Chili's is a good place if you want a sit-down American restaurant for a good price. Nothing too casual and nothing too fancy. It's pretty solid in the middle. I've been there quite a few times and my experiences have been great, except whenever they're dealing with a party over 10. Usually it's just a bit of confusion over the bill and miscommunication with orders, but I went there for dinner today and this trip took the cake. Last night was my cousin's birthday so we all decided to grab some dinner at Chili's to celebrate with the family with a party of 19. I understand that's a rather large number, but I've been there with close numbers and have never had the following incident happen. We got to Chili's and were sat down at about 5:45pm. We ordered our drinks/appetizers and then proceeded to ordering our food. I got the Crispy Honey-Chipotle Chicken Crispers with Steak Fries, Mashed Potatoes w/ Black Pepper Gravy and a bowl of New England Clam Chowder. I must say everything was astounding, except for the Crispers that were a bit too saucy for my taste. Anyway, we had all finished our food at about 7pm-7:10pm and were waiting on the bill. Normally this takes about 10-15minutes, so we didn't mind waiting. Then it was 7:45pm and we were still waiting. We had finally got fed up around 8pm and approached a manager as to why we were waiting for over a half hour(close to an hour). Apparently they had gotten our entire bill confused and had the entire party write down what we ordered. Instead of just going around and re-taking our orders(which we didn't mind doing), they just had us wait for an hour and got our bill sorted by 8:30pm. That's over an hour. That's about half the time of our entire trip; equivalent to the time it took for us to sit down, order and eat. I highly doubt it was a new waitress or else they would not have given her a party of 19, but if we were told from the beginning about the confusion then we would've told them our solution of re-taking our orders. I don't think I'll be visiting the only Chili's in Lowell, MA for a while now. They had delicious Blackberry Iced Tea though. read more

I was at this resturant with my husband and another couple. My food came out frozen. I mean pick up cold to touch frozen. My husband's food was cold too. But what really made me mad was my friend ordered the Country Fried Steak. IT WAS RAW!! I was mortified. The manager came to our table not once that night but twice. The my friend ended up going to Mc Donald's for fruits and a burger and I ended up in the bathroom throwing up. Worst experience in the world. Well never be back there again. read more

For years now myself and anywhere between 30-60 close friends, go to this restaurant every Monday. Tonight, i was appalled with the service. As there are so many of us we always receive separate checks, sure it can be a pain, but it works out for everyone in the end. Tonight we were approached by a manager with a nasty attitude and told someone had not paid their bill and until it was paid we weren't allowed to return. She then slammed the bill on a counter, turned and walked away. I have worked in the food business for 15+ years and if any of my managers treated a guest like this, they would be terminated immediately! It is completely unacceptable behavior. I will never return to this store, nor will the 50others i was with tonight. read more

Food was good I had a little issue with the temperature of the steak but the manager was on top of the problem and very kindly change my dish. That said quality of the food was good and the service was very attentive. Recommend read more

As chain restaurants go, I tend to like Chili's. The food is usually good, the service is pretty quick, and if you go at the right time you can get fast service, good food, and it is a good experience. Not this weekend! We went on Saturday, around 3pm for a lunch/dinner. We wanted to get in and out quickly and thanks to some bad service that did not happen. At 3pm it wasn't all that busy. We didn't want to be in the bar so the hostess sat us in the dining room area, but an area with NO other patrons. Not only were we the only ones in this area, we were sat behind a wall so that we couldn't even see the rest of the room. This should have been our first clue. As if fated, our waitress forgot about us often. We put in a drink and appetizer order and quite some time later she showed back up and ran off, without our dinner order. About 20 minutes later she stopped back, took our dinner order and promised to bring us refills. She must have forgotten to put our dinner orders in because about 15 minutes later she showed up with our drink refills and no dinner. Another 10 minutes went by and in came our dinners. We were done with our drinks by the time they arrived. No, my wife had asked for the additional avocado slices on her salad and when the salad arrived, after the waitress took off....no avocado slices. I asked for napkins as we had none....never got them. Never got another drink refill. The next time the waitress showed up it was about 10 minutes after we had finished our meals. The hostess must have warned her because the waitress came flying around the corner, asking us if we wanted more to drink, if we were all set, if we wanted dessert, etc. When we said no she magically produced a bill out of her pocket. That she was ready for. We left quickly after that, as she was quite quick to respond to our desire to pay by credit card. Well, if that was all she was after then she shouldn't have been surprised by our small tip. Personally, my wife wanted to give her 5% because she was so pissed off. I convinced her that 10% was fair, as I was feeling generous. Overall, had the service been better it would have been a typical visit to Chili's, but I think next time we'll opt for Outback Steakhouse instead...at least we've never waited THAT long for our food. ****Update: Gave it one more shot last week and had the same horrible experience but this time the entire room was crowded and we were still being ignored. Not making the same mistake again. Shame on me for hoping they'd improve. read more

The food is good. The beer is ice cold and often on special. I can't complain about any chili's except at times the service is spotty. Nice atmosphere, good price, and lot's of food options. read more

