The service is always good Restaurant is kept clean Most food have a good flavor. The mashed potatoes taste and look like paste. And the burgers drip grease. Most people over 45 have medical reasons we can't eat really greasy food. Please start draining the grease from the burgers. read more

We were in Hickory just enjoying our Saturday and beforehand decided Chilli's. But first time trying this location. When we drove up and noticed it was a pack, so I went in to see the wait time, surprised no wait time. Got seats immediately; waitress came quickly got our drink order (water with lemon & also wife ordered Strawberry Patrón Margarita and I ordered Tito's Punch) Both drinks were beautifully presented and tasted as good as they looked. Food: Chips and Salsa was okay. More broken chips and salsa was watery. For our meal we both ordered Big Smasher with Texas cheese fries( I customized my burger with black bean patty) I did have a issue with my burger, but it was fixed with no issues and fast. The atmosphere was relaxed and welcoming, making it easy to sit back and enjoy good conversation. Service was friendly and attentive without being overbearing.I'll definitely be back. read more

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The food here at the one in hickory is delicious all staff is very nice and helpful and great quality on all the meals I love eating here I usually get my food to go and have loved every meal I've gotten my favorite is the smasher burger and fries but all there food is very good 5 stars!! read more

Need a better hostess! Will bake a family of 3 wait but when a family of 2 and another family of 4 comes in right after they were seated!

My wife and I sat at the bar on a busy Labor Day Monday. One lady was working the bar and a couple of tables beside it. She ensured our order was right and was making sure everyone was took care of. She did a wonderful job. Food came out as we got a triple app and it was all good. Got a dessert too and it was good as well. read more

We sat down and waited for 10-15 minutes. Apparently socializing in the back is more important than serving your customers. Just got up and left. Not worth sitting there much longer having to listen to screaming children. read more

Looked crowded but seated right away, server Kayla was excellent and trio appetizer excellent too! Place could use a good cleaning though. Entry doors dirty and menus nasty. Otherwise personnel and food perfect read more

We sat at the bar. Bartender was good and atmosphere energetic. Finally, they brought back the original queso & chips. Epic marketing fail for sure. Lesson learned and it's back after 6+weeks. Woot woot! My only disappointment this time was the side salad (6.29). I get it's a side salad but honestly they gave side salad a whole new meaning today. Guinea Pig size. Not even sure it would satisfy them either. lol. Anyway, we will be back, just no salads. ;) read more

Chili's - Side House Salad & Skillet Beef Queso w/ chips & salsa - Tex-Mex Near Me - Hickory, North Carolina

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Ordered burger w/out bun and steamed broccoli. Sparkling water w/lime. Food was very good. I liked the smashed burger. I will go back. My server, Macy made all the difference. She was especially attentive and came back to table an appropriate amount of time. There was considerable trash outside and the hostess needed more training. She lacked parole skills. Very shy. Overall it was a good experience. read more

What's with these bad reviews? My experience was great! A few months ago, my mom and I went here for lunch after church. Our server was bouncy and fun, the food was hot and tasty, and the room was filled with the happy chatter of diners and buzzing with the clatter of silverware meeting plates. It was nice! read more

I gave this place a 4 star. Although it is pretty normal as far as a resteraunt goes, service goes a long way. Our server was VERY attentive and my glass was never under 1/2 full. About every 5-8 minutes I was asked if all was good.. I would revisit. read more

Food. Okay but the rug in there smells disgusting makes it hard for you to eat and the workers talk too much. When you need something they don't pay too much attention then they expect you too tip. Place needs an update read more

We are usually not overly impressed with chilis, but this visit had us all very happy. The food was prepared correctly, it was hot, the portions were correct, the service was good, and everything tasted great read more

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We came in this morning with a big group the waitress Natasha was rude at the end of our visit when we were trying to figure out the change for our people then she told us that one of our people wasn't getting change back, then another one did not get anything back when he gave her a $20 a coworker of mine and myself tried to talk to her to figure out why we were missing change she then snapped and said no i gave you everything in the stack then walks off to clean a table instead of fully trying to help us figure everything out, and one of ours was tricked into ordering something expensive when he asked for the three for me meal which he did not realize what he ordered was not on that menu category, plus all of our group we had are Developmentally Disabled Adults! read more

Never ate there until yesterday. Can't believe how good it was. Got a deal for 10.99 plus tax. For a delicious burger fries side salad , drink, plus appetizer . Unbelievable deal for such a great meal. Had good service too. My new favorite place to go. If you want great food at a great price, it's the place to go read more

I myself love all the food that I've tried there. Service is great I've been there many times.

