I received a "free appetizer" reward, so that is why I decided to eat at Chilis in the first place. I ordered curbside pickup and when I arrived and parked in the designated space, no one ever brought my order out. I was forced to go inside, where I was then told they were out of an item I ordered. I substituted with something I didn't really want and I was not satisfied with the service or the meal. Everytime I try to give this location a chance, instances like this remind me that my money is better spent elsewhere. Eat here at your own risk. read more

Worse restaurant I've ever been to. Never going again. I received horrible service from my waiter. My food was cold children food was cold.

My son and I decided to have Chili's for lunch so I ordered online and headed out for a pickup. When I arrived, I went to "to-go" for a pick up but no one came out to my truck so I decided to go in to get it. Walked in and went to the pick to grab my to go and she did not see my order. So, I had to show her my confirmation on my phone and she proceeded to check on it with the kitchen. After a few minutes, she came out and said they are preparing it now however they still didn't see it. I did appreciate them for getting right on it. We ordered Cajun chicken pasta and chicken bacon quesadillas with tortilla chicken soup. My son was very pleased with his lunch and I had to add a little more cajun and alfredo sauce. It was reasonable priced and the usual lunch portion. We will return for lunch again!! read more

Chili's - Cajun chicken pasta Bacon chicken quesadillas with chicken tortilla soup. - American Near Me - Atlanta, Georgia

Waited over an hour to be sat for a party of two the host was illiterate and obviously needs training.l. Totally skipped us and that makes the dining experience worse read more

Seated quickly, staff friendly, service quick. Food? Not so much. Burger bite meat burnt, crispers overcooked, southwest egg rolls were great. Only one sauce came w/ Triple Dipper (used to get three), had to ask for Honey Mustard. Empty glasses stayed empty. No interest on asking if we'd like refills. Server was pleasant but not at all attentive. read more

Chili's - American Near Me - Atlanta, Georgia

salsa was just watered down sauce it dripped clear. ranch was wattered down as well. had to ask for silverware. the chicken in the chicken quesadillas was white (undercooked) and we waited 1 hr for our table (party of 2). server forgot about us and our food took 30 mins to come out. read more

They made us wait for 30 minutes to be seated only to find out from our waitress that they were, basically, out of everything. No Coke products, no mashed potatoes, no chips, no steaks, no boneless bites........The waitress was embarrassed that she had been having to read off this list to customers all day. It would have been nice to know before waiting 30 minutes for a table. read more

Food could be better. Waitress service was nice. But overall I just didn't like me experience.

The service was great. We received lots of attention from our server Maya ("as in Angelou") who explained the degrees of hotness for every dish we inquired about. Ask for her or Kennedy, who refilled our chips. The chips were on point - thin, hot and crispy! My Margarita Chicken didn't look like the picture on the menu, but it was delicious. The plain chicken crispers weren't really seasoned (perfect if you are on a low salt diet), but were cooked well and tasted good with dipping sauce. We had stopped going to Chili's, but a gift card made us return. Glad we did! We'll be back! read more

See all

Checked in with a party of 5 2/15/25 at 4:25 and was told it would be a 30min wait. We were seated an hour later at a 4 person booth and requested to be moved to a larger table. We ordered drinks and our meals immediately once we were seated. Other parties, who were seated after us received their food before us. Our food did not arrive until 6:30pm, was cold, and one meal we ordered wasn't even on the ticket. I spoke with a female manager to let her know how poor the service was and she offered free dessert. We declined, got to go boxes for what we had and left. 100% do not recommend. read more

Service was horrible. Went the bar & the bartender never said one word to us. I spoke to him 1st & he said I was ready to speak to you yet. So he still did not speak & turned his back & came back later & said "Now I'm ready to speak". No one should be treated like that in an establishment that you're patronizing. Needless to say we left & will probably never come!. read more

