So yesterday I went to Chili's at 7 O'clock to meet my sister for Dinner and I wish I would have gone somewhere different. Yes we went on a Friday night so obviously there would be a wait so not a problem, thought I would go and sit at the bar and eat there rather then wait for the dining room side however there were 3- 6 tops and 2- 4 tops that were GROSS, food was not bussed from the tables or wiped down the bar top where the alcohol was siting was dirty and the floor was gross. I asked the hostess if I could sit in the bar section and she said it was first come first serve however they expected the Customers to sit at unbussed tables filled with drink and food from previous customers. DISGUSTING and a health violation also! I asked if she could have one of the 6 tops that didn't have food on them wiped down before I sat there and she said NO!?? seriously so after that I decided to just wait for a table in the dining room section. It was about a 10-15 min wait not bad. Arrived to our table and it was clean however our menus had food on them...(it takes a couple seconds to wipe them down) our waiter he was ok got our drink order fast and then was tentative with coming back to check on us to see if we were ready to order, got our order in and then for being as busy as it was it came out pretty quick. But HOWEVER once our food got delivered to the table he was not very attentive other waiters brought us items he forgot. My sister ordered the Taco Pizza and I had the new Guacamole Burger with a wheat bun and black bean burger with sweet potato parm fries to sub for reg fries. the food came out and although my dish didn't look the best it had an explosive flavor that I was not expecting it to have except they forgot the parm. With my sister Taco Pizza she had no complaints. Overall, wasn't happy with the staff and how they handled the bar area. The place was dirty but the food made it all worth it. Thankfully. read more

This chilis is off its damn rocker. I just worked a 9 1/2 day to come in here and be refused drinks. My id just expired this month and I even had the renewal form to show that I am waiting for my new ID. It's the Fourth of July and I even had my VA card with my picture. For God sake I am veteran of the United States Marine Corps and I am thirty two years old. If anyone ever saw me they wouldn't have to question if I was twenty one. I have worked the restaurant business for a long time before I became a barber and stuff like this happens, but there's always exceptions to the rule like when a person brings the renewal and other forms of is as I did. I will never be back here ever again ever. All I wanted was a good drink and a steak. Veterans and active military stay away from this place, they don't care that you put your life on the line for them. Can't believe I had to deal with this especially after a 9 1/2 hour day. Chilis you need to fire that manager and get some one in there that is competent for the job. She was a joke for that! read more

When we arrived it was backed lots of people on a Friday night. But even at that I had a party of five and we only had to wait 10-15 minutes and the service was great. read more

My lady and I went to Chili's for an evening dinner this past Saturday. We decided to sit at the bar. It took about 10 mins before we had to ask to be served. Once we was served and received our menus, it took about another 10 mins just to be asked what we wanted to eat. While all this is going on the bartender is holding a conversation with someone else at the bar while a couple of other parties including myself is waiting for service. I was not happy with my service. When it came time for desert the bartender asked if we wanted desert and then gave us the menus and it took about 20 mins just for him to ask us if we were ready to order desert. I would give a one star but the food was good. If it was not for the food then my rating for chili's at this particular location would be a one. I am not going to put the bartender name on here since the food was good. The service was horrible though at the bar. I will not be going to this chili's again. The Visalia location isn't much better but I would rather eat at that location. read more

I would give more stars however when I come and want ribs they NEVER have them. Chilis are known for their baby back ribs.. so I'm not impressed Chilis Baby back ribs read more

My family went to Chillis this past Sunday. First of all it took 10 minutes for us to be seated and they were not busy at the time. Then it took another 15 to 20 minutes just to get a waitress to come around and give you drinks. We finally ordered and our food was pretty much cold. I'm not sure what was going on there were at least 5 tables dirty and the staff was just standing around in the corner. We never saw a manager at all. I asked the waitress if they were short staffed she said no they were just having problems with the cooks. I will not be returning to the Hanford Chillis anymore. I'm not sure how a place like that can stay in business. They need to either hire new managers or retrain their staff on customer service. That was the worst experience I have ever had in a restaurant. read more

Walked into the restaurant after just watching a movie from the Hanford mall around 10pm. As my friends and I walked into restaurant to celebrate a birthday, the waiter walked right by us and walked to the back, we didn't think much of it and waited and extra 8 minutes just so he can come back and say 'I'll be with you in a second', and came back after 10 minutes. So basically almost a total of 20 minutes just to get seated (Btw the restaurant was not busy at this time). The waiter then grabs the menus and seated us right next to the door, and my friend (birthday girl) kindly asked if we can be seated in a booth, he then replies and says 'no sit here' and walked away. We did not hesitate to walk up an leave to Applebee's instead, in which we immediately got seated with a friendly employee, and got a very energetic and nice waiter to start us with drinks. Overall, felt very disrespected at Chilis, and wouldn't want to come to this specific location. (Tip for the manager : Make your customers want to come back by feeling welcomed, first impressions are key.) read more

This Chilis Rest. is very upbeat and friendly, the servers and bar tenders are the best. I love their ribs and all of the fantastic drinks.

