The place looks old & not taken care of.I ordered Fajitas and the sides were cold . I asked for hotter ones and they brought the same cold set. I told manager and she said sorry I will check by than I could not eat and they only took a percentage off instead of whole plate. It was all disqusting and will not return!!!! read more

Went to Chilis for a date with my boyfriend. it was fairly slow and took 10 minutes for someone to even ask us for our drinks. Our waiter was not friendly at all and kind of awkward. We ordered 2 steaks medium rare, however mine came back perfect and my boyfriends came out totally rare, the more He got to the middle it was cold and looked like only the outside had been cooked. He didnt want to mention anything but you could tell he was not enjoying it so i asked a waiter ( who wasnt our waiter but ended up taking care of us more than the girl who was assigned to us) he said he would taje the steak back for us. After waiting for the steak the manager brought it back and rudly ask my boyfriend if he was going to cut it for her to see. she sounded annoyed and almost like it was our fault the steak was not cooked properly. she was not friendly at all. We felt embarrassed and quickly got out desert. And left read more

Chili's - Tex-Mex Near Me - Cypress, California

Went to the Cypress location with wife and friends, we had so many snacks and drinks before at our house that I wasn't too hungry so I thought a bowl of "Chili" at Chili's would be good, what the hell? this is the worst chili I've ever had, it was a ground bowl of muck, if there was meat in it I couldn't find it, Ive never been impressed with their menu as nearly everything leans towards non-healthy, (meaning food for fattys). I like french fries as much as anyone but not on a Saturday night. Lucky they got 2 stars. read more

If you're hungry and in need of a well prepared chain meal, this location is just right. My self and a few other service members had our lunch here and we were treated with respect and care. Multiple parties checked on us as we ate and our food order was timely. We appreciated the quality of service as well as the food. Thanks for making this an enjoyable experience. read more

We go here often! More then I would like to admit! First off let me tell you from my past and now experience. It was great dealing with the staff, I never have any real issues. However, just like any restaurant, they show the games on tv. Well on this particular day, there was a soccer game not showing and a family just showed up and the "Man" who had called in to make sure it was showing, was just flat out RUDE to everyone and their mama! My food came out great, but I hate dining somewhere, where all you hear is complaints. The manager apologized over and over, and this "Man" just made the biggest scene EVER! Over all, we always do the 2 for 22 and my kids stick with Mac and Cheese! Service is great and pretty prompt. Will dine there again! read more

Chili's - Tex-Mex Near Me - Cypress, California

Service was fine but the food was terrible. Soggy oil filled chicken tenders, I literally squeezed it while wrapped in a napkin and my hands was still covered in oil. The Santa fe spring rolls were soggy as well and the sliders were over cooked/ dry. This places needs some QC in the chicken cause someone is not doing their job correctly. read more

My visit was good. No wait to get a table. Nothing bad about the service. The Food i ordered was good. The only thing that was bad was the free chips and salsa when you join their rewards program... the salsa is mediocre but the chips though.... so the top layer of chips were whole pieces then underneath that was all broken down crumbled chips. I ordered the Honey chipotle crispers and waffles. Super sweet but not bad at all. In recommend sharing it with the party. Other than that everything else was okay. read more

Chili's - Honey chipotle crispers and waffles. If you're looking for something super sweet this is it. 9/10 - Tex-Mex Near Me - Cypress, California

Came to Chili's for happy hour and was greeted by the great host (didn't get her name , she has black hair). Sabrina our server was so kind and attentive , any questions with the menu were answered and she gave great suggestions. We will definitely be back to chilli's for the great service we received and great food. read more

Not again!!! Thought I would give them one more try, since I had a gift certificate. Big mistake. Should have used the Macaroni Grill choice on the gift card. Ordered the simple sirloin steak. After a lengthy wait for food, after asking for steak sauce, I was informed that oh, we just ran out. Unfortunately, I don't eat steak without steak sauce. I was told they would look for some. They never came back. 20 minutes later I asked for a manager. Was told they ran out yesterday. All I ask is to let me know before I order the steak. Now my partner is done eating and I am still hungry. Guess I go elsewhere now. read more

