If I could rate this restaurant zero stars, I would. I had a bad experience at the same restaurant last month, but excused it because everyone has a bad day. So I returned to this location yesterday and was just as disappointed as the last visit. The app showed no wait time, so I didn't check in on the way. However, when I arrived, there was a 20-25 minute wait. What's the point of the app if it isn't going to be updated appropriately. The waitress was originally very personable and brought our drinks quickly. Shortly I noticed that the cup that my drink was in was covered inside & out with particles from insufficient cleaning. I wanted to request a new drink in a to go cup so that the cup was clean, but the waitress didn't return. 45 minutes after being seated, the waitress returned with a portion of our meal. I asked for a drink in a to go cup & she had someone else bring it to me. I finally received the rest of my meal about 1 hour into the visit. I ordered a medium cooked steak, but the steak was well done (almost burnt). It took an additional 10 minutes to try to get the manager to come to our table. She was very unfriendly and spoke a total of 10 words to me. She comped the steak that I didn't eat, but then charged me $4.69 for the side salad that came with what would have been my meal. As a side note, the entire time I was sitting in the restaurant I could see a male & female employee behind a wall flirting & playing instead of seeing about the paying customers. I think that this restaurant should actually seek competent, well qualified employees that want a job instead of employing people that do the bare minimum for a paycheck. Start with management. I'm sure that an effective, customer service oriented manager would be able to create & inspire a successful team. read more

When we arrived there wasn't a wait so we were seated immediately it took the waitress 15 minutes to come to the table needless to say I was pissed we ordered appetizers I hate when the entree arrives before the appetizers I ordered the quesadilla salad explosion it turn out it was a garbage salad it was horrible limp lettuce all the leftover lettuce rinds it was gross I will never eat at that location again and wouldn't recommend the Quesadilla Explosion salad read more

Takes too long to be seated. A party was taking off because they were late after the text. When they came back in the manager put them at a table right then in front of the parties waiting. read more

Great location just off I-75 and convenient to all shopping as well as many other restaurants. I ordered the Guacamole Burger medium that features jalapenos, spicy cheese, and bun. The burger was fantastic and well worth the price. The only negative at this place was that the manager decided to send the hostess home (discipline issue) and the service suffered greatly-poor decision on managers part. The overall experience here was good and my server in particular was attentive; however, very busy due to the hostess being sent home. Deducted 2 stars for this issue alone. read more

I placed a online order for curbside service. I arrived at 7pm and waited on my car for 10 minutes. I got tired of waiting so I walked inside. I asked the cashier Erica if they were no longer doing curbside? She said no because I get too busy and can't see the cars. Well that's odd considering that I was the only car parked in CURBSIDE PARKING, when I placed my order online I was asked what type of vehicle AND my receipt clearly states CURBSIDE. Of course by the time I get home my food is cold. I WILL NOT RETURN instead I will go to O'Charleys because they do have curbside. read more

Chili's - It would be nice to inform your customers that you no longer off Curbside. - American Near Me - McDonough, Georgia

My husband and I dined at this restaurant on yesterday. We waited 45 minutes to be seated which was fine, we knew there was a wait. As we were being walked to our table another party stopped us and told us if we didn't have 3 hours to kill to leave now. Once we were seated we sat for over 15 minutes before our server ever came to our table. She took our drink, appetizer, and food order. We never saw our server again until we asked for our ticket. Our food was cold. The street corn was so cold the butter wouldn't even melt on it. My husband's tea was empty when they brought our food but no one ever refilled it. Our server was not working any other tables, we looked for her const so we could get more tea. When I did see her she was walking around talking with ear buds in. It was the worst service ever. read more

Not sure why this place has such bad reviews. My family and I have been coming here for years. Yes, there have been instances where we were unhappy but they are quick to resolve any issues. Staff is always nice. It's almost always clean. There is almost never a wait. The chipotle Tex mex bowl is AMAZING. read more

I have been coming to this Chili's location for years. I am not sure why there are bad reviews. This location has never disappointed me. Unlike the Kennesaw location where servers are just plain rude and hostile. But here, the always serve with a smile. My favorites are the Spinach Dip and The Triple Berry Margarita is the best ever. read more

