This is the lowest rating I've ever given food I enjoyed. Also, when posting this I realized I had also reviewed this restaurant before with almost identical complaints, so obviously no effort is being made to improve.
So for starters, the side house salad was excellent: perfect size, good greens (not iceberg lettuce), and the dressing on the side. The fish and shrimp platter was not a huge amount of food, but it was adequate. And the batter was seasoned well and the seafood was fried well, so I actually enjoyed the food.
The problem was with the service. The waitress smiled and was polite, but it was as if no one here had ever been to a sit-down restaurant before.
1-We waited a LONG time. Ridiculously long time.
2-My wife and I ordered meals with salads, my coworker had ordered a cup of gumbo to go with his poboy. About 10 minutes after orders were taken, we finally got our drinks. Another 25-30 minutes later, the first plate came out: my wife's entree. She had substituted loaded sweet potato fries for the regular fries. The order came out with regular fries, which the waitress noticed when she got to the table. She told my wife, "they didn't swap these for sweet potato fries." Then she just stood there and stared at my wife as if she was waiting for an "it's ok, I'll take the regular fries." My wife just explained that she wasn't going to eat regular fries (for dietary reasons), so rather than leaving the dish so she could at least enjoy the shrimp and returning with sweet potato fries, she disappears with the dish. So at this point, no salad or gumbo had been served, but one wrong entree was brought out and taken back.
3-We waited some more. Then my wife's entree returned with no fries at all, and she got her salad at the same time. The other two of us had not been served yet.
4-And we waited. Eventually my salad came out.
5-And we waited. Then my entree came out. My coworker had not yet gotten any food.
6-Eventually his entree came out. Not his gumbo, his entree. And by this time my wife's food was cold, and mine was getting there quickly.
7-About five minutes later I got my side of green beans, which were supposed to be in lieu of the fries, which I was served with my entree as well.
8-My coworker told them to forget about the gumbo altogether, as we had already spent waaaaay too much time there and couldn't wait any longer.
9-As the check was brought, my wife received her loaded sweet potato fries, with the green onions she'd asked them to leave off.
10-At no point during the whole meal was a single glass of water or tea refilled.
I have never worked in a restaurant, but even I know a few basics. So for any of the owners/employees of this soon-to-be-out-of-business establishment...
*The soups and salads come before the entree, unless specifically asked otherwise
*Diners should be served their entrees together.
*Keep the glasses full. Don't even ask. Fill water and cola glasses, and bring replacement teas when they are low.
*If you work in the kitchen, pay attention to the waitress's notes. There's a reason people ask to substitute and leave off items, and it could be a health reason. read more