Party of 10- hostess said it would be a 35 min wait to seat us at the same table. We asked to maybe be split up. She said it would be the same amount of time. So we decided to wait, and wait, and wait. Finally checked on our table. Apparently, she seated a young couple at the only 10 person table in the restaurant so now we were going to have to continue to wait until their date night was over. The manager lied and said they came in before us. Not true because we saw them walk by as we were sitting on the bench outside. Asked if we could purchase drinks at the bar while we waited. We were told that they don't do walk up orders. We were waiting on a table!!! Not a walk up order. Not one person apologized and our party left after an hour and 15 min. Who in their right mind sits 2 people at a 10 person table?? Guess they weren't interested in the money we were going to spend there. read more

Worst chilis ever! Order a drink and some food and soup. Never received my drink. Soup came out and I ate it still no drink. Burger came out and still no drink. I asked for water if that was easier and they brought water after I was done eating! I was not happy! Manager just came and said I'm sorry about that. We'll I'm sorry I travel to the area for work weekly and WILL not return to this chilis. I'll drive 20 mins to get better service. It was horrible! Don't waste your time! read more

Did an order to go from this location today and it was on point! Food was great and packaged very well. Curbside attendant greeted us and let us know when our food would be ready and then brought it to our car. She was very pleasant and helpful. Thanks Chili's Decatur! read more

Met the family on a Wednesday night ... restaurant was busy at 630 pm . We got the last seat in the house and our waiter was prompt with drinks and orders... we had great service through the whole meal and the buffalo chicken salad I ordered was really fresh and big ... all of the food was fresh !! restaurant was clean and staff was friendly ... you are still getting the chain made food from a chili's but it was a great experience !! read more

Nothing like getting raw food to make you loose your appetite. My mistake was not clarifying how I like my burger done. But I didn't expect this. read more

Chili's - American Near Me - Decatur, Texas

Food was okay. I ordered the Texas fries and those were good, but my buffalo chicken salad was not great. Service was slow, our waitress talked to other staff the majority of the time. We had empty glasses almost the entire meal. The restaurant was dirty- unbussed tables everywhere. I have never seen so many unbussed tables in my life, at noon. The place is a mess. Skip the place if you can. read more

Chili's - Texas fries - American Near Me - Decatur, Texas

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Some professional smokers in here. No shit man, these people are eating and smoking at the same time. The food is typical chilis. It's lunchtime, the place is full, the servers are overworked and the mood of the staff is stressed. There isn't a lot of food places to choose from if you're on a west Texas trek like I am. I'll try something different next time tho. read more

I love chili's but I ordered to go and tipped for curbside delivery. I got there and waited several minutes so I decided to go in. They finally helped me and just gave me my order and walked away. After I tipped!!! Won't be back to this one!! read more

You know what to expect when you go to chain restaurants. With that in mind, you must review based from that frame of reference. So, we had a great. Very good food & good service. read more

Chili's - American Near Me - Decatur, Texas

The food at this chilis has become increasingly poor with each visit. The waitstaff needs a kick in the rump. Seems they are more interested in joking around in the kitchen than taking care of their customers. And with the addition of the pads on the tables it gets even less personable. Last time I checked I didn't work there. I don't want to put in my own orders nor do I want to ring up my dinner. That's what I pay for. The last time I checked, when you go to a restaurant you are to be greeted and seated. Then you are greeted by your server and drink orders are taken. Drinks are served and apps or meals are ordered. Food comes and drinks are constantly refilled, and server checks if everyone is happy. Meal ends with server taking your payment and thanking you for your patronage. Not here. You walk in and get ( How many ) not hello. You get seated with ( your server will get to you shortly ) not enjoy your meal or experience. You get ( what can I do for you ) not hi I'm so and so and I'll be your server. Then you wait forever for your drinks and count your lucky stars if you get refilled. Food orders come slowly from the kitchen. No doubt because server did a few other things before putting your order in. Then when meal is over server points to terminal on table and pretty much says do it yourself. Not what I expect when I go to what's supposed to be an upscale restaurant. I have noticed managers change more than you change your socks at this chilis. That should tell you something. read more

We have been here time and time again. Service has gotten much worse with every visit. I understand everyone is having a staffing shortage but to leave a table without checking on them at all for more than 20 minutes. We could not locate our server at all after ordering the dessert our meal came with and 20+ minutes later someone else showed up with it. By this time we just needed our check and to pay so we could go. read more

I miss the Chili's of the 80's. Went here sat because my mother in law wanted chili. Once we ordered, it took 30 min for our food to arrive (it was between 5-6pm so not that busy) my oldtimer w/cheese came out with no cheese and cold fries-sent it back. The chili came out with cheese (asked for none) waiter started out ok, but was not around much later. The other 2 orders were fine. Not awful, but not great either. read more

French fries were cold and the beams on the fajitas were only warm. Every thing else was good