The wait staff rarely knows the difference between an ale and lager so ordering beer is always a hassle, then once you finally find out what's on tap you realize tap space is wasted on beers like coors light and bud light which taste no different bottled or draft. Basically the service is never exceptional, as expected, and the food is always, as we know, mediocre. read more

My Wifes Food was Froozen, and my steak was raw and cold, and the table was cleaned with a dirty rag. Will never return to this place again. read more

Absolutely horrible chili at Chili's restaurant! Guacamole made sidetable was a joke . They bring everything and just put it together by your table . Margarita was just okay . Would never go back. read more

This has to be one of the worst takeout I have ever had.my son and I ordered the classic ribeye that was all fat. Both meals looked pathetic there was probably 2 tablespoons of potatoes the corn was mediocre am am incredibly disappointed, it's interesting how shitty the service is when your bringing it home apposed to dining out I will never eat at this establishment again read more

Don't go their on Sunday! Worst meal I ever had from this place on Sunday twice so for me no more sundays in this place! Waste of money as well as food read more

The waiter never came to ask how we were doing, or if we wanted anything. The service was just not good.

I used to come to chili's all the time but the quality and carelessness has me questioning this place. Placed an online order for the smokehouse combo. Came all the way home and the Togo plate only had the sides (pickles, sausages and corn on the cob.) they missed the main entree - half order of ribs and onion petals. Called explaining what happened and they said it would be done in 15 mins. Drove all the back and they never placed the missing items..Now I have to wait even longer for something I don't even have an appetite for. End of the day waste of time and money ‍ I wont be ordering for a while. read more

Menu was wet and the table was wet, utensils were not properly washed/clean. Items were shown on the menu but weren't available. The pricing isn't bad but the cleanliness leaves much to be desired. read more

Went to try chili's because I hadn't been in a long time and I saw the commercial advertisements about how everything is fresh now. The verdict: same quality as before with a slightly updated menu and fancy tablets at each table that you can pay at. Food is perfectly acceptable although not memorable. read more

We had the best waitress here. Love the new menu. Had to wait about 20 minutes on a Friday night..not too bad. The only complaint I can say about this place is there is just no place to sit when you are waiting for a table. They didn't think too much when they were building this place on what to do with the people waiting! There is literally NO where to stand! But, we loved his place! The food was great and the service was outstanding! read more

I live down the street from this Chili's location so I am a huge fan of it due to the fact that if my girlfriend and I have no idea what to eat we get something from here. If you've read my other review of Chili's in Nashua, NH (http://www.yelp.com/biz/chilis-grill-and-bar-nashua#hrid:H4mzUY07lw1pdZ_p5PL61A/src:self), the same thing applies here... except!!!! IF YOU ARE PLANNING TO EAT HERE DURING A NORMAL DINNER TIME HOUR CALL AHEAD!!!! again!! IF YOU ARE GOING TO EAT HERE DURING A NORMAL DINNER TIME HOUR CALL AHEAD!!!! This Chili's location get very very very very very packed during these times because right next door to there is a Showcase Cinema. So usual dinner time hours are usual date dinner times before/after a movie!!! SO CALL AHEAD!!! If not, or if you want to risk it, by all means go right ahead, but be prepared to wait for 30-45 minutes for a table if you didn't listen to me!!!! DON'T MAKE ME SAY "I TOLD YOU SO!!!" Any other info you are looking for please read my Chili's-Nashua review!!! read more

Friendly and attentive wait staff, which is something when you're there with 6 kids as we were! However, the food took FOREVER to come, one of the items ordered was not available and another was brought with jalepenos, which we had specifically requested be left off as the dish was for a young child. So, if you aren't in a hurry and you don't have cranky hungry kids, it could be a good place. Our families probably won't return. read more

awesome decor. Nice pub. This place is usually crowded since there is a theater closeby.

Great service, food and drinks. Try the fajitas and make it a Cadillac, you will not regret it.

I went to Chilis last nite with my son We had the 2 for 20 Special I had the chicken fajitas my son had the Cajun chicken for an appetizer we had the cheese fries Oh my everything was good I will go back read more

Although the wait and service was exceptionally good, the chef had a heavy hand with the salt. The meal would have been perfect if the salt content was lower. The "ziosk" at the table had games to play while waiting for food and made the waiting for food more enjoyable. read more

Totally uncalled approach to deal with parking, never seen a security company with 2 untrained individuals to come up to you as you park and ask if you are going to chilli's and if not they tell you to move or you will be towed. Manager tells me it is the Lowes company that sent them, yet Lowes or Outback do not have the same procedure in place, something is wrong and customers are bullied, I have had lunch with my daughter at chilli's since she was 8, now she works across their lot and I am not going there because of this uncalled and unprofessional way of handling an issue of parking that has nothing to deal with us customers. One less customer for you guys to deal with..... read more

Love this place! Great food and my 3 year old loves it. I always get the chicken fajitas.. My son flips between Mac and cheese and the chicken fingers. The margaritas are also yummy! read more