Chili's - Best Margarita Ever. Triple Berry. - American Near Me - McDonough, Georgia

I went to chili's last night and wasn't too impressed. My fiancé ordered her alcoholic beverage which , after the ice and pineapple garnish, was only partially full. It was a an inch lower than the top. Strike one. The food came out promptly however my food was lukewarm. The bartender, Paige, offered to reheat it in the microwave but if that's the case, I would have ate a hungry man microwaved dinner at home. Between them and Applebee's I'm betting on who closes first. read more

Long story short: not good service. 10/10 would not recommend. Have had a history of not good service at this location. On the most recent visit, waited 20 minutes just to be noticed for our drink orders. With this much time invested, I thought "might as well waste my whole evening". I ordered a medium steak that came out rare. Mashed potatoes & my slab of meat were cold from the order sitting around. Waitresses never once gave me a refill. Chocolate lava cake was given to me with solid chocolate. Would rather eat crayons. read more

I've lived in the area for 8 years and every time I come my order is usually wrong or the waitresses are horrible. Most of the time it's a combination of the two. There is one manager, (I can't remember her name) a heavy set woman with short hair, that is extremely nice. Main reason why we keep coming back. The waitresses always blame the bartenders for the drinks coming out slow. They also gossip to each other and if you sit on the side wall by the take out, you can see them eating food off the plates. You can say that today is the last day I'll be eating here. read more

me and my boyfriend went here to get food and they took FOREVER to give us our food. people who got here after us got their food before us and it was annoying. read more

We stopped at Chili's while passing through the Atlanta area. The store was short staffed and busy and our server Trent was brought in from another store to help out. He did a great job but we could tell there was strain on the system tonight. We never did get the chips and salsa that we ordered as the kitchen couldn't keep up. Overall the food was great as we expect from Chili's. Hopefully if we stop again the staffing will get get caught up too. read more

Arrived just before 9pm and the bar was a mess, where we wanted to sit. The hostess did clean a table for us so that was nice. We ordered and our bartender came to tell us they were out of turkey. So much for the turkey club. Skip coming here. It's not worth it. They really need to up their cleaning abilities. read more

Enjoyed the new black bean and veggie fajita. Service was quite slow despite the few clients seated. I ordered the fried pickles but sent them back because they tasted like fried cucumbers minus the pickling process. I have frequented this establishment before and it's usually top notch. Not sure as to the reason behind the slow process and bad pickling today. Of course I will give them another chance later in the year to make sure this was a one time thing. read more

This is some bull shit it took two hour for these dumb hores to give us food after telling the what car we were in 6 times the food was dogshit and cold dry and had hair in it read more

Stopped on the way out of Atlanta. Don't bother- service was poor- food was not good. Barely edible. Three people in our party. One ordered shrimp taco's, one a bacon burger, and the third ribs. No one came away happy. No drink refills, took awhile - waitstaff . Do yourself a favor eat elsewhere. read more

Ordered curbside (to-go), cashier was really friendly,(her shift was ending shortly), food was ready in the stated time. I tried the new Oreo Lava Cake, did not like...I'll stick with the original henceforth! read more

Don't waist your money or your time! You Are NOT valued here. This place is so NASTY . I mean absolutely trash! I'm really not sure how it is still open! Have you ever gone in to do a pick up? It is disgusting back there! When my food came out, it was freaking COLD and it took 30 minutes over the time they texted me that it would be ready! I just knew for sure it would be fresh. I was Angry! I wanted to talk with a manager but it was taking forever! I am positive that I was being dodged. I will never make a scene; however, I am HUGE on customer service. I left and will Never return. I know 1 thing for sure, word of mouth will do you more harm than just doing right by your patrons. This food is disgusting, service is disgusting, the establishment is in violation of all types of health codes in my opinion based on how Dirty it was and the receipt does not even have a survey so they can understand their customers and do better! Even McDonald's and Burger King have customer service surveys! Well, this is my survey and Chili's SUCK! This will be a public announcement on all social media platforms. read more

