Pulled up to Chili's at 12:45. There was no wait, and I ordered a water with lemon. The water was adequate and refreshing after Mass. Our party of six, including myself, ordered at 1:00. I had the "3 for Me" Smash Burger, which comes with a burger, fries, salad, and a drink. I was excited to have a Sprite, but they were out of it. I then asked for a lemonade, as I don't like any other soda, but they were out of that too. I had to settle for a fruit punch, which I took one sip of and couldn't drink. I was severely disappointed with the lack of drink options on a Sunday afternoon. To make matters worse, the waiter passed out drinks with his hands on the rim of the glasses, which is both gross and unprofessional. Unfortunately, the inadequate service didn't stop there. I received my side salad about 15 minutes after ordering, but we didn't receive any updates on the rest of our food until we went up front to ask about it. Our waiter was not managing expectations well. It's not a big restaurant and it wasn't packed. Forty-five minutes after we placed our order, we were ready to leave. The food finally came out at 1:56, and while the fries were warm, the burgers were room temperature. We sent one back but ate the others. I was so hungry I forgot to take a picture of my food. The burger was just okay. It was not worth the wait at all. To top it off, a bug was flying near our food while we were trying to eat. The food was affordable, but I will not be returning anytime soon. Overall, the experience was pretty bad. My cousin was late to work because the food took so long. If you're looking for somewhere to eat lunch on a Sunday afternoon, I do not recommend this location. Rating: 1.8/5 read more

See all

To: operation Rickey.Perry@restmgt.com Mr. Perry, Good evening. I am writing to let you know of my experience this evening at your Schillinger Rd location. Anna was the server/cashier working the take walkin / takeout area. Definitely she was swamped. I ordered an Oldtimer w/Cheese cooked Medium. Imagine to my surprise when I returned home this burger was well done. I specifically wanted medium after she said "well done, no pink". I stated no Medium please. I called back up there to speak with the on duty manager but I was on hold for over ten minutes and decided to send you an email instead. I can only imagine what a Friday evening at your establishment must be like. I am not making this up, call yourself and ask to speak to the manager on Duty or better yet be an undercover owner visiting your own establishment to gather information with your own eyes. Looking at all the other reviews I would honestly suggest you address some of the restaurant short coming. The bottom of your receipt states you team takes Pride in providing a great guest experience. Well it wasn't great a leaves a lot of room for improvement. In most cases it starts from the top down! Respectfully, Alexander Dukes III "Carpe Diem" read more

Couldn't tell you what the food was like because we got seated and never spoke to anyone. Waited 45 minutes just to get up and go. 0/10 wouldn't recommend read more

The food was fine, only had appetizers. With that said, the service was terrible. Did I say I had appetizers? Yes, we ordered two appetizers. They took 45 minutes to arrive at the table, regardless of how many times I asked could you please check on my food? No drink drinks were refilled. No apologies and barely saw the waitress. Having been a waitress once myself I rarely don't leave a tip, but today I left one percent and filled out the survey letting them know how bad the service was I will not return. I also wanna add that the table next to us experienced the same situation and we bonded over our dislike of our waitress. read more

Workers were very unprofessional. The two of us were sat as soon as we came in and waited 20 minutes for a server to come greet us before deciding to leave. During this, every server passed by and sat at a table, playing games. Very immature. read more

Stopped in for lunch before heading across the street to the AMC. Sat at the bar with Kayla taking care of us. The food is always great at Chili's- never been disappointed. Bloody Mary was perfect and was so surprised it was only $6! The atmosphere in the interior, however, seemed too stark and cafeteria-like. Maybe it's more inviting at nighttime, but the sun pouring in through shade-less windows exposing the utter lack of personality in this location made me wish I had chosen elsewhere to enjoy my pre-movie lunch. read more

Do not go here, Golden Corral would even be a better choice. The salsa looked like red water and tasted even worse. It took forever to get our food and when we did it was terrible. read more

Tried Chili's today after many years but was sadly disappointed. Food was average at best. The chicken crispers were not flavorful or seasoned enough. Reminded me of Church's chicken tenders but worse. The sliders type burgers were the only thing enjoyable. Nashville hot mozzarella sticks were disgusting. They were out of the southwest egg rolls. Never received silverware and had to look for our waitress for drink refills. Not the experience I was hoping for. read more

