Over the years I've dined here, but never submitted a review. We had dinner here last night. The restaurant itself wasn't too busy when we arrived. Plenty of parking. As we entered there were a lot of hosts gathered around the reception area. We were seated right away in a booth near the kitchen pass through area. Our server appeared immediately asking for our drink orders and if we knew what we wanted. We just asked for water and a lemonade. The ambiance was casual, loud, and active. Chili's has their own vibe IMO. They have a bar area with all the typical accents of a sports bar, but the main seating area has very little televisions, which is a plus for us. She brought our waters and vanished for quite some time. A lot longer than expected. After a lengthy wait our server returned and took our orders. We ordered the three for me (big crispy chicken sandwich), soup & salad, and the Fresh Mex bowl. There was another lengthy wait for our food. The restaurant started to pick up a bit. The tables started to fill up. Our food finally arrived and everything looked good. Each of us enjoyed our meals. My bowl was good with the addition of shrimp. Overall our experience was fair. The wait times were longer than we would've expected. Our server was ok. She had a good attitude and filled our waters a couple times. We'll continue to eat here in the future. It's not a staple for us, but if you just feel like going out, this place is a nice option. read more

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Chili's: The Good, the Bad, and the Ugly THE GOOD The chips and salsa arrived quickly. The ribs had great flavor, and the fries were good. Our bartender was covering both the bar and multiple tables, so credit where it's due--she was doing her best in what appeared to be a one-woman restaurant survival challenge. THE BAD The chips used to taste freshly cooked and were the whole reason we came. These tasted like they'd been waiting for us since Chili's glory days. I ordered a half rack of baby back ribs. The flavor showed up; the heat apparently called out sick. I like my food hot enough to suggest it recently encountered a cooking appliance. These were barely warm. The mac and cheese was okay, although the noodles had gone past "tender" and entered "surrender." My wife ordered the Santa Fe grilled chicken salad and tortilla soup. The soup came in a cup--a modest little donation to the concept of dinner. The ranch was so thin it needed a life jacket. Whether that was the recipe or an attempt to stretch the budget, it wasn't doing the salad any favors. Texas Roadhouse's salads put this one to shame. THE UGLY We walked in to find six tables still covered in plates, food, and drinks while four groups waited to be seated. We weren't waiting for people to finish eating. We were waiting for someone to acknowledge that they already had. Apparently, clearing dishes as guests finish is a lost art here. Those tables weren't being bussed; they were being preserved for future generations. Overall, this felt like a management and staffing failure, with training somewhere on the missing-persons list. When the bartender is juggling half the operation and empty tables are hosting yesterday's dishes, something is broken. I wanted my baby back ribs. Now I just want my evening back. We won't be returning. read more

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Stopped in to get my free dessert. I picked up my favorite meal, Southwestern Eggrolls. Still yummy. And for my dessert I got the chocolate molten cake. It was very good. I think I like that one out of all their desserts the best. Service was great. I could not get my app to work so I had to wait until I got in. The young lady, Alana was very sweet. I was taking my food home and asked if she could put the ice cream in a separate container so I could eat that in the car and have the cake later in the evening. She made sure everything was separated and wished me happy birthday. Kudos Chilis. 6/8/26 read more

I am really upset! I ordered chicken quesadilla salad and got it delivered by door dash. The people at chilis forgot the dressing that went with it and they over seasoned it so now not only is my favorite salad dry but now I have heartburn from the excessive lathering of seasonings.. very disappointed prob won't get to go again because that's a key part of the salad! read more

Chili's - Quesadilla Explosion Salad quesadillas - Bars Near Me - Jacksonville, North Carolina

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Place is normally pretty nice to visit. The food was awesome! Daughter got a salad and didnt enjoy it too much but the honey chipotle mozz sticks was slapping. The vibe was calm and cool to get out of the heat. The service is what kinda made this more of a 3 star vice a 4. I think it was too early and just a lot of tables. Over all good visit, def recommend! read more

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Always love coming here not just for the margaritas but for the food and the great deals. Even when it's packed, we always end up having a great experience. The staff is super friendly and helpful and any time there's an issue with the food they fix it right away with no complaints. Definitely one of our go-to spots!" read more

Chili's - Margarita - Bars Near Me - Jacksonville, North Carolina

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Truly awful. Cold food, not what we ordered charged for the upgraded food we didn't order but just paid and dealt because we were hungry. First time we came it was great. This was a microwaved (poorly) $80 meal. read more

Our server was great, however the whole experience was not. It took a while to get our orders after we got our drinks. Our food came and our friend ordered a steak and it was basically completely raw besides some seasoning on the outside. Our meals were fine, but immediately after finishing eating, every single one of five of us started feeling awful. One of our friends had to step outside, another one with chest pain and a sharp stomach ache, and everyone else felt like complete garbage. I don't know what happened but we vowed never to eat at Chilis again. read more

Dropped into Chili's today for lunch. Our server, Alice, was absolutely great...so friendly and kept checking on things and refilling my drink before it was necessary. The food was very good, much better than most casual restaurants. If you go to Chili's in Jacksonville and ask for Alice as your server. The 3 for me is a good value and I recommend the Old Timer with Cheese Burger. read more

Service was great considering the fact it was very busy. Food was amazing and tasted like it was fresh and servers took orders quickly! The overall vibe of the place was so nice and it was very uplifting!! Chance was so kind and got things to us quickly and talked to us like he's known us for years which made me feel comfortable. Overall a 10/10 read more

It's just not good... but most older franchises aren't tbh... the service was great and this seems like a go-to for younger families on a budget... if you've got other choices I would take them. I will say however my daughter LOVES that trio appetiz haha read more

Went here with my husband. i'm very impressed with the quality of the service and food.