This Chili's is in a great location. The airport is about 5 minutes north of it. I ordered The Cajun Chicken Pasta. The pasta was good, however the chicken was dried out. I guess the cook left it in the microwave too long. It was like some Thanksgiving food that you take home from one of your relatives house and warm it up and leave it in too long. It was just down right tough. Other then that, I probably would have gave more stars. The lady at the to go counter was nice and she appreciated the tip I gave her. She told me about the 3 for 10.99 special they had going on. I decided to take that offer, so I ordered the Cajun chicken pasta, a sprite and potato soup. I make YouTube videos, so you can find me on YouTube @toniatlga read more

Chili's - I ate all the pasta but in the photo is the chicken that was too tough to eat. #Cajun Pasta - American Near Me - Atlanta, Georgia

If I could leave zero stars I would! First of all; the food NASTY! Customer service TERRIBLE. Also, they were short staffed of course & I now see why. I wouldn't wanna work there either. we saw our waitress all of two times & that was when she took our drink & food order. My food was nasty so I tried to send it back but they talking bout I still had to pay for it. LOL please play with someone else! Then the ugly dyke manager threatened us with security & took my pic (I hope it was cute). Then gone say I can never come back, NO WORRIES. I'll never be back. Only person with some common sense & manners is the sweet little hostess, I hope she gets away from there soon. She's too good for them! But I hope that manager has a terrible week & fyi I paid for my meal just subtracted them nasty fajitas. They wasn't getting a dollar more out of me. I shouldn't have left anything at all tbh! I did them a service. read more

If I could give this place zero stars I would do so without a doubt. Door Dash had a promo in conjunction with Chilis giving out a free Old Timers Burger. I never am able to get anything free so I was geeked when this deal actually worked. I ordered the burger well done with lettuce and onion on the burger and mayo and pickles on the side. The burger was well done however under it was maybe 2 strings of lettuce and one ring of onion. Really Chilis? Is this how we doing it? Are you doing this just because it was free? This is a disgrace. I also ordered a salad. It had brown lettuce throughout the salad. Not edible and I had to throw it away. I wouldn't recommend this restaurant to my enemy. read more

See all

don't come here if you're looking for good service. i walked in with my family (party of 8). The host, guy with glasses, told us they could only accept parties of 5 (not sure how that works when the restaurant was basically empty) so we asked if we could just sit 4 and 4. He said no and walked away. Very unprofessional... not demure at all!! read more

The host tonight (dude with glasses) Told us he could not do a party over 5 people (we were a party of 8) I said could he do 4 and 4 he said no when there was literally a WHOLE bunch of empty tables, he said sorry turned around and walked away. read more

There is always a long wait here every time that I have been. I was only there this time because friends wanted to go. I don't think they have enough employees. The service was ok. My friend didn't enjoy the service at all. But I think my server was ok she did the best she could in my opinion under the circumstance. read more

After reading the reviews, I decided to still give this place a try. It was a Friday dinner date with my 2 yo son. My go-to restaurants had extremely large wait times because it was graduation night and Mother's Day weekend. The reviews said that they're often out of items, so I asked the hostess if they were out of anything. She said no and that they had everything. The place was empty and there was still a 25 minute wait. When I finally got to my seat, I asked the waitress why they were closing early and she said they were out of a lot of stuff. The diners behind me were complaining that they waited too long for their food and they needed to go. I ordered apple juice for my 2 yo. The waitress brought a bottle of apple juice, no straw or cup. No utensils. No water. My son ordered broccoli and fries. I ordered fajitas. For the most part they were good. They need to do better. They need a complete overhaul of staff and management. read more

if i could give this place 0 stars i would , placed my order online AND paid online 2 hours before the time i suggested for pickup . Of course order was ready until nearly an hour after the time i selected and the order was missing items . Luckily i check my order before leaving to discover missing items and all employees could say was " we don't have it" . Steak was burned to. a crisp i tried to drown in steak sauce to masks the charred taste and it was impossible . Asked manager for a refund and was told because the meal was prepaid they can't issue me a refund and to call the 1800 number . Of course the number refereed me to an email which i have yet to hear back from . Don't waste your time just go to fridays next door read more

I haven't been here in 2 years due to their service issues. However; I wanted the honey chipotle strips. No problem with the curbside this time. Order was correct with them forgetting my extra sauce. My dessert was complete with all the toppings. I will return just to see if was just a lucky day. read more

Coming from out of town. This restaurant service SUCKS! I sat at the bar and didn't even get water....

