Always does an excellent job. Very thorough. I've take vacuums in twice and there still doing there job.

Stopped into this little gem in Paradise yesterday. Our grandma bought a Hoover vacuum at Walmart. Apparently they sell the product but don't stock the belts and filter.... Nor do any of the other box stores in Chico.... Hmmm. Well lucky for us, Randy was able to fix us up! Not only did he have the parts we needed but he was also super friendly and accommodating. We will definitely use this shop in the future. Not many of the old mom and pop shops left anymore. So very refreshing, thank you!! read more

Randy's Vac & Sew - Appliances & Repair Near Me - Paradise, California

Can't brag enough about this place! These guys were absolutely wonderful!! They spent hours with my sister going over each vacuum and helping her decide which would be the best for her family. Told her to bring it back so that he could put the first belt on for her and for any other service needed. Good people, will drive up to Paradise to buy a vacuum next time - worth it! read more

This little shop is amazing! Truly a customer-first kind of business, right here in Paradise. Today I stopped by with a vacuum cleaner problem and he (Randy?) Diagnosed it immediately! It was my own fault and nothing needed to be fixed by the shop. He told me what to do and didn't charge me a thing! To tell the truth, he was nice that I wanted to buy something from his shop! I asked about a new filter and, after looking at mine, he said, "You don't really need a new one. Just wash yours and be sure to do this (twisting it a bit) and you'll be all fixed up." Now THAT is a community business. And Randy's Is a reason to shop local! read more

This last minute stop on our way to Chico to buy a vacuum cleaner proved quite smart. We met the owner, Randy, who seemed really honest and knowledgable. He's been in the business for over 30 years. Confident in the product and service, we bought TWO vacuum cleaners here--and never went elsewhere!! Don't buy that Dyson, Oreck or Shark!! You'll get a far better product for the same price at Randy's!! Two thumbs up!! read more

This place was incredible with helping my grandmother fix/understand a problem with her sewing machine. They not only took the time to show her but they also replaced the needle for her. Their patience and care was very evident and it was much appreciated. Thank you read more

Randy's Vac & Sew - Appliances & Repair Near Me - Paradise, California

We had a great experience at Randy's, super friendly owner that gives exceptional customer service. After looking at the competition we decided that the extra drive up the hill to Paradise seemed like a good idea and it was 100% worth it. He fixed our vacuum on the spot! It was a simple enough fix and he was more then accommodating! I plan on taking my sewing machine to him for a general service. read more

I dropped off my machine and 8 days later it still not fixed went to pick up shop closed, no note, no answer machine, WHERE IS MY SEWING MACHINE????? Came back again next day, he was on the phone,never said I'll be right with you, looked at me and walked away. Waited 5 minutes picked up my machine and told him You don't conduct business very well and he said Get out of my store. Not a nice person like Randy was. Shame on you new Owner!!!!! I went to Cathys Down in Chico fixed my machine 2 days and were VERY PROFESSIONAL COURTIOUS AND NEW WHAT THEY WERE DOING, SO GO TO CHICO FOR SERVICE. read more

Since there is no vacuum repair in Chico worthwhile I thought I'd make the trip to Randy's. When I dropped off my Oreck I thought I was getting good service. I couldn't have been more wrong. He kept it for a month, needing a new base plate that he said he would try and find. I finally called after a month and was told he couldn't find one anywhere. I picked it up came home and the first website I found had it. Apparently Ray (Randy's new owner) didn't even bother to look for it. If I need repairs in the future I will gladly go to Sacramento to get professional and competent service. read more

I walked into this guys place of business told him what I needed done and he starts telling me how to do it. He told me he'd call me on Sat (this was Wed), he didn't call. I went back to his place of business on Mon and it wasn't even touched he said it would be done on tues he didn't call me until Wed. I will never use this place again. read more

I was blown away by the service! Randy seems like a great guy. My Vacuum runs like new! Thanks Randy!

I needed a belt for an old, but still functioning Eureka upright. I got there a little before opening time, and was greeted by Dave, Randy's helper. Dave immediately recognize the type and quality of vacuum I had and told me that it was a good vacuum. My problem was that the Internet said the belt on this particular machine was obsolete and wasn't made anymore. Dave immediately went to the supply area and picked up a belt and gave it to me. It cost two dollars. As we were discussing how to replace the belt since the old one was stuck up inside the motor, Randy came in. While we were talking, Randy installed the belt and told me that the pulley the belt rode on was worn and probably should be replaced. I could see that he was right so I asked him to install a new pulley foe me. After all, how much could it cost? After installing it, Randy told me it would be an additional three dollars, labor included. I was overjoyed that the total cost to repair this vacuum cleaner was five dollars. I gave them an additional two dollars, and went away feeling like I'd gotten a great deal. I highly recommend this place for vacuum cleaner repairs or for just going in and visiting with a couple of really great guys. read more

I ordered a vacuum that cost $171.00 w/tax. He said it would take 2 days to one week. He never once called me to assure me it was on its way or to update me. After a full month, I asked for my money back. He first told me to wait 2 more business days. Then I drove by again and he "tried" to refund my debit card but "could'nt do it." I was told to come back later that day; he said he closes at 5:00pm and he was expecting me. Oops! He's not there; left early. So the next morning I showed up and he refunded my card and gave me a receipt. EXCEPT GUESS WHAT? I checked my account that evening and there WAS NO CREDIT INTO MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE MAN IS A SHYSTER!!!! My next step is to go to small claims and show them my bank statement and his bogus receipt. This is costing me time and now more money, if I ever collect. All over a vacuum cleaner?? The stories he gave me when it failed to arrive include 1. The tariffs on China are stopping production, 2. Sanitaire (the vac company) was just bought out by Bisett and is having problems shipping (they aren't; I called them myself), 3. UPS "always has problems shipping to Paradise" (hello? I work for a shipping store in town and there are NO problems). Ok, so far I'm out $171. I'll update this soon to include what comes next. read more