First of all you deserve 0 stars ! I had ordered curbside on Sat (2/1) .Order was to be ready @ 5:02 p.m. arrived about 5:01 , waited 10 minutes and no one comes out with food..Finally went in and waited another 10 or so minutes before getting order.Ordered shrimp fajitas and no pico, salsa, cheese , or sour came with it as specified. Ordered awesome blossom pedals with extra sauce and of course there was no sauce at all ! Called and was put on hold waiting for the manager , and was on hold so long hung up ! HORRIBLE service could've and should've spent $33 any place other than here and next time plan on doing that !!!! Definitely will get no more of my business! read more

Usually restaurant chain places are not my favorite but overall the food was good. For vegans the side corn on the cob with no butter and grilled asparagus and grape tomatoes was great. Server was nice. We were so hungry and the food took more than 25 minutes and my silverware never arrived at the table. I was so hungry I looked like a caveman using my hands to eat the asparagus. read more

See all

Chili's is the Holy Grail of middle-class American food. Jonathan was a great server, somebody needs to give this man a raise.

Service was good, food was OK. I was very disappointed in the $10 hamburger. Toppings were that of a Cook Out or other fast food place. One small thin piece of tomato, and a small piece of lettuce? On a $10 hamburger?? Come on! Better burgers and toppings at Sage Brush, and cheaper.... Get it right, please... read more

It sucks, even for Chilis. The service was okay, but the food just sucks. I realize it's not a gourmet establishment, but honestly, a pack of Ramen noodles would have been an upgrade. read more

The selections are slim here unless you really want a burger, taco, ribs or chicken fingers. The fries were really good. The meat selections were not cooked all the way. The cheese was not melted all the way. It music was way too loud -- too loud to even speak over. The service was lousy, lousy, lousy. The waiter could not remember to bring us water after asking him 3 times. He only had one other table besides ours. He only offered a refill on one of the soft drinks. Not long after we'd been served, he kept coming back over and over again to ask if we needed anything. Then halfway through eating he asked if we wanted dessert and then brought us the bill even though no one was anywhere near finished eating or asked for the bill. He left the check and then kept coming back to ask if everything was all right. The real kicker was that he started sweeping under our table while we were still eating. We hadn't been to Chili's in a while and were surprised to see the place was only half full on a Saturday night. But with lousy service and so so food, no wonder. read more

Table was not cleaned properly and appetizer plate was dirty. Sanitation grade was only 96. We arrived early for dinner but had to wait 40 minutes before the food arrived. Waitress was very pleasant although noticeably absent while waiting for food. I had a house salad and chili. The citrus balsamic vinaigrette was delcious on the salad! The chili was warm not hot, but was very tasty. My wife's chicken fajitas were very good but my sons Cajun chicken pasta lacked flavor and heat associated with good Cajun food. Probably will not visit this chili's location again for awhile. read more

This summarizes several of our last visits. We had a large party for my adult niece's birthday. Our waiter was a hoot. I don't remember what Tex Mex plate I ordered, but it was good. Another time I went I got the steak and margarita. I say woo-hoo on their margaritas, and the steak was memorable. Another time we went I was fine with the waitress, and she was fine for me when I returned on another day and had the same waitress, but a friend wasn't impressed. To each his own. This is a good Chili's in my book, and I am happy to bring guests here any time. Plus their specials are gentle to the wallet, which I appreciate. read more

I ordered the Ancho Salmon with a side of steamed broccoli and a side of rice. It was pretty good and our waitress was very sweet. I really wanted to try their mango tea but sadly they were out but it was no biggie. Very inviting and welcoming vibes here! read more

Ho-hum atmosphere, typical chain restaurant fare. I was there for a workplace lunch, otherwise I would not have darkened their doorstep. Table service was spotty, at best. Don't ask the wait staff to split a check. The glazed look on the waitress's face said it all. read more

Waited for ever just to be asked what we wanted to drink with the waitress passing us over and over when it came time to order our appetizers and then we waited 30 minutes for appetizer then an additional 45 minutes for the entree to come I was already full to that point it was ridiculous never again read more

The problem was had to wait 20 minutes but there were at least 12 tables open. Food and service was good but having to wait was stupid

Food is generally pretty good. The last few times I've come here, cleanliness has gone down. Menus are sticky, floors under the table are dirty, chairs/benches are dirty and sticky. Makes me not want to touch anything. Silverware is hit or miss. Servers are pretty friendly thought. read more

Service makes absolutely no sense, understaffed each separate time I have came here. Many tables open yet have had to wait 30 mins every time. read more

Me and my best friend come here about once a week or sometimes more for lunch! In fact this is our 2nd time this week! Our go to spot! Delish and hot food that's a very great price! Service can be questionable sometimes but it depends on the server, which every restaurant is like that. read more

Attempted to have dinner and drinks at the bar this evening but the bartenders would not acknowledge us, so we left.