Last time I was at this chilis, it was abysmal and I legit thought that mobile was on its path to losing its only chilis. Granted I went months ago. So after giving it some time I finally decided to try it again. Very different experience this time, servers were attentive and friendly, food was quick and spot on. Looks like the mobile chilis isn't going away any time soon if this is what's in store for its future. read more

For starters we come in and have to wait about 30 minutes for drink ORDERS not the drinks themselves we had to wait so long for drink orders we ordered our food along with them which we then waited and HOUR for and it arrived cold. The manager and the blonde curly headed server were amazing however, the brunette with a long braid was terrible, she walked past us with empty drinks and rolled her eyes at us many times. read more

We went last night at 9pm. Savannah waited on us and she was super sweet and attentive. Both me and my husband had the 3 for dinner option with the Old timer cheese burger. My daughter had the crispy chicken sandwich. All three came out very hot, flavorful and the fries were crispy, well seasoned and fresh. We were very pleased. This was such a big difference since the last time we were there. Not sure if they are under new management but it was a huge improvement. Also ask for Savannah! She's great! read more

If you come make sure you're prepared to camp out overnight at your table. Overall service here stinks. They seat you, then you wait for at least another 25-30 minutes before they start to take your order. Then you order drinks they take about 10 minutes. You put in your food order after they come back again. Then you wait, close to 45 minutes on your food. Guess they needed to end the life of what you ordered, first. They finally bring out the food only to tell you the delay was because of the fries. Ok, no problem. By this time, you want to eat and get out. You ask for a refill on your drink they bring you a too go cup. Couldn't you just pour the drink in the same cup I was using? I can't finish the food, something tastes off about it. I try to power through, but, no luck. You push the food away, obviously done. Your waitress walks by you about 3 more times, looks and keeps moving. Finally I asked for a box and check. (Not her fault she was very busy) she had to send orders back that the kitchen messed up, with others. ( again not her fault). Chilis just needs to reinvest in the basis of customer service. I know they can afford it, their prices are higher than a cats back, now. read more

Food was ok, you pay more for less food.. Waitress needs to pay more attention to the customers .. Took 1 1/2 hours to eat a three course meal..Took that much time to receive the Drink , appetizers and entrée ..I was 2 boots from the bathroom and smelled like urine .. read more

Terrible service here. It took 20 minutes to receive our drinks and another hour to receive our food. I will not be visiting here again.

Just don't go, food is mid at best, way too expensive for the quality we received, our server didn't bring us napkins, or silverware, we had to ask twice. Another sever and a cook were yelling at each other through out the restaurant. Three girls who worked there were playing in booth behind us, very disruptive and unprofessional. One of those same girls were vaping in a booth as well. The only good thing were the drinks. Which is why I'm giving two and not. Definitely will not be going back. We also went mainly to try the mozzarella sticks and they didn't have them OR the ribeye I originally wanted and settled for food I did not enjoy. For 123 dollars minus tip I'm extremely disappointed. read more

man this place really deserves the full five stars, what can I say. my husband and I sat at the chilis bar tonight to enjoy our margaritas and baby back ribs.. I will say the chicken tenders where the best item we had. however, while we were dining we noticed not one, two, or three, but FOUR other interracial couples, just like us, sitting at the bar. it was everyone at the bar! that part was amazing! this is an establishment that truly accepts diversity. needless to say, we will be returning. read more

I know it was graduation day, but the service was absolutely terrible. I usually leave a tip, but this experience was not worthy of even paying for the food. First of all, I barely even got my food after waiting for an hour, FOR APPETIZERS. I received my meal around 20-25 minutes after that, and when I took out the utensils, there were stains on both of the knives that we were given when we first sat at the table. I asked the server for plastic utensils and she told me "okay" and ran off. She came back around 10 minutes later and asked if we needed anything else and I had to ask her again for the utensils. 0/10 Wouldn't recommend. read more

Chili's - American Near Me - Mobile, Alabama

Me and my family came on valentines night...we understood them being busy due to the holiday, what was frustrating was we were there for over 2 hours with getting our food nowhere in sight. I'm usually not the type to be rude, but it We told the waitress to put our food in to go boxes bc we were tired and the babies were falling asleep. When she brought the boxes we were still missing 2 food items. Very frustrating compared to our usual experiences there. read more

