When I'm in town I make sure to always stop here and order food. I usually go through the drive thru, but yesterday I decided to go inside. When I walked in two families were dining, a few couples waiting for their food, and a woman in line ordering. The restaurant has great natural light. I was not greeted when I walked in. The dining room was not the neatest. Customers weren't cleaning up after themselves at tables, employees weren't wiping down the tables or sweeping the floors. There were straw wrappers left by the drink station along with drink spills by customers. The women's restroom was nasty. Someone had urinated on the floor and put tissue over the mess. When I got to the register there were two middle aged men, (who were store managers, because I asked) tending to the register. They were not friendly at all. They acted as if I was invisible when standing there waiting to place my order. They never said, "Sorry for the wait. Someone will be with you shortly." or "Hello." I patiently waited and looked at the menu until a nice college aged male came and greeted me. He was friendly, kind, and patient. The receipt said his name was Zachery. I hope he was checking out under his name, because I want him to know how great he was in this experience. He had glasses, dark hair, with a shaggy haircut. He was the BEST! Thank you for being kind and having great customer service skills. Placing my order was a breeze with Zachery, even after I forgot to add something originally. I ordered two meals and an a la carte item. The first meal was a 4 piece regular chicken tenders w/jalapeño ranch, okra, mashed potatoes, and a roll. The next meal was the 3 piece catfish w/tartar sauce, okra, and hush puppies. The a la carte item was a 4 piece spicy chicken strip w/jalapeño ranch and a roll. Everything was fresh, hot, and a large portion size. I always get their sweet tea when I visit. I waited about 8 minutes for my food. The staff working behind the counter all seemed young college kids. They were working hard cooking and prepping orders. Great job to them. Despite the dining room/bathroom cleanliness and store managers lack of customer service; the food and Zachery made the experience better. I would definitely stick to the drive thru on my next visit as it is quicker. read more

Chicken Express - Southern Near Me - Denton, Texas

So I know it is expensive but every so often I go and get a family tenders meal and share some with my dogs. I decided to do tha last weekend. I also ordered a sweet tea... the 40 oz cup. When the girl handed it to me, I thought it slipped but as I was brining it in my car I realized it was split and it gave and the top half of the cup collapsed and spilled sweet tea all over me and my car... my brand new car. Now this wasn't necessarily the workers fault but she kind of shoved the cup in my hand and was turned around and on her phone so fast she missed the rest of the transaction. I had to honk my horn and ask for napkins and when I said the cup collapsed she said oh and gave me two napkins and closed the window again. That wasn't very good service. I didnt ask for a new drink or anything, I really just wanted to clean the mess. Ended up having to have car professionally detailed due to the stickiness that lingered everywhere. They had to use an extractor and shampoo almost the entire passenger side and middle of car. The window person could at least pay attention to what is happening and when you're told a cup collapsed and it's shown, maybe show a little concern. maybe you can't replace it but 40 oz needs more than 2 napkins and a shoulder shrug. I'll just drive to a different location in the future or try another franchise all together. I was very disappointed. read more

Where do I begin? I went to the drive-thru and I ordered a number one combo. That number one combo comes with four chicken tenders, gravy french fries and a drink. When I place my order I stated that I wanted an extra gravy to go with the combo. I get home and lo and behold there are no french fries so I called the restaurant to ask if I could get a refund on the fries since they weren't in the box. The guy on the phone stated that the extra gravy was my side so I explained to him that I ordered a number one combo with an extra gravy because the combo already comes with a gravy. So then he tried to get tough guy with me and I said don't worry about it we're done! Do not ever go to this location to order food because of that guy! I want to add that the young lady that work the drive-thru was extremely pleasant, friendly and handled the food with care when she handed it off to me. read more

Chicken Express - 1. 4 Express Tenders 1. - Southern Near Me - Denton, Texas

the food from here is consistent and is delicious. the mashed potatoes and gravy with the corn nuggets and chicken is yummy. read more

Chicken Express - Southern Near Me - Denton, Texas

Always kind busy place employees work hard to get the job done........smile faces People young at heart do there job to get customers there order. read more

Food was hot and fresh. New spicy chicken tenders is what I tried. You can do half regular and half spicy. Thanks for the cashier for offering that! I wouldn't have known. It's good I did get half and half, these tenders are spicy! The gravy helps offset some of the spiciness. I think the best seller here is the sweet tea and the yeast rolls. So good! read more

