Have gone to this business for years they have always been very helpful.They carry top of the line equipment and are very knowledgeable about about their products. read more

***CONSUMER ALERT/WARNING*** **NOT AN ECHO AUTHORIZED WARRANTY STATION** Stopped into your store today and here is how I was treated. I brought in the documentation for my Echo line trimmer Model CDST 58 Volt to see about troubleshooting an odd sound under the Echo 5 Year Warranty. Although I had documentation that it was purchased in a similar Power Products store...not online, not in a back alley the man behind the counter asserted the paperwork I had was "From a Big Box Store" (oh the shame however falsely attributed) AND was a Chinese knock-off. Further he said even if it was "real" it wouldn't be under warranty because it was purchased in 2022. Here are the facts: Purchased at Red Bluff Outdoor Equipment which is decidedly not a Big Box Store. It is not a knock off, and was apparently made in South Carolina. So I'm thinking you should not be so accusatorial. Your job is customer service and rather than to belittle me. Try reading the paperwork which plainly showed the Five Year (consumer) warranty. Reading at 5th grade level should have been a pre-condition of working customer dis-service IMHO. Happily, when I called Red Bluff Outdoor Power Products they volunteered to look at my trimmer and make repairs under warranty if needed. Dude get glasses and an attitude adjustment. As they say in South Carolina..."I'll pray for you". read more

Chico Power Equipment - Five Year Warranty plain view but customer service apparently does not avail himself into learning new things. - Local Services Near Me - Chico, California

The wheels Pam ordered for me for my old Honda lawn movers fit perfectly. Thank you for getting to me quickly!

This place is rude horrible and cant even repair a Toro Lawn mower!!!! there brand name!!!

We are small farmers in Butte County and needed a new tiller. Since we wanted to keep our money local we decided to purchase from Chico Power Equipment. read more

The gentleman who helped us was friendly and knowledgeable. He directed us to exactly what we needed- a weed whacker capable of taking down foxtail as tall as I am. It turned out to be less expensive than we thought it would be, and we left there with a full tank of gas and line already to go. He even started it for us and made sure it ran before we left the store. Very satisfying experience. We will definitely be back! read more

CPE are liars only interested in selling new equipment. I called before bringing my BSC to them and was assured by Pam the manager that there was a mechanic on duty who works on older BSC equipment and that they have a few customers with older BCS tractors they've kept running for years. When I dropped it off I mentioned that Earthtools is the last parts distributor based in the US to both Pam and the mechanic I handed it off to. I let them know when I dropped it off that I'd fired it up but it wouldn't idle. When I returned the invoice stated the following: UNIT IS VERY OLD - This was already known. STARTS ON PRIME THEN RUNS WIDE OPEN FOR A SECOND AND DIES - This was explicitly told to them when I dropped it off. AIR FILTER IS AN OIL BATH STYLE - This was already known. NO PARTS ARE AVAILABLE FOR THIS UNIT - Patently false here's the url: https://www.earthtools.com/replacement-parts/ RECOMMEND CUSTOMER INVEST IN NEW EQUIPMENT They did not give me any diagnosis of what parts are no longer working and need replacement. I offered to order a direct engine replacement from Earthtools that takes no adapters just a straight swap and they refused to do the work. I had no opportunity to have my $ I paid for a diagnosis go towards a repair. I don't believe that I received a diagnosis and was charged $90 to be told falsehoods about the availability of parts and to be steered toward the purchase of new equipment. The clear impression I got from them was we don't want to work on this and you should buy a new BCS off our showroom floor. Seems pretty SHADY to me to set one expectation when bringing in a new customer, then not follow through on what you said you could do and charge a customer for that. Very unsatisfied with the "service" I received and would recommend folks spend their hard earned money anywhere else. If the owner of the business reads this and wants to try to make things right I believe a full refund is appropriate so that only my time was wasted and not my money as well. read more

I buy all of my powered outdoor equipment at Chico Power Equipment because it's a family owned business, and everyone there are both friendly and knowledgeable! They carry commercial duty products for the same price as the big box stores charge for residential grade products, so why settle? Do yourself and your wallet a favor and shop at Chico Power Equipment FIRST! read more

Customer service is so on point here. I thought I knew what I wanted in a new lawn mower (bagging, self propelled, and a Honda). Pam took the time to show me my options, explaining thoroughly how each model worked and I was really impressed with her knowledge of the product. I purchased a brand new (something foreign to me) Honda Lawn mower, self propelled, bagging, super bitchen machine. Took my usual hour and a half job down to 45 minutes!!!! Thanks again Pam for the awesome customer service, and taking the time to help me with my new purchase, not only did you gain my respect, but have a customer for life now!! read more

Chico Power Equipment - My new Honda, super awesome lawn mower :-) !!!! - Local Services Near Me - Chico, California

I've been going to chico power equipment for about 15 years It use to be very dependable but since new owners took over They could care less if your satisfied or if they even sold you the right Part. I've bought many pieces of mowing equipment there but now I will take my money to Red Bluff because it doesn't take 3 DAMN WEEKS TO GET A 21 inch mower blade. read more

11 years ago I bought my first Honda generator from them, a EU2000i. Today I was able to trade it in on a new EU2200i. Same great customer service as it was 11 years ago. Friendly, fair, and professional. read more

They do great engine work but if you have anything mounted in your vehicle make sure to take any and all change and or cash... Someone drained my change pocket. Besides that minor issue everything else was good. read more

