I like the staff and ribs from this location. I've been to the one on Woodward in Royal Oak a few years back and haven't forgotten it. It wasn't memorable regarding the food but how staff communicated with one another. Not sure how it's done at the Grosse appointed location, but customers don't hear it. We have enjoyed their ribs, mushrooms, and potatoes from this (Grosse Pointe) location and the staff was nice. read more

Great fried chicken and potatoes and the best coleslaw and bbq sauce. Love getting carryouts but order ahead of time because it tends to take a while. The service isn't always the fastest. The place hasn't changed in forever decor wise. It's not dine in but take out only. Definitely the best fried chicken around! Definitely recommend especially for parties or a quick dinner! read more

Hello everyone out there please do not get no ribs from this place they do not take the white vein off of it and they microwave their ribs straight out the freezer my wife ordered me some ribs for my birthday a whole slap and it was pink and white on the inside the fries was cold and it coleslaw tasted like cabbage you would be a fool to spend your money up there read more

Chicken Shack - Chicken Wings Near Me - Grosse Pointe Woods, Michigan

See all

I stopped into Chicken Shack to try their battered chicken sandwich, only. I added spicy Mayo and pickles. They have a $5 special at this time. The sandwich is delicious & the bun is fresh. It hit the spot. The cashier was friendly and efficient. I have 1 suggestion. Please clean the entrance/exit glass door. The number of fingerprints on it made me reluctant to touch it at all. Germs are nothing to play with in this era. read more

Chicken Shack - This location has metered parking - Chicken Wings Near Me - Grosse Pointe Woods, Michigan

See all

This used to be my go to place at lunch for chicken and the amazing breasted potato wedges. Unfortunately, they have really regressed in quality. My most recent trip found the chicken to be very dry and lacking much flavor. The potato's were soaked in butter which made them soggy and overly flavored with the butter making them almost inedible. read more

LegitCious (but the chicken sandwich needs more sauce, they only added on one side of the bun making it dry) And chicken portion was smaller than the bun I had to remove the bottom of the bread and ate it bottomless. After a few spoons of coleslaw it was too sweet. The onion rings were delicious though. The condition of the establishment was intolerable with the heat to wait for the food. It was so hot we left outside where there was at least a breeze. We ate in our vehicle bc it was not comfortable to eat inside the restaurant. Also they do not have bathrooms. We are not from around here so we didn't know. read more

The service is terrible you call your order in and you still have to wait an hour. The cashier keeps saying she don't know what they're going in the back there is no urgency I wouldn't recommend this location to anyone. read more

Just called. I guess I didn't sound like someone the girl wanted to serve. No answer. Then I said hello. Got an attitude filled "YES". Asked to put in a carry out. Again, "YES!" No hello, no "Chicken Shack, may I help you?" Just poor customer service. Called the one a few miles away and the phone was answered properly with customer service skills. read more

The lady bagging the food did not have gloves on. She is dipping butter and grabbing rolls with no gloves. The service was slow and the food was mediocre at best. The best location is in Warren. read more

Chicken shack gave me boiled potatoes. The potatoes are part of the experience. Once discovered I immediately called to complain. The server told me to come back she would cook them harder but that's what they sent. I went back they looked like what I'm use to. They gave me a hold new dinner with broasted not boiled potatoes. This was the chicken shack on Schoenherr and 696. Dear Mr. Chicken Shack if it's not broken don't fix it. Leave well enough alone read more

I grew up on chicken shack, but this franchise and this place is getting beyond pathetic. Dont bother with the ribs, youre just paying for gristle and bones you cant even suck the marrow out of. The fish is flavorless. And the chicken keeps getting more and more expensive. Even for thighs its completely over market price. They dont offer any of the vegetable sides at this location. Just getting bbq! Is almost a 5$ surcharge now! Ordered the rolls multiple times, and never got them. Dont bother anyway though, they arent the big fluffy ones anymore you wanted to dip in the broasted potato butter (if you even get that), but smashed grocery store ones from a national distributor. Dont bother walking in if you dont want to wait 45 minutes (even on a slow night) and theres very little parking available. (Due to the other more successful restaurants nearby) Staff are either short with you for basic things, or very nice. Its 50/50. Go to kfc or popeyes and safe yourself 50 bucks. read more

The ribs were brunt and they forgot my extra sauce the potatoes were good we will never go here again

I have patronized this location for as long as I can remember. As far back to when they served smelts. However, for the past year or so the customer service and sometimes the food have been far less than acceptable. Especially the phone customer service. I preferred when the high school students ran the store. They were far more professional than the current staff. I really hope the owner takes the reviews seriously and makes changes accordingly. read more

