We haven't been to Chili's in years and only went because we had a gift card. The food was good and our waiter was very pleasant and attentive. The hostess on the other hand was very short and acted as if we not welcomed. She was not presentable as well. I think we will not be going back if it such a problem for them to welcome customers. read more

The service at this location is the worst I've seen and have experienced ever. Most times I have visited, I have waited 6 to 8 minutes for someone to greet and seat me. Keep in mind, only a handful of tables were active with guests. Upon seating, it was another 15 minutes before being greet d by our server! I really had a hankering for chicken crispers this day or I'd have left. If you go, have a backup restaurant in mind. read more

We have been here before and the food and service have always been great....but this most recent time was very disappointing.....service was not the best. Waitress gave us the ck before asking if we wanted anything else...like she was too busy (not really just half cleaning up and talking to co workers and not filling up our beverages) read more

If it hadn't been for the good server at the bar i would rate this place a zero. We waited almost 40 minutes and finally sat at the bar- after repeatedly being told the 4 empty tables were for a group that was coming - we could have eaten and been gone before they arrived. Sitting at the bar we had to listen to the folks In the kitchen who didn't sound happy to be there at all- food was not very good - I had some of the Mexican - horrible - other half had the bacon Cheeseburger that literally had so much grease dropping out of it he had to stop eating - just not happy and will not come back here again. read more

when ever I cant decide where I want to eat, chili's always come to mind. the food is not as good as it use to be but it is still better than a lot of the other restaurants. I really enjoy their burgers, fries and ribs. read more

Great place to stop and grab some tex mex. The wife and I stop in regularly and always have great service. The food is good and the prices are very reasonable. P.S. They have excellent deals on appetizers if you sit at the bar! read more

Good food. However, don't go unless you have a lot of time to spare. The place was not even busy and the service was extremely slow. The place was almost empty and it took ten minutes for the server to come just to get our drink order... read more

This is probably the worst chain restaurant I've ever been to. Our server got our app order wrong, she kept giving wrong food and drinks to people. My steak was burnt on one side and almost completely uncooked on the other. Our food took forever to get to us, and even when they did bro g it, they didn't bring all of it together! read more

My first review on Yelp, specifically because this is the worst dining experience I have ever had. We were there for an hour and had yet to get our food, also waiting 10-15 for drink orders to be taken and another 10-15 for appetizers (that were decent but not great. The employees were not at all focused on actually serving. Most were on their cell phones texting or talking or talking to each other and goofing around. After how unsatisfied we were with the wait, we asked to speak with the manager on duty and was told she'd be right out. 10minutes later; no manager, still no food. Finally our good came out and my order really couldn't have been more wrong. Someone else got the Triple Dipper and the buns in the sliders were like rocks, not to mention the fact that the sliders themselves looked decrepit. After begrudgingly swallowing down as much of the meal as we could, I got up to go to the restroom. To my displeasure, I found water (and possibly urine) on the floor, literal dirt all over the floor in the back of my stall, and someone had puked, not in the toilet, but in the sink. It took everything in me not to get sick myself. By the time I got back to the table the manager had finally come back out and we expressed our innate dissatisfaction and she comped most of the 'meal'. It was nice, but I still feel like it doesn't make up for how miserable of an experience we had. I used to love Chili's in general, but this one could barely be any worse and really makes me second guess whether I'll be back to any Chili's ever again. read more

Love this Chili's!! My husband and I always get a 3 for 10$ each, and sometimes split the Molten Lava Cake, and always walk away very full and VERY satisfied. The service is usually pretty good, but the food is always excellent. We especially love the potato soup! Best in town. read more

This place sucks ass! Only person at the bar and have to beg for a beer. Won't be back.

We visit Chili's often when traveling as we do not have one in our home town. They have all been excellent. Love it when I get a Chili's gift card through reward programs. Always look for one when we are in another state. I especially love the quesadilla explosion salads. You can't lose at Chili's as they have something for every one. ... read more

We had a really great food for only $20 (dinner for two) and our server (Ashley) were superb!!! It's worthed your money!

Came here for lunch around 2 pm one day and we were one of four tables sat in there. Terrible service despite it not being busy. Restaurant smelled like sewage. Our table was not cleaned properly. Had to ask for silverware twice. Couldn't even get to go boxes or drinks cause our server did not come back to the table after food was brought. Will not be coming back to this Chili's again. It's a shame because I love Chili's most of the time but this one was just disappointing. read more

Excellent service, always friendly and the food is always great! We love the Burger Bites and those shoestring onion rings!

