu too often & sometimes my favorites end up getting pink slips. :-( read more

Worst service and worst waitress ever. Ordered a burger and it was burned and bun was hard as a rock. Will never eat here again.

I've been here twice in the last few weeks and both times service was poor. In the first occasion the staff was very rude as well as service very slow. The second time my wife and I went for Valentine's day and the waitress appeared to be good at first, however she was very rude and ignored and was very passive with service. The waitress brought us take home boxes unsolicited. While I was still eating she approached the table and said are you still working on that. She pretty much was refusing to bring us the desert we paid for until I asked asked after she said are you done. I won't go back to this location for any reason. read more

This was probably the worst visit my wife and I had here,sat and waited half hour for anyone to wait to on us give us water and silver wear, waiting for our food another half-hour, brought us chips and salsa? My wife received half her order? Finished it I waited for another half hour then the waiter comes by and I asked for the bill for the water and my wife's half of order , the manager comes over and said the half order of ribs takes 9 mins? Slow cooked ribs 9 mins no food still no thanks, up and left and probably won't be returning. read more

Thanks Brandi, u did am awesome job, great customer service, very helpful.. Food was hot, n taste great me and my family appreciate u, n Chili's, we will b back read more

Not expecting much since it's Chili's but went here anyways because I just wanted something light so I figured a salad. The waitress was super friendly and nice which is always appreciated but when the runner brought my salad out, it was rotten. You could smell how disgusting the lettuce was. The chicken was undercooked and literally this was the worst salad I had ever seen. The waitress came over to check on us and was horrified with what she saw. They removed it from my check which yeah you better but the manager never once came over and I bet didn't even care that the restaurant he manages served rotted food. My boyfriend ate a burger and ended up sick from it as well. For the love of god please skip this restaurant. read more

Worst Chili's experience ever!!! Was looking forward to our visit, as we usually enjoy Chili's other locations, but this location certainly did not live up to our expectations. Our waitress had absolutely NO personality, and was SUPER slow!! When we finally got our food, the Santa Fe Chicken Salad was not prepared as described on the menu. The number one reason I ordered the salad was because it had avocado on it, and my salad came with none. It took our waitress over five minutes to come back with TWO very THIN slices of avocado!!! Gee THANKS!!! But, not only was it missing ingredients, but it was literally swimming in dressing. I tried to ignore the soggy dripping dressing, but after about five bites, it was just to much. The Manager happened to be walking by and asked if everything was ok. When I told her the salad was swimming in dressing, she agreed and said she would bring me back another salad. Over ten minutes later, when everyone else had finished their meal, my salad had still not arrived, so on our way out we told the manager to just forget it. She then said we were welcome to sit and wait a few more minutes for the salad. When I explained that it had already been over 10 minutes, her reply......Oh Well, we are busy. Really!!!!!! I had already waited, and had TWO issues with my meal. Salad should have been made and returned to me within minutes!!! Bad Customer Service all the way around!!!! DON'T BOTHER EVEN GOING TO THIS LOCATION!! read more

We arrived around 6 o'clock on a Thursday night. Didn't get seated for nearly 45 minutes. Then, after waiting another hour for our food to be delivered, half of it was cold. Obviously, they were overwhelmed. The manager comped half of our meal and we didn't get out until almost 9:30. On the flip side, the smothered chicken burrito was delicious. Seems like they need to make some major changes if they want to keep any business other than the local bar flies. I would start at the top and look at some remedial training for the entire staff.... The bar rescue guy would come in and scream at you all. read more

My burger was so greasy that when I took a bite it sent a stream of grease out of it... I have ate a lot of greasy burgers in my life but never this bad.. my wife's margarita chicken was undercooked and like a piece of rubber.. mashed potatoes where filled with so much garlic, as to where that is all you tase.. very disappointed won't be coming back anytime soon. read more

The server seemed to be inconvenienced with helping us. I ordered a quesadilla salad and barely got any salad and was drenched in dressing. I will not go back and don't recommend it. read more

Chili's - Quesadilla salad not fresh and drenched in dressing. Tasted worse than it looks - American Near Me - Pueblo, Colorado

It has been a while since my husband and I have been to this Chili's in Pueblo. The menu prices were all $2-$3 more expensive than the last time we had visited. My husband ordered a "Boss Burger" and I had a Caribbean chicken salad. I used to always order the ribeye, because it was always cooked perfectly. However, that $15 steak is now $18.89!! I had looked at the menu online before we went and another option would have been to get the prime rib, but they don't actually sell that. After I told my waiter about my food allergies, and would he talk to the cooks, he informed me that they don't now what is in the sauces or food they cook (scary). In the end, I got the salad mentioned above and two pieces of chicken were uncooked in places, and it sat on , what looked like a large bed of bagged lettuce chunks. At no point was this salad worth the $10+ that I paid. The best part of the meal were the two Tropical Margaritas I had. My husband's hamburger was cooked well and the fries were tasty. We had also purchased the onion blossom appetizer. Before you would have received a whole onion for the price. Tonight, we got a small square container with approximately 8-10 onion pieces for $6 + price. All in all, the experience was sub par, especially after a kid puked right by our table and no one picked it up. They just put an absorbent pad over it and we all had to smell it during our meal. This chain is getting worse and worse across the country. This used to be my favorite chain restaurant. NO more. That is the last time for me, I don't care how good the drinks are. read more