Ordered 12 pieces of chicken ... there is more meat on a good size mouse then the entire order had on it.. I have been going to Chicken Shack for years and always enjoyed the food. Many of my friends have left Chicken Shack because, A. " Their ribs are no good ... no meat on them at all, and B. They need to start using full size chickens instead of midgets. This is about the 4th order from the St. Clair Shores and Grosse Point stores we have been totally dissatisfied with thinking, "well maybe they just had an off night or were to busy" ... The source supplies they are now using, e.g., chicken / ribs ... are definitely inferior to what they used to be. We are going to KFC a try. read more

Great fresh premium grade product! And the bbq is fabulous Give them a try! Definitely worth it read more

Breaking up with Chicken Shack forever! We ordered a rib dinner again and it was awful. Everything was awful, the ribs tasted like yesterday's cardboard carryout carton. We're not getting back together, ever. read more

Worst service ever $1000 order plus tip. Still waiting for first order to be made of the. They said they didn't see it in their system, they took order a week prior. Been sitting here for an hour and a half ! But they have time to talk on their cell phones instead of cooking! Never again!! read more

Got my food yesterday. Was truly horrible, they out to be ashamed of themselves. I spent $13. For over cooked, over crispy fish, it was horrific. 3 times the potatoes. Hardly no butter. Why. Do this? I'm never buying any food from any chicken shack again. read more

See all

The ribs were the worst ribs I've had in my life! Looked and tasted like they were boiled. I haven't been here in a couple of years. I would never go back again. I was told 15 to 20 minutes for my food. When I went back in to get it after 15 minutes It was already cold. I was wondering why I would take so long when the place was empty. Sorry Chicken shack. This one is the worst. read more

If you want greasy crunchy chicken come here. If you want tasty Cole slaw. Come here. If you want to dine on tasty tasty tasty take out. Do chicken shake. read more

Ordered online - it was 10 min late with no customers in the store. Ordered Spicy chicken sandwich - good chicken but not spicy. Guy at the counter was too busy on his phone to be bothered with helping. Won't be back. read more

The BEST in the CHICKEN SHACK franchise. Crispy Chicken with little breading and not-too-greasy skin. WE LOVE IT for 10+ years. It takes 15-20 mins after phone order. FRIES are still crunchy after 15 mins from pickup. COMFORTABLE seating area that is clean and organized. Easy STREET PARKING. SERVICE has always been pleasant and helpful. read more

God bless my parent in laws for living so close to a chicken shack! My cooking impaired aunt actually introduced me to Chicken shack when I was 14 (I'm now 27). Thank goodness for her inability to cook. Everytime we would visit her in Troy, she would buy tons of chicken shack, and I would eat tons of chicken shack. So what's so great about this place? Well there's the obvious- the chicken. I think there is crack in the oil, because I always crave more after I've eaten here. The chicken wings they have here are also on point. In addition to the chicken, the potato wedges they have here are delicious. Saturated in salt and butter, sure they're a heart attack waiting to happen, but if you're going to a fried chicken joint, you might as well go for the gold. Lastly, the cole slaw. Let me tell you I HATE COLE SLAW, hate might not be a strong enough word to describe my feelings for the cole slaw. But here at Chicken Shack? I've actually found one place on earth that makes a decent cole slaw. Everything here is pretty wonderful. It's hard not to like anything deep fried, but this may be the place to go to get it. They also got lunch combos for those of us balling on a budget. read more

Went to this location today spent $408 and ask the Manager for condiments and Barbecue Sauce and she said she would have to charge me!! I already spent $40& the manager was like oh well that's our policy !! If I didn't have 30 hungry adults waiting for their lunch , I would of cancelled the entire order The customer service was awful they will never get my business again !! read more

After many previous excellent experiences, this was the worst! Dry chicken! NO cole slaw!(charged for it) Frigid potatoes! Dry, cold and unmeaty ribs. Yuck! Plus, we called the store to discuss, "they have no record". read more

Horrible service and too much playing and don't communicate. ordered potatoes today no butter the guy took them out the box put them back in hot grease with the butter and fried them more and took it out and put back in the box and they were golden brown and hard didnt do a fresh order until I made a big deal telling then you don't serve food like that stand after me saying that much she said they will do a fresh order which is what he should had done in the first place never will I go back again. royal oak is my location read more

Pretty good. Hot and fresh. I came here for the first time with my husband and his friend, who said that the chicken here is the best. She didn't lie, it is up there on the list for all the chicken I have had so far in the area. I ordered two pieces of chicken (dark meat) with broasted potatoes (extra butter). Came with a drink and a dinner roll and total cost less than $8. Waited for ~10 mins and food arrived hot. Everything are cook to order. The food definitely worth a short wait. We ate at the restaurant so that 's even better. The chicken was good and the potatoes were good. I would for sure be back and try out other things on the menu and /or order party trays from here for parties. read more