I come here once a week & I always order the same plate every time it gets better & better & its cheap & I always get good service here

We visited this restaurant about 2pm on Saturday afternoon. There was a "wait line" so we opted to sit at the bar. The bar was filthy - the bartender "swiped" it with a questionable-looking cloth. You could still see bits of dried food(?) here & there... yuck! Behind the bar were stacks of dirty dishes with food, napkins, etc. spilling over onto the area where drinks were being made. The bartender washed out a mug to use for a customer's drink order, and wiped her hands on the sides of her jeans. This entire situation did not create a very appetizing scenario. Then the food was horrible.. I will not return here! read more

This was one of my worst food experiences. I ordered the 3 for $10 with a side salad and the just bacon burger and an app of fried pickles. The burger had no flavor and was a greasy mess. The fries tasted like the oil they were fried in and the pickles are frozen and no longer battered and fried in house. Absolutely horrible. Strike 2 Chili's! Will not eat at another Chili's! read more

I love Chili's, I always use CALL AHEAD SEATING so I don't have to wait when I get there, I Always ask for Chris cause he is just my preferred waiter the food is always GREAT read more

Very noisy! Waitress had her baby in restaurant who was constantly screaming and other staff dragging tables across floor to rearrange. So loud and annoying! Not a place to relax and have a nice meal! read more

I got chili's 1975 chili softshell tacos for takeout. When I got home, the tacos had a small amount of chili (not good chili at that), a couple shreds of lettuce, and a couple tomato cubes on each. Nothing else. Next time you want tacos, go to Taco Bell. It's better read more

Excellent food when they get your order right. People are friendly but it can be quite busy.

so moving from a larger city to hickory i was pleased to see that hickory finally got a chilis. i was thinking chain restaurant, consistent food...lets give it a whirl....boy was i WRONG! During the summer..... Went for lunch simple soup and salad, umm not so much. Atmosphere, its a chilis, lots of stuff every where, even FLIES! yes lots of flies buzzing around. Salad was just a regular house salad and actually pretty good, then my soup came, I had a chicken Tortilla. Chicken was extremely chewy and gamey, the bowl was so hot i knew it had been warmed up in a microwave. I sent it back, never got asked if i wanted anything else- not that i would have taken it. I asked to speak to a manager, she came and I complained, she comped lunch. I asked about the flies buzzing around, she simply stated, well that's just how it goes sometimes around here in the summer- wow i was appalled. 8 months later i decide to go in with some friends after work one night, give it another try, We sit in the bar. Server was slow, and seemed like we were bothering her because we wanted dinner at 7pm on a weeknight. I go with the burger here, the old timer, it was good, fries soggy and blah. asked for some ranch- never came even after 3-4 reminds, never got a refill on my tea. Again Spoke to the manager, (waited 10-15 minutes)this time a very apologetic manager, and efficient he waled us out and spoke to us for a good length of time. Gave all three of us a coupon for $5 off. i told him I will not be back and he can keep it. The servers at this place are useless and should probably find a different job. read more

We visited this establishment during a busy weekend. There were a lot of events going on in Hickory during this time, so it was rather busy. Anthony greeted us (nine in our party) and was so personable and treated us like royalty. The server was equally gracious and nice. We had 5 kids in our group and Anthony and our server gave them special attention. The food was good and of course, the customer service was excellent! We waited a bit for our food but that was understandable given the busy lunch hour during a Saturday. I was never a big fan of chain eateries, but I was surprised as to how the menu has changed! I had tortilla soup and a salad. My child had mac & cheese. The served us chips and salsa as we waited and Anthony gave the kids free dessert. I am now a Chili's fan but the location in Hickory rocks! read more

Two times in a row going to eat here no one ever came to even seat us! The last time we got seated at the same time the party who came in behind us did. The waitress came to our table first and said that she would be right with us and then immediately went to the other table for drink and food orders knowing we were there first. When she came back I asked to please speak to a manager. The manager came and I explained the situation and she got our drink order. She came back shortly and announced that they were completely out of coca-cola. That was the final straw! We left and went to good ol Outback! read more

My wife and I ate there last night. The wait wasn't bad at all! The food was really good!! Our waitress was awesome and very attentive!!!