We went at a very busy time, but our food order was not correct a couple of times. (Wrong items). After correcting it the second time, the server pretty much ignored us for the rest of the time until he brought our check. However, he did have time to flirt and cut up with the guy behind us. My advice: Don't go on a Saturday evening. read more

Just walked out of chilis due to poor service I got seated and waited 20 minutes and no one still came to my table to get my order for a drink a table of three that walked in way after us got there drink order taken and there food ordered while I was just sitting there had 5 waitresses walk past and looked at us and no one still came to get our order. I will it be coming back to chilis due to this poor experience read more

Food is okay, every time we come here our food is always wrong. After four times it's really annoying and a waste of money considering what we pay and tip for it. I understand getting the wrong food sometimes because it happens, but four times in a row is ridiculous, so we probably won't be back. read more

I hope someone in management sees this because Devin is the best thing that's ever happened to the hickory location. Servers that treat children with as much respect as the adult are few and far between. Give that man a rasie immediately! The food was also good but the service was by far the best part. read more

Food was amazing the waitress was fantastic (love her). The atmosphere was amazing, friendly, kind. But there was a black beard hair in my friends fries but over all it was amazing. read more

Chili's - I got the 5 piece chicken tenders with fries, honey mustard and Mac and cheese.with a Dr.pepper and - Tex-Mex Near Me - Hickory, North Carolina

Love their specials! You get a huge platter of Salsa and chips (all you can eat and take some home), a huge hamburger ,fries and all you can drink non alcohol for 10.99$ read more

Always good food, hard to go wrong with chilis! My only issue with this place is I do DoorDash delivery and I always have a long wait time while staring at my customers food because there's just no staff in the pickup area read more

Great food. Great service. We enjoyed everything and got in and seated with drinks in under 30 mins. read more

Chili's - Chicken Fajitas - Tex-Mex Near Me - Hickory, North Carolina

Prompt service. Food was prepared correctly and it was tasty. Friendly servers. Would recommend a visit.

Food is delicious and ambiance is nice! Service often slow and need more employees, so be prepared to wait (during peak hours of operation).

My favorite place to go for drink specials . I love to get the 3 for $10 meal due to getting a drink, app, and a meal.

the service was awesome and the food was so bomb I recommend coming to chili's at least once in your life read more

Chili's - food - Tex-Mex Near Me - Hickory, North Carolina

me and my girlfriends attended chillis for a girls night, everything seemed perfectly fine, our waitress was in and out and really quick with service, but it was a busy time, so we didnt think too much of it. she checked on us maybe twice, and another server brought our drinks and the food. she set up the checks for us immediately after we finished and we each tipped her based on her service. she was fine, but not really talkative or around much. we sat to chat for a while after paying while finishing our drinks, and she came back in a hurry and asked with an aggravated tone "can i take some of this away for you." we said "sure, thank you so much!" and she cleared the plates but also aggressively grabbed the all drinks we were still finishing??? my cider was quite literally still half full. she walked away and said "$3 tip." and scoffed. my friend watched her as she walked to the kitchen and our waitress looked right at her and gave her a disgusted face. we each separately left her a tip as we each paid separately and she seemed verbally and physically aggravated at the tip we left her. we tip on service. she didn't bring out the food, nor the drinks. she brought our alcohol and checked on us twice and was barely around. she's already getting paid for the job that she does, any tip was based on her service and communication with us which she barely had. chillis hickory, please tell your waitresses to stop having temper tantrums and take deep breaths before scoffing and giving nasty looks to customers about 3 separate tips she was unhappy with. read more

