I have been shopping at Chico's outlet store Carlsbad Store 1153 ca 92008 For many years and have had a reasonably good service until today 12/16/2025 The general store manager Audrey Leader is extremely rude, arrogant person. All I wanted to do was exchange a pair of jeans for the right size She accused me of wearing it and washing it. I tried telling her that I did not and then she said keep quiet stop talking and she started to smell the garment Never in my life have I been spoken to like that by a store employee She also said she decides who can shop at her store or not so I guess I cannot go there anymore. Sad as I do like the clothes at Chico's. read more

It's a hit or miss when it comes to service. I like the quality of the clothes and can usually find a good seat.

I haven't been in to Chicos in just years but i needed something for a wedding rehearsal dinner Anita, the manager helped me find something that even more than the one I picked out Warm cheery colors . She was efficient and could tell I had some knowledge already . I'm very pleased with what she chose and will be coming back there again . She was funny , too , which made it nice . After many years either shopping online or by myself with out help , it was a fun experience PS they took back my online purchases without a problem M Rimmer read more

I've shopped at this Chico's for many years, and have spent plenty !! When I walk in, it's like a ghost town. The staff never asks if they can help cuz they either talking amongst themselves or all helping those with a lotta $$$$$. I really like their clothes but gave up going in anymore. Kinda' more like the high school groupie feel. La Costa Chico's is the WORST !! read more

Thank you once again for a great experience! I met my dad there just days before Christmas (2017) to shop for my mom. Chico's is her favorite shop, so almost anything we get her she'll love (or exchange for something better - lol!). The whole store was an extra 40% off too! It's super easy for my dad - he just looks at the manikins' outfits and says, "I'll take this in a 1." Ha! I really don't need to go with him, but we love doing this together. Roxana waited on us and was super helpful, she showed us tons of outfits - even those that were on SUPER discount (a pair of pants for $11!) Crazy! She wasn't pushy and had a lot of energy. Loved her! Thank you for another great experience Chico's. Mom loved her 3 outfits too! read more

Chico's - Everything's an extra 40% off PLUS your regular Chicos discount of 5% if you come in before Christmas (2017)!! - Accessories Near Me - Carlsbad, California

My sister and I made a return and the salesperson wasn't happy with it. What a difference it was when we were shopping, the salesperson was so friendly. We spent about $500 of clothing. The very next day, I received an 1 day offer 20% off coupon in my email, of course, I bought the same items I bought in store with the discount. When we return our purchases we were made to feel guilty for trying to save money. I did not know they would honor the 20% or else I would have called them. For this reason, I am not sure if I would shop here even though their products are of quality. read more

I shop here regularly and have for years! Chicos is fortunate to have an excellent manager, Audrey, who sets the positive vibe of the store. The racks and dressing rooms are maintained, accessible, and the store is visually pleasing, which is challenging for such a high traffic store! The staff have become my Chicos friends. My experience is that price adjustments and returns, are generally expedient. What's not to like? It is an outlet store with boutique personality! read more

CAUTION ---items purchased can't be RETURNED or REFUNDED!!!! I had the same bad experience as many shoppers here have posted about the rude staff. I had shopped at this exact Chico's store in Carlsbad, for my elderly mother and wanted to return clothing that did not fit. When I drove back to the store the clerk was rude and did not answer my questions as to why she would not refund the money. I asked her to check with the management and she went to the back of the store, and promptly returned saying she simply refused to give the cash back. I don't think she spoke to anyone. She only offered a "store credit" for one item. When I purchased the items there was no indication that they were not "refundable". She pushed my receipt back to me saying that it was up to me to spend time solving this issue with the 1-800 "customer service" line on the phone. I have never had a bad experience like this while shopping and never encountered such rude and snobbish behavior from any store clerk in my life. The woman then proceeded to "void" the refund transaction for the second item and ignored me and made a point to go behind me in the line to speak with other customers. So I am stuck with clothes that I purchased that do not fit and can't return. I will never shop in this store again. I caution all shoppers who decide to purchase any merchandise from this store, as you need to be aware of these strange non -refundable policies. read more

This place runs hot and cold. When I come in and are "dressed up" I will have an associate greet me right away ask if she can help me, if I come in after I have been at the nail salon in jeans and flip-flops, I am ignored, I have to find my own size, room etc, it's only when I come out of the room with cloth on my arm and see I go toward the cash register they go for the cloth on my arm and give me their name so I can give it to the girl at the cashier desk. I have already given them a bad revue, the manager called me, said she was sorry about the lack of service but they were short handed, how about taking responsibility and train the staff better. My money is the same, service should not depend of what you are wearing the day you enter the store. read more

Chico's - Accessories Near Me - Carlsbad, California

Today I went to the Chico's at the Carmel mountain in San Diego & I heard the staff telling just about everyone that walked in the door about there discount if they spend $100.00 they would take $25.00 there purchase! So when I asked them about mine even though I was in the system & I spend over $100.00 there today! One of the employees there told me I didn't qualify! I didn't understand why ? Since I hv been going to choices for years & every time I went to the Chico's in fashion valley the mgr there michele would give me the discount! I felt because I wasn't recognize as one of the regular customers at this one at Carmel mountain they disqualified me! I just moved into the escondido area so this is closer to me than fashion valley! I must admit I didn't feel very welcome there today! Carmen Rodriguez read more

Chico's Carlsbad, you get one star! I used to love Chico's and I do a lot of shopping on line and in the stores.... Carlsbad didn't greet me when I came in the door. Didn't even acknowledge me the whole time I was shopping around. Three women in the store, two fiddling with clothes and the other just standing around. I'm guessing here, but I believe I wasn't dressed up enough or them even though everything I was wearing is from Chico's, but it was all very casual wear because I was on my way home from taking the grandchildren to the Wild Animal Park. This has happened a few times. Hey Chico's here's some information for you, I don't get dressed up to shop. BTW, I struggled to find anything I liked there... I think the quality has gone down hill since COVID. :-( read more