I was really impressed with the food during my visit. I ordered the chicken fajitas and they were bland and underwhelming to say the least. Even the toppings didn't help the taste. All of my coworkers complained that their meals were so-so as well. The biggest disappointment was when I ordered dessert to try to make up for the poor meal I had and that was not that great either. I ordered the cookie in the pan with the ice cream and that was not good either. The cookie had a weird after taste. The service was good though so I gave them 2 stars. read more

I have had bad experiences with the service in this place in the past, but decided to give it a second chance. My family of six went in for lunch and were seated almost immediately by the friendly hosting staff. We sat at our table for 20 minutes, completely invisible to the multiple severs that walked by us every few minutes. My patience wore thin and we decided to leave and go to another restaurant before the service could get any worse than it already had been. The bad experience I had in the past was relived, and I will not be reliving it again. read more

This Chili's rarely disappoints; however, my last visit was a serious disappointment. To start off with, i have Celiac Disease so wheat is a no-no! Before I ordered I let my server know that I am Celiac so I need to change out the flour tortillas for corn on my tacos (along with asking for a glove change by the cooks before preparing my food). She nodded and left to enter our orders. When my food came, low and behold .. FLOUR TORTILLAS! A male server came by the table and I informed him that I cannot eat flour tortillas and ordered corn instead and he said "huh" (the music was apparently too loud) so I again stated that I had ordered corn tortillas. He stated he would get me a new order. I informed him that I needed a complete new order as to not be cross contaminated (if they just swapped out the taco filling into corn tortillas) and he stated okay. As I waited I watched other customers placing orders with the servers asking them to repeat EVERYTIME! Needless to say I got my order along with a side of cross contamination (day number 3 of being miserably sick) because I am positive they did not make me new tacos, but just used the filling from the flour ones. I have two suggestions. 1) if you are putting items on your menu that are gluten free, then please, PLEASE train your staff and your cooks the importance of cross contamination and 2) if your servers feel they cannot hear customers as they order and ask them to repeat themselves, then perhaps the music is too loud. read more

I've never had better service. My food was delicious. It's my second visit and it was just has good the first time. I will return.

I Ordered Cajun chicken pasta from Chili's through Postmates. The chicken was undercooked, nearly raw, rubbery, and crunchy once bitten into. A piece was, eaten, swallowed because it was thought to have been a vegetable, before noticing it was uncooked meat. I never expected to have undercooked meat in my meal. This has been very traumatizing and disgusting. Imagine the experience in your mouth. While I understand things happen and aren't perfect in meal preparation, uncooked meat is something one would think a restaurant would have down with certainty during the cooking process before serving the public! I am even more upset that a manager would respond without great apology and not seem to be shocked about it. I am still confused about this happening even after being given an explanation of how the chicken is cooked at the restaurant. I do not understand how the meat came out he way it did. I can only imagine that the food was cooked carelessly. After eating uncooked meat should I go to an emergency room, will I be sick? I hope that the restaurant, cook, and manager are spoken to and investigated. read more

Ike was the manager he is a really good manager, I got an order and I called to let him know about the mere mishap that had happened with my order. I see the rating for this place and I'm like c'mon people we all make mistakes we are after all human, and their rating in my mind is harsh. Anyways, Ike insisted upon giving me another entree, I was wow this guy totally wants me to be happy, I was very happy at his assertiveness and enthusiasm, and he bought the order himself what a really great guy.I have met people who work at Chili's and they make my day, and talk very well about the management there, I can just tell when people love working at a place with great food, and friendly people. I was impressed at how great the food was, I ate everything even with the complaint I was calling about, I still loved the quality of my steak. I love the food,I had my first date at this very restaurant with the love of my life, Moved to Hanford June 15th 2014. I have noticed people here in Hanford are different, they have more hospitality compared to all the other places I've lived. They're easy going, and have a warm welcoming kind of vibe. All in all they are totally super friendly people. I see these reviews and I am stunned as to why this place doesn't have five stars. I see nothing wrong with this place, everyone makes mistakes. People only seek out yelp to complain I swear. I had to put my review in after meeting a Chili's server yesterday and was reminded that I was a very satisfied customer and forever will be for as long as I reside in Hanford. read more

Coldest beers in town. A big plus in my book. Service varies but overall good. Food needs work

one thing positive the are very consistent with there poor food quality and customer service.....we gave it like four chances in as many years.....one time they completely forgot about us and they had people coming and going and we couldn't even get a glass of water.... read more