Right now I'm on a business trip and since this restaurant is literally in front of the hotel door. Food is good, I mean, tasty and all, but thenpkace itself is a mess, short staff, they took like forever to find you a table, the restrooms (well I only use the women's) is a disaster, like few hours at leats of toilet paper even in the floor, also the booths and the chair in a very poor condition. One thing I did notice it is that there were a lit of people in the kitchen..servers, cooks and all, like 3 serves outside almost killing themselves to serve everyone and a whole army inside. So I stop using booths or tables and I'm using the bar, the 2 bartender tha i encountered..super friendly and fast. read more

So basically me and my girlfriend came for lunch and upon arrival there was a note on the door that said they were taking to go orders only for dinner shift. But nonetheless i could see through the window that there was at least 12 tables with people sitting and eating inside and it was only 2 pm. So I tried to enter but the doors were locked, luckily a customer that just got done eating was exiting so we came in and I was greeted by an angry rude man named "james" who told me I couldnt eat and made me leave. I asked why there were so many people inside eating at the tables if they weren't open for dine in and he just gave me a pissed off look, he then made me leave and closed the door behind me while saying you should read the note we left on the door. (Which by the way was some unofficial hand written note with no chilis logo or anything on it. Wasnt even typed and printed out) Seriously some of the worst and rude service I've ever received. I will never return to this location again and I recommend you all to go to another location as well. This guy was a total prick and I hope someone from chilis sees thos or responds to my review..... Is it normal for the "chilis team" to just decide who's allowed to come in and eat and who's not using hand written notes and bad attitudes torwards guests? read more

Chili's - An unofficial handwritten excuse as to why we couldnt eat at the restraunt - Tex-Mex Near Me - Cypress, California

Just left. Food was cold. Order the chicken fajitas and plate was sizzling, but the beans, rice and chicken were cold like they came out of a fridge. Veggies were the only thing warm. Our waiter Sawyer was very nice and professional. Quickly brought me another plate. Everything taste like it was microwave. Rice tasted different and old. Chicken was over charred and crispy. I took 2 bites of it and left. Idk how that food was allowed to leave the kitchen. I regrettably paid and left a tip. Food was terrible. Wished I would've talked to a manager. My family and I won't be back. Table 41/4 I think. Plan on calling the manager very soon. That was completely unacceptable. At 8:35pm 4/15 read more

Chili's is a great place to done with friends and family. They have a good variety of appetizers, main courses and few desserts. We loved their egg rolls and filings so much that we placed another order of it.. lol. Really delicious chicken and shrimp fajitas too ! Good place for drinks and games ! Enjoy! read more

Very disappointed after waiting about 45 min to be seated, we still waited about 15 min before anyone came to take a drink order ~ food came out a few people at a time ~ we did have a party of 8 ~ however I don't believe this is an excuse ~ some food came to our table that I'm sure was meant for a different table ~ the food server expressed that our waitress always make mistakes very unprofessional ~ manager came to the table yet never apologize ~ my pasta was served cold with frozen chicken ~ we requested a box and desert ~that is took forever so we end up getting our own Togo box~ we are waiting for the bill we arrived at 5:40 it is now 8:35~ finally desert showed up by the manager Desiree who than said she was sorry and had discounted somethings for us on our bill we are still waiting. Not sure if this place is equipped to handle more then a party of 4 Quality of food is poor due to not coming out timely ~ over cooked ~ undercook Not sure what was going on this day ~ however definitely not a place I would visit again and definitely would not recommend anyone. read more

Came with a friend for Tuesday night dinner. It was late so it wasn't busy at all. Nick was a great waiter, very attentive and friendly.