I have been here a few times and sadly my experience is almost always the same. I'm greeted warmly/friendly and then that's it. When I ask a question I either receive an incorrect answer or the response is dismissive. Today is perfect example of why I won't be back. I ordered girlfriend jeans in taupe (online) and wanted to see them in person since mine hadn't arrived. The first associate pointed across the store and said "girlfriend jeans are over there under the turtlenecks". I guess she was too busy standing around to escort me over. I searched the table but no taupe girlfriend jeans. Another clerk asked if she could help. I explained and she said "they don't come in taupe". I answered I had bought them online. A male associate looked directly at me and said Chico's only has taupe "in those" pointing to Juliet slimming style pant. Huh??? Both appeared to smugly give each other a high five. I left and when I got home my girlfriend jeans in taupe were on my doorstep!! Sorry Chico's but your storefront customer service suck read more

Chico's - Girlfriend jeans color taupe! - Accessories Near Me - Carlsbad, California

Chicos has really gone downhill since opening the Carlsbad store several years ago. I am a loyal Chicos member, for many many years. I bought a blouse online, which was $89.00 with a discount they were offering. I bought it because of the online discount for a current trip I am taking. But when I got the blouse, the material is too heavy for the summer weather so I went to return it,All tags still on it and never worn. They refused to return it. Really disappointed with their customer service, all strict policies have an exception to the rule. I wanted a credit to keep spending in the store and they refused. I am completely unhappy with Chicos and it will be a long time before going back or referring friends. read more

I accompany an friend to Chico's every so often as she loves the clothes. I'm able to find something for myself every so often too. They have good sales and good coupons as a loyalty for customers who purchase often as my friend does. While I was there last time the manager John was soooooo nice to both my friend and myself. He remembered her name ( which is such a nice touch) and asked how she had been. You could tell he was genuinely interested. I just love it when people really enjoy their job because you feel that when they help you. Awesome job Chico's and John! Keep up the amazing customer service! read more

I'm always greeted and almost always leave with a variety of sale items. Even if I'm looking for an outfit for a specific event that requires comfort and support I find it at Chico's I have to say that there was a particular girl that helped me coordinate outfits very well but in any case all of them at this location are helpful. read more

I love Chicos but have found that their prices have gone up alot and I don't always get their catalogs with discounts. I love Nuella she always takes great care of me when my husband and I go into the store to shop. Their clothing is good quality and many of the pieces I own are machine washable which saves me money on dry cleaning. read more

Favorite place to shop for a special grown up piece ;) and love going here with my mother they always are sweet and show us both wonderful attention. Yes they so up sell but that is the point right. Love this shop and will continue to shop there!!! read more

Let me preface this updated review by clarifying that I have ordered online rather than shopping at this store as much as possible for years, have never been treated well there, a sentiment shared by friends and neighbors. The difference in this instance was Hannah, the customer service associate assisting me. In the past I have been told that my returns were hindering the commissions of sales associates, have been denied cost adjustments based on the online vs in store price, and have been told that a coupon didn't apply when it did and was finally utilized. Hannah was a breath of fresh air, didn't chastise me for my return, and welcomed my presence in the store. Based on this phenomenal treatment I will return to purchase there when she is working because she offered Nordstrom level customer service that has been lacking from Chico's for way too long. I don't have to shop at Chico's, I choose to shop at Chico's, and deserve courtesy when I do so.Thank you Hannah for treating a customer the way they should be treated, with courtesy, dignity, and respect. read more

Great customer service. I'm not a good shopper. John and Perlina helped me complete the look I was trying to achieve. They didn't try to force anything on me. It was nice. It was even better when they explained the 2 different discounts I qualified for. Thanks guys read more

I hate shopping, but Elaine at Chico's has made it effortlessly for me. She quickly accepted that I am not wild about shopping and am picky when it comes to choosing clothes. She went out of her way to find me several wonderful outfits, and at the same time putting me ease. Her customer service was a great experience and I will go there again and again. Plus the clothes are amazing and comfortable. What a find! read more

If I could give a more negative review I would. My family and I have shopped at this location since they opened and have always been treated beautifully, with the customer coming first always. Until now. Off and on this past year quality of service has been falling. Today was the last straw for this store. I went to return an expensive gift my father had generously purchased for me, unfortunately not in my size. He bought it awhile back and I received it past their (unbeknownst to me 60 day return policy). After waiting over 20 minutes in line (despite a long line around store, they felt only two people were necessary at register and everyone else wandering about), I explained I couldn't use the gift and wanted to return or exchange or something. Nicola took one look at my receipt and her attitude shifted even more and she told me because I was outside of 60 days there was nothing she could do. I asked her about the policy which she explained smugly. I then said so you don't do ANYTHING if outside of 60 days? Even Target offers store credit! She again said no to which I explained my whole family and extended family have been dedicated customers to both Chico's and this store in particular. How we've never known this store NOT to take care of their customers let alone regulars! She again treated me poorly with her attitude as if what I was saying was ridiculous. I then informed them I will be posting this on Yelp, Facebook, Twitter, etc and make sure we stopped shopping here. I also asked for their customer service/corporate number then left. I immediately called and spoke to a sweetheart named Reida. Her review is 5 stars! I told her what had occurred and she agreed that this was NOT Chicos policy, I should have been given credit. After receiving help to fix the situation from Reida and file a formal complaint against store, specifically Nicola, I am set. I just wanted to warn that this specific location is NOT what it once was and avoid Nicola as she is NOT well informed! read more