I have now eaten here 3 times. Two lunches and Dinner tonight. I can honestly say all 3 meals were great. All delivered hot and fresh. I had had burgers, chicken sandwich and tonight the sirloin. Excellent service and excellent food. Management should be commended. We eat out quite a bit and you can't beat this Chili's for value, quality and service. read more

We had such an amazing waitress! Her name was Destiny, she made my birthday extra special. Definitely recommend her to take care of you while you dine! The food was excellent! read more

When did you guys switch to precooked packaged chicken for fajitas? You guys used to have great fresh fajitas.

I got stuck in a rainstorm while shopping nearby. It was safer to duck in for a bite than driving 25 minutes home. I sat at the bar and was greeted right away. I asked for water and the southwest rolls. The chips and salsa and water were delivered immediately. The chips were greasy looking and very busted up as if they were at the bottom. The salsa dish looked dirty. Before I even had a sip of my water, my southwest rolls came out. This all happened within 3 minutes of me sitting down??? I ate half of them and got a box to take the rest home since the weather cleared up. I don't know, I guess I've become a snob and am really turned off by chain restaurants. read more

The food was great and so was our waiter, Mecca was very attentive and actually cared about our dining experience, would recommend her over anyone else. read more

Our server Meca (or Mecca) was fantastic. Very attentive and warm and made sure we were well taken care of. Our needs were anticipated before we could even voice them which was super pleasant! Our food came out very quickly + was hot and fresh! read more

Great burger and fries. Nice atmosphere for a burger joint. Lower price than mc d and much better read more

I finally got around to trying the famous American Chili's I've heard so much about. They have a good amount of parking and we were seated quickly when we arrived. Honestly most of the food was way too salty for me to the point I was puckering (the fries & the tortilla chips) but that's my personal taste. The burger was great and you can never go wrong with a lava cake. Our waitress Kiara was awesome and on top of her service! She made sure to check on us and always refilled the water when even we wouldn't notice, it was very appreciated. Overall, I liked this chain restaurant and although not on the top of my priority food list, I'd come back to try some of their other delectables. read more

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Feels like the only things that were good about this visit were that we got right in and our server was polite. She was either forgetting a lot or the kitchen kept messing up. They were forgetting beverages for us and bringing us ones we didnt order. 2 people in our party ordered the dip trio and they forgot 1 of them. The forgot a few sides and I ordered a Ribeye med rare and got a well done sirloin. Thats a brief summary of everything but definitely wouldn't go back to this location. read more

Currently sitting here for 22 mins and no server has came up to us yet and even treated us or asked for a drink I get it's busy but you sing happy birthday to people but can't even bring a drink while i wait....... read more

Our service was horrible. We were disrespected, yelled at, lied on and followed outside after paying because someone in our group left a bad review on the kiosk. Our food was wrong and undercooked. We weren't offered refills. The manager and one of the waitresses created a very hostile environment. Will be contacting corporate. read more

Chili's - Bars Near Me - Jacksonville, North Carolina

I have a lot of great things to say, but what stood out the most was the customer service. My wife and I had ordered an appetizer before our entrees, but it didn't arrive until after we got our food. We didn't even say anything to the waitress, but she ended up finding out through another employee. Our waitress Lauren, apologized and asked if we needed anything else, to which we said no and we continued eating. She went out of her way to inform the manager, Virginia, who came to our table and apologized. She went above and beyond by removing the appetizer from our bill and even gave us a free dessert to make up for it. The staff served as a reminder that there are servers and staff who actually care about their customers, so with that, we were absolutely blown away. Thank you so much for an amazing experience! read more

Service was great literally 4 stars the only thing is when we got our food our server was mia for a good minute so we couldn't get more drinks or fix the order in a timely fashion. Food- The burger bites were just a burger barely cut into 4ths and the buns were all still attached. Still able to eat but the visual was not appealing. I usually get the brisket quesadillas which usually are bomb.com for me lol. This time it looked as if it was microwaved and there was no jalapeños on it. The sour cream also tasted not old but it may have been left out for a period of time and was runny. I requested the remake because without the spice it's just bbq sauce meat and barely melted cheese on it. Once my order was replaced it was basically the same just added diced jalapeños. I figured if I ordered it again they would at least get some color on the tortillas but it's whatever I will just do it at home lol. Mac and cheese was dry and cold when served for the kids meal but that didn't stop my step daughter from completely devouring it. She loves kraft Mac and cheese. My Mac and cheese was loaded and it came and was good but the cheese was not melted so it just felt off. I'm not sure if I'm a picky eater or what I still had a good time there and the staff was nice however the food was so bad I don't think I'll go back. It felt like the kitchen just didn't want to take the time to let the food cook completely even the lava cake middle was rock hard and not lava-ing. However like I said before my step daughter just took the chunk of chocolate in the middle and ate it. Since the food wasn't really cooked thoroughly in each of the dishes, except for the hamburger, I would be skeptical on ordering other things. However, this is a chili so it's probably pre-cooked meat so you might be safe. read more