I enjoy this Chilis. My only complaint is that the server didn't point out the special 2/$20 deal. The items we ordered were on that deal and we ended up paying so much more. Food is always consistent and good. read more

Absolutely disgusting - is there a negative rating? Had the quesadilla explosion salad. One bite seemed to have a minty flavor & extra chewy lettuce - until I realized I was chewing someone else's GUM!!! Have never been so disgusted in my life! Manager & waitress were both very nice about it, but told me that "neither of the two people making salads were chewing gum." Naw duh- it was in my salad!! Will never eat Chili's ever again!uh read more

Every time I come here, I remember why I tell myself not to and of course, today was no different. I attended this establishment with a group of friends. We ordered and received our drinks smoothly, however...that was the last time we saw our waitress, she never came the entire time we were there to refill our drinks nor, check on us. The appetizer took forever, and came with our entrees we ordered. What was the point of having a appetizer? And of course the food was disgusting. We asked for a manager and he was rude and disrespectful. But did grant us a "no charge" for some of us in the group whose food were to nasty to even eat. I will not come to this chilies again, I've gone to others and they we're never as bad as this one. Every time I come here, it's never a good experience. read more

The worst Chili's experience of my life. The waitress was completely lost and paid no attention to our table. Drinks were sitting at the bar for 30 minutes, and she kept blaming the bartender saying the drink wasn't ready yet....YET we were looking at it....for 30 minutes. Bathrooms were gross, and the clientele....too loud and abrasive. Not a good experience. We found several food items in our plates that obviously belonged to other plates. I.E. lettuce in our french fries, shrimp randomly on a hamburger plate...etc. Will not repeat the experience. read more

Food was good, service was ungodly slow. Waitress would disappear for 15-20 minutes at a time, making it next to impossible to order drink refills, dessert, or get the check. We had 2 entrees and a dessert and dinner took over 2 hours (so much waiting.) The table kiosk also wasn't functioning, so we couldn't pay on there. read more

Worst Chilis I have ever been too! They brought out fajitas and didn't bring the tortillas for about 10 minutes later and potato soup came out cold and Southwestern egg rolls tasted like they just reheated an old order. I definitely will not eat here again. read more

Usually ok but pictures Do Not represent what you get on your plate or in your glass. Raspberry margaritas taste like straight up pink grapefruit juice. New stake looks like 1/2 the size of what was in the picture. read more

Typical Chillies Richard at the bar is great. We typically dine at the bar and enjoy people watching. can't go wrong with anything on the menu. read more

Went to Chili's with my boyfriend last night spur of the moment at the suggestion of a friend. The wait was bare minimal but it was a Wednesday night. Floyd was our waiter and he was phenomenal and attentive. It was almost like he read our minds the entire night. Before I could even ask for something he was suggesting it. LOVED HIM! He suggested the Hennessy Harvest drink which is now a favorite of mines. I'm not a Hennessy drinker but my boyfriend is and we both loved it. My boyfriends food came out before my food which was the only downside to the night. He was halfway finished with his food before I even got mines. The guacamole was bland but we mixed it with the salsa and made it work. He had the chicken bacon ranch quesadillas that were pretty good. I had the cajun chicken pasta. It was alright but chicken was chewy. I added shrimp at the suggestion of Floyd and that saved it. For desert we had cheesecake with a stawberry sauce. I was full at this point but the cheesecake was too good to not eat! read more

Use the To Go and they did not include napkins or spoons/forks. There goes the molten since where I am there are no utensils! Isn't that obvious in a ToGo ? The quesadillas were super greasy :-( read more

Very very unprofessional. Me and my friends went to sit and eat there lastnight ( Veterans Day ) the waiter was totally rude, nasty attitude, rushing everyone at the table to place an order so much he Got orders wrong and mixed up. My friend ordered a mango lemonade, when he brought her drink out she asked him was it mango because it just looked like regular lemonade and his response was " isn't that what you asked for , taste it. " we then received cold pasta, one order had hair in the food and when asked to speak with a manager he got nasty again. The manager then comes out and at this point we are all upset I'm telling him the problem and he hears one of my friends upset talking regarding it being hair in the food and the manager told us our conversation is eliminated and he would no longer talk to us. They both walked off from the table without fixing any of our issues or anything. VERY RUDE AND UNPROFESSIONAL. I will NEVER come back to this location. read more

No complaints... I usually roll thru here at least twice a month for lunch or when I'm not in the mood to cook and they always do right by me. I had a problem with them only one time but I guess I won't hold that against em` :) read more

Food was pretty good. There was no wait when we arrived. Waiter was very nice and even gave us directions to a place we were looking for. Decided to give it a review because I thought they deserved better than the current rating. read more

For a chain and price Chilli's is always good and this location was no different. No complaints.