Got a to go order. Service was fast and food was good. The food runner was nice and they responded well with the app readiness. Will order to go again. read more

The manager Whitney here is phenomenal!! I waited a long time and the manager kept checking in on me in the waiting area and at my table! My food was hot and fresh and great!! I came here for some ME time and this restaurant was the perfect place to do so! I'm willing to start coming here at least once a week just for the service! It's hard to find great customer service like this!! Thank you!! read more

The service was horrible we had to wait an hour to be seated when we got seated our drinks were forgotten we didn't get our drinks we were done eating and then after that the waiter had our order wrong going to receipt waited 30 minutes for him to come back so he can fix that never again I stayed only because my daughter wanted to go there it was the first time eating there I wish she had a better experience read more

Never in my life have I took time out of my day to write a review let alone a bad review .. With that being said I wish I could give them zero stars . Despite reading bad reviews before entering I still went against my better judgement and gave them a shot and to no surprise at all it was definitely as bad as the reviews stated !! Was seating immediately and ordered not even two full minutes later my complete order was brought out appetizer and entree within seconds of each other as if they had been sitting from someone else's order , when I asked my waiter to make them fresh because the fries weren't hot they proceeded to send the same order back out twice and made new fries lol .. I then asked for more honey chipotle sauce for the crispers and they said they were all out for the night ! The waiter had an attitude once I asked for fresh food and became rude before I eventually asked for the check . Always follow your first mind .. do not spend your money here , it was a complete waste of time and money ! read more

Upon arriving and being seated, I was extremely skeptical of dining in but, you could see how the social distancing was put into place. They had tables marked off with tape to let ppl know that no one could sit at those tables which was a good thing. After we were seated, it took a while before the waiter came. We had to ask for assistance which is the only reason why I rated this review 4 stars. But after our waiter was assigned, the service took a turn for the best. Our waiter was polite, fun, and attentive. He truly made our time there enjoyable. All employees had on masks which also made me feel better as well, especially with this COVID situation. The food was hot, delicious, and within a reasonable amount of time was delivered. The bartender made us drinks and he even came to the table and joked around with us. Needless to say, it was a great time. I will definitely be going back. read more

Could improve service. A guy server was physically irritated/bothered when asked basic service questions and concerns. After the server partially explained how to pay our tab on the device, he got visibly annoyed with me for misunderstanding him. Very unnecessary and uncomfortable reaction. Needs corporate training assistance with working well under pressure. read more

Went in on a Thursday evening for dinner and the bar was closed, one server and one cook, and a two hour wait for a table for two in a pretty empty restaurant. All the red flags were triggered. Of course we went elsewhere. read more

I came 03/02/2025 at around 5:30, I was told it was going to be a 35 minute wait which I didn't have a problem with. We were sat approximately 45 minutes later. The server was okay , she explained they was out of the burger bites, mozzarella sticks and Mac n cheese, we came for the triple dipper and those items were basically what I wanted so I had to change to the ultimate pasta. I ordered my 3 children kids meals with lemonade the server charged us for 3 adult lemonade stating that she thought that I wanted them to have the big lemonade but the kids menu clearly said that the kids meals was served with an entree, side and a drink so I don't know how she figured that. So anyways the kids meals come out along with my pasta and my boyfriend's sizzling trio. My pasta was ICE COLD! It tasted like they didn't even cook it. (My kid's food and boyfriend food was hot) I sent the food back and just requested a shrimp pasta instead which she still try to charge me for the ultimate pasta (shrimp pasta 16.99 , ultimate pasta 20.99) the second time it came out it still was cold, I just packed it up in a Togo box and decided to leave since my whole family had already ate,she did not seem knowledgeable at all of anything. We had dirty glasses we switched to plastic cups and I'm pretty sure they just poured the water from the dirty glass into the plastic cup because the water taste like it came from the sink. I never complain and I know from experience being a server is overwhelming sometimes so I was very nice to her and tipped her 15 percent but I don't think I will be back. read more

