Friendly staff, kind of slow. Food was okay. The specials menu was kind of confusing. My husband and I both got the turkey sandwich, only he saw it on the specials menu and I saw it on the regular. Mine was like $7.99 and his was $6. His was a half that came with salad and fries and mine was a whole that came with fries (I subbed veggies). read more

This is a mixed review, because while I found a dead cockroach in the bathroom, our to-go orders were excellent. I brought it up to others in my party but they assured me it was okay since it was in the bathroom. Still, not the most appetizing thing you want to see before you eat a meal. Don't they clean these restrooms often? We placed orders for three steaks, and one cheeseburger at their take-out counter. The service was very friendly and we sat and had some drinks at the bar while we waited. We were taking these orders to Pine but they were packaged so well, they were still hot. I've only been to Chili's once, but everyone would not shut up about their steaks and how tender they were. I see this as a great place to catch a meal and then watch a movie at the Sawmill right behind the restaurant in this small town. read more

Had a date night here with my fiancée last night as we were on a mini get away from Phoenix. James was our server, he was polite and friendly and the food came out quickly. read more

The staff, service, and food really made this particular location shine! From the moment we entered the restaurant to the moment we left, every thing was absolutely perfect! Special props to all of the staff who helped us at the bar, customer service was AMAZING! I'm Yelping an amazing review because such service deserves such praise, Thank you! read more

I keep saying I will never go back to Chili's. Today I broke that promise to myself, went with my grand baby and husband. Their fryer was broken and sitting in the parking lot. I wanted a salad, but unless you get a simple tossed salad without the cheese, dressing and croutons there is no such thing as a healthy salad at Chili's. I settled for the Santa Fe Chicken salad. For my 670 calories I got a large salad with soggy lettuce, too much dressing and maybe half a chicken breast. The waitress told me it was spicy, nah it was pretty much flavorless. My husband ordered ice tea with LIMES. Both glasses she brought had lemons. I understand that tea with lemon is common, but I also know people who are allergic to lemon. For them lemons can be deadly. The thing I found extremely interesting was we asked for the senior dishes. Our bill went from $32.07 to $33.33. I've never before had a discount that raised the price. read more

Tyler is literally the best waiter we've had in months! Everything was great and friendly :)

We were driving a different way because of a 24 car pile up on the interstate when we found this place. It was pretty busy that night, but they seated us very quickly. The four of us had different items, and they forgot one item, so the server gave us the item for free! Everyone's food was tasty and the server always came back to refill our drinks and to see how everything was. We gave him a good tip!! I had the fajitas... not bad!! read more

Francisco deserves a raise. Best service I have ever had. I'd recommend the potato soup, or sliders with a side of this tasteful man. He doesn't have the best singing voice but definitely a 10/10 server. read more

Chili's - Fran workin hard. - Bars Near Me - Payson, Arizona

Nicole has some opportunities. 1-forgot to ring in all of the food. Not realizing it until the food she did ring in came out. 2-failed to stay on top of refills. 3-kids food came out incorrect. 4-lack of communication. 5- doesn't know how to ring in the 3 for 10 meals until pointed out by guests causing an already long wait time to be longer. The queso was at least good. read more

Welcome rest after a ride to get out of the Phoenix heat. Why not a stacked Southwestern Burger with onion rings and bacon...

Great dinner with fine service and delicious food. A $10.00 off coupon made the visit even more attractive. Ribs were tender and juicy. Chicken fajitas were tasty with a huge portion. Took 1/2 the serving home. Very nice dinner. read more

Ok at least the boys and the wife are happy. For me it is just another Chili's. When I am on the road I like to eat at places that I can not eat at locally read more

Had fun there last night! Lacey was our amazing bartender! Sweet and funny and gave us great service! We will definitely be back when we visit Payson again! read more

Considering this is their biggest restaurant in town it's decent. Typical food and service to be expected at Chilis.

