I'm updating this review based on my recent experiences. I can't say how the food is as of now because the past two times I've went with family, I've left because the hostess always has other priorities outside of greeting and seating. It's not the same person either. Multiple times I've experienced a disinterested hostess. We walk in she sees us and continues talking or making eye contact to even acknowledge us. Dear Chili's, you guys need undercover boss or secret shoppers or something. read more

Chili's - Drinks with the girls - Bars Near Me - Harvey, Louisiana

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One server was working, so at first we thought it was going to be horrible. Our server was great, our food was A1. Everything was cooked perfect. Definitely a lot better than our last visit. Our server named.... Amp, Thank you for great service and Thank you to the cook for even better food !!!! Please keep up the great work. Hope to see you on our next visit. read more

I visited Chili's on Manhattan Blvd, in Harvey, around 9:15 p.m, October 23. I was interested in a take-out menu. I entered through the front door and waited for about 10 minutes for the lady who was cleaning the bar or the waitress who was indulged in conversation to acknowledge me. During this time, another customer entered, and we waited an additional two minutes before he walked over to the lady at the bar. She explained that take-out orders are taken from the side entrance.When we approached the counter, I decided to let the other customer go first as he was more familiar with the menu. The person at the counter took his order after what seemed to be some friction between the customer and the cashier. Next, it was my turn. By this time, my sister had joined me in relaying what we wished to have. When I asked about the total, the cashier mumbled a number that was unclear to us both. My sister and I both asked to please have the amount repeated when, in an instant, the cashier, who, according to the name on the receipt, is" Jaden", turned toward us, and shouted," I said the total is $16.68." I realize we visited the restaurant just before closing, and the employees might have been tired. However, I am unable to find a reason to support rudeness and disrespect from anyone, especially to seniors. My sister and I are our seventies and eighties. It is my opinion and recommendation that Jaden be placed in an area of business where he doesn't have to encounter the public. He seems to be lacking skills that should have been learned at home. Also, I suggest providing mandatory training that focuses on how to boost employee's people skills and interactions with the public and how to follow other hospitality protocols. If this problem isn't addressed soon, it will continue to cast a bad light on the leadership of this establishment. read more

The beautiful wifey and i attended this fine establishment just as they opened for lunch. Upon walking inside we were not greeted at the door and was left unattended for a few minutes. The female bartended observed us waiting patiently and attended to us. The female bartender seated us, got our drink orders and our food order. She was very nice and attentive as she ran the whole show, seating people, taking orders, bringing out orders and making drinks. The food came out quick and was ok (its Chilis, lol). After eating we left a generous tip for the overworked lady and gave praise for her job well done. Yelpers, take care of your servers ! read more

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I have had the worst experience here. They seated the people behind me. Me and my guest had been there for 10-15 minutes waiting for them to clean the table. Rid and ridiculous. read more

HORRIBLE SERVICE!!!!!! We waited 20 mins to be seated when there were many tables available given they were "understaffed". We sat down ordered and waited 20 mins for fountain drinks and a water and our food didn't come till 30 mins later. I ordered fajitas and the majority of my rice was burnt and the waitress was never around to ask how the food was or how we were doing. Just all in all this place has lazy workers or the management is terrible. PLEASE FIX THIS PLACE BECAUSE THIS PLACE IS UNACCEPTABLE!! read more

I have been dining here for a while love the service as well as the menu Honey Chipotle Chicken Crispers read more

Been standing here for 15 minutes and still haven't been served. Smh Not sure what's going on but it's ridiculous. Servers are literally ignoring us as I'm typing this read more

Food is great, Like the boneless buffalo wings and their mashed potatoes are awesome. Totally recommend

Our server was very nice even tho she was super busy, I've been here before and never had a problem, today i order a sirloin steak, loaded mashed potatoes and street corn, the steak was completely burn on one side, when I try to cut it , it snapped , even my husband was stunned at how burnt it was, I understand that it was packed since it was Sunday and I was willing to get it fixed but then I found a hair in the loaded potatoes , after that I physically got sick, I had order a soup for my 2 year old so I didn't trust to feed her that, I show the server and she was apologetic , I left and my husband finished his burger and went to pay, they charged him $20 anyways, we order from the 2-$25 so we don't know why or how they charged us, we just wanted out of there and we didn't even made a big deal out of it. we won't be going back there read more