Chicken Express - Half spicy and half regular - Southern Near Me - Denton, Texas

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By far the worst Chicken Express. Even pulling up to the window and seeing the people in front of me getting out to bring the food into the store because they messed up their food too is enough. This store had me running back and forth because the manager said they would remake the food for me but then when I got to the store they only said they would comp some fries. Seeing inside the store from the window a bunch of upset workers who don't care about the quality of the food or packaging. They tried to hand me a burnt order of fries and got upset when I asked for some fresh ones. After eating a few tenders it was very clear that someone prepped the tenders and seemingly added all of the salt they could possibly put into the mix rendering the food inedible. 0/5 experience. Patrons beware. This is not a good store. read more

Good lord!!! i dont know what changed at this location but i love it! No itty bitty chicken nuggets they want to call a strip. Nice workers. Communication great thought the drive through lady did rush me to order (no biggie.) everyone inside super nice and considerate! Thank you!! read more

Chicken Express - 7piece combo - Southern Near Me - Denton, Texas

The drinks here are always terrible and are such a waste of money when getting a meal. The sweet tea tastes old and the sodas never taste like they should. Most taste flat. Dr Pepper never tastes like Dr. pepper. Something changed with the rolls as well. Something always tastes off. read more

My tenders were hot & crispy. The yeast roll is always a hit ! The service was great. The lady at the window was so kind. I have no complaints! I can't wait to go back & see if they deliver the same experience as the first! read more

Long car wait with mobile order should go inside to pick up. 15 minutes as cars move slowly. The food is not good. Chicken pieces while ok are thin. Breast and thighs lack meat. The flavor is just ok. read more

I frequent this location several times a week. Today when we went in the older lady at the register Valerie was so incredibly rude and unprofessional. I've never experienced such poor customer service here, they are usually really great and attentive. The food that I spent 25 bucks on came out cold and hard. Suffice it to say I will not be returning to this location. I'll go out of my way to Aubrey before I step foot back in here. Do better guys, you had a very loyal customer that you lost because your service level is not up to par. Very disappointing. read more

First of all came here with the impression that i would get a nice meal with me and my friend. we got the #8 which is 8 pieces of chicken with a family side and we sat down to eat when we discovered the most grotesque thing in our meal. There was literal chicken HEAD in our box which made us extremely nauseous and immediately lost our appetite. definitely will not be coming back and would like a refund if possible because of this horrid experience. read more

Chicken Express - chicken head - Southern Near Me - Denton, Texas

My family was wanting some fried chicken and we never have anything other than the chicken strips from here, so we decided to try out the mixed chicken (legs, thighs, breasts) We went through the drive thru and the guy taking our order was so polite and you could actually tell he enjoyed his job. And while we were paying at the window the smell coming through was so heavenly and all you could hear is all the employees laughing and joking, it's nice seeing people genuinely happy at their workplace. So the chicken, wow, crispy on the outside and juicy and hot on the inside, great flavor! Then the yeast rolls.. oh my goodness paired well worth the chicken, my mouth is watering just thinking about it. We have been here 3 times in the last month and a half. Definitely impressed. read more

Chicken Express - Dinner time! - Southern Near Me - Denton, Texas

Let me start by saying I love the 2-breast meal and the catfish meal. But can someone tell me why the managers cannot train the staff to do their jobs efficiently? The line in the drive thru was long today. That great for business right? Apparently lunch time is too much for today's team. I ordered catfish and it took maybe 10 minutes to get to the window. Seeing 2 cars ahead of me waiting for their food I asked if the fish was ready or would I have to wait like the 2 cars ahead of me. She smiled and said it would be about 10 minutes. That told me the fish was not dropped when I ordered it. Why? Don't go Monday thru Friday during lunch unless you've got extra time on your hands. read more

Ordered through the drive thru, asked for the 2 piece meal, all white meat. Got home expecting a breast and wing and received only 2 wings. Called and asked they said unless you specifically ask you get whatever they have at the time. Diner be warned. read more

3 of my gizzards were NOT cleaned properly. They had the green ball skin on them still. COMPLETELY UNACCEPTABLE!!! The 3 livers, were parts of a chicken liver. We paid for 2 meals and received 2 snacks. Hubby got the 4 tender "meal". Smallest tenders I've ever seen. Almost comparable to nuggets. NEVER GOING BACK. read more

Chicken Express - Green ball skin that SHOULD be removed when they're being cleaned before cooking. Was on 3 of 4 of my gizzards. UNACCEPTABLE!!! - Southern Near Me - Denton, Texas

Horrible horrible old decrepit food. Went by and asked for fresh rolls and they gave me burnt old rolls as you can see in the picture. Whatever you do do not go there I told them specifically give me fresh rolls and I should've checked but they usually come through. Never again. read more

Chicken Express - the inside of a chicken sandwich - Southern Near Me - Denton, Texas