I ended up out at the local Chili's to catch up with a friend of mine. It's worth noting that there was a sign up noting longer wait times due to short staff and the parking lot was packed on Saturday night. The wait for a table for two was about 1 hour. That being said, the service was excellent and the service was speedy and attentive, despite being short staffed. I was happy with the Buffalo Chicken salad as it came out. At this point, you probably know if you like Chili's or not, and the price is pretty much standard across all of them in North Carolina. An appetizer, drink, and this salad ran me about $20 after tip. I'm always happy to come back, it's important to have your expectations in the right place though. read more

Chili's - Buffalo Chicken Ranch Sandwich - Tex-Mex Near Me - Hickory, North Carolina

Their chicken is always good. But they are unable to cook a burger without burning the bottom completely. Why have the option for well done or No Pink if your going to cook them past well done every time? P.S. I ordered this via door dash so I am extra $10 to get a burnt burger. (2 times) read more

Chili's - Oldtimer w/Cheese* - Tex-Mex Near Me - Hickory, North Carolina

Quick and consistent. They were attentive with our large party and that is difficult. Food was as expected from a train.

Benjamin. Benjamin is the reason for this review. The food was good and all, it's Chili's, it's almost always the same. What wasn't the same was Benjamin. He was incredible! He was kind, friendly and fun! He was upfront about everything vs others I've had here who sneak in an extra cost for sauces, he flat out told us that there's a cost, just to make sure that it was okay. When we come back, we will ask for his section. I hope the owner or manager reads this because Benjamin deserves a raise! read more

If you like small breasts this is the place!! Wow!! Just wow. $12.95 for the Mango-Rancho Chicken. Smallest chicken breast I have ever seen! What a rip off! This is the size it came.. all the topping and a huge portion of dried out rice. Yum big NOPE for future visits read more

Chili's - Tex-Mex Near Me - Hickory, North Carolina

Server was rude, she walked out of chillis to find us in OUR car and proceeded to make comments about our tips.

Decide to try it again after a year, still not as good as it once was. Food room temp, sides messing and didn't come out till every one was done but it was room temp too. Service was slow. read more

Placed a to go order and waited 30 minutes with no text letting me know my food was ready. Went in anyways to see my food ready to go behind the counter, who knows how long it sat there. Waited another 15 minutes for anyone to come out and hand me the food. Got home with food that was fine but had gone cold and gotten soggy. Paid way too much to have to wait that long and have cold food. read more

Fajitas were overcooked. Portion was smaller than usual. Margaritas were mostly ice :(

It was my husband's birthday and a Saturday night. We arrived at about 6:10pm. There were lines, so we sat at the bar. We ordered our drinks (hubby had beer, I had strawberry lemonade) and the chili fries for an appetizer. Hubby got fajitas for entree and I got the 3 for me smasher burger and asked for no onions or pickles. My burger did have pickles, though. We were basically ignored for the rest of the meal. We tried to get the attention of the bartender several times, but she would never look at us. We didn't want to yell, which is what we would have had to do to get her attention because it was noisy. My hubby had a free dessert (came by email) for his birthday. We ordered it, but it took 25 minutes to arrive!!!! We had plans for later in the evening, thus why we sat at the bar, thinking we would get faster service, but that didn't happen. We asked for our check, but was never given it, so I said I would pay on a kiosk, which she finally grabbed and put in front of me! Others came and went, even after arriving after us. I don't know if we will ever go back! read more

ONE WORD!!!!! BENJAMIN!!!!! Do yourself a favor and sit in this man's section! My husband and i never go to chain restaurants, for the fact that it's typically a let down and in the past 5 years servers just arnt what they used to be!!! I will say this man is making us come back!!!! His service was absolutely the most wonderful, joyous, and precise service I've had in a decade!!!! I cannot say enough! The service will keep us coming back! He was so attentive they were down a server and he didn't skip a beat taking all the tables he had and no one was looking for him because he was on top of it!!!! read more