Terrible!!!... Don't even waste your hard earned coins!!!! Everything was cold, no seasoning, fries overcooked, items missing from the order, salad toppings old... UTTER TRASH!!!... read more

DO NOT WASTE YOUR TIME!!!! The service was terrible and the wait was long as hell. The hostess never checked in to give an update on my table to my guest and I . I left and she took my name off the list . read more

The food choices aren't very up to date but my service was good. The hostess sat my son and I right away and even took our drink orders until our server could come. Our server came with back quick and took care of us. I really appreciate the good service. read more

See all

By far the slowest Chilis I've been too that wasn't busy; meanwhile TGI Friday next door is packed. My food arrived cold and incomplete. It was a simple burger and loaded fries. Fires we're cold w hard cheese stuck to the plate... it took 30+ mins to remake.. I decided to just pay and leave... wasn't worth my time to address the service and the fact I didn't receive my complete read more

Literally worse chili's I've ever been to! Worse attitudes from all employees and they close when they want to not when the damn place is advertised to close! They don't want to work or be there and they project it on everyone who walks in!! Complete new staff is needed for any growth. read more

This is the worst Chili's ever. They are ghetto and rude. They never have enough staff on duty and treat the customers like it's their fault. The last three times I've been there, I haven't even been able to get served. Just shut it down. read more

Stopped here for lunch today. Triplet awful service. I waited ten minutes to be seated in an empty restaurant then half an hour before my appetizer got to me. The one refill I got on my water was acquired only by getting up from my seat and going to the wait station to ask for it. All told what should have been a 30-45 minute lunch break took almost an hour and a half. Total and utter failure. read more

They ONLY got one star due to the server. She was very sweet! But baby..... they had about 20% of the menu. The bartender was no where to be found, so I couldn't get a drink which sucked. Food was ehhh, which is the norm for Chili's now. But this time it was extra ehh. This was definitely my final straw with this location. It was HORRIBLE. I'm very understanding of being short staffed and low inventory but this was just plain terrible. Poor server had to serve everyone with no help. Utterly ridiculous!! Please stay away read more

The waiting time for the bar area was completely exaggerated. In addition, the greeter was working double duty, her station and cleaning up the bar area. This place seems to be understaffed. Bad first impression. read more

It was just okay. I was not greeted and waited several minutes before being helped. Then I was skipped over after they knew I was there before them but I didn't want to make a big deal about it. I wasn't in a hurry. The table we wanted to sit at wasn't clean but the hostess kindly wiped it down for us. Our waitress was nice and quite busy but acknowledged us which I liked. She was very patient since it a minute for me to decide what to eat. I went with the 3for 10 which you get a drink, starter, and entree. I got the chicken enchilada soup which was really good. It actually filled me up quite a bit. I got the honey chipotle crispers which came with fries and corn. The fries were stale and I could not eat them. The chicken was okay, still did not taste fresh to me. The temperature was not as warm as it should have been. The flavor was real nice which was the best part. read more

Chili's - 3 for 10 Honey-Chipotle Chicken Crispers - American Near Me - Atlanta, Georgia

Do I have to give a star to write the review? I have been waiting for an hour for to go food... I just arrived into town for a funeral and have to get up very early. Sleep will be the best food at this point. The young lady working the desk is as sweet as pie and keeps returning to tell me "they are working on it" but this is absolutely unacceptable.... I don't have words. Not worth your time or money. Choose someplace else to eat. read more