Decent place for Lowell area. Not as good as the 99 but better than Applebee's. Good place for a cool margarita on a warm night. Plenty of tvs in the bar for sports read more

After Waiting 10 minutes for Saturday night, we was seated properly. We order the 2 for $20 deal, both sirloin dinning and cheeseburger are fresh and tasty. Very surprised for the quality of food and the low price. Definitely will be back. read more

This place sucks and customer service really sucks (especially what ever her name was with the short black hair). I ordered my food online and went to pick it up at the time they said,so wheni got there and entered the side door for the pickup to pay,i was standing in front of the register for like 15 mins without anyone that was working there noticing me at all. Nobody that was working near the register came to ask me if i needed help. Finally waiting for more than 15 mins,I finally got my order and when i checked it,they missed one item on my order and I went back to knowing that I would have to wait another 15 mins with the same dam workers standing there without asking me if I needed any help, Worst place ever and If this place goes out of business one day,I definitely know why and will never go there again. And where the hell did these employees get there training from. read more

Extremely happy with the service and quality of the food. I was sat down and received my food in less then half hour. Best service I have had in a chili's ever. Big thanks to our waitress Diana awesome job... read more

One of my family favorite place. Food and service are almost always perfect! End of the day from work, when you can dine at a place without complaining! read more

The staff was very friendly and our waitress interacted with our kids nicely. I would highly recommend this place to anyone that wants a good going out to eat experience. read more

I had an incident there and passed out ..the staff was good in an emergency... and got help fast thanks read more

The waitress Abigail is one of the nicest and friendly person I have ever seen. The food is good too. The margarita flat bread is the one I like the most. read more

Ordered on the go for curbside pickup, which is an AWESOME thing. Server was friendly. My order came out a few minutes early and was nice and hot. However, that's where the good news ends. The food was so over seasoned, it's not even funny. To the point where, I couldn't even eat the nachos. I ended up scraping the cheese and stuff off and throwing them on some tortilla chips I had at home. Fajitas were also very over seasoned, but edible. Totally disappointed. And from reading other reviews, this is apparently a consistent thing with this location. So I won't be back. I'll make the farther trip to nashua location. Never had this issue there. read more

My favorite chili's to visit! Food is always delicious and service is often friendly and very efficient!

Hello, I wanted to write about the experience my group and i had this evening. There are usually about 20 to 30 of us every Monday night and we have been loyal to this establishment for over 2 years, probably longer. We were approached by a Manager?? towards the end of our night and were told that one of the bills was not paid, and that if it was not paid, we would not be welcome back into the restaurant again.. Before I explain further, keep in mind that the servers seem to be overwhelmed at times. This is not to blame them, we come in late and are a little loud and confusing as we move around and go out for cigarettes, ect. The servers do an excellent job. I believe the Management needs to know what is going on and also starting next week, we will be going to the Outback instead. We were not treated well by the manager on duty. A good amount of us have restaurant experience, such as myself as a Manager for 3 years. Also we have cooks. chefs, waiters and waitresses in our party regularly. I believe this is discriminatory and offensive to the people who have been going there for years, such as myself. thank you. read more

Worst service ever!!! 1 hour and a half wait with no explanation, got our food dumped to go , rude shift supervisor and no apology!! #chilis #chilisfail and still made us pay. When we checked out order half of it was missing, worst place ever, will never go back, it's a shame because it used to have nice staff and supervisors, not anymore!! read more

I have to say I'm not big on writing bad reviews people have good days and bad but this was a littile much. My wife and I finally got a night out so we decided to hit the movies. We got there early so we could grab a bite at Chili's. we got there and it was not all the busy BUT we still waited about 3-5 min before anyone came to ask us anything when we got our seat we sat there for another 8-10 min before the server came. Now this is when I got a littile upset. The server was a younger kid and he leans down at my table is says "hey whats up?" like in a i dont give a shit that you have been here a total of 15 min and dont have a drink way. My wife and I are both pretty young but talk to us like we are anyone else. The srvice sucked and that kid botherd me. Now I have a problem with leaving a bad tip so I didnt But I wanted to tell you guys how it went. The whole time he was with us he talked to us like we where his buddys at a keg party. read more

Was just told about a 45 minute wait to sit 2 people, there was 6 tables open. Obviously your hostess needs better training

The waitstaff at Chilis is extremely friendly.Chiliis is the first restaurant that I would think about when I am looking for good food that's worth the time and money.I never have regrets.The food is always hot and delicious.Recommended for friends and family you wont be disappointed in my experience. read more

i live pretty close so i come here with my boyfriend a lot, lately the service has been declining a lot. last time we went in there was no one at the front desk to greet you, there was already a woman and her son waiting to be seated. after a minute of all the other employees walking by and not acknowledging any of us. then a young girl with long hair comes over and takes the woman and her son to a table and told us to seat ourselves at the bar or wait to be seated,rude... so we waited and she never came back so one of the waitresses sat us and it took so long for someone to just come take our drink order we debated walking out. the food was actually good besides the beans were cold and the rice was undercooked. overall unsatisfied read more