Is it your EXPRESS purpose to screw people over? I came through drive thru so of course I didn't see the order until I got home. I ordered 2 mashed potatoes and gravy-I got 2 mashed potatoes and ONE gravy. I asked for JALAPEÑO ranch dip for which you charged me .49 each even though I just bought $50 worth of food. Did I get THAT? NOPE, RANCH! read more

In the past we came through the drive thru a couple of times, but it had been a long while. We recently came twice in person and although the chicken can easily be 4 stars for fast food quality, this location in general is more of the 3 star variety. Our first visit was a late Saturday afternoon in January while running errands in the area. The dining room was about a third full despite it being an off peak time. Both the restaurant and bathrooms were clean. We didn't really have a chance to look at the menu as we were helped right away. We decided to split the 7 piece tenders (half regular, half spicy) with fries, a roll and a sweet tea. I asked what dipping sauces they had besides gravy and was told they didn't have other sauces. While waiting on our food (they deliver it to your table after calling your receipt number) I was looking at their printed menu I had picked up by the register. It clearly listed alternate sauces (as well as other things I didn't realize they had like catfish and wings). The cashier didn't strike me as new and ignorant about the menu- more indifferent and not wanting to deal with it. The sweet tea is very good here, I would go with that over a soda. The food was served hot and fresh. The fries are battered with a slight crisp on the outside and are soft on the inside. I prefer my fries more crispy than battered but my husband really liked them, depends on your preference. The roll was hot and buttery. The chicken strips are crispy and fairly juicy and very good for fast food chicken. The spicy is very mild in spice. What bothers me is that our 7 pieces were wildly different sizes, some were very short, some very skinny, most would be considered normal. Most places will throw in an extra piece to balance out the portion if you get a small or flat piece, but that wasn't the case here. Despite that, we were splitting the meal for $10.99 and didn't leave hungry. It was pretty decent overall with no real complaints except the cashier sauce blocking me so I stopped in a couple of Friday's later while running errands. Since the menu behind the counter was missing so much, I checked out the picture of the printed menu and decided that a kids meal was perfect to get me through my errands. Good thing I did, couldn't find that on the menu behind the counter. Again, the dining room was about a third full at an off peak time and I was helped immediately. The young woman answered my questions in a friendly fashion and I got a kids meal for $4.39 with a tender, mac, a roll and a sweet tea, it also came with a chocolate chip cookie. Again, they brought the food to the table. I got to see the consistency of the tenders. Although half the size of the other tenders I had the previous visit, they still had that great crispy breading, were fairly juicy and were well seasoned. The roll was again buttery and soft. Both times the food was served hot and the tea was tasty. The mac n cheese was pretty disgusting- chunky and the cheese didn't resemble the taste of cheese. The cookie was meh, but so what, I didn't even realize it was supposed to come with it. I was glad to get some honey mustard dipping sauce this time, but I noticed it had a watery consistency that didn't really stick to the tenders- weird. So not everything is on the same level but they get points for doing the tenders and tea justice in taste each time. Based on that being the main thing they serve, I would've rounded up to 4 stars if the size was more consistent or if they gave you 2 small pieces for the size of an average piece like other places do. The sides need work and it would be great if they redid the menu behind the counter so you could find everything they offer at once. Overall, it's okay. read more

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Most of the time I'm ordering meals for three people and the orders are always the same. I like gizzards, when I have to wait a few extra minutes for my order that's how I know I'm getting hot fresh out of the fryer gizzards, and everyone knows fresh chicken guts are the best. Thank you for doing this I'm sure I'm not the only one this happens to but I really do appreciate it. read more

Undercooked food, food poisoning, no dine in, long drive thru wait times. These are a few things you canexpect when choosing to eat here. Past few times have also yielded food that was not hot or fresh ready to serve. Chicken express used tobeamazing but it's quickly going the way of the dinosaur. Go to CFA, Cane's or even Buc-ee's and thank me later. read more

I ordered a number 1 Wich is 4 tenders and a side with a roll and a 44oz drink they gave me a 32oz drink and no roll service was fast and friendly but quality was pour read more

Bad order taking. Over 30 minutes wait for fish. No shrimp. Not responsive to request for update on order. I do not recommend.