I know this is a chain restaurant but I honestly had one of the worst steaks I've ever had..... I guess it was just a poor quality and cut of meat as it was mostly grizzle. I probably should have sent it back but I' always afraid how kitchens will take criticism. read more

Chili's is Chili's just about everywhere and this one was no different. We went for lunch and it got crowded quick. We ordered salads and the chicken flatbread. No complaints from anyone. The service was fast and the food arrived in a good amount of time. We hung out for a little after we finished eating and we did not feel hurried by the staff, even though the restaurant was busy. read more

My husband had food poisoning! it upsets me that chili's has not responded to us or any of the other reviews! we don't want anything but some sign that they give a crap! read more

My husband and I had dinner Oct 15,2017 he had chicken fajitas and ended up with salmonella poisoning and has been in the hospital since Wednesday Oct 18,2017. Will not eat here again. read more

Kinda of skittish about eating at Chili's from past experiences but was hungry and only place that was open going through Payson. Best choice EVER! Our server Lauren was AMAZING!! She was so attentive, nice, helpful but most of all took my food allergy very serious. Had the kitchen take extra steps to assure I would be ok. The manager brought our food out and was extremely nice. The bartender even came and grabbed our plates and asked if we needed anything. Everyone was so friendly and attentive. The food was good, came out on a timely manner and everything was clean. Will definitely be stopping here again. read more

Great stop on the way to Pinetop. Service and food have always been excellent. Wanted to call out our most recent visit as it speaks volumes. We pulled into the parking lot at about 2 minutes to 9pm - thinking that on a weeknight they would at least be open to 10pm like we had experienced in the past when we passed through on Friday or Saturday. The sign on the entrance read closing at 9pm. We went in anyway expecting to be turned away. Instead, we were welcomed very graciously and warmly. They did not point out what time it was or suggest we come back another time. Instead we were treated like kings. No pressure to hurry up or move along. They insisted that we enjoy our eating experience and take our time. WOW ... talk about customer service!! In an age where you do not expect any form of customer service, they are a shining example of what it is meant to be. We will be back regularly and will do our part to direct all of our family, friends and acquaintances to Chilis in Payson. Many thanks! read more

Walk in and the hostess tells us we will have to wait for our party of 5 even though the place is half empty and there are 2 tables that hold 8 people. So i say "you'd rather make my family stand than sit us at a table that hold 8 even when 2 are open?" She says would you like to speak to the manager? We said no thanks we'll leave. Ill never walk through those doors again. Probably the most un welcome i have ever felt in a place that serves the public. read more

Nowadays with Covid I understand seating is limited however I arrived 20 minutes before happy hour ended and asked if there was anyway to get the same happy hour specials in the restaurant because of the limited seating which I was told no so I figured I'd wait a little bit and try to get into the bar but I waited 15 minutes and happy hour was going to end in five minutes so at this point I figured I might as will just sit in the restaurant and when I was seated they told me if I filled out some information on their kiosk we could get free chips and salsa so I thought well that's probably a good deal so we did it only to get our bill at the end and not only were we charged for the chips and salsa but overcharged for something that was supposed to be included in their 2 for 25 menu, and I have actually been overcharged there on more than one occasion unfortunately so just a note of caution buyer beware really watch your bill because it probably will be incorrect, and again their service is always iffy so hopefully they can get their act together but just watch out read more

The wife and I have always been Chili's fans, and though we have only been to this location a couple times, the food and service was good.

Our family after a long day of fun wanted to go out to dinner. We have 5 small children and the environment was great. Everything was clean and friendly. The food was fantastic. Our waitress - Destiny- was amazing. She loves people so well and made us feel right at home. read more

Friends and I were headed out of town for the weekend, and decided to stop at Chilis for dinner and stretch before we continued working our way up north. Now we were a party of 5, and had simple orders, yet everything kept getting messed up. Our waitress was having a ruff night, a friend ordered Dr Pepper, when it got refilled it didn't taste right, my friend asked her is this Dr Pepper, the waitress looked at her and said no its Diet like it was supposed to be that, and my friend said well I was drinking Dr Pepper, there was other mishaps that happened as well to the point to wear I just didn't want to eat and lost my appetite, and because of this I am giving Chilis 2 stars, but let me praise the night manger Angela, she was fast with making corrections and ensuring that our table was happy with what we did have, she fixed our bill and even gave us a free desert. If I could I would give Angela 5 stars! She is what great customer service is all about! Thank you Angela! But sadly I don't think I will be visiting a Chilis anytime soon read more

