Visited on Sunday 5/19/24 from 12:45 to about 2:10.
I took my wife here who LOVES steak. We were excited to try the new place and have never been. The hostess was excellent. Super friendly and asked us if we had ever been. She was a ray of sunshine. Seriously.
So far, we are liking it. We order the "Outlaw Ribeye". One order because we have learned it is much less wasteful to split, BUT we did order extra sides, because basically we just wanted to split the steak.
I wanted to like our waitress, but she would disappear for lengthy periods of time, but she was able to tend to us fairly well. However, when the steaks were brought out, it was the awesome hostess. She was the best part of our visit and I wish I could remember her name.
We ordered the brisket queso, which was super tasty, but the chips... half of them were chewy, soggy, or stale. We also ran out of chips, but used bread we got for the rest.
Back to the arrival of the steaks and sides. We got our salads, my Caesar was meh, but ok. I didn't come for the salads anyway. When the steak came, that was the end of the sunshine. The hostess left us smiling and then I cut into the steak.
To be fair, my wife ordered medium and then we switched it to medium rare. The waitress showed her how it should look when we ordered. However, this steak was b.l.o.o.d.y. Ok, no problem, we will send it back for a couple of minutes.
Where is our waitress? Finally my wife gets the attention of someone else to find her. Another guy comes a couple minutes later and says he will take care of it for us.
We eat the rest of our salad. Then I ate my sweet potato... which was very good, and my wife finished her baked potato. And we waited...
... and waited.
We are patient and at a couple of times the waitress came by to tell us they were taking care of our steak. Well, finally after about 15 minutes or so AFTER we ate all of our sides and queso, ANOTHER guy comes with the steak and another baked potato. It threw me off a little bit and I took a minute to process what he was saying. He asked me to cut into the steak to see if it was ok. I was for some reason stunned by the new potato, and said so. His response was "We like our presentation to look right when we serve our steaks." That's not verbatim, but something similar. So I cut into the steak, which seemed considerably thinner, but my head was swimming for some reason.
I cut into the steak, it was WELL DONE. At this point, we had just the steak left because we had eaten the sides, so we tried eating the steak only to find it was completely TASTELESS. I ordered Tabasco and that didn't help. My wife, who LOVES steak remember? She usually can find a redeeming quality for any excuse to eat steak. She told me she couldn't do it and it was tasteless. I ate two bites, she ate maybe 3 and we got a to-go box for our dogs to enjoy a $30 steak.
To top it off, we get our receipt for $90!!!! We split a steak meal, got two sides and an appetizer. So, I look twice and see we were charged twice for steaks. So, once again we had to search for the mostly absentee waitress. I do want to say, she was there for refills and to check on us, but the disappearing act would happen at the most inconvenient times. Anyway, she apologized and rectified and we walked out spending a little over $66 with a reluctant tip.
To the guy who thinks presentation is important. I guess it is, but that extra potato didn't make up for the poor experience and lack of taste in your steaks.
No manager came by to ask how things were, nor did management apologize. Never saw a manager for that matter.
We aren't looking for free food, just tasty with a good experience. Your only bright star is your hostess, so she gets your one star. No one deserves the other 4.
If you like steaks, this isn't the place to go. I mean if you like flavor and good services, try somewhere else. We were disappointed. read more