Jacob was really funny and nice! Best server I've had in a long time! My friend and I also really enjoyed the triple dipper! Please ask for Jacob when you go he made the whole experience wonderful! read more

Save your money and do not go to this location. Our server was nice but he had WAY TO MANY TABLES. We ordered cheese fries and we waited 30 minutes for them to come out, with the cheese burnt on them. We all ordered chicken with a mac & cheese and fries. We waited an hour and a half for our food to come out. However the waiter did tell us fried food would take longer, But our fries didn't even come out with our meal. We had to wait another 20 minutes, for just fries. The waiter explained they had a lot of Togo orders and tables, but if I was a manager I would not continue to take TOGO orders and sit people if I didn't have the STAFF. read more

From the moment we came in the employees were arguing and being unprofessional. Our drinks had food floating in them and we waited an hour and a half before we even put our food order in. Ended up leaving. Just go to Chikfila down the street. read more

not a great experience... wait was an hour and a half long we received dirty cups for our drinks employees were not on the same page and arguing we ended up leaving $20 for the drinks and left before our food was served because it was taking so long and the children (and ourselves) were very much over it we were seated at a booth with 5 people and 2 babies in high chairs...one server was very nice and relocated us to a bigger table. I appreciate her, but overall I do not recommend read more

The management has obviously changed from our previous visit. This visit there were 3 hostesses standing around and only a handful of servers. We waited over an hour for an appetizer (triple dipper) our drinks weren't refilled but once and we had to ask for that. The food was delicious but unfortunately we won't return. read more

The service here was horrendous. Took us over an hour and a half to get our food. Never got a refill for our drinks. Two of our orders were wrong. Safe to say this Chili's absolutely sucks! read more

Waited 30 minutes just to get our drink order. Not to mention half of the food we ordered was cold and incorrect. The restaurant could use a new cleaning staff also. They have gone down hill over the past few years and it's still going in the WRONG DIRECTION. Please take your ratings seriously....This is ridiculous how slow this place is. read more

it was TERRIBLE. A friend warned me but pretty easy to please so I thought it would be fine. I was wrong! We had 6 people and we asked to sit at a vacant clean booth so we would have room. we was told no. we was crammed into a small table and we hung out in isle a little bit. and they asked us to get out of the isle but there was no room. my salad didn't have the guacamole and I requested some dressing and by the time the waitress got back with it everyone had finished eating. we had to keep asking for water and out drinks stayed empty. the chips had hair in them. the food took over and hour so get to the table. I don't know how they are still open. read more

Wow - Had to ask for two refills of my drink at bar - glass stood empty on bar and a good bartender would ask if you need another drink - and food has taken over an hour - the excuse - We have a lot of training going on - This place needs a new manager - the whole place seems in disarray read more

Excellent service! Bartenders are great! Really nice servers there. It's a chilis so food is mid

Food was excellent great service. We will be back. We had the sirloin cooked just right.

Don't go there. The health department needs to shut them down. Just ordered take out went to pick it up and the cook had cleaned the grill onto the burger it large chunks of Burt grill all on the burger. If you guys don't want to take orders at 9:10 when close at 10! Simply tell people. It so crazy what people will do to try punish someone for ordering. I will never grace your restaurant again. And you guys laughed thinking it's funny. The funny part is if you treat your customers this way. You want have a job. read more

Worst service i've ever experienced ANYWHERE in my entire life. My mcdonald's got to me faster. The margarita was a sad excuse; there was supposed to be vodka and tequila, neither of which i could taste (bonus points for the water glass it came in). The triple dipper was okay, once it arrived 1 hour after we had been seated and ordered it. Our waiter said "man i need to stop smoking" right before asking what we wanted to drink. HELL NO! read more

Worst chilli's I've ever been to. Service was slow, got our drink order wrong and served barely warm appetizers. Dont waste your money here

If you want your order continuously messed up don't place a order here. It never fails. Then when you call all they can say is come back. No apology or anything. Who wants to come back ? read more