Food comes out hot. Drinks are pretty good. The menu changes. The only setback is sometimes the tables are not as clean as they should be and drinks take a minute. But other than that the waiters and waitresses are nice. read more

My husband and coworker had lunch here today. Well my husband was asked to leave bc he wasn't a paying customer so he had to eat his sandwiches outside in the truck. We don't have the money to eat out everyday so my husband took his lunch. I don't see the harm in him sitting inside at a table with a coworker that was a paying customer and eating his lunch. I've eaten here plenty of times but after this I will not come back. The waitress did offer him a cup for his outside drink but I still can't understand why she made him leave. read more

My friend and I used to love coming to this chili's, but the past three times we've come, (all three times have been within a month or so) we've had issue after issue, and terrible service. On two separate occasions, our boneless wings were raw in the middle. On another occasion, we had a waitress, Catrice, who took 10 minutes to even take our drink order, and made excuse after excuse (mostly blaming other people) as to why everything was taking a ridiculously long time. Also, when I asked for a to-go cup, she rolled her eyes at me. She also gave an eye-roll to the hostess who sat someone new in her section. Needless to say, I am very disappointed in my experience. read more

This is possibly the worst Chili's ever !! We stopped here while we were out of town and we get it was a Friday night so service was going to be slow but when we walked in the hostess wouldn't even give us an estimate on how long the wait would be so we waited 20 minutes and they messed up all 3 of our orders and the waitress was not nice at all!! Don't go here !! read more

very nasty bathrooms (trash everywhere and no soap or paper towels whatsoever)and service sucks so bad . host was rude and talked on the phone as she was seating us and sat us at a dirty table and never bothered to wipe it off . definitely do NOT recommend read more

Pretty standard as far as Chili's food goes, but this is a very poorly managed location. You're almost invariably going to wait, even if there are 10-15 open tables in the restaurant and you hit it at off peak hours. Service is hit or miss, but tends to be slow. My kids are huge Chili's fans, but I'd recommend checking out other options if you can get away with it! read more

My wife and I made the mistake of visiting this restaurant two days ago. It was 2:30 on a Saturday afternoon and it was less than half full so there was plenty of seating available and there was no wait. That was pretty much the high point of the entire experience. Our server made an effort to take care of things but he was busy working many other tables as well. Why was he working many tables? Well they were apparently short one server, because that server spent almost the entire time hitting on the ladies at the table behind us. He literally stood there for the majority of an hour constantly asking if they were single, what they were into, etc while our server tried to pick up his slack. The rest of the staff seemed to be more interested in standing around chatting than doing anything productive. When we arrived we ordered water and tea and an appetizer of chips with spinach queso dip. The server brought our drinks a few minutes later and took our meal order: for me, the loaded fajita with grilled shrimp and prime rib, with rice and beans, and requested the "loaded" cheese sauce on the side, and for my wife the Santa Fe chicken salad. Ten minutes later and we got our chips -- chips and salsa! We were told by the server the spinach queso would be right out. Another ten minutes later we get a miniature pan of melted yellow cheese with specks of green that was barely warm. It tasted like it was made from a combination of velveeta mixed with spray cheese and had maybe a single spinach leaf torn up in it. Horrible! To make matters worse it wasn't the server who brought it, it was brought apparently by a member of the kitchen staff who walked out and essentially dropped it on the table between us before stomping off. Meanwhile the server standing at the table behind us was loudly continuing his game of trying to get all the ladies to come home with him and ignoring his other tables. When our food finally arrived we had been there well over 30 minutes. That would be acceptable if the food was high quality, but it was pathetically bad. My wife's chicken was slightly undercooked and the seasoning was caked on it. It seemed like it was a cold chicken breast heated in the microwave and then had seasoning dusted caked onto it, not cooked into it. My fajita had small bits of slightly overcooked prime rib -- tender but with a burnt taste. Still it was edible. I also never received the "loaded" cheese sauce on the side. But the shrimp, oh god. The shrimp weren't grilled at all -- it seemed they put cold cocktail shrimp in the microwave for a few seconds then tossed some seasoning on it. I could only eat a couple of them and shoved the rest aside. It was disgusting. The rice felt and tasted like cold plastic. My wife loves chicken salads and could only eat a portion of her meal. Our plan was to eat half of each meal and take the other half home for dinner or lunch the next day but it was so bad we just left it there. We were already late for our next event because of their delays so I didn't even bother waiting to speak to a manager, which judging from their timetable could have meant another half hour wait. What I find shocking is that the price you pay at Chili's is equivalent to the price at a restaurant like Sinclair's where the food is actually cooked to order and is delicious. The value-per-dollar at this location is virtually zero. The fact that this Chili's still exists amazes me. Other locations are usually at least up to normal quality standards but not this one. Judging from the comments here and how long these issues have been happening it seems like they just don't care. There are many superior local eateries and even chains that could easily take over this location and perform far better than this ridiculous joke of a restaurant. Please if you care about quality take your money elsewhere and put them out of our misery once and for all. read more