My husband and I tried to go on Tuesday 3.10.20. The restaurant wasn't busy. We walked in, and the hostess told us it would be a 15 minute wait. I said "okay" and my husband went to use the restroom, And the host just sat down in a booth, she didn't even take our name for the wait list. So rude and on purpose! When he came back, he suggested we sit at the bar because there were many seats open, it felt weird to have to wait. We grabbed our own menus from the host stand ( the hostess was just chilling in the booth) and sat at the bar. The bartender said she would be with us in a minute. She went back and forth to the kitchen a few times but never came back to us, so we left. We went to a Sushi place down the street instead and had great service! Will never try this Chili's again. read more

We entered the restaurant and waited a few minutes to be greeted in a rather empty restaurant only to be told that there was a 45 minute wait to be seated and then it would take another 45 minutes to get our food after being seated and ordering....in a red that only had 4 tables. While discussing what we wanted to do, the hostess rolled her eyes at us and reiterated her statement back to us in a condescending tone as if we were dumb. read more

Because, why I got my desert before my meal? Then the food got the nerve to be nasty! NEVER AGAIN, gotta know that. Oh and why the asparagus taste like they was pulled from the roots girl ‍ but my soup was good phat read more

Its giving very much food poisoning. My romaine is sour and croutons are soggy. Dried and distasteful. So disappointed. NEVER AGAIN read more

Chili's - Side Salad - Bars Near Me - Harvey, Louisiana

Worst experience I have had at a restaurant ever and I don't go in with high expectations either. Out waitress pretty much ignored us the whole time, despite the restaurant being empty, it took forever to order drinks, receive the drinks, and even get refills. She didn't get the order right (onions on a burger after saying no onions, forgot shrimp on a different order), and when it came time for the check, we had to go through everything with her twice. She then sat there and HOVERED while pretending to clear plates so she could see if we tipped her or not... Unbelievable. Some people's food was cold and unappetizing, the "brisket" that came with the smokehouse combo was cold, chewy, and two TINY slices and my husband and I were both sick the next day after eating it. The ladies bathroom also had puke all over multiple stalls... Makes me wonder if someone ate the brisket earlier... The only positive experience out of this whole mess was that I reported the horrific experience to corporate and they comped it for us because they said the behavior and state of our visit was abhorrent. Either way, I will not be back to this location ever again as long as I live. read more

I was craving something good to eat So I decided to come to chili's. I ordered the 3 for 10. I didn't check my order fully before I left, and when I got home, I saw my bacon Burger head no bacon! My only issue was when I called to notify them about my Burger, initially they just wanted to replace the Burger. When I got back to the restaurant, I was a little irritated. That was a young lady named Iman and she definitely made the experience a whole lot better. I would have put 1 star but because of her I put 3 read more

Chili's - Ordered a bacon burger, got it and had no bacon! - Bars Near Me - Harvey, Louisiana

Saturday night we stopped in to get a quick dinner after a concert. I would like to say that the young man working the bar was new (only his third day). The employee who was tasked to train him was hardly present. He kept saying I'm gonna let him do this, he is training. He would show up to close the sale. we sat at the bar, the bar was the only business they were doing (dinning room was empty). We sat for a time before anybody greeted us. then even longer to get a menu. We got our drink order in and then ordered our food. Two burgers, an old timer and a mushroom swiss. By this time the only customers were sitting at the bar. Five or six people walked in and st at the bar and just ordered drinks. There was also a few people coming and going for take out orders. I noticed a few people expediting orders in the kitchen and a couple of cooks, but for some reason all the staff kept gathering in the kitchen. We finally got our burgers and they were really overcooked and the fries were cold. We were also never asked if we wanted a refill on our empty soda. As I was eating I kept smelling an odd smell. I am convinced that the mushrooms that were on my burger were old and black, accounting for the smell. I peeled all of the mushrooms off of my burger and asked for a doggy bag for the burger. My server had to clear a table before he could help me. I have had some terrible customer service in and New Orleans but this one was right up there at the top of the list, and the quality of the food was the worst. Chances are we will not be stopping by there again, not even late. read more