Love the Grand Patron margarita and the free Happy Hour Chips and Salsa...however...when we sat down at the bar it was dirty and sticky. I asked the person behind the bar for a wet bar rag. She wiped down the bar w/ a nasty dark dirty rag..looked like she took it out of a dirty bucket of water. I mentioned the nasty appearance of the cloth to her but she didnt seem to care she just proceeded to "clean" the bar. I have never seen anyone wipe down a bar w/ anything but a clean WHITE bar cloth. I took out my Clorox wipes and cleaned our area after she used the nasty rag on it. The bartender appeared from the kitchen area..filled our drink order and disappeared back into the kitchen. Absolutely no atmosphere in the bar..no effort was made to engage us in conversation!!! Bartender spent more time in the kitchen than he did behind the bar. We are locals who frequent Chili's sporadically but there was no effort made to provide the comfortable, small town feel that one would expect in Payson. Because I love the margarita's they serve we will be back but I would suggest management review their procedures for hygiene as well as atmosphere..otherwise we will just spend our cash at Buffalo Bar or Fargo's...would have only given this two stars but I do love the margaritas and chips/ salsa!!!!! UPDATE...1/17/13...Noticed the new outside paint job and I really wanted a Grand Patron margarita so I talked my hubby into going back to Chili's..what a nice surprise. The updated look inside is beautiful..modern..clean..open... The bar has been refinished a beautiful darker color and there are new TV's in the bar area. Another plus is the bartender, Randy. He was attentive and professional..will definitely return when he is working. Glad we stopped back in..hope they keep up the appearance and keep Randy employed. UPDATE...9/26/13...well, it seems Chili's bar staff is back to it's old ways. Went in yesterday for a couple of drinks. The woman behind the bar seemed unusually stressed though it was mid-afternoon and not particularly crowded. We barely sat down and she curtly asked if we wanted something to drink. I asked for a minute to think about it. We placed our drink order which she filled. She asked if we were eating and we told her no. That was the end of any conversation with this unfriendly bartender. Another young woman came into the bar area to work and they spent their time talking to each other. Neither one attempted to make any small talk with my husband or I or the other two men at the bar. However, two women came into the bar (possible relatives or friends) and the women behind the bar spent their time talking to these two women. I know good help is hard to find but to have bartenders who only speak to friends/relatives while working does not make for a friendly atmosphere for customers nor does it make me want to return. The tip we left ($1.00) reflected my opinion of the service we received! read more

If I could give them zero stars I would. WORST SERVICE EVER. The employees and manager were extremely rude when I ordered food to go. I stood at the to go counter for probably 15 mins before any employee would even ask me if I was helped. Ended up telling them to keep their food and walked out empty handed after waiting forever and being talked down to by the employees. Will never give them my business again. read more

it was HORRIBLE. i ordered the the taco plate, all the meat tacos were ice cold , which i sent back only to come out with no black beans or spoon this time, then to top it all off, i got charged for the taco plates twice. REALLY. had a bad experience last time as well, and decided to give it one more chance. NO MORE...My husband has had enough ..he tried to talk me out of it, i should have listened. read more

Got there around lunchtime. We were sat, ordered. Shortly after two large groups came in. We waited 30+ minutes for our food. The large groups, that ordered after us, got their food first and even finished before we were served. Terrible! I had to call the manager over, who looked about 16. He was like a nervous school kid, wasn't helpful until I asked for his bosses name. Sad customer service! read more

The food is elegant and very tasteful. The hosts and servers know how to take care of you. This food chain has build a great business in Payson. The are always ready with your food in about 15 minutes. Is a place to eat with family or friends. read more

I love having dinner at my local Chili's located in Payson, Arizona. I have dinner or lunch there at least 2 times a week. It is always the first place I recommend to those looking for a great place to eat here in Payson. I must say that the staff is very friendly. They are also very eager to help! I will continue to brag about the great food and great service. Keep it up! read more

I always enjoy going to our local Chili's. The staff are always super friendly, drinks are always kept topped off and food comes out cooked perfectly and hot! read more

We bought a summer place in Payson...have gone to Chili's a couple of times. It has been a bad experience each time, we are done !! The food is nothing like the menu states and when you complain they have an attitude...no manager ever came by the table to see what the problem was. Bad service, the waitress seem to disappear to the kitchen...it just seems that nobody cares.. read more