This location always do a good job getting me my correct order, the only issue I usually have is how slow the line is. If you go past 6pm-7pm be prepared to get stuck in a line. read more

Chicken Express - Drive Thru - Southern Near Me - Denton, Texas

Just got our order. No potato's seriously ??with just gravy Where are the wings and thighs.?? You Guys are horrible.... Only 1 biscuit. Ordered 6 jalapeños. Is someone else eating our dinner? . Won't be back here!!! Oh geez. We should have read earlier reviews. Our bad. But this place just sucks....you guys are on your own! read more

I'm surprised at the bad reviews for this location. We frequently pick up via the drive-thru and so far it's been fine for the most part. The food is hot and never cold. I actually just tried the catfish and it's pretty good. My complaint is twice I have ordered an extra gravy and it's left out and I think the biscuits are too dry and hard. Needs a little work. Have never dined in and probably won't because I typically don't go go into a fast food place to dine in. If I'm going to that I am going to a restaurant. I think the employees need to verify the orders and there should be someone (at any restaurant) checking to make sure the orders are correct. This is supposed to be done anyways but it would be nice to have a little more attention paid to the order. But overall it's good food. read more

20 minute wait for chicken. Not very express to me and they even let us keep our half and half iced tea for no charge

You would think the condiments came out of the employees checks. I ordered a 6 piece tender. Why is it acceptable to only give one ranch??

it's very 50/50 whether you get good service here or not. we ordered fish an hour and a half before close, and the gentleman laughed and said "we're no longer doing fish tonight". I felt this was pretty rude. read more

Had fish dinner with hush puppies and a side of mashed potatoes. It was my first visit and I wanted to try them. Very tasteless no flavor to them with very little gravy. Oh the FISH. Horrible. It was mostly crust overcooked and not worth eating. I ended up throwing most of meal away. What a waste of money read more

Do yourself a favor and go to the one on the south end of town. Avoid this location at all costs. They never have adequate staffing and always appear to be busy. The truth is the line moves slower than molasses. You will be sorry. read more

We went to Chicken Express on South Loop 288 in Denton yesterday at 4:42pm. I figured we would get a fresh dinner,considering the time of day. But no , neither of us could eat what we received. I spent over $20.00 for dry, hard "tenders".. Hard rolls, no butter to soften the rolls. My fried chicken smelled bad and did not taste good at all. Even the mashed potatoes were stiff and hard. I will NOT be returning for another try. Would welcome a response of some sort. Sincerely, gypsyflight2002@yahoo.com 7/29/21 read more

nobody is new to chicken express. it's pretty self explanatory. so why do these TENDERS look like wings? but the best part is that it has no meat. i order a #1 and it comes with multiple pieces of burnt rubber. do better, it's not hard to make the one thing you're supposed to be good at. read more

Chicken Express - a hand holding a piece of fried chicken - Southern Near Me - Denton, Texas

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I used to work at Chicken Express during my time in college (for a couple of years). I have very high standards and know what good chicken express food and service is. I can tell when tenders and sides have been sitting out and when the oil in the fryer hasn't been changed in a while. On this particular visit, our tenders were fresh, rolls -hot, and poppers- crunchy. The service was pretty good. The dinning area was also clean and well kept. However, there was one of three trash bins that needed to be taken out as it was filled to the brim. We visited around 6 pm and overall had a good experience. I will definitely return. read more

Stopped here with my girlfriend and we both got the 4 chicken tender meal, the tenders we got tasted old and the tenders my girlfriend got might as well have been chicken nuggets with how small they were. Wouldn't recommend anyone to go here and we will never be returning. read more

Every time my family comes here, the food is fresh and hot. The staff keep the place very clean too.

The first time we stopped at Chicken Express was for the CATFISH. The meal was not that tasty. Fries were not hot. CATFISH was too fishy tasting. The second trip I ordered a side of mashed potatoes and gravy to go. Imagine my surprise when I got home, opened the container, and found it not even 1/2 full. The potatoes were so runny that I had to eat with a spoon....when I finally found them under the mound of gravy. The 1 saving grace was that it stayed hot in the to go container. Pass the mashed potatoes and gravy to someone else if you order chicken strips and potatoes. They reminded me of pureed baby food. read more

At 5:55 pm today went through the drive thru to get two half and half sweet teas. Chicken Express usually has the best tea around but this one was AWFUL. Not only that but this location charges $1.50. The Sherman location charges $1 and Gainesville charges $1.25. What's up with that? Never going to this location again. Best sweet tea is in Sherman. Gainesville location is not very consistent. Some days tea is great, others it so so-so perhaps due to change in personnel. read more

If I could give it a 0 I would . Just watched the worst service I have ever experienced in my senior life inside this restaurant. There was a literally an uprising by the customers inside. The young man at the counter was totally non-responsive to any questions. And when he did speak he mumbled under his breath. One customer actually beat her fist on the counter . Mind you several people were working back there and taking care of the window but no one was getting the orders out upfront at all or correctly. If there was any type of manager there it was a joke. My last trip. Finally got my food and walked out Never to return. When you've already paid for it you're short of being held hostage read more