According to my calculations... it's 3 minutes, 3 sips, or 3 bits until you go to the table! And that did not indeed happen! My wife wanted a skillet cookie chocolate chip and she didn't get it at all while serving us appetizers LAST!! To add on, our food was UNDERCOOKED with BRIGHT pink in the center of our hamburgers! When we tried to get a new one, they NEVER gave a new one, same with the dessert my lovely wife wanted! After that, we tried to get dessert and we got NOTHING and even got KICKED OUT for waiting too long for our food with terrible customer service while they yelled at us! I would give it ZERO STARS if I could. NEVER COMING EVER AGAIN!!!‍ read more

We want to thank Chili's for a GREAT MEAL. My sister and I went last night (Wednesday). We ordered the ribs (again). That is our favorite meal. Always HOT AND DELICIOUS. And, the staff was great. JENNIFER and JEFFERSON "work very hard". read more

We come here a lot. It's usually a great experience. I'm assuming that they are short staffed today, at least I hope that's the reason. This was the absolute worst service I've ever had at a Chili's. My food wasn't good, but everyone else at the table said it was great. So step it up guys! This is the only chain we ever eat at, and we love it. If you don't have enough servers, seat less tables. read more

I went there with my friends and we had the rudest waiter! He started out very nice but when we said we were ready for our bill he was terrible! We will not be going back! Too bad they lost their best waiter Scott! He had a large following,,, this place will never be the same. read more

Busy night for Chilis staff, they were short staffed tonight. Our server Jay , tall thin guy with black puffed up hair was a delight . Very friendly with a positive attitude, made our experience a good one . We went to eat dinner after a good time of bowling. Celebrating my sons bday . Jay went above and beyond making a special treat for the bday boy. Thank you Jay , for giving us at table 65/1 a great experience . Will definitely come back to this location . read more

I usually order to go orders from this location but this will definitely be the last time, I got home and opened my order and there it was...mold on the sliders read more

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Disappointing portions. Had to go back and complain to the manager. Menu said portions good for 6 to 8 people. read more

Chili's - Meat platter supposed to be for 6 to 8 people - Tex-Mex Near Me - Cypress, California

It's been a while since we've eaten at chili's but glad we gave this location a try! We ordered the ribeye, bbq ribs and apologized trio. The ribeye was perfect and tender and the ribs were delish! Staff was Freind and service was quick! read more

Their fajitas are amazing and their drinks are fairly good. But most of the rest of the menu isn't quite the best so for that reason I feel three stars is Adequate read more

Legit they need to hire more people this is the 3rd time I came & im waiting for my order after doing a curbside pick up ... not only am I ordering ahead for soup & a molten cake but I paid ahead ... based on previous reviews I would go somewhere else ... not I' wasted my whole break at chillis waiting on an order I already pre ordered & paid for .. mind you no one even in the lobby how are you all in the back ... now I just sat down look at this soup , I have a video of how they're were no employees but it won't upload I'm so disappointed it's my fault for giving this location 2 more chances read more

Chili's - Enchilada soup smh - Tex-Mex Near Me - Cypress, California

I came here in hopes to have a nice meal with my family but unfortunately that hope was ruined. One of the workers here, Desiree, gave us an unsettling attitude that I have been noticing with all these young people. She seemed distracted and when we had received our food it was cold... It was just very unfriendly and made us feel unwelcome. I am not sure if I'll be visiting again. read more

The service was HORRIBLE. And the manager was so rude. We literally didn't get our food. The Workers was get done with us quickly like they had a huge problem with us. We never had this problem before at a Chili's place. read more

Chili's is so so, it used to be very good. The quality of the food has gone down a lot since I was younger. The queso is not the same. They have amazing chips though. read more

Food is mediocre. Service was fairly quick and had good conversation with the bartender.

