Curbside To-Go was horrible. I received an email for a birthday dessert, so I decided "why not". I placed a curbside order at around 10:55. The website said the food would be ready between 11:23pm - 11:30. That made me nervous, because they close for midnight and I know how restaurants and fast food behave when they're about to close. I know the ambiance is different, at that time.
The parking lot had a nice amount of cars, but wasn't too packed. There was an employee car parked in one of the curbside to go orders, which was an omen of what was to come. Also seeing the employee run back and forth to the car, then immediately going back to customers was weird. No hand washing involved. Nevertheless, I checked in on the website and begin my wait. I actually had arrived a bit early, since I was already in the area. I didn't expect the food until the time window the website provided.
Another car pulled up and began waiting. The driver waited about 8 minutes and then go out of their car to approach the to-go door. A lady came out and gave them their order. This gave me the idea she would soon be out with my order. I was wrong. They left and another car came. He immediately went to get his order. Then he left. It's now in the 11:40s and I'm wonder if they mistakenly gave my order away or what's wrong.
I get out of my car and limp over to get my order. Yes, limp, curbside togo appealed to me because Im recovering from a leg injury. The lady at the desk asked if I'm paying with cash or card, but I paid when I placed my order. She thing fidgeted with the computer, mumbled something and began to walk off. I ask "is everything okay"? She said yes, so I took my food.
This is the season finale, right here! I had ordered my free dessert which was the chocolate chip cookie that comes with ice cream. I also ordered the triple dipper, customized it to have bone in wings, sliders, and the southwest rolls. Everything was COLD to the touch, except the ice cream! The sliders were stuck together, like if they used one patty and just put the bread around it, the wings were cold like Elsa on Frozen. The ice cream looked like a milkshake. The cookie had paper stuck to it. Not to mention, I fiddled with the sliders only to see the meat was PINKKKK. I was so infuriated I threw everything away. I should've taken pictures, but that would've only led me to post in on every platform. Either my food was ready before I arrived or they gave me old food that was sitting out. Ice cream usually isn't packaged, until the food is heading to the customer. It was cool inside the restaurant, outside, and in my car for the quick ride. That ice cream had to have been sitting out for at least 30 minutes.
I will never ever ever *Taylor Swift voice* go anywhere near this business again. I get staff shortages. I get people are going through things. Our parents and grandparents had similar but different issues and customer service was never this horrible the bar of service is in h*ll! Manhattan used to be the Mecca of the westbank, for service and businesses. It's sickening because this is coming among the restaurants in the area. Home cooked isn't too bad now and thank you Chilis for helping me to cut calories but having to throw my food away.
And if you view my review history, you see I am optimistic and always giving flowers. In this instance I'm giving coals. read more