Placed an online order on 10/26/2024, received an email that the order would be ready for pick up between 3:58 and 4:03. I arrived around 3:45 and gave the lady at the register my name. She told me that the sirloin wasn't ready. Fine. Several other patrons entered the pick up area. And eventually, the young lady came and acknowledged them and told them their orders were being prepared. 1 by 1, she brought out their orders. 4:15, still standing there waiting. A second group of patrons came in, and again, the young lady began bringing their orders out to them. At about 4:20, I got the young ladies attention and told her to cancel my order, before she turning and walking away she asked what's your name again. She came back about 3 to 4 minutes later, and said here is your order. I said no, just cancel my order and issue me a refund. She turned and walked away, came back again about 3-4 minutes and said, we can't issue you a refund because you placed an online order and that I would have to wait until Monday for Corporate. I responded, give me a receipt or something that says I am being issued a refund. She handed me the receipt of my original order. I said this doesn't say anything about a refund or that I did not receive the order. She said well you can come back Monday to which I responded and who is going to recognize me Monday without proof that I didn't receive the order. I then went to the bar and asked for the manager, who came out and tried to explain to me that my receipt said that there was zero balance due so that was my proof that I would receive a refund. I said no, this receipt shows where my order was $15.99 plus the tax and a $2.88 gratuity. The receipt shows that I paid and there was no balance due. He again pointed to the bottom of the receipt and said no it shows where you don't have a balance due. I then asked that he sign the receipt and write void on it. After which, the young lady said here is a receipt that shows where you will be refunded. I said this is what I have been asking for, and y'all tried to convince me that it said that on the original receipt. Bottom line, I am very disappointed and will never patronize this restaurant again. I know one monkey doesn't stop a show, but word of mouth can spread like a wild fire. read more

I went on a Sunday afternoon so it was very busy with a wait for bigger parties. I walked in and immediately got a table. My server had multiple tables but she was very attentive and friendly! The food was so good and cooked fresh! I would definitely go back and I wish I had gotten my server's name because I would definitely sit with her again. read more

Absolutely terrible! 1/7/2024 5:45pm-7:30pm. We ordered an appetizer the skillet queso . My daughter ordered a Burger with fries, my husband ordered chicken strips with fries and I ordered a quesadilla salad. After waiting about 30 minutes the Waitress explained that all we were waiting for was the salad 20 minutes later the food comes out. The bun on the burger was soggy because it sat waiting, the chicken and fries were cold(this was replaced with hot and was good the second time). After taking a few bites of the salad I realized it was missing the corn salsa and the tortilla strips making it a regular boring chicken salad (iceberg lettuce, tomatoes, cheese and chicken). The chicken on the salad was like the thin precooked frozen stuff at the grocery store. After asking for a menu to see exactly what was missing from my salad (the waitress Jessica was very irritated by this request) I realized that we did not get the salsa that comes with the Skillet Queso either. We spoke with the manager explaining all of this, showed her what was missing from the uneaten salad and she gave us a whopping 10% off. We then went home to find me some dinner. read more

Came in for a bite... son loves the crisper! I ordered the explosion salad no chicken add shrimp, the cheese quesadilla was so old like it had been in the windows since 12pm and it like 8pm. Called for manager and he came out saying it's was just cheese. But said he will take it off my check. I think he was the one that's sent it out. Son ordered the chicken crispers fries and corn. My hubby ordered shrimp tacos and street corn! Everything was subpar nothing much.... Hmmmmmm not the best experience. They need to revamp the interior completely and possibly get better management bcz this establishment looks very dated and table have permanent stains on them. Food didn't even look tasty read more

See all

Pice of hair in food, server forgets everything,she lied about drink machine being shut down,waited 20 minutes for our drinks,interrupted prayer,dosent give refills,wings were not fresh, hard wings,margaritas where good that's the reason why I put 1 star not 0,sever was pretty nice read more

This used to be our go to restaurant but it's had some ups and downs the past few years. I would apply that to the whole chain because I used to stop at these when out of town as well. I would say that in the past two years it's been 75% bad experiences. This afternoon my wife and I met for a late lunch and were the only customers for most of the time. They seated us next to a table with trash still piled on it. The chips and salsa weren't good. The chips had too much salt on them to eat and were mostly crushed. There was more salsa on the outside of the bowl than inside. The waitress just sat talking with the other staff in one of the empty sections. Didn't seem like anything to do with being short handed. I'm only giving it two stars because the entree was okay. read more

See all

They had the order wrong so we had to go in 3 times and get missing items. It took 3 times of them looking in the bag, talking amongst themselves and having to write it down for them for us to our food correctly. It could be that they were busy, but my order wasn't the only one they got wrong. Do not order online! Took over an hour to get my food order correct. read more