Came to This Chills for the first time amazing service by Nicholas food came out very quick will for sure be back thank you Nick for making this a great experience read more

Today my family and I made a reservation for 8 people were told it was gonna be a 45 minute wait and we would be sitting together. Upon our arrival we were told we needed to be split into 2 tables, When the hostess made it clear he could sit us together due to policy, I was frustrated being that this wasn't what was initially told to me at the beginning, my children were hugry so we sat down, Our waiter Jay noticed my frustration and began to make our night better, he joked around, laughed with us and assured our ordered were perfect. I have 3 kids and he was very good with them made them laugh, stopped to chat whenever the kids called him. Even changed the TV for them. Overall I would say this has been the best display of customer service. read more

Hubby and I recently visited Chili's, it was a mistake. I ordered the Buffalo chicken Salad. It was nothing to write home about. Bagged lettuce and hardly any dressing. Hubby's burger was way to rare to eat. We won't be back and to top it off the place wasn't the cleanliness.. read more

We went to celebrate my Dad's 76th birthday yesterday, so it was definitely a special occasion BUT what we will remember more is the SERVICE JAY gave us. This man is the definition of CUSTOMER SERVICE!! He made our occasion that much more special and treated us all with a really good time. I live in the I.E. and always go to Applebee's but now thanks to Jay, I will be going to Chili's!! read more

Customer service was great at this Chili's!. It was super busy and you could tell they we're under staffed. But that didn't stop the great customer service. The host and our waitress were awesome! Isabell and Deric!. And even the manager James was helping out!. And the food was yummy,, well worth the wait!!:) read more

Disappointed! Took my 91 year old grandma tonight to celebrate her birthday. Told at least 3 workers that it was her birthday today! And tables all around us had the crew come out and sing. But they did not do it for her! All she wanted to do was go to chilis and celebrate. Disappointed read more

I have been coming to my neighborhood Chilis for years. There have been days where not everything was great, but still keep coming because the good usually outweighed the bad. I also understand due to food and staffing shortages, service is susceptible to flaws. However, today was a completely unexpected disappointing visit. I placed an order for a curbside ToGo pick up. We had ordered two salads, same salad, Quesadilla Explosion, but with different toppings. But neither dressings we're included either on the salad or on the side. We also ordered soup, Chicken Enchilada and Baked Potato, which were both extremely thin and watered down. The potatoes were still almost completely uncooked and hard still. And we also ordered chips and salsa, but the bag of chips had a fly in it. All the way at the very bottom.... The only substantial part of our meal today was the overcooked Quesadillas, that were basically cooked like chips, but still edible. It's sad when you spend a decent amount of money on lunch and get this quality of food. Don't know if I'll be placing any ToGo orders in the future or if at all. read more

My children and me decided to try this chili's since we were staying at the Hyatt next door . Probably the worst service I've had gotten from the second Chili's the food was okay but not excellent I waited 30 min just for my sons soda get refilled and 20 min to get the servers attention because I wanted to ordered desert to go . read more

Chili's - Tex-Mex Near Me - Cypress, California

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My wife, son, and I love this place. It's not the fanciest or the most incredible food but it's consistently delicious and pleasant. Today was no exception; our food was great, prompt, and precisely what we ordered. The problem was Tracy, our waitress. Most of the things we asked for were from a hostess and a food runner because Tracy had an awful attitude from the moment we were sat down. We were interrupted often while ordering, she missed several things prompting us to repeat after she read back our order, and she shot us many judgemental glances. It was a remarkably uncomfortable experience. She served us just fine but she seemed in a terrible mood for the evening and it was taken out on us. There is no doubt we will come back to this place, but there is also no doubt that we will ask for a different server if she's here. read more

I have been here once during my work lunch break, and it was so-so. It takes forever to get someone's attention here. It is a bit busy during lunch hours, but there is too much going on for the servers to be able to focus. As others mentioned: they employees are friendly, but expect a lot of waiting. Expect a wait to be seated, a wait to get your drinks, a wait to order, a wait to get your food, and a wait to ask any other questions. It is really unfortunate that this location receives a low rating, but you could really experience something better elsewhere. read more

Great place but sitting at bar we are subjected to boom box from kitchen way too loud. Should have better awareness of customer experience.