You would be better off to skip it. Waiter was below terrible. They re a lot of other restaurants around that have professional service members. Save yourself the trouble. read more

The food definitely does not look in person as advertised. Portions are much smaller. The burger tasted fine but it was smaller than the bun it was on and the bun was small. Cheese fries were also small in portion and not worth 8 bucks. I will say the bartender made good mixed drinks. Food was over priced for the portions...mixer drinks were good. read more

Me and my Husband have been coming to Chilis in Hickory N.C. for a long time. This is our favorite place to eat. I'm not sure what is going on there, but the last two times we have been it has been awful!!!! We had to sit and wait on a table , when I sit and counted 7 tables empty. When we did get our table, the waitress was very nice,and got our drinks to us quickly. As for the food, we ate 2 big bowls of chips and dip way before we every got our food. I could not even eat the Brisket it was so tough. What I ordered was $16.00. I got brisket on top of a very small piece of toast, and I remind you I could not even eat it, 1 small piece of chicken breast , 1 ear of corn ( it was good) and cold ff's.. Not worth $16.00 at all. My husband got Cajun Chicken Pasta with out green onions. What did he get Green onions on it anyway. With that being said , He went to mens bathroom, would not even use it because it was so nasty!!! so not sure what is going on, but they need to get it together. At this point I would not recommend this Chilis to anyone. And that's a shame, because I use to love this Chilis, But I will drive to another Chilis. read more

The food is so so. The service is horrible. The waiters forgot to bring us silverware when she brought us our food, and just walked away. After asking another passing waiters for silverware, we realized that we should have went some where else. Last time here. read more

'Ordered take-out... When I arrived to pick up my order, I could hear the manager yelling at the help in a derogatory manner(a bad sign). The girl at the take out register then informed me that they were out of one of the sides that we ordered.. I had to call my wife to see what else she might want to replace it with. I guess it was too much trouble to call us before we arrived. Next, my fries were cold not after getting home with them but when I sampled them in my car 1 minute after they were handed to me. When I got home, I discovered that they had omitted several dips and sauces that we ordered and paid for. My wife's burger was dry and the food that wasn't ruined was just OK.. NEVER AGAIN!!!! read more

Horrible service/waiter I WILL NOT RETURN.I arrived at 6:30 pm on a Monday and it was for a friends birthday dinner.They all ended up not showing up so it was just 5 of us.So to start off the waiter only asked 1 person for their ID and he was in his early 30s but when someone else at our table asked for a drink he didn't check hers and she had just turned 21 that day .I found that disrespectful that he asked the guy but not the female.The waiter brought one of our friends some water and spilled some on me and did not even apologize or offer to hand napkins to clean it up. The waiter did not bring us our food out,we had to wait FOREVER to get refills and as we asked him for boxes/the bill we had to wait a whole 10 minutes (YES WE COUNTED) to get our stuff.We were all aggravated and ready to go we were there until 8:45.Very unsatisfied with the service the food was okay not the best either.Like I said I & my whole table stayed we will not return. read more

Can't complain!! It's a busy place. It's got the new chillis decor which the jury for me is still out on... I mis the original decor- it's nostalgic for me. Getting the food out took forever but our waitress was great. read more

I love chili's! It's a great place that has so much variety! Everyone can get exactly what they want for great prices. I have never had one thing I did not like from there. Everything has so much flavor. If you don't want something on your plate, the staff is more than willing to take it off. It feels like you're part of the family when you go there. I LOVE LOVE LOVE IT! read more

Chilis Bar and Grill is just average. Their bartender does not know how to make mixed drinks at all. I ordered a Long Island Iced Tea and I dont know what it was but it was not a Long Island Iced Tea. The waiter did have it remade by someone else who knew what they was doing. As far as the food goes their loaded mashed potatoes ar awesome and their chicken fingers are ok and the prices are reasonable. It is kid friendly as well. Downside bad bartending ,upside affordable. read more

The wait staff was arrogant and inattentive. Never came back to the table to check if we needed anything. The food was served cold and the steak fajitas were such poor quality meat that it was literally inedible. Horrible food and service. read more

well. my first experience with Chili's was about 6 to 9 years ago when i tried out the chain in Concord, NC. in the Concord Mills Mall. since i happen to love babyback ribs, i tend to order ribs if they are on the menu no matter what restaurant it is. trust me...I have eaten ribs literally everywhere. after seeing the commercials about Chili's ribs, there would be no doubt that I would order them above everything else on the menu. BIG MISTAKE. those were the worst ribs i had ever eaten. i was very dissatisfied and felt ripped off. i was not impressed and was turned off from ever eating there again. it was not until 2011 that i ate there again, this time in Hickory, N.C.. Since I am a NAVY veteran, I got to eat there for free and appreciated the effort made by Chili's to recognize the veterans who had served the USA. but...thank GOD it was free. this time i tried the chicken fingers. yuck! soggy batter on the outside and the meat was not cooked all the way through. also had the texture of rubber. the server had no personality and was more concerned with doing her sidework then tending to the customers. our drink glasses were empty long before the food was served, and the waitress never offered to refill the glasses. we had to flag down another waitress that was passing by in order to get a refill to wash down the awful taste of what was served. guess it will be another 10 years or so before i consider going back there. read more