Went to Chilis on Elizabeth first time I'd. Been in years!! Wait staff was friendly and quick to the table but: Here's the problems: Asked for help with menu items as menu has change quite a bit server just said all was good not helpful when you are trying to figure out what to order People setting in next booth. Very helpful as they go quite often so I tried chicken pasta was very good not the problem Problem lies in what was ordered was not received as I ordered to go I brought my order home as am disabled and had to bring my guide dog home to feed too found that order was missing One side and soup And desert that I'd asked for cheesecake Well was charged for all but cheesecake even so to go. Back will cost money to rectify this error!!! Unhappy customer as I only treat myself to one night out a month and this was my treat was very disappointed that was not given my complete order. My fault for not checking out the bag but hurting and being in extreme pain I just wanted to get home and is when I discovered not all the order was there! I know server was extremely busy as her was only one taking. Care of all the tables but is no excuse to not make certain for the customer all Is there as I was thinking how much I'd missed there food and now am not thinking that I miss it so much Customer service has really taken a back seat!!! When are people going to remember that without excellence in customer service that people like me who go out rare looks for great service to help them out as them we go back and back as we know we are important here I wasn't Will try a competitor next month as who want inadequacy and 1/2 their order?? Server should repeat the order as no matter length of service mistakes can. Be made as here's a awesome example of just that which could have been avoided Will be a long time. Before I go back!!! Maybe next time they will have wait staff that will listen and bring back right order and repeat it to make certain cya and mine is always best policy Thanks see you in another I dunno 6-10 years see if you can learn to take an order by then lol read more

Went here for a special app on my phone, and phone died. Manager honored it anyway! Way to go. Smokehouse dinner was delicious as was the appetizer I ate of chicken flatbread. Granddaughter had pizza and everything was outstanding. Server was great also. Thanks manager. We will definitely be back, with a charged phone..... read more

Came in to this location for dinner in between work projects. Fairly busy for a Wednesday night. Sat in the bar area at a high top table. It took our server 10 minutes to acknowledge that we were there. We ordered the regular queso and it was actually made the way we like it. Chips were fresh and the salsa was a bit watery. Both of us ordered steak fajitas. Mine was also with chicken. My fiances was double steak and pork. Both of steak portions were still raw or barely rare when served to us. We sent back both plates to be recooked. The second time our meals came out the peppers and onions were burnt and stuck to the dishes. My fiance had also asked for more chips before our meal came out and he was ignored by our server. I don't think we will be coming back to this location anytime soon. read more

Overcrowded and not worthwhile. The server was rushed and couldn't take the time to take care of our table. She forgot our salads, didn't offer drink refills or dessert and after we told her about the salads she still didn't bring them. She brought us the bill and charged us for them and we had to ask for them to go finally. The ribs I had were really really dry. read more

Don't order steak, came out burned and they still served it. Replacement steak never showed until we got the checked; the manager was supposed to take the burned steak off the bill. Not only did the establishment not take it off the bill, they charged me for 2 burned steaks and when I explained their error they had the audacity to tell me I did not understand how to read the bill. When I explained the basic math line by line, my frustration and their embarrassment. With the poor customer service, poor quality of food, this Chili's will be out of business, or should be. As a customer, is this what you want to pay for. Not a very enjoyable night for my family and friends. Try Ruby Tuesday. read more

Great service. Wait staff Very attentive to your food/drink needs & re-fills. Clean establishment.Food is just average to meh..,not a lot of flavor. read more

Buffalo chicken salad do not waist your time Pretty sad when the only flavor you taste is the bacon. Chicken ok dressing total loss read more

The food is great, the drinks are good, the restaurant is comfortable the employees are friendly and the prices are decent.

Last time I ate here was over 2 years ago! Tried it again.. I remember why I stopped eating here. Thus location is terrible. Food is over cooked to the point of sacrifice! The wait is long.. Just dreadful! read more

So so. That sums up the quality of the food, atmosphere, and service. Granted, we came in close to 9pm, so I'm not sure what to expect. Seems like Pueblo shuts down around that time. read more

Considering I haven't been here in years and was desperately hungry (and in Pueblo), Chili's was better than I expected. I had the sliders and fries. Though it was way too much for me to eat, it was tasty, salty, and filling - which was what I was looking for on this particular day. Service was fast and friendly. And close to my hotel. read more