Terrible service so far from the to-go girl. All i wanted was to find the status of my order and how much longer it would be. She kept answering the phone and taking orders totally oblivious even after she started talking to me and asked my name. So after about 10 minutes of that she asked me to wait so she could get her drawer of cash. Its a shame courtesy came after the fact that she was being rude. And there was a damn cockroach on the counter read more

Worst Chili's ever. I get much better service at a McDonald's. There were just a handful of tables seated, and it still took 35 minutes to get our food. I understand if a restaurant is busy completing complex orders, but all we order was a kid's quesadilla, kid's mac-n-cheeese, a bowl of soup, and a buffalo chicken sandwich. The quesadilla was greasy, the mac-n-cheeese dry, and the soup was probably already made. So why it took so long still puzzles me. My always cool, calm and collected husband had to voice his frustration with the manager and just until then, voila, the food magically appeared! We normally like chili's, but this was a very disappointing experience, especially while traveling and needing to fet back on the road :-( read more

Understaffed, time consuming, don't know anything on restaurants. Don't ever come here if you are planning to eat dinner before a movie. In fact, don't ever come here at all! read more

Took the waitress 26 minutes to take our drink order. I will never have her serve me again. Sucks because Auburn doesn't have a Chili's anymore. read more

I absolutely love the molten chocolate lava cake. I drive over 45 miles just enjoy my favorite restaurant and favorite dessert! I've gotta get my lave cake love!!! read more

Went for lunch, awful service. The hostess sat us at a table between 6 big firemen and 5 or 6 old ladies, had to suck in my not that big gut, just to squeeze in the chair. After sitting I noticed that the whole back side of the restaurant was empty, wtf? I ordered a hamburger, twice I stated NO MAYO (I despise mayo on a burger, nasty!) After 30 minutes, I'm served a burger, you guessed it, with mayo. I placed the plate right back on the waiter's tray and said, it has mayo. He mumbled something about another and I told him no, I do not have time now. He shows up 2 minutes, no exaggeration, 2 bloody minutes later, with another hamburger. So let's review, it takes 30 minutes to make the first hamburger, but only 2 for the second? I repeat, wtf? Against my better judgement, I take the proffered hamburger To my continued chagrin and mounting anger, the meat is cold ( I find this after I bite) and the fries are dried out and cold as well. I ate the bacon off of the top of the burger. As I took took two bites from the burger, I feel obligated to pay for it now. I received no apology from the waiter (who stayed as far from our table as he could get, we had to semaphore across the dinning room so we could get a check), nothing reduced on the bill, and I was late getting back from lunch. I wrote "This Sucked" on the back of the check and we left, never to darken their doorway again. read more

Chili's is Chili's. No matter which one you dine at, anywhere in the country, the food is basically the same. Therefore, the performance of the staff contributes disproportionately to the overall experience of the customer. The staff during my visit was not impressive at all, missing one of our orders, then blaming it on the kitchen, and leaving empty glasses waiting to be refilled on several occasions. No big deal. The big deal came when I saw my credit card statement. The bulk of our check was paid for with gift cards, but there was a small amount in excess of the gift cards amount that I paid for with my credit card. In addition to that small amount ($12.00), I added a tip appropriate for the entire amount of the total check, which was a little bit more than the excess amount. However, when my credit card statement arrived, I realized that the total amount that should have been charged, was added to the $12.00 instead of the tip amount, which was clearly written on the line that says "Tip". This means I was overcharged by $12.00. The time it's taking me to write this is worth more than $12.00, but this dishonest act at a reputable chain is quite disturbing. I looked over the receipt, and ran through various scenarios in my mind that might have led to an "honest mistake", but I found nothing to convince myself that this was nothing more than a willful dishonest act. I will never go to this Chili's again and will probably never go into another Chili's again because of this experience. read more