Well I should have known it was gonna be a horrible experience when we first walked in as the hostess didn't greet anyone, and when she was calling out names for when tables were ready the person standing 2 feet in front of her couldn't hear her. She would only say the name once and if no one responded she would just go onto the next name, didn't bother to check to see if anyone was waiting outside or anything. Well, we get seated and our drink orders are taken and brought, we order and wait, and wait and wait some more. It's Monday and the NFL is on, we seriously waited for food for almost half of the game, and all the while our waitress never once came to see if we needed refills or to check on us at all. But that didn't stop her from talking for minutes on end to what I suspect was a fellow non working employee who was seated behind us. So finally our food is brought to the table my kids are starving by this time and everything is ice cold. Seriously I had ordered fajitas and the skillet and its contents felt as if they were sitting outside in the 30 degree weather for 30 minutes, oh and did I mention that it was a different employee that brought the food. We still hadn't seen or heard from our original waitress for over an hour. When I tell them that they need to take my plate back as its ice cold the waitress gets an attitude and then goes and gets our original waitress who doesn't seemed to be all that phased by my issue with my fajitas basically having frost on them, we then let them know everything is cold but since my kids are practically starving we don't really have an option but to let them eat it, since god knows when they would ever see food again. The waitress then storms off flailing her hands in the air and a while later brings my fajitas back, hot this time, and tells us she is sorry but the kitchen is messing up orders and is messing with her money in the process. My sister in law ordered a salad which didn't have any salad dressing with it, we let the waitress know after she went on her little tirade, in the mean time the manager comes over to apologize about everything and to let us know she would be taking a discount off our meal for the inconvenience. In the meantime the waitress brings the salad dressing and manages to completely disappear for the rest of the night never once coming back, but she still managed to take her sweet time talking to the person behind us time and time again, so we finish eating and go to pay for our food and notice nothing has been taken off of the check or any discount what so ever. So we have to hunt down our waitress she then looks at our tag and leaves doesn't say anything then comes back and takes the discount off and leaves doesn't say anything, we ask her for a box she says she will get one but almost 8 minutes go by and she had passed us twice, I had to get up and basically walk into the kitchen to get someones attention to finally get a box so we could leave. In all it took over 2 1/2 hours to get out of there. Needless to say someone basically lost their tip with how they mismanaged the situation by never trying to make up for it.
Horrible, never going back to this location and yelp really needs to allow people to leave no stars, cause that is what is deserved of this place. read more