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Terrible cold plain delivery! If I could give 0 stars I would, we have ordered here before and quality was never an issue, definitely will rethink that next time we order out. read more

Very nice place, the people very friendly and professional, the restaurant was very clean. The only thing was asparagus wasn't good, but the waitress reordered and then substituted for mac and cheese. Overall a great experience. read more

if you have jessica as a server, i'm sorry for you. she's super slow and it wasn't even busy. we told her multiple times how to split the check and it was still wrong. we also asked for receipts and bags for our food to go, and it took her 30 minutes to only bring the receipts which is when i had to ask someone else to give me a bag. she had a attitude and acted like she was annoyed from the start. she was also rushing us to order. i like chilis but dang this trip was garbage. read more

Go here every other week for chips and salsa with my friend. Service has always been great... food we order in addition is great... and typically taken care of in a timely manner. It's great to see same smiling faces too when we go consistency in help shows good atmosphere read more

Chili's - Bars Near Me - Jacksonville, North Carolina

Great spot for some good drinks and quick food. Staff are quick to seat you when you enter. Got our table within a minute of going inside. Our order was taken within a few minutes and it came out insanely fast. Got their drink special- a wild berry margarita and was NOT disappointed. The restaurant itself was clean and comfortable. read more

We walked in with a party of ten. They were inviting and greeted us quickly and we were sat within five minutes. Our server was upon us very shortly after. I'll begin with the waitress. She was training another one named Sabrina this night as I do not know her name. I will say that she is very attentive and ensures you get what you ordered. No matter how busy she was, she was smiling and always upbeat and quick to answer any questions. Again, she is a big reason I'll return to here. The atmosphere was decent. Bathrooms and the area were clean. The lighting could use a bit of work as myself and one others were in a pretty dark spot. All employees seemed to help one another and get along well. I don't have much to say about the food. The flavors were great and all the food was prepared well. It all came out as asked and together. Whoever the chef is back there is definitely doing his or her job. Great job to you. I had the Apple jack Rita. Let me ask that you please make it a permanent menu item? It was delicious. Like biting into a fresh green apple. I also tried the presidente margarita. It seemed a bit watered down for my taste but everyone has their differences. Normally I will speak on the food more but I don't have much to say except I was very full when I left there with a smile on my face. Thanks Chili's for treating a large family well and not like a burden. We'll see you again soon. read more

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Sat at the front for 10 minutes bartender stared at us and didn't attempt to seat us. Terrible service. Will never come back to this location. read more

Over all the food was great along with the service, the past few times I have gone there the staff has been super nice as professional

I came in with a girlfriend after a shopping trip with our infants. Service was quick. Kinda hasty though. I told the waitress to give me a second to look at something on the menu and she told me no and left LOL She came back like 30 minutes later. But the food was great so I won't complain. I got the bacon chicken quesadillas and the baby got a kids meal. All and all not the friendliest franchise but at least it wasn't nasty. (Shrugs) read more

We did curb side. My steak and cheese was awful. Way too many peppers and onions and not enough meat and the fries were "stale" I don't even know how to describe them. I am not returning here. read more

Always have a good time at this location. The bartenders are always great and attentive. We enjoy the drink specials and atmosphere, that's why we always head to the bar. We don't come here often, so always go all out when we do. Thank you! read more

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Server ruined our tic-tac-toe games by putting wet drinks on our napkins. Bad. Ambiance sucks too fr read more

Chili's - Napkmin. Wet napkin. - Bars Near Me - Jacksonville, North Carolina

We love coming to Chili's! Our favorite server is the nice lady with the Boston accent, who always has her hair slicked and on FLEEK!! Food usually comes out super fast, sometimes in less than 5 minutes. One of our favorite places to go! read more

Food is always good, but my server was not. She was training someone and continued to over look my table but kept going to the two besides us... I had to go ask the front desk for help. read more

I had to visit Jacksonville for work and decided to hit up Chili's for lunch. I knew I just needed an appetizer or something to hold me over and was not expecting too much. When I arrived I was sat very quickly and it was surprisingly busy for a weekday lunch. It did take a while for my waitress to come and take my order but it was clear that she was working multiple sections. Once I put in my order, and the food arrived I did not really see her again but I was there to scarf down some food and be out so it was really not an issue. I got a sampler appetizer and a beverage. They have the little tablets at each table so you can check out whenever you are ready which is also nice! read more

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