These guys are really good. I have bought a number of tools here and they are very knowledgable and friendly and prices are as good as anywhere you will find. Anyone who has helped me here has always been a wealth of knowledge about whatever I was looking at. read more

Great service. We had our lawnmower repaired. Very friendly and quick repairs. We will definitely be using Chico Power for all our needs in the future. read more

Went in at closing time in need of a chain for chainsaw. Son on phone giving details fire coming. This is very important to keep home safe. Staff went above and beyond to get us what we needed and then I told them it was for fire. Biggest thank you. read more

Chico Power Equipment did a pretty classic mechanic small engine repair scheme of telling me my saw was lean scored and need 250$ in repairs. None of these Diagnostics were asked for and the simple tune up was not done. 37.50$ for their opinion. Not to mention the things they said were wrong, were made up. Suggested buying a new saw. Did 30 min of repairs my self and it runs great...wish I bought a new chain for the 40 bucks..broken clutch and fuel line? Neither needed replacing.. read more

Six weeks ago I brought my lawn tractor in for repair. First it was a parts delay, then a technician delay, then a delivery delay. Finally got it back and it runs badly. Called them and I was told it would be another $300 on top of the $550 I already paid them. Six weeks to get a half-ass repair job done. Never again. read more

Took my brand new ride on lawn mower in for the 25 hr warranty service check which they said, the oil looks good and probably just needs an air filter. Mechanic calls a week later and says it going to cost $230 for the tune-up. 12 days later still not started so I picked it up and took some where else that doesn't take over 2 weeks. They charged me $40 for doing absolutely nothing to it, WHAT A RIP OFF!!!!! STAY AWAY FROM THESE CROOKS. read more

Excellent customer service! Called and came in a part for my tiller, Clay was very friendly and helpful. Thanks to Clay and Chico Power Equipment, we will have our garden this year! read more

Girlfriend brought mower in for repair. Told them had been sitting for many months, now no spark, even after changing spark plug. They said $40-100 to fix. 4 days later they say it has a bad coil and they want $135 to fix! No spark usually means bad coil if the spark plug is good, so I would have expected the estimate to include replacing the coil. It appears they will give a reasonable estimate to get you to leave your equipment, and once they have it, raise the cost to fix. Even worse, I checked the coil with an ohmmeter and it appeared fine. It was just a little rusty so I wire brushed it, put it back and it started on the first pull! THIEVES!! read more

Chico Power Equipment inspected my "sick" blower and recommended a new carburetor. They replaced it, charged me for the new carburetor and gave it back without fixing the problem. Not a good way to do business. read more

Excellent service, I had a problem with my Honda generator on a Saturday morning. I really needed it fixed immediately and they had it fixed and running in less than two hours. The employees there were professional and the cost for the repair was more than fair. I would highly recommend them ! read more

I received a rototiller for my birthday from my family bought from this business. I preferred to get a larger one so I tried to see if I could exchange. They said no! Even though it was unused still in packaging with receipt from only days earlier. They missed out on a larger purchase and business in the future! Once you buy something there you are on your own! Will not recommend or do any further business read more

This last Thursday my Mom and I visited this store. Hands down the sales manager Loy was so friendly and went above and beyond to help us with all our questions. Loy even filled our equipment with gas and even showed us how to use it lol. I went in there clueless and thanks to Loy was able to accomplish the much needed yard work done where my Mom keeps her horses. read more

Went there for a oil cap for my Stihl chainsaw. They found one without a price label. Charged me $10 for the cap and boasted how good a deal that was. Not!!!! Could have got a gas and oil cap from Walmart/Amazon for $5!! Not a way to do business, will not go back.... read more

I called & described a problem with my riding lawn mower, asking for repair, described the problem & was told to expect around $200 in repair charges. Picking up the lawnmower is $36, so I asked them to do the work. Took a week for the pickup, they got the mower & recommended a bunch of work I did not ask for, and wanted $575.00. When I balked, the price dropped to $450. I decided not to have them do the work. When I called to come pick up the mower, I was told:"The pickup is $36.00, the redelivery is free. Also there is a $36.00 diagnostic fee." I was never advised of any diagnostics charge; ended up spending $72 with Chico Power Equipment for nothing. I am very disappointed with this company & will not be doing business with them again; have used them several times before, always expensive. read more

I buy this Husqvarna chainsaw brand new used it six times turned it on its side it started cutting out and would not run I also bought the three cans of fuel or the unlimited 3-year warranty they offered take it back down to them they say this looks like a new saw that usually the filter all the filter looks brand new get a phone call mechanic says the filter is the worst he's ever seen never seen anything like it the saws only used six times I had to go down and pay $80 to get my saw out of jail this business is dishonest read more

Chico Power has just hit a home run for me! I am a small business owner who doesn't have all the resources that larger companies in my business have. They took this into consideration for me, and made sure I was taken care of as quickly as possible. Saying "thank you", and how much I appreciate it isn't enough. So "cheers" for recognizing sometimes unique situations. For lining up and scheduling repairs, Nikki rocks. Clay, Loy, Anthony, and Mike also have been outstanding to me over the years. read more

I always appreciate service with a smile while supporting local businesses. Many thanks to the staff for being attentive and friendly. The showroom is clean and organized. read more

Although I have yet to actually visit or have work done at CPE I would like to that there staff for giving me good advice and taking the tome to help me get my motor repaired if I need parts or work done I will most certainly go here! thanks again Matt for the time and info!! read more