Less than stellar visit, which was surprising, given visits to other First Watch locations. Quality…read moreof the food was great, but the ambiance and service was a bit odd. Stopped in with a friend early on a Sunday, door was opened for us by one of the employees, and a big friendly welcome. Looked promising.
Hostess wanted my friend's name and phone number, as if we needed to be put on a waiting list. Place wasn't even half full, and apparently she was going to make us wait, because the server that opened the door told her, "that's ok, I'll seat them", and he was the one to take us to our table. Not sure if he was a server, or a busser. No greeting after he greeted us, hostess didn't even look up from her papers when talking to us.
Service was slower that other First Watch places, and the server had to be reminded about drinks ordered. Overall, watching other tables being served, the vibe was off from other locations - not a lot of smiling or movement with purpose - got the impression that most could've cared less if we were there or not. Don't expect my butt kissed, but at least would like to feel welcome.
Pay at the table wasn't an option, and the server only got motivated when she dropped off a QR comment card, and basically fished for a good rating, as "we're having a competition, and my birthday's coming up". Weird. First time I've been solicited for compliments like that.
When we left, 2-3 employees at the hostess station, ignored us again, no, "thanks", "come again", "have a nice day", don't even think they noticed us leaving.
I was embarrassed to have recommended this as our breakfast stop, my friend agreed the food and coffee was good, but the whole experience put this in the "never again visit" category.