The last few times we've gone the service has really gone downhill. Not only is service super slow, the waiters will refuse to look at you when they know it's taking forever. The last time we were waiting over an hour just to receive an appetizer and never once asked if we wanted any refills. When we finally flagged down another waitress because our waiter refused to look in our direction, she told us she'd get right on it. And she did. Turns out the waiter forgot we were his table and didn't even place our order yet. AN HOUR LATER. By the time we got out of there we weren't even able to attend our movie and just went home to bed :| read more

Been going to the Hanford, Chilis, off and on, since it opened. More off than on due to the same ol, same ol, experience I had tonight. Wife and I are online menu shopping. We see Chili's has some new items. Looked good. Figure it's been 2 years since we had been to this Chili's. Figured they might have new Manager, Server's, etc...We err on the side of caution. Order our food at 3:30pm for a 5pm pick-up. I get there. Nobody in the To-Go section. Good start. Server walks right up, finds my order, says she'll be right back. 3 more people arrive for their To-Go food. 20 minutes, server comes back with bag of food. Don't bother checking it due to other people waiting. Get to my truck. Check food. All there! This is a first. Only waited half hour longer for food after giving them an hour and a half placed order notice. Still, best experience I've ever had at To-Go. Look at bottom of receipt and see Wife ordered a gallon of Strawberry Lemonade. Knew it was too good to be true. Go back inside. All 3 people still waiting. Tell Server she forgot gallon of lemonade. She says, "Oh, that's right. Sorry. Be right back." 1 of the other customers makes a comment about how you should always check your food at this place, they always miss something. Another says she hadn't been there in months, but when she does, she has never waited less than a half hour after the pick-up time. Sometimes even an hour or longer. I tell them I hadn't been in 2 years, but this (to this point) was good for them. Server comes back and hands me a 32oz cup of lemonade. I tell her I ordered and paid for a gallon (just under 8 bucks). She has me show her my receipt, then goes and gets another 32oz lemonade. Tells me we are out of the gallons. Then says, "I didn't even know we carried gallons." She says this is all I can do for you. Now, I can stand there, get a refund, ask for the Manager (been there, done that on previous occasions) or give everyone else who had been sitting there for 20 minutes a break. I leave. Get home. Give Wife her lemonade and get a WTF! Tell her story. She calls Manager and tells her we hadn't been there for 2 years cause of crap like this, and will never go again. Wife does ask Manager if we could get the rest of our gallon or a full gallon? Manager tells Wife they don't even carry gallons of lemonade. Wife asks why do you list them online and charge people for gallons? Manager says nothing but does thank Wife for her complaint. Manager says she can't fix her crew if she don't know the problems. Says she's sorry we won't be coming again. Goodnight! My Wife and I were not looking for any kind of voucher from this place. They could give us $1000 in free food. We would never step foot in there again. I said that last time I was in the Hanford, Chilis. Anyone that knows Hanford/Lemoore, knows good restaurants are few and far between. The overall problem of this Chili's was of no concern to this Manager. I assume she figured since we would not be returning, why try and make it right, let alone give us what we paid for. At least 2 more 32oz cups of lemonade. Remember, this is the best experience I've ever had at this place! I've given this place the benefit of the doubt time and time again. Their having a bad night, week, month, year, new cook(s), new staff, etc... Waited 2 years and gave them another shot at my money. Hopefully I don't cave in 5-10 years and go again. Moral: don't tell the Manager your never going there again until you get all your food. Thank goodness the Hanford, Costco Food Court is only 2 weeks away! read more

I went to Chili's today with my 4 kids thinking its still early so they would not be busy. We went in around 1 pm and it was empty, thinking we would get food quickly with good service. But that wasnt the case. The hostess was nice and seated us, then our server got our drinks, then came back and got our order. However during the entire time while we were waiting for our food, she never came back to check on us and we needed refills on our drinks. When our food came, my kids were happy with their food but i had the Sirloin steak and it looked like it was fried in a pan and had so much seasoning that it almost made me puked. So I couldnt get our server (completely ignored us) so i started waving down other servers until one came. I told him that I couldnt eat the steak (took only one bite of it) cause it was awful and I wanted to swap it with a burger. So I had to wait again and by this time my kids are complaining because they are thirsty. Food finally came and I had to ask for refills. She got that and then when done I had to wait for her to come over so we could get a container to take out the leftovers. She never came, nor did I see her anywhere, so i took it upon myself to get it in the servers area. I had to ask a different server (who was obviously taking care of her customers, she had black hair that was braided, wish i got her name so i could ask for her next time so i wouldnt get stuck with the lady with the blonde hair) to get me the check. Other than this, i advise not to get the steak, they are not grilled for sure and are over seasoned and the server made my experience at Chili's a bad one. read more