Went to Chili's with wife and two sisters. The service was good and the waitress prompt. When we went to pay she helped me pay for mine and my wife's meal with card. My two sisters paid cash for theirs. We got up and left and while walking to our car two employees came up to me and said that I was walking out on our bill. I told them what we did and they told me to come back into the restaurant with them. To make a long story short they didn't even ask the waitress if we paid and there I stood looking like I skipped out on my bill in a packed house. To say the least was very embarrassed for everyone looking at me for skipping my bill. We got the waitress that waited on us to come over and she cleared it all up. I would believe you would ask the waitress first before embarrassing a customer in front of a packed house. Not a way to treat a customer!!!!! read more

My husband and I always go to this Chili's as it's the closest to our home, but last week was the last time. We walked in and weren't greeted by any of the waiters. They walked by us and didn't say anything. After waiting for about 5 minutes we decided to seat ourselves at the bar. The bartender was the rudest man ever. I don't even know his name he never introduced himself. He ignored us multiple times when we asked for straws and our drinks. read more

They have great food I am never disappointed! And great service too! My favorite is the Ribeye steak! My husband loves the shrimp tacos. read more

I've visited this location a few times and while I love Chili's Bottomless Express Lunch, I need to just get the clue that this location is NOT good at providing the express part of the meal. It took a half hour just to get refills on my salad and soup, mostly because it seems our waitress had more interest in playing with a baby at the table next to us than checking on our table. The food was good, but I had to leave to get to work way before I felt like I got my money's worth. read more

I don't know why this restaurant deserves so many bad reviews on here. I mean c'mon guys, the staff was so nice, and always asked if I needed anything. The food was great. I got Margarita Chicken. Great restaurant overall! read more

Service very bad very slow place not even full ask another server for something, ok I will get it then never come back very disappointed.

It took forever to get our meal. When we finally got our meals the Restaurant was so cold, it made my meal cold faster than I could eat it.

If you want to have a nice date with your girlfriend go to the bar. Otherwise you'll be subjected to all the terrible parents in the area who don't know how to be good ones. What that means is you'll have kids bouncing up and down on their seats and because the center Furniture is so bad it bounces your chair up and down and you'll end up in a fight with some of the local color parents who don't want to hear that their kid is a brat. Or like tonight you'll have some brat using her plate for a drum beating the hell out of it with her silverware and the terrible mother sitting across from her on her phone oblivious to the fact her kid is ruining the evening for everyone else. We got up and moved and the horrible mother followed us bitching at me because her excuse was her daughter was supposedly deaf although she heard my exclamation clearly, which apparently means it's okay for her to ruin everyone else's evening because the mother is a pathetic excuse for one and doesn't know how to be a proper mother. Parents don't train their kids how to behave in public properly anymore and it's sad. It's the restaurants responsibility to tell them the child needs to behave or they will be asked to leave and Chili's doesn't do this unfortunately so we won't be going back anytime soon. Nothing but conflict because of all the poor parenting from today's generation. If I had behaved like that when I was a kid my parents would have sent me to bed without dinner or I would have gotten a a whipping which is what a bunch of these kids need. Go elsewhere if you want to have a nice evening where you can not be harassed by brats because this place has turned into McDonald's with a playground. Oh yeah the food is good but not worth the risk. read more

Traveling through Decatur, lots of fast food on the highway...we decided on this chain...very surprised this Chili's has a smoking section in the bar area, same area you have to walk through to go to the restrooms, surprisingly nasty...food is typical Chili's...service decent..too many flies hovering, and tables too close together... read more

I'd give no stars if I could! Ate there last night and got there "Alex Burger" it's a local menu item, as suggested, brought on by there local chef, "alex" anyway, it was poorly put together, and looked somewhat displeasing to the eye, it tasted ok, but with no class! Poorly put together, some ingredients didn't make it to the burger! A bad over sight for a burger they pride there chef on! Also, I left a 1.00 tip for my waitress l, my daughters suffered through there meal without a refilled drink to consume during the main course. Another child dropped their fork on the floor and she said, "let me get you another" that fork never came! Kinda hard to eat a chicken fried steak without a fork! Then I tasted the chicken fry and wow, . Horrible! Thank God the beer was cold! read more

Always enjoy the Salmon and rice. Friendly staff. The smoking section is not a good thing because you smell it in the nonsmoking areas.

The bartender was too busy socializing with the other workers and on his phone not to mention he kept leaving the bar & ignoring myself and my company as we were awaiting to order food. Not my first time here and I've never had bad service here at this establishment until today for lunch & at one time I enjoyed my time here but the bartender made it very unpleasant. read more

Very small location. The food has become so awful. I hate the tablets on the table. While they are convenient they are disgusting to touch. The waitstaff is still helpful though. read more

i just drove 30 minutes to come here to find out they are closed and the website and facebook say nothing about it, this is ridiculous do better. read more

When 1/3 of the seating in your restaurant is in the smoking section and you have to pass through a cloud of fog to go to the restroom, you should expect a one star review. When the manager decides to change this ridiculous smoking policy, we will go eat there again and I'll revise my review. Until then, one star. read more