I don't know why this place has such low ratings but I personally think it deserves a 3 at most. It's located right by a shopping area next to canes. Parking is easy to find as it is in a private lot. Upon opening the front doors, there's a little bench area/"lobby" that you go through to go through a next set of doors to the restaurant itself. I noticed that the bench was dusty or dirty.. so it isn't too clean I guess. Now entering into the restaurant itself, there was two groups in front of us. After us, there was another two groups that came in. As the previous reviewers wrote, the service is slow. When we came in, there was no hostess around. It took her 3-5 minutes to come to the front to finally start seating people (the 2 groups in front of us). When we were seated, it wasn't too long before our waitress came to take our drink/food orders. I've eaten here a few times before back in California and maybe once here in the same location. My food experience is the same as usual. My friend and I ordered the 2 for $20 deal (2 entrees and 1 appetizer) - good deal! We both ordered the Honey Chipotle Chicken Strippers. It's a bit spicy but it was good! It came with the chicken strips, a cob of corn peppered (yums!), and fries. Our waitress checked on us a few times so her service was okay I guess. I found it weird that when she came to refill our drinks, she ended up pouring the drink into our cups from another (filled) cup. Usually the waiters I experience with just gives me a new (filled) cup and take away my old one. Knocked off one star for slow customer service and another for it not being too clean I guess. I personally just think it was an A-OK experience. There's also a bar side to this restaurant on the right side. There's happy hours I think later at night, forgot the times. Cool Tip: Check in on Foursquare and you get free chips + salsa as appetizer! :) read more

I've visited this location many times but it is definitely going downhill just bc of the slow service. My last visit I went with a friend & my daughter. We were seated right away & got our drinks. Another party sat at the table next to us about 10 minutes later. That group was done with their food & paid their bill while we were still waiting on our food. The waitress apologized but they really need to get their act together. No complaints with the food & I like that you can pay at your table now & print your own receipt. read more

Chili's - Sante fe quesadillas - Bars Near Me - Harvey, Louisiana

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Just the absolute worst bbq experience ever...not sure what I was thinking...but feel compelled to warn others...I posted a picture of their anemic 3 meat bbq plate...totally weak! read more

Chili's - This was what was served when I ordered the 3 meat bbq plate. If you look real close, you can see 2 thin slices of brisket on bread..weak! - Bars Near Me - Harvey, Louisiana

Did not enjoy the food here one bit! Personally, rarely do I ever go to these franchise-type of diners, but since my cousin insisted us to go to try out the burgers, I was like why not. We started off with the white spinach cheese dip with our chips, and to be bluntly, it tasted awful! Barely any spinach at all with one single piece of asparagus hidden somewhere in the cheese. The guacamole was apparently a single slice of avocado that wasn't even mixed well with the pico de gallo, not to mention there was barely any pico de gallo and guac. The cheese itself was all liquid and not creamy at all. The complimentary salsa tasted better than this spinach cheese dip that nearly cost us $7. We then got the sweet and smoky burger and the southern style hamburger with a side of onion rings for one of them, which at first glance looked tasty but was not the case at all. Each burger was super dry, like one of the driest burgers I have ever tasted and was borderline burnt. The fries and onion rings had no flavor to them whatsoever, and it was like the cook just put them in the fryer. Like really? I can just go to Walmart, buy some fries and onion rings, and do that myself for much cheaper. At the end, our bill was almost $37 for two burgers with a side of onion rings for one of them ($1 extra), white spinach cheese dip, and a coke; which is one RIDICULOUS bill that should have been under $30 for the quality of food we were getting. On the plus side, our server was very at tentative and nice. read more

Chili's - White spinach cheese dip - Bars Near Me - Harvey, Louisiana

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Ordered on-line for pick-up, food was 40 mins late, half the order was cold when I got home. Staff didn't seem to care they were running behind. Worse experience ever. Reconsider before ordering from here. Sad part is they were behind on all to go orders........ read more