Chicken Shack - Chicken Wings Near Me - Grosse Pointe Woods, Michigan

See all

So I just walked into the Chicken Shack in GPW to pick up some BBQ sauce and coleslaw. Simple right? Or so I thought. There were two employees in the kitchen and neither said hello or may I help you. The male employee even looked me right in the eye and proceeded to pretend like I wan't there. I finally left after about 2 minutes with no BBQ sauce or coleslaw in hand. How is that for Christmas Spirit?! We won't be back. read more

My coworker and I ordered Doordash two chicken tender snacks with roasted potatoes a side of cole slaw with two bbq sauces. Our order arrived and we had zero napkins, zero silverware, zero cole slaw and worst of all zero bbq sauce! I was a little upset but I was hungry so..... I grabbed a chicken tender out and bit into quite possibly the driest over cooked piece of chicken I have ever eaten in my life!! (I am 41) well at least I still had my potatoes right? WRONG!!! They were dry and flavorless. My lunch is now ruined and I invited the trash can to enjoy the rest of it! read more

Great food. Always cooked, and ready when I arrive. All of the workers are wearing masks and gloves. They also only allow 5 people in the building at once, to ensure social distancing. Great restaurant read more

Horrible service. I work in the area and it's always something. The food is burnt half of the time and the morning manger is very rude. A true hole in the wall! read more

I grew up in Grosse Pointe always thinking Chicken Shack was a treat. Now as an adult, we had a craving for some tasty fried chicken so I thought I'd show my Kentucky-born wife what Chicken Shack was all about. Well unfortunately it's gone downhill big-time. The chicken was simply not good - not crispy or crunchy. Completely meh. We think KFC is probably better. The restaurant was poorly managed, dirty, and seemingly falling apart. It's clear that Chicken Shack has overexpanded and the quality is no longer there. Who wants to start up our own fried chicken restaurant?? The bar has been set quite low. read more

Was really craving chicken bites. I was at work so I ordered from this location..typically go to the Warren Location. Plus side: staff was super friendly. The guy offered me a free drink for my wait. They screwed up and made the wrong food so they gave me all the extra. But it took twice as long and sucked up almost my whole break. Down side: chicken bites were soooo disappointing. I didn't call and complain because they were so nice. And plus, I was starving and had a client coming so I couldn't have gone back anyway. So I ate them. Barely any breading. Nothing like the picture advertised or like I get in Warren. I couldn't beleive how poorly they were made. But hey, at least I had a ton of them. read more

Chicken Shack - So dissapointing. Too expensive to be this bad. - Chicken Wings Near Me - Grosse Pointe Woods, Michigan

See all

I feel bad for rating a chicken shack low. The service here is terrible. I'm not sure what the staff is upset about but whatever it is should be talked about at the next staff meeting. Yes inflation has effected the menu but I don't want to over pay and be treated like garbage. I'll go to another chicken shack after this ultra cheap Groupon is over. Hopefully my next trip will be a call in instead of waiting around looking at indifferent faces and inconveniencing the staff to explain a special or give a crap about ... well anything read more

First off, the staff members at this location are generally friendly and respectful. That's always a positive, particularly in a take-out joint. Why only two stars then? Well, it's the food. It's too expensive for what's being offered in my humble opinion. And while I know that this won't agree with what some believe, it's my take on it. read more

I thought the place looked pretty great, despite some friends saying they had pretty subpar food, but this is, afterall, a story of me being an idiot who doesn't listen to their friend's advice. Upon entering, my friends and I had no wait, as the place was mostly barren. No wait, awesome, right? Wrong. There's a reason this place is lacking customers. The food, while not inedible, is only acceptable as scraps for pigs and, even then, would probably qualify as animal cruelty. I don't know who you have in that kitchen back but I have a feeling it's not the cook's fault. I can smell management all over this mistake. When we asked if some of our items could be comped, a reasonable request as we only tried a bite out of each of the horrid dishes, we were told, "Everything you ordered and touched will be on your bill." What a disaster of a "restaurant." We paid, of course, and tipped our server over 20% but I strongly hope they find another job. It's a decent location so here's hoping that another place opens up soon, as long as we can get this "Chicken joint" closed. read more

The Cole slaw and potatoes were good but the chicken was extremely dry. Surprised by the low quality because this has not been our typical experience. We bought an 8 piece family deal this afternoon. read more

Wow this place does the franchise wrong!! Dirty dirty dirty!! Look at the floor and the kitchen area. If i wasnt starving i would leave. The food taste like old oil and not what im use to from chicken shack...its safe to say i wasted twenty bucks on this food..yuck!! read more

Very polite customer service skills was displayed while ordering .very clean I can't wait to taste the food

I waited 30 minutes for my order. Got home was missing the cole slaw. Plus this is how my dinner rolls were in the bag. Overpriced for bad service. I can do better at Kroger. The chicken was like a Cornish hen. read more

Chicken Shack - Chicken Wings Near Me - Grosse Pointe Woods, Michigan