I heard about this little down home place from a rusty ol' cowfellah outside a 7-11, just like mom used to make. We drove on down and decided to check this little ditty out. We were instantly greeted by a big red chili sign, and I knew we were about to indulge in a culinary experience. Right as we walked in we were greeted by a charming young man, dressed all in black and with a spry attitude and a desire to impress! We sat at the bar and were delighted to learn that at 10PM on Sundays you can get a special signature cocktail called a "Classic Margarita" for only $4! I ordered mine with salt and knew I had a winner! Their menu beheld numerous culinary masterpieces such as the "Fried Cheese" and "Cheesy Potato Skins." Not wanting to ruin my figure, I decided to stick with only 4 margaritas. I can't wait to tell all of my friends about this wonderful mom & pop eatery! read more

Dear Chili's Decatur, PLEASE WASH YOUR SILVERWARE! About half of the silverware on the table was dirty and when we requested clean silverware, we just got more dirty ones. Food was fine, but you still need something clean to eat it with. Disgusting! read more

Typical chili's. Had bad service the day we were there, but the food was average for chili's.

Absolutely terrible experience. We frequent this restaurant ALOT. Over the past couple of years, it has went down hill. They currently still have a "few" good servers. The person as the seating host was not ready for that position. After arriving at the location we had 7 total people. The store was a little under half full. Were told that 20+ min wait time. Asked about splitting us up into 2 groups at different tables, and the response was that is "too difficult". Asked about seating in the bar booths that were empty, told that section was closed. They seated 7 parties before us, most of which just walked in without being on said list. Finally after asking for a manager, he seated us immediately. To make things worse, as soon as we were seated, the host seated guests at the bar area booths that were supposedly closed. This person's attitude was terrible, and should not reflect a company like this. There were several other issues, but I am out of space to comment here. read more

Zero but I had to give a rating...first off train your manager what customer service is. When a customer is trying to pay you and you refuse to help and made us wait another 5 mins I think that's an issue. He also needs to treat others with respect...such a disappointment...sadly not many choices to eat at in Decatur but if I were you pass...just because it's a name brand restaurant doesn't mean it will be good... read more

We had really good service. It was packed when we were there. We got our drinks and food fast. Best Chili's we've had. Food was hot and drinks were cold. read more

Love their food . Good cocktail and good food . Services is alwAy good . They always welcome our family thanks

Love Chilis and their lunch combos. Always a good experience

Service was great and the staff were all very friendly and helpful. To start, I was able to grab a seat at the bar, order a drink and some food pretty quickly. After I got an appetizer I began to smell smoke. I figured the guy next to my just came in from smoking outside. Then I started to see smoke. A group who finished eating all began to light up. I travel the country and have not been to a place that serves food that allows smoking. After losing my appetite and feeling sick I closed my check and left. Most horrible dining experience in years. read more

I begin the evening by putting six sweet and low packets under the leg of the table so it was not like a seesaw . Then Ordered the smoked wings to start. They come out and they look like naked wings. The second she put it down I said those do not look smoked so she takes it back. The manager comes over and says the entire batch did not get smoked. They pulled it off of the smoker too soon. So I will comp them for you. How benevolent of you. No broccoli so I had to pay an up charge for asparagus. Husbands fries were so ridiculously cold that when I handed one to the server even she understood they had been sitting out for a while. She asked if you wanted new fries and he said no don't worry about it it's too late but we got new fries anyway which we did not want . his first beer was not the correct beer and he didn't like it but he drank it but of course God forbid they not charge him for that even though the bartender admitted to making a mistake . The entire experience was terrible, The kitchen absolutely sucked tonight, yet because I used to wait tables in college I still wanted to tip the server because she did not screw up that much. I had a $10 coupon and my ticket was $60 which means I should tip on 70. The little kiosk machine said that to being $14 was only tipping 17%. That's new math. For the first time in my 54 years I actually said you know you really need to give me a dessert for this one. It was that bad. And it had to go to the manager to get approved. Shaking my head. $70 for two glasses of wine and two beers steak with asparagus and an egg and a burger and the cauliflower appetizer. I'm not sure I'll be back read more

Expectations are already low because it's Chilis this location still manages to disappoint. Parking sucks. Service is always slow no matter how busy they are. read more

VERY Unhappy with our visit tonight. We live out of town, but the rest of our family lives near by. We rarely get to have meals together and we decided to go to Chili's for dinner. I called the store earlier this morning and asked if it would be a problem to be seated because there were 7 of us. I didn't know if there were any restrictions with COVID-19. I was assured that they had tables large enough to seat us and it wouldn't be a problem. I called and had our name added to the list for a party of 7. When we arrived we were told they were waiting on two tables so they could put them together. They called our name and had us sitting at completely different tables. The lady who was working the front decided to get an attitude when we told her that we had called earlier in the morning and was told we would be seated together. She proceeded to tell me "I don't work mornings and they told you wrong. I am here to fix things and that's what I'm doing. Now here are the two tables for your party to sit at." They weren't even close enough together that we could speak. Had they asked us when I called to put our names on the list or when she had come out to tell us they were waiting for tables, if it was okay for us to be split up, we would not have eaten there. I gave two stars because the food was good and the server was great. However, your hosting staff needs some work. I won't be back anytime soon because she ruined our family dinner. read more