By far the WORST service I've have ever received. We chose to come here instead of T.G.I. Friday's. HUGE MISTAKE. After a 45 minute wait we finally got seated. I can only guess that they were short staffed. The waitress takes our drink order and apps. We had a code for free chips and salsa, Queso, Guac. We go for the queso. And we get a bowl of SHIT I swear it looks like diahrrea in thinking maybe it's choriqueso. I taste it and it just tastes odd. At this point we are all looking confused. I ask the waitress what kind of yeso it was she replies with ' it has some meat or chili style or something' when I asked if I could just get the regular queso she says that's the queso that comes with the free chips. we ate the salsa that came with the chips instead. She seemed annoyed. We asked for water and an order of mash for the toddler that we had with us and I had a side of loaded mash. We get the sides about 20 mins later. Entrees show up about 30-45 mins after that. Our drink cups were pretty much empty and she only refilled them once. We never got the cups of water we asked for and I was never asked if I wanted another beer. The rice that came with the shrimp fajita style was crunchy and hard literally dry from either sitting it the steamwell too long or sitting in the heat lamp. I honestly DO NOT PLAN ON COMING BACK. I'll just take my business elsewhere. I knew we should have just gone to T.G.I. Friday's. read more

Chili's - The mystery queso. - Bars Near Me - Harvey, Louisiana

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My food was great, the host was amazing I love going to chilli's but on this night I had my kids with me. My waitress was not nice she didn't leave any napkins, she rushed throw our order, she also sat with us HELLO!!! Mam! We are still in a pandemic!!! space please. I found that to be very unprofessional. She never came to check on us during our entire service, I had to stop her mid walk to tell her about my kids refill, which she never got. They were not busy I saw her sitting down multiple times. So I say either do your job or quit. read more

The worst chili's I've been in so far. It's not crowed at all but the manager ask s is to wait. Walking over to the appointed table I asked can I be seated near the tv with CNN, but he said the area was closed but clearly it was folks sitting over there , so then I asked due to the riots that's going on is it possible to change 1 of the tv over where was sitting, he said we are not allowed to watch new on any of the TVs it was company policy. Then I said thats not true because the biggest tv in the restaurant is on CNN RIGHT now. He said oh .... now for my nasty sliders that came out cold and hard... I asked for NO CHEESE, but of course here is cheese. this place needs another class in customer service and stop serving cold food read more

the worst service i've experienced in a lonng time. i arrived five minutes before a couple (who got seated right after me). i was seated near the front of the house, in plain sight. 6 different waitresses walked by completely ignoring me. after waiting 15 minutes without any service i looked over at the couple that was sat right after me. low and behold they were already almost done with their dinner. there were several waitresses sitting down in empty booths so i know this situation isn't because they are understaffed. read more

idk who the manager is but he is horrible always has been. i placed an order at 8:50 pm i am JUST leaving the parking lot at 10:29, worst managed situation ever i hope they move him around to another chili's somewhere out of state where people dont have stuff to do or where people aren't STARVING. HORRIBLE SERVICE read more

My server ENGLAND was so so so amazing. She was very attentive and kind; our glasses were never empty and we always had napkins. Im a server and really appreciated her work ethic! Thanks England!! read more

In town for Monday night football and my kids want Chilis. This location is filthy. The bathrooms and kitchen look horrible. Unfortunately we had already ordered before I saw kitchen and my kids were " starving" in kids language. The food arrived and it was all bad. Beyond the food we did not even have napkins to use with our utensils. As for our server she was wonderful, polite and apologetic about the entire experience. Am I asking to much from a chain restaurant in the Big Easy? Avoid this location. read more

The worst! Most incompetent staff ever! Always missing something from order or food is never fresh! I'm tired of the excuses of being short staffed. Do better. read more

I've been coming here for over 10 years now and, although the service has been very good most of the time, it seems the quality of the food is going south. I normally love anything I get off the menu (although the steak fajitas were my favorite). But lately nothing has been very impressive. We ordered chicken enchiladas and a salad with chicken tenders or strips. The enchiladas were over cooked and appeared as if they had been sitting for a while. My wife said that her salad wasn't very good either. Maybe this has something to do with the pandemic and how they have to prepare things, but still... I'm only writing this review because I'm hoping that it helps open their eyes to make things better! Again, 3 stars instead of 1 or 2 because our service was VERY good! read more

Understaffed and everyone is so unprofessional. I have tried to give them multiple chances but they need to get corporate involved at this point. read more

IF I COULD GIVE NO STARS I WOULD!!! i almost don't even want to waste time writing a review. my friend and I barely saw our waitress! she didn't even give us our check, another lady did. I got chicken ranch quesadillas with pico, rice, and bacon. my quesadillas only had chicken and cheese on it. I couldn't even find my waitress to tell her. I had to tell the manager. My friend got a burger with cheese and bacon. the burger was dryer than the Sahara Desert and the cheese was like the slice cheese you buy from a store. it was awful. the only good thing was the drinks. the coke was great and the cups are cool but don't go here. read more

Chili's - this is the chicken and cheese quesadillas i received - Bars Near Me - Harvey, Louisiana

This is probably the worst location I have ever been to. No one answers the phone. Called to see what the wait was and there was no answer for 20 minutes until I hung up. Assuming they were just busy, we arrive to see no line, the hostess on her phone just hanging out and being obnoxious. So just to prove a point I called as we were standing in the restaurant, no one was even bothered by the ringing phone. They didn't want to stop their conversations to answer the call. Rewind to a couple weeks ago - there was MULTIPLE open tables and plenty of servers, yet the wait was 45 minutes to an hour. We put in the request and got the text alerts for a table. An hour and a half went by and still no text message. We walked back inside and there was still a "45 minutes wait". They need new management or a brand new floor staff. read more

i know its the west bank but this has to be one of the worst restaurant experiences i've ever had. immediately walking in the hostess was not paying attention and looking down at her phone until we said something to her. she looked confused as if it wasn't her job and she didn't know what she was supposed to do, we said two please and she walked us over to a booth. she completely avoided eye contact and eventually said something to us but she was so quiet that neither of us even heard what she said. our waitress comes up to us to get our drink and appetizer order. we got waters and the skillet queso which my friend said was great and i was very excited to try because it looked great. tried to order the deep eddys strawberry texas lemonade but she said they didnt have it which was fine, i just needed another minute to pick what i wanted instead. she came back with our "queso" and it was... interesting. there was quite literally no trace of cheese at all in this queso. ive attached a photo of it along with the picture that was on the menu. it was just a beef chili which im assuming is what they mix with cheese to make the skillet queso, even my friend who has had it many times before said thats not what its supposed to look like. i mean how do you forget to put the cheese in queso like actually how is that possible? i know line cooks are kinda notorious for being stoners/cokeheads and ive worked in a kitchen myself so i know how hectic it can be but cmon. the waitress took probably another 15 minutes to come back to get my drink and food order and by then we had just decided to leave instead of dealing with the possibility of anything else we ordered being as fucked up as that queso. would like to try chilis again but definitely not this location. read more

Chili's - Skillet Queso ???? - Bars Near Me - Harvey, Louisiana

To go order was accurate - my fault I guess I should have told them burger well done because I had to finish cooking it in microwave when I got home - but in my defense there was not a area online to make this selection One other thing we ordered the chocolate Melton cake for dessert and the cake taste like the freezer and the ice cream not to hot either ( not fresh at all ) But online ordering was easy- I just wish I could have made specific instructions to items- they make you call the store- really that part was not easy- one because nothing asked how I wanted my burger cooked read more

Our wait was about 45 mins. There were about 14 available tables. Some tables had trash on them. They were obviously short staffed. We went to use the restroom and it was horrible, dirty, there were three stalls only one was working and two were out of order. We went to wash our hands there was no soap or water. My husband had to get us sanitizer from the car. When you flush the toilet the water came up through the little drain on the floor. My pasta was dry. read more

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I have been to plenty of chillis seeing as how it is a go to when my family cant decide on a place to eat and i would consider it your standard chillis. The food was decent and the wait for the food was ok. Our server Dustin was very nice and polite and gave great service. Other than the great service it was pretty basic. 4 stars due to service. read more

Chili's - Bars Near Me - Harvey, Louisiana

I will never come back to this Chilli's. I waited 45 minutes for the waitress to ask me what drink I wanted and the restaurant was empty. After thirty minutes of waiting, afterwards...I still never got my water. The restaurant was disgusting, bugs flying around, all of the tables dirty and colleagues just joking and playing around instead of taking care of their priorities. I was completely flabbergasted as I also work in customer service and couldn't imagine doing my job this way, or even working in a place that filthy. read more

I couldnt even eat here because they didnt acknowledge my presence... bye! I ended up spending close to 100 bucks at your competitors hahahahaha jokes on you! read more