I ordered take out this time visiting chilis. After waiting 10minutes (I ordered to pickup at 1) I received my order within 10 minutes then waited another 5 for my dessert. The food was room temp when I got where I was going. Overall I wish my food had been made within the time I was going to pick it up. I also wish my food wasn't just sitting there when I arrived and told to wait 5 minutes (yes I saw it sitting in the kitchen when I arrived not knowing it was mine). Who knows how long it was there. I ordered the honey chipotle chicken and Texas fries. Some of the chicken was a little over cooked. I like this chilis restaurant and I usually have good service when I visit. I'll go back as it is one of the few non-fast food places I like to eat. read more

Craving ribs and had a coupon for extra Chili's points for ordering ribs. 6:00 pm on Friday night. They said the ribs won't be ready for two hours. They are usually pretty good though. read more

Today, my son, co-worker and I went to this Chilis, Mcd, Ga location for lunch. It was nearly 5 other customers so it was not crowded. For some reason, we ordered before a couple that was seated before us. The couple decided to leave after only receiving beverages. My son and I had to ask for our appetizers after waiting almost 10mintues. The server stated "the wait was long because he was bringing fresh chips." The chips were not fresh at all, in fact they were soggy, which made me believe they poured a few chips atop of the chips the couple had just eaten out of and left behind, instead of tossing them. How gross !! A caucasian female pranced around the back area near kitchen and bar only wearing a tank top with bra straps showing with jeans, instead of covering her exposed upper body. Sadly management did not address it. There were way too many able bodies standing around doing absolutely nothing. Especially when they lost business due to the unprofessionalism they displayed. My son and I decided to just pack our food up and we all left because the server constantly forgot to bring condiments, refills, to-go containers, and was not apologetic. This service was horrible to only have had a handful of customers. It was my idea to patronize this location and now I owe them another lunch because this was wasted time and money for certain. read more

Very pleased! The wait staff were fast, nice and very attentive. Food was awesome! Best fried pickles i've ever tasted. Love the new burger menu too! Will definitely come back. read more

Love to coming in Chili's and the manager Drea is working she is the best she always make sure my family food comes out hot and fast she there almost every weekend I she might be the weekend closing manager but I don't know.The service is slow being short staffed and all but that's every where right now.The Gm walks around sweeping the floors:( we tried to talk to her one night and she walked away and sent Drea to the table as if she didn't want to deal with us about our meal so I proceed to tell her (Drea) that I wanted to talk to one of the others managers because she always a great help but I'm always speaking with her, a manager by the name of Angie or Amie approached my table and her attitude is terrible she rolls her eyes and snaps at you if I wasn't with my family I would have been in HENRY COUNTY!!! The management is TERRIBLE and for a Gm to sweep floors and not approach tables are unexceptionable who ever is over those two women need to rethink their management hiring read more

Probably the worst experience I've had this Chili's ever. No organization of the host to Syria people were just coming in and getting sued by waitresses. Then had to put their name in. Then we did get seated after 20 minutes we had asked the hostess if there was a waitress or waiter that was covering the table because nobody had been by at all. When we finally did you get the order, was about 25 to 30 minutes after we had been seated. The food came out in about 1520 minutes later order to sell this one chicken one hamburger and the kids macaroni. Food was warm was not fresh. It's a shame this chili used to be really good read more

Waited over 50 minutes and no one has taken our order. Other people waiting over an hour to get food. Asked for manager, and it took another 10 minutes to get her. Group behind us had cold food. They said computers were down. They could still take an